I did an online order two days ago. They messed up on our order. We ordered a double guacamole burger and only got a single was over charged. My sourdough burger has wrong as I got no sourdough. Spend 60.00 and order was so wrong. I called the phone numbers available to me and they are all disconnected. Customers have no way to complain.. I'll never go there again . I want my money back.. read more

If I could give 0 stars I would. Terrible customer service and horrible food quality. The girl at the counter acted like the fries were coming out of her personal paycheck. God forbid I asked for what I literally paid for. I literally paid 24 for one kids meal and a junior bacon cheese burger and sent the fries back because they weren't full & no friendliness, just straight attitude. The food was just as bad it was cold, sloppy, and tasted old. Fries were limp, burger was thrown together like they were annoyed they had to make it at all. If you don't want to serve customers, maybe don't work in fast food. Save your money and go anywhere else. Definitely won't be back. read more

Carl's Jr - My "large" fries - Fast Food Near Me - Clearlake, California

I'm giving Carl's Jr in clear Lake. I wish I could give them no stars that I have to give them a star to give a review so I'm only giving them one. Wish it could be a minus one. I just went through drive-thru. My receipt says no tomato, no cheese but yet my wife being lactose intolerant is sitting here forcing herself to eat a Carl's famous burger with cheese and pickles which was asked not to be put on there. Now she's going to get sick because she doesn't want me going back and being an a****** so I cannot call them because the number on their website is disconnected. The other one is not taking calls and the manager's number that's on the receipt is going to voicemail. So I'm going to go back and be an a****** do not eat at Carl's Jr read more

the food was basic but took forever to come the lady at the register was incredibly rude didn't give us the sauces that we requested and when ordering it seemed like it made her upset. the restaurant was clean. read more

I really do not like being told to pull into a parking spot while in the drive thru. I go through the drive thru to drive thru, not stop and park obviously. I never understood why fast food restaurants with drive thrus do this? There was no line either. Besides the initial annoyance of being told to go around to park, the service was good, our food was brought out promptly by a friendly enough guy. The food was hot and fresh as can be for fast food. I was on the fence between 3-4 stars and what made me go with 4 stars is the good friendly customer service. I'm so over bad customer service I really am not tolerating it at all anymore so if they have good friendly service I will be back. read more

Carl's Jr is my favorite fast food joint in Clearlake. Not only is the food good and affordable, especially if you use their rewards program, but it's also fast unlike many other fast food joints. My only complaint is that the taste and quality is not always consistent. Sometimes it's good and other times it's just okay. read more

CONTACT PHONE NUMBER IS *DISCONNECTED* Can't CKE (Carl Karcher Enterprises) pay their phone bill ? Ordered TWO Burgers, One was a MEAL (+ Fries, Drink), Either Carl's forgot to hand the Dasher my Large Dr. Pepper, or the Driver STOLE it !!! AND the onions on the Zuchinni Star ? Were almost too TOUGH to chew ! I have notified CKE by Feedback on their website. We shall see if I get satisfaction, or if they just shine it on, like MOST businesses now days... But in the mean time, I have food with nothing to wash it down. (without placing ANOTHER order and paying extra for THAT) Not really healthy !!! And considering I paid $25 for the meal ? That is just NOT RIGHT !!! read more

Carl's Jr - Fast Food Near Me - Clearlake, California

My husband and I went to go get hamburgers for my son, and we were watching the cashier counting the drawer that was set upon the kiosk, where the hamburgers come out as he was counting all the money with his hands, he neglected to wash his hands while he handled all the food. Yes, they were busy and I understand that, but just knowing that he didn't even wash, his hands was thoroughly disgusting. As we received our hamburgers, I did tell the cashier that I want to catch up only there was cheese on them so they had to remake them. My husband did address the fact that he didn't wash his hands to the cashier. And the cashiers reply was "whatever dude." I was appalled. I could not believe that this worker was just so completely rude and disrespectful. This is not the first time we've had some bad interaction at this Carl's Jr., which I told my husband I will never go into again I'm done, but it is thoroughly filthy which the health department should come and take pay them a visit it is so filthy, and with the employees not washing their hands and handling food especially nowadays anytime for that matter but especially nowadays with all the crap that's going around. It just was really unsettling and it triggered me in a way that I just was not happy with the customer service at all and it's just so sad to me that customer service has gone down the toilet it really has. this guy had no right to talk to us the way he did. It was thoroughly upsetting. And I get it for everyone there's 10 more but that's not the way people should think about things. They really should do customer service and really be proud of their jobs not go and be nasty to customers and rude and spit in their food not wash their hands and just gross things going on . This is not a place to eat and which is sad. They should tear this down and put a Burger King there. read more

2 stars because the food is good. The employees are trash. They're never quick, at all. They forget items every time. Who ever the lady that is working on 08/26/23 at 11/45am is trash. Don't go here for service - go here if you want CJ read more

best jalapeño burger ever! really nice people and clean restaurant. I would absolutely eat there again.

