The upper management is top notch. Very patient and thorough with the training. Always ready to answer any concerns or questions. And have a genuine concern for the quality of service and standards of food freshness and taste.. They truly go above and beyond all standards of excellence. read more

BEWARE OF SIERRA LAKES CARLS JR There was a bug in my frozen lemonade!!! I have been drinking it for the past 30 minutes, it was so disgusting, luckily I didn't swallow it but the point is THERE WAS A BUG IN MY FROZEN LEMONADE!!! I was about to drink it after I got my pupils dilated as a treat but saw the DISGUSTING BUG. NEVER EVER GOING TO SIERRA LAKES CARLS JR. EVER. AGAIN!!! (Trust I would rate zero stars if I could) read more

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José served us right before closing on August 18th and he was the absolute best! He informed us on all of the new sauces that had recently come out and genuinely made our night. Best fast food service I have ever received by far! We will definitely be coming back because of the great service. read more

Jose was the cashier that helped me and he was so nice with the best customer service very patient when I was ordering he told me about all the new sauces which made me super excited cause one of them was a garlic Parmesan and a Diablo ranch and when I switched from having a medium combo to a large combo and I got to the window, he ended up giving me the medium drink and large drink, cause it was already made instead of throwing it away or discarding it, which was very much appreciated. This location has great energy and great employee. read more

Do not eat here your stomach will not handle it they fed me old chicken and soggy bread

Good service would visit again! Staff was respectful and nice. The place was clean minus one table but over all nice. read more

So I wanted a burger!! I was HUNGRY and wanted the meats!!! I got to the drive thru and was greeted by Jose. He was very cheerful and listened to what I wanted and repeated it back to me for confirmation. When I got to the window, I could not decide what sauce I wanted and like a true man...he knew to just to give me 1 of each. This is what customers want!! Thank you!! Happy tummy now . read more

Carl's Jr - Infinity stones - Fast Food Near Me - Fontana, California

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Thank you Nicole M. for your prompt, courtesy and kind service. I appreciate you. The other dayou made my potentially bitter day better with your kindness. Thank God we still have good people like you in this world. read more

It's Christmas night and theres nothing open... so I see carls jr is open and I figure I try it out. It's 11:21pm i ordered this sandwich along with a burger and fries. I take a few bites and barely notice until i got halfway into the sandwich that it was RAW. I have ate half of the sandwich and now I'm scared I'm gonna get sick. They didn't answer my call when I tried reaching out and I'm too far to make it back in time to even get a refund. How hard is it to do your job, should've looked at reviews before coming. read more

Carl's Jr - Hand-Breaded Chicken Sandwich - Fast Food Near Me - Fontana, California

Dont waste your time or money at this shit hole excuse of a burger joint unless you like velveta squeeze cheese on two lame frozen patties .What s joke read more

Food was good for fast food, about what you'd expect from Carl's Jr.-- it satiated us well. But the staff were incredibly nice and even brought the food to our table instead of calling us to the front of the restaurant. read more

Service wasn't the best. I haven't sat down to eat at a fast food restaurant since the covid closures. I usually have fast food every couple of weeks but I really enjoy using the app to order my food and pick it up at the drive thru window. Overall the app experience and picking up my food through the drive through has been great at this Carl's Jr. probably would give them a 4 out of 5 for service that way but on the other hand. Sitting down to enjoy your meal there, that's where I would my rating is coming from. I ordered my food and sat down, shortly received my meal. As we were going to be begin eating, we realized we needed ketchup. My dad decided to go ask for some at the front and it took almost 8 minutes of him just standing there to get the ketchup. I saw 3 employees walk past the front without even acknowledging him. And they weren't even busy. There was one other family eating inside. And my dad had to get one of the employees to acknowledge him to get ketchup. Overall not a pleasant experience. But then again this is a fast food restaurant. Probably won't sit down to eat here again but will order through the app and pick up my food instead. The food was great though just not the service. read more

