I ask for the suns promotion but the cashier said it wasn't valid today so I checked my phone if it wasn't today valid but it said it was valid today and I showed him the picture but he still said no and he didn't even pay attention at me read more

Asked for no ketchup on my burger. Double checked my order at the drive thru and at the window. Guess what? They made my burger with ketchup. I was on my way to work and figured it would be my lunch. Couldn't go back. Gave my burger to a coworker. Disappointed read more

The service here was very good. They were super friendly and they gave me extra sauces without asking. Great employees very respectful.

Terrible service, we ordered three double guacamole burgers and we paid extra for grilled chicken, it turns out that they charged them double plus the extra and they only gave us the hamburgers with chicken (which was the extra we paid). Why do they charge you double if they don't put the meat on you ????? Pack for my meat and an additional chicken ??????? And they don't give me the order well read more

Never been to this Carl's Jr before so figured I'd give it a try. Had 2 double cheeseburgers, and they tasted very eh. Almost like the buns were super stale. Not the same quality as other locations. read more

I ordered through drive thru the guy at the window was nice so that's a plus but once I got home to eat I noticed my chicken sandwich bun was looking off. I shined some light and a big chunk of the bun was covered in a weird color which I'm assuming is mold (last picture has better color) and the lightning is not doing any justice so it's kind of hard to see in the pictures but in person sh*t looked like mold. I'm furious at the fact that someone who makes food for other people to eat just hands out a nasty ass bun like tf this person needs to be retrained on serving quality food because it was on 2 out of 5 of the burgers ordered. Make sure y'all check the buns just in case. read more

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X1 jalapeño poppers X1 star burger 2am - afterwork dinner - DELICIOUS. Food was Hot Quick and Well presented. Poppers had perfect spice w cheese/ diced jalapeños Inside. (Super good perfect spice level. for being 2 am the food was so fast and hot. Staff was friendly & polite.) inhaled the burger looked beautiful/ hot patty very appreciated. Greta spot for late night meals. Breakfast items NTI available until 6am ;-; read more

food was good service was amazing server was name Andrea and she handle me with care and excellent service and great communication

Very patient and kind employees even with an irate customer who yelled at them and me for ordering food!

Well what can I say it just seems like they don't care about their customers, because they keep on giving a 1 star customer service and it looks like the manager at this restaurant don't give a dam about losing customers or getting bad reviews. Today I went there at 12:23 noon and Giselle (order taker) sounded like she just didn't want to be there. As I got to the windows she wasn't friendly(you lost points there) then by the time she handed me the sodas( they weren't marked) I asked her which one was the Diet Coke, her response (which was the highlight of why I'm giving you a bad review) her response was" I don't know you're the one that mixed them up" ARE YOU F**** KIDDING ME!!! Like who says that, first of all if you would of marked them down I would of never asked you which one is which one. Her comment just killed it for me. So IF YOU DONT LIKE DEALING WITH CUSTOMERS THEN I SUGGEST YOU WORK IN THE BACK AND LET SOMEONE WITH A BETTER CUSTOMER SERVICE TAKE CARE OF THE CUSTOMERS!!!! read more

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Fish sandwich was terrible no flavor and mushy. A complete waste of money. Most of the soda flavors was out of order. Terrible experience!! Service was extremely slow for it only being two customers. Avoid this place! read more

It's your typical Carl's Jr. In a location that is a pain to get out of, experience if you have to go north. Besides that there's plenty of parking and seating in their dining area. Their bathrooms are a hit or miss depending on the day/time you visit. Their food tastes like any other Carl's Jr. with the exception that they have a Green Burrito in this location. So you can get some rolled tacos or other Mexican food if you're in the mood for that. Their staff is friendly but we've had issues where they over charge us for items we didn't order, so pay attention to your order. Having them repeat back your order here is a must. read more

online it says its opens 24 hours a day and I went this morning at 6:00 am and it was closed. False advertisement and a waste of time

Very unprofessional and unsanitary staff. Customers from the drive thru we're having to come inside. The place smelled like it was going to burn down. There was 3 cashiers and no one knew what they were doing. Waited 15+ mins for a online order . I witnessed a male dump his hand in bucket with cleaning water water and proceeded to touch food. He then went to check the ice and trash and then continued to make food. Highly disgusted read more

Here is another place not to go into. Unfriendly to truckers. I parked outside, went up to the door & there lobby is closed. Sign on door says their drive thru is open, if you want, you can walk through the drive thru lane. In 100 degree weather, I don't think so. read more