When I first walked in, I thought is was weird that there was nobody inside and that there were 4 employees behind the counter. When I went to get my drink, I could not believe the mess near the soda fountains. The small lids were completely gone. Every trash container was full, the salsa bar was empty and a mess and the benches to sit on had food all over them. Whoever hires these employees isn't reading all of these horrible reviews. While we were sitting eating we heard a huge belch and it wasn't another customer because there wasn't any! While we were leaving, we noticed some of the employees were outside in the back smoking. We ended up throwing our food out because we lost our appetite. This place needs new management or just needs to close.... Reported to Corporate read more

Usually, I've been rather pleased with this Carl's Jr compared with other locations. Today however, I come in, and I overheard the manager speaking with an employee about how slow the day has been. I ordered food for me and my family, and when we went to go choose a table... there were SO MANY that weren't wiped down! If things are so slow, why aren't you having your employees clean tables or push a broom?! This has been one of the grossest experiences I've had here. Been here for 15 minutes now, and they're still inactive! read more

Poor poor food quality!! Famous star was so dry and nothing on the burger. Piece of shoe leather. Out of catchup for fries. Had little packets. Now napkins they were out. Just the worst over priced hamburger ever! Won't be going back. read more

Went through the drive thru today and had ordered a burger fries soda and breakfast burrito but I had gotten everything except the fries and the wrong burrito. I made the mistake of not checking the bag before leaving! The lady at the window was nice but you could tell she was overwhelmed. The wrong food thing has happened the last 2 other times I've come here and I'm hoping it'll get fixed eventually. read more

The drive-thru sometimes takes so long to get food, it can be very frustrating. If you are in a hurry it's probably better to go inside and order for go to a different fast food restaurant. read more

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I went in to order dinner for my husband and I. Went to the bathroom first. No toilet paper in either stall and one toilet was clogged. Came out to order and tell about bathroom. A worker there said he was going to check the bathroom, so I didn't say anything. He was a young black man with braids and wore his pants down under his butt with his dirty panties showing. He walked in and came right out and said "bathrooms are good" . I guess clogged and flooded with no tp is good there. Well, whatever so I order. There are 2 tables in the restaurant, one has their food other is waiting, then me. Took 17 minutes for 2 cheeseburgers, fries? Also please see my picture of the ice tea canister. I was wondering my my tea tastes slimy, then I sucked up a chunk. So I went over and pulled the lid off of it and got a faceful of rancid mildew. Just covered in thick gross scum. If this is what they keep out front for anyone to see, can you imagine the filth they have in the back? BARF! read more

Carl's Jr - Wondered why there were so many chunks in my iced tea and it tasted slimy. Full of scum and mildew. I wonder what else is filthy there? - Fast Food Near Me - Clearlake, California

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Best fast food hamburger. But a bunch of rude tweakers work here. Some are young people with already the emaciated faces of meth heads. They messed up our order 3xs, and got them mixed up w/ two other orders. Their was a total of 10 people in the restaurant. The restraint is also not as clean. Grease splotches on the walls. Dirty toilets, dirty salsa bar, dirty floors,dirty mirrors. If I am going to have fast food, it Carl's Jr., but w/ this crew.....I won't be returning to this one. Such a shame, Clearlake could be such a cool place. But that gutter drug has decimated that little town. read more

Horrible service! I'm a very patient and understanding person but it shouldn't take more than 30mins to place an order and wait for your food while going through a FAST food drive-thru. I ended up waiting 15mins to get to the speaker box, then I waited another 5mins at the speaker box before anyone even said anything, then it was another 15mins just to pull to the window to get my food. There were no apologies or anything which made it more frustrating. I would've left but I got stuck in between cars and couldn't get out so I ended up ordering and being forced to wait anyway read more

Though pricey, this is one of the better fast food joints. They can do a lettuce wrap on any burger. Food is fresh Coupons in the mail make prices affordable Only negative (and why they did not get 5 stars) is they do not take American Express. read more

It's carl's jr I can't say much bad things about it other than the service can take quite a while.