I have not seen such great customer service in a good while and wow I was impressed. Food, fresh. Fresh fries !!! So much manners from the manager and the team. I made us have a wonderful experience read more

I went to Carl Jr's in Sierra Lakes to get 1 biscuit and 1 small shake, I was in the store at 9:03 but it took until 9:09 for Mariela to take my order, even though I was the only one in the store, Maricela make the shake and put it behind the counter, then waited until 9:24 before I got my order, when Maricela squeezed the shake cup it was obviously melted to pink milk, she put it under the shake machine and tried to aerate it, I told her I would like a fresh shake since that one had sat and she told me I would have to wait, that there were people in line behind me and people waiting in drive through. I reminded her that I was there way before the line or the people in the drive through. I asked her if "dine-in" customers got served last? but she did not answer. A customer should not have to wait in Carl Jr's lobby for almost 30 minutes for a biscuit and shake and the biscuit was assembled from stuff already cooked. I watched them make it. unacceptable, I will never go there again. read more

Dear Carl's Jr Management, You have lost all respect for customer service and have no longer implemented any training to your staff due to the lack of service and friendliness. Your staff that's currently employed at this location needs an entire training on customer service and what it means to work in the service industry. I honestly feel bad for anyone who visits this establishments in hope of getting any type of good meal or good service. The drive-through experience is unfortunate and disappointing. The food is mediocre and it's sad to see a well known staple establishment go down the drain after all of these years. Please do better in 2023 if you want to stay in business. read more

Stood at counter for 10 minutes and never got waited on or acknowledged. I left without food.

Went here for the 3rd time since I've downloaded the app...every time it has NOT worked on my phone or my husbands phone. Went to get the deal on the app (buy a western burger get one for $2). The app wouldn't work again and the manager Jose told us too bad. They wouldn't honor their OWN deal on their OWN APP!!! We both had great service on our phones, so again, this was just an app that is false advertising!! How can you have a deal on your own app, can see the deal, but can't honor it because your app won't show the bar code???? How??? Complete joke and false advertising!! You lost customers for good at this location. Jose refused to help us. We walked out. My entire family and friends will never give you our business. Every time we've been to this location, it's dead. Now we know why. Your prices are high and you only have a good deal on your app, but you can't ever get it to work and the manager won't honor it. Crazy that Jose would rather lose customers for life then to HONOR your OWN APP deals. This place better get new management before this location goes out f business. read more

The drive thru was prompt and helpful and helped my baby get her French fries. Speedy and polite. Shout out to Yvette for the wonderful service. read more

Great staff, food is always cooked to order. Ordered through the drive through today and everyone was so helpful and friendly. Greeted me with a smile and were super kind at the window. On top of all that the food is spectacular. Great work! read more

The staff was very polite. It is the only location that will still bring your meal to your table. The lady was very helpful and offered me more than 2 packets of barbecue sauce. I would eat there again. read more

Went through the drive thru this past Saturday night. The female employee that took my order was rude and lacked customer service. The intercom was hard to hear and she copped an attitude because she had to repeat herself. I gave her the benefit of the doubt thinking maybe I heard her tone wrong. Nope! She did it again... Why work with customers if you dislike your job. read more

First time going there we also ordered a soda along with the rest of our food and they read it back and didn't add our drink so they wanted us to pay again... that was about a year ago... thought they would've gotten better by now... just tried there Santa Fe and Bbq wraps... absolutely no flavor and they weren't even wrapped it was like a sloppy soft taco with no flavor... never going there again! read more

Service was amazing! Drive thru person was delightful even though I did not catch her name. Food was served hot and everything tastes fresh. Seems like the people enjoy working here. Great time here. read more

NO stars if possible... they ALWAYS mess up my order. Each time I ask for a lettuce wrap they give me a regular burger with a bun. Today asked for 4 burgers lettuce wrapped and the guy says they dont have enough lettuce to make them lettuce wrap...... really. So you mean to say you are all out of lettuce for the day so why not post a sign? Clearly it was a bs excuse to not want to make them just out of sheer laziness. Sick of this location and its the last time I go here. read more

Went to the drive through and two different employees kept interrupting my order because they were not aware each other were both on the intercom and when I let them know they were rude because they thought I was repeating my order for no reason. Once I got to the window she (forgot to look at the name tag) asked for me to park because they did not want to "waste the time." I parked for 5 minutes and I made sure to check the order. I was missing medium fries and condiment's I requested, so I had to walk back inside. What is the point of the "drive-thru." Employees taking orders need to work on customer service and be aware who is taking orders at the intercom. read more

They canceled my order when I had order before breakfast was over .is been several times this restaurant does this .service is horrible .