If I could give this place 0 star's I would! On Monday may 2 at 11:40 the lady with the fucked up teeth that doesn't speak proper English is rude my kids were starving and wanted to eat Carl's Jr. nobody responded to us at the speak so I pulled up to the window and she was waving her hand across her neck unprofessional then she opened the window and said "we closed" I pointed at the sign and said don't u guys close at 12am? And she looked at it looked at us retardant said "yes but we cleaning already " like huh anyways don't waist ur time to to jack across the street instead! read more

Zero stars is not an option, so 1 it is. Not a good experience. Showed up right after the Talking Stick Arena in Phoenix opened, ordered 2 burgers. Both patties came out cool. My wife took hers back, got a different burger, hot on top, cool on bottom side of the patty. Took it back again, and they microwaved it hot. We call the Carl's jr. Customer service line, and eventually got a rep. He had no idea there was a Carl's jr in the talking stick arena in downtown Phoenix, so he could not help us until he knew where we were. Store number did not help him? WTF! read more

I waited in line for over 30 mins and for what ? They still got my order wrong, don't trust these dumbass teens, I stg y'all gotta stop hiring teens who can't even read and shit. read more

Waited nearly 20 min at the drive through. It's called fast food for a reason is it not. But I'm patient but once I received my food it wasn't what I ordered and it wasn't cooked. This location needs better management. read more

Fries were cold asked for fresh ones and got refried ones they were hard like rocks... burger was way over cooked ends were hard....

Great food delivered to our table quite speedily. Food was hot. Store looked quite clean.

"Total is $9.11" the receipt said $8.41. I paid with $10 bill and got zero change. I didn't say anything because obviously you poor delinquent need the extra dollar and change. Go f yourself and enjoy working at Carl's Jr. the rest of your life. read more

Whoa. The lady messed up during taking our order a ton of times. Could be because her English is horrible. This place sucks.

Oh good laaaaawd, Carl's Jr can shove itself in my face hole anytime. I have had a love affair with CJ since I was a little kid when I would fly down to Santa Maria from Seattle to stay with my Nana and Tata for the summers. Sadly, this was due in part to the fact that my Nana cooks with gobs of lard (as some of your Nanas and Grandmas might also do - all old school style. Yeah, you know those green and white Armour Lard boxes...) and CJ's was probably a healthier alternative. Yeah, I said it. I know I am going to hell but when you have to scrape off about two inches of lard to get to the pinquito beans underneath, while yes they are nom, they are not making you a shining example of nutrition and health. But, as I am prone to do, I digress... Oh Carl...sweet, sweeeeet Carl's Jr. I had two burgers the week we were in Phoenix. One mammoth burger was The Guacamole Bacon Six Dollar Burger™. Per their website: Charbroiled 100% Black Angus Beef Patty, Guacamole, Two Strips of Bacon, Two Slices of Melted Pepperjack Cheese, Lettuce, Two Slices of Tomato, Red Onions, and Santa Fe Sauce on a Toasted Sesame Seed Bun. I swear it probs had about 9 days worth of calories and I didn't eat again for about 15 hours but gawd was it heavenly and spicy. I wasn't expecting it to have such a hearty kick but my lips were a bit chapped and they buuuuuuuuuuuurned so good. The bacon wasn't flibby, which is a hazard with fast food bacon. It was crispy and chock full of bacon-y goodness. The guac was spooshing out every bite but it was so tasty I would smear my fries through it. Note - I ate only as many fries as I could slather with their guac (7 to be exact) cause the burger was so gynormo-pants and I wasn't about to waste space on their fairly nommy fries. Super tasty red onion and fresh lettuce and tomato made my burger pretty dang yummy. The day before we left we went back and this time my SUPER picky nephew (god love him - he's a-frickin-dorable) was delighted with their chicken strips and fries. I had the Western Bacon Cheeseburger® which was MUCH smaller and probs only killed 4 days worth of calories. Again, the bacon was nom and the onion rings and bbq sauce really hit the spot. I didn't get fries with this burger but did try a Crisp Burrito from Green Burrito which is attached a la Pizza Hut/Taco Bell. The crisp burrito was like a shorter, fatter, better Taco Time Crisp Beef Burrito and is served with their uber delectable guac. All in all, I am VERY glad there are not Carl's Jrs in Seattle or I would be about 9 billion pounds. ***Update*** There are *THREE* Carl's Jrs in Washington. DAMMIT ALL! I will just forget that I know this...one in Marysville, Renton and Covington...I can never go to those cities again. Drat! read more