Staff w. male dolled up with a Beatles hair cut. hoped around in.my face rather than work as I sat at a table trying to eat. Nerve racking. This restaurant has a problem with staff like this type thing. I am about to give up going to Carl's Jrs. read more

It was just as good as I thought it would be but next time I have to try something new snd exciting lol read more

Carl's Jr - It looks good and they were hot right of the fryer when I opened the box so I hope there good - Fast Food Near Me - Clearlake, California

spent over FOURTY FIVE MINUTES waiting for my food at this "fast food" establishment.

Sunday afternoon, October 28, 2018 at 2:30 p.m. Purchased four combo meals, three with milkshakes. (See photo) Told by manager this afternoon that because we didn't want whip cream that the milkshakes come like this. Barely half full. I've never seen anything like this before or heard about anything like this before. We were shorted milkshake, because we didn't want whip cream. Will not be patronizing this establishment anytime soon. Carl's Jr. owner, you need to get your restaurant in order. Whoever the manager was this afternoon may need further training. Poor service. Poor form. read more

Carl's Jr - a plastic cup with a lid and a straw - Fast Food Near Me - Clearlake, California

I really like Carl's Jr. There food seems a little better quality than other fast food places. The restrooms and rest of the building are clean at this location. An experience I had a few weeks ago is what really gave this place five stars. I forgot my purse at the place and when I returned they had taken it into the back and saved it for me. They also don't take cards if the cardholder isn't present, which I think is great and probably helps cut down ID theft. The prices are actually decent, I don't know what the other reviewer was talking about. read more

In line to place an order - guy comes out back and puts something in trash, then comes towards car a bit yelling "one red car" over and over. He was not wearing a mask. Felt unsafe and got out of the line. Had been there before, no problems. read more

I love Carls Jr. I have since I was a kid. I guess that's why I keep going back hoping that they will get my order correct. The drive through server is always polite and attentive. A little back story..... I have a pet peeve, unconnected to Carls Jr, that stems from childhood when I witnessed a cook spitting in a plate of food. When I told my father what I had seen, expecting him to raise a ruckus, his response was "thats what happens when you piss off the cook". So needless to say I have never returned a single meal at any establishment asking for the food to be re-cooked. Back to present day...... I, unfortunately for me, am allergic to onion. Onions being one of the most widely used vegetables in cooking, as well as many of its relatives like shallot, leek, chive, etc. Luckily not garlic (thank god). With as many different types of onions, and the endless ways that onions are used, my allergies manifest in an equal number of ways, we are just going to skip to the worst of the worst. One bite of raw white or yellow onion, if swallowed will be an immediate trip to the ER for an epinephrine and benadryl cocktail, to avoid anaphylaxis. If un swallowed I can get away with chewing up a few benadryl, and call it a night. I know this is long winded but there is a point to it. So obviously I am very careful about what I order at any establishment, and I always, no matter what, make sure to say that there is an onion allergy, and I ask the server to please pass that info along verbally. With all of that being said, this is in the hopes, all be it a slim chance, that the owner of this specific Carls Jr. reads this review. Now if i order a burger or sandwich somewhere and ask for no onion and during the process of making the item some onion is accidentally finds its way in and then is discovered and removed, I still can't eat it. Needless to say I am really good at sniffing out the accidents. Now we are getting to the point of this incredibly long review. So when I order a burger with no onions and I get the burger with onions on it, I am assed out. Considering that if I returned the burger most places would simply take off the onion, and re-serve me the same burger. If I were to insist on a new burger all together we then run into my childhood issue of seeing the cook spitting into the plate of food. With allllll of that being said this particular Carls Jr. has literally put onions on 28 out of 30, I always order two Superstar's with no onion and a large Coke ($18 and some change), fifteen orders in total. Keep in mind that this has been over at least a six month period of time. Maybe I am a slow learner but after doing the math, I have finally decided that I will never be visiting this particular Carls Jr. again. I have taken the incredible amount of time writing this review hoping that somehow the owner of this establishment realizes that they could be facing a huge lawsuit due to the level of gross negligence that their employees display on a regular basis. read more