So sad how far this once really good establishment has fallen. I remember the days when my dad would take me to Carl's Jr and me knowing I was about to eat a really good burger. Unfortunately, that is no longer the case. Carl's Jr seems to be more concerned with speed than getting it right. I have a hard time picturing myself ever stepping foot in one. As I entered this Carl's Jr, I gazed around and saw a dining room that had been neglected. The supervisor or manager who took our order almost made me leave before paying. She looked utterly unhappy, no smile or interest in being there at all. She made no eye contact and I could barely hear her speak. Still, I decided to give it a shot and stay. As my family and I sat down waiting for our food, I saw several people who came in after us get their food 1st. We got our food and suffice to say, were thoroughly disappointed. My Super Star lacked flavor and my nephews Double Western was lacking flavor as well. From our service to the cleanliness of the restaurant to the lack of flavor in our food, it was tough to admit that Carl's Jr simply does not have "It" anymore. So sad....... read more

Realy? What I saw and what I got? Is this false advertising and to top it all off there was NO A1 sauce on the damn thing. read more

Carl's Jr - a picture of a double cheeseburger - Fast Food Near Me - Fontana, California

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This sandwich was horrible. The chicken which I thought was a hamburger patty it was so dark was dry and hard around the edges. I couldn't even bite through it! It shredded!! My expectations for fast food are already a little low but this was horrible. I would have been better off getting the regular cheeseburger and saved myself the money!! The zucchini was awful too. Under cooked and a lot of the breading had fallen off in the bag! Come on Carl's Jr.! It's fast food!! That was a wasted $36! Wish I had gone the extreme blocks and just had McDonald's!!! read more

Carl's Jr - This is the Santa Fe Chicken sandwich - Fast Food Near Me - Fontana, California

4 stars for the drive thru lady, she spoke clearly through the intercom, and a great service with a smile . She Gave me extra sauce for the 5pc chicken tenders knowing one is never enough yay! Chicken tenders and fries are warm. Not hot like I hoped it to be. Still good . Tried the new bacon burger three way, With some kind of sweet sauce , lettuce, tomato, bacon and beef patties. The bun was soft, flatten ( like it was flatten down ) the burger it self was cold . From the drive thru to park in their parking lot to eat in the car, my burger should'nt be cold. Not even luke warm to the touch. Nah! Not my liking. Don't mind the sweet sauce but a cold burger is not a good burger. So only ate half and the trash it went. read more

Carl's Jr - 5pc chicken tenders - Fast Food Near Me - Fontana, California

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SHOUT OUT TO JOSE THANK YOU FOR THE GREAT CUSTOMER SERVICE LAST NIGHT4/25/2024 @ 10pm, VERY POLITE AND HARD WORKER I HOPE YOU GET RECOGNIZED! There's people out there who don't want to work or make a simple shake because they don't want to clean the machine like the workers at Famer boys but last night Jose did and it's just the simple things like that matter so thank you Jose! read more

Today I went to this location. Placed my order in the drive thru. Order was repeated back correctly. Go to window and after paying they want me to park in front so they can make their drive thru numbers look better than they really are. I hate this because it then takes them longer to make and bring your food because no one is being timed. Then the girl comes out and asks me if I ordered reg or Cris cut fries. I tell her Cris cut. She goes back inside and comes out to tell me the manager Daisy (who took my order) said I didn't order them that way so I have to pay extra. First of all obviously the girl knew the order was wrong because why would she ask me what I ordered if she didn't think it was wrong. But now the manager Daisy wants me to pay more when she made the mistake and then also made me wait extra long for my order so she can pad her numbers. What kind of customer service is that? She punched it in wrong because she repeated it back to me correctly. We are regulars there and every time Daisy works she is rude and has terrible customer service. Her other employees are great. Why should I have to fix your mistake? Obviously your employee knew you messed up or she wouldn't have asked me that question. She looked super uncomfortable even having to ask me to pay. I just took my food and left but you are a horrible manager and the fact that you didn't even have time to face me yourself and call me a liar is ridiculous. You make your poor employees do your dirty work. read more

Most of the order wrong. Tip: Hire employees that listen and have a longer attention span of 10 seconds. New customers will be happy.

Not a good experience. Ordered 2 Santa Fe chicken sandwich combos. My husband found 2 blond hairs in his sandwich. There are no blond haired people in our family. They forgot to put the green chili pepper in my Santa Fe chicken sandwich which made the sandwich bland and disappointing . Asked them for BBQ sauce for my daughter's chicken stars and they failed at doing that as well . Do better, Carl's Jr. read more

It took 20 minutes just to order with 5 cars in front of me. Not sure what's going on in there facility.. but no I don't recommend a place that does not care about wasting people's time. read more

Slow service and I was the 2nd person in the drive thru line. Asked for no onions no pickles got my burger with what looked like extra onions and extra pickles. French toast with no syrup. Ordered small hash rounds and got large. No other condiments in my bag. After so many bad reviews something needs to improve. I guess management is not looking here. Lol! read more

Decided to give another try during lunch and the quality is good looks fresh hot patty and the tomato slices are juicy. Guess we just have to come here to eat at lunch time so the patty is hot. read more

Carl's Jr - a hand holding a sandwich - Fast Food Near Me - Fontana, California

I went last night ordered $23 worth of food (2 burgers chicken tenders and criss cut fries). After I ordered, get to the window pay for my food i then ask for sauce (ketchup ranch and honey mustard) the drive thru worker Kelly (also the girl who took the order) says we dont have any sauce other than ketchup (its 9pm on a friday night) I ask her why didnt you tell me you guys were all out of sauce when I ordered my tenders, she responds "oh that is something we do at the window" thats very pleasant after i order and pay for the chicken tenders then you let me know your out of sauce(ranch bbq honey mustard). So then she says do you want ketchup i respond yes. Then parks me, theres 1 vehicle behind me, i say sure no problem. Waiting in the parking lot for the food I ordered (she finally brings it out to me i ask her to cancel the chicken tenders because there is no sauce other than ketchup on a friday night at 9pm. She says ok asked me to give her the tenders, as im looking through the bag i then realize she didnt even put the ketchup she claimed carls jr had. What horrible customer service will definitely not be returning to this carls jr. If kelly dosent like her job she shouldnt be working there hope the owner sees how there store is run when they are not around. Will definitely not be returning to carls jr thanks kelly and shift leader at the time also confirmed they were out of sauce again (ranch bbq honey mustard) read more

Maria is a sorry excuse for employee. Not only was she extremely rude, she did not wear a mask at all, would not help me, and filled up her own 7/11 cup with soda right in front of me. What a terrible employee. I feel sad for the people who have to suffer by working with her read more

They've got some dumb fcks working this joint on a Sunday afternoon 1/23/2022. I ordered a "carl's jr monster angus thickburger", with fries and ice tea. The drive-thru girl even repeated the order and called out $13.xx. Then at the window, the guy called out "burger and a coke". I said "no coke, just a monster burger, fries, and ice tea". Then he called out $14.xx! WTF? I just grabbed the bag, parked, and ate. I was given a warm burger with lettuce and GUAC ! WTF? And you want FOURTEEN DOLLAR minimum wage???? Now i didn't want to go back and complain because i know what the consequence would be. Kids...just because the customer didn't complain, doesn't mean you got away with it. I hope you do well in life. read more