Has to be the worst Carl's Jr in the chain. Sadly we had to eat at McDonald's because no one can clean the dining room and how about A/C on a 90deg day! read more

Carl's jr. Is also an excellent place to eat the burgers are really good size and the price is right it's got a nice setting in a family the employees are prompt with the meals yes I would recommend Carl's Junior to anybody who's hungry and wants a fast meal for a good price read more

I was at Carl's Jr the other day. The person who waited on me was a young lady with tattoos, nothing against the tats just a way to ID her. Another customer made mention of our President. Right away the young lady went into a tirade saying that president Trump should be killed. That she wished he was dead. This went on for about 3 minutes. I was there to order not listen to some one disrespect our President. Management should talk to the employees about being so outspoken about their political feelings read more

I will not be visiting this Carl's Jr. again. My husband and I stopped in for lunch. First thing I visited the restroom. No soap in the dispensers. What made me upset is that a Carl's Jr. employee handling food was in the same women's restroom just prior to me. When our food was ready our burgers were cold and flat. The ketchup dispenser was empty. All of these items were reported to the employees on duty. I have always been totally pl asked with every other Carl's Jr. location but not this one read more

Worst Carl's Jr. I have ever been to. First the girl who took our order forgot to make it while I was standing there waiting because she was too busy talking and giggling with another employee, and then my boyfriends order was a mess. He ordered a meal box with large fries and when we got it there was about 10 fries thrown on top of his burger, and the burger itself was sloppy and small. When we went back in to ask for more fries since we paid for a large they refused and said that's how they were trained to make it. We went back in again to tell them again we were dissatisfied and both the employees and the manager were talking smack about us coming back in. After two trips back in they finally gave us a few more fries but over all EXTREMELY dissatisfied and horrible customer service. read more

I asked about the 2 for 4 breakfast sandwiches and she said I don't know what your talking about. So I ordered something else only to pull up and see a damn sign in the window with 3 options for the sale. I asked specifically about them and she lied to sell me a more expensive option. Excuse my language but fuck this place. Customer service sucks, do not go here or you will be disappointed read more

Messed up my order no big deal I called number on receipt guy got pissed off told me he owned the location was irate pretty much told me to f$_# off called corporate and nothing cjs is one of my favorite burger joints sorry I'm never gonna enjoy it again read more

They are okay. Seem pretty clean most of the time. Only issue here is they can take a long time to get your order to you. Carls is the pricier fast food option so I expect it at least quickly. They have the criss cut fries and western bacon burger so of course I will be back. But they should keep in mind its called fast food!! read more

I want to start by saying I don't think this negative experience was caused by those working at this location. It looked like there were only two people working the entire place. It took nearly half an hour to get my soda--A SODA. They need to better staff the location so those few working there don't get swamped because, benefit of the doubt, I think that's what happened. read more

You really wonder if anyone here actually has an IQ. Takes forever to take your order and cant get people through without a near 30 min wait. Go to Jack in The Box or McDonalds, these kids are as smart as a box of rocks. Manager should slap themselves in the face cause they clearly cant train half way knowledgable workers or schedule more than one person to work. If you own this location punch yourselves in the crotch for being a cheapskate so much that you cant effectively staff your location. Its called fast food not slow food. read more

Only ordered a Jr. Hamburger within 30 min was sick as a dog. It was about 2 PM perhaps it had been sitting out for awhile. It looked very well done. read more

If you want slow, rude service go to this Carl's Jr. I can say more about the people who work there then the food. The girls in the restaurant need to work on their people skills and attitude. I'm surprised they got the job. Seriously, they don't even look qualified. The drive thru is worse, they take their time as if they don't have 5 cars waiting and expect you not to be upset, she looked more upset then we did! I don't think it's professional to be mugging costumers. read more

If I could give less than 1 star I would. I'm probably never eating here again. I showed up and there was 1 lady ahead of me. I placed my order, and had to wait a half hour for a couple of sandwiches and some fries, while while families who came in after me were being served with the service I apparently didn't fu***ing deserve for whatever reason. Y'all just permanently lost your whole franchise a customer, because this always happens, and it happens every time in in any kind of hurry. I'm sick of being treated like a second class citizen. Take some other dumbasses hard earned money. read more