WORST FAST FOOD EXPERIENCE TO DATE!! I couldn't decide what to eat with my fiancé so we chose this place for something quick and food. WRONG we walked into an empty lobby wondering why it wasn't busy during lunch hour. I soon realized why very poor service the cashier Rocio had the most unwelcoming expression, we had to repeat our order multiple times, there was flies all over the place and they messed up my order when I asked for no pickles on my burger the issue was resolved very quickly and I got a new burger THAT I DIDNT FEEL LIKE ESTING ANYMORE AFTER ALL THE FLIES WERE SITTING ON OUR FOOD!! Definitely avoiding this place. read more

Carl's senior may have been on to something, but Carl's Jr. has messed up the family tradition. If anyone asks you if you'd like to go for a Hot Carl's, they probably don't mean this place, but either way, the answer is NO. Remember that. This place is basically just Hardee's, but on the West Coast. It's not the worst fast food place ever, but it's an evil chain (like all other corporate chains) and so I don't suggest trying it. I came to this location in Phoenix, back in 2011 and it was just like all the others. It wasn't my idea to come. I should mention, I only rate national and global chains on a scale of 1-2. I rate family businesses on a scale of 3-5. Here is why: Would you rather support the local family, or the multi national corporations and the rich men on yachts in the Carribbean? Why are the parking lots of the awesome local places usually half empty (or completely empty)? Why are the fast food chains always so busy? Why can they afford to open so late and get all the TV advertising and all the prime intersection locations? Why are they taking over all the airports, stations, and rest stops? Why go and support McDonalds, Taco Bell, Burger King, KFC, Wendys, Cold Stone, Subway, and so on? These places have systematically and coldly taken over the national food scene by using the cheapest ingredients, pre-packaged frozen systematic meals that are identical across the nation, ridiculously cheap prices for the polystyrene food on dollar menus, overpricing for everything else, rude underpaid servers on way less than minimum wage, and a ridiculously expensive mass brand advertising campaign that gets inside the heads of all the kids and the 20somethings and keeps them under the illusion that if it's not a brand name, it's not worth visiting. They spend all the money they should be investing in food and service, in advertising and cornering the market - the local places can't compete - and someday all we will be left with is the same chains serving the same food all over the world. That is our future. It's the way we're heading and you know it. Every time you eat at a bland national chain, you buy into that, you support that. Boycott chains. Support your local eateries. It's an embarrassment that generic brand national chains are even listed on a proper foodie website like Yelp, let alone getting 4 and 5 stars from so called foodies. Wake up, America, before we're all just batteries in the matrix. read more

I love Carls's Jr's burgers but the woman working the drive through this visit is an idiot. I had to correct her 3 times at the speaker and twice more at the window and she still go my order wrong. The manager need to higher people who speak English!! read more

I love be Carl's Jr.! But don't stop at this one! I haven't had a Famous Star for a month and it was in Portland when I had it. I was really looking forward to this lunch being a home run, strike three, you're out!! If this is any representation of what CJ's is like in Phoenix then I'll be finding a new fav. burger joint!! The place was a pig pen. The bun was old and had that old bread flavor, it's still in my mouth... yuk!! The fries were too greasy and I think they hadn't changed the grease in a month!! Finally, the pop is flat! I may regret The move to Phoenix if they can't even get fast food correct! read more

Never Again.... I never eaten at Carls Jr before and it wasn't a pleasant experience. I ordered a burger with was poorly made and sloppy, my Ex ordered a low carb burger and they didn't put the large patty in it then lied and said they did. I paid 30 dollars for two meals and one kids meal Never again. On top of everything they ration the ketchup and told some one they are not allowed to give out a lot. read more

couldn't give it less stars, will never ever eat at carl's jr, ever again. the customer service here tonight is the absolute worst i have ever dealt with. i don't care if i was wrong, misunderstanding the price,, but when i ask how much an item is i expect an answer, not to get bitched at by the lady while she refuses to tell me what the price is. i will never, ever spend my money at carl's jr again. read more

Manager barking orders and talking down to employees infront of customers. Gabby is the manager on duty.

No stars at all. 24/7 is not true. The guy ignored my dad and I in the drive thru, so we drove up to the window to see if they are closed. Nope the guy with the bleached hair ignored my dad. He honked and said hello. He even got out of the car to knock on the window. The guy just ignored us. Horrible customer service ever. read more

We tried to go through the drive-thru after picking someone up from the airport. It was about 1:10 am, so it was one of the only places open. We sat at the speaker for 5 minutes before yelling and whistling into the speaker to see if anyone was even there. At that point, an employee came outside through a side door to tell us that the cashier was in the restroom and they were going to take 10 minutes. He has a headset on, so I can't fathom any reason he couldn't have taken our order. Like really?? You'd let your only order-taker spend a quarter of an hour in the restroom and have NO backup? Just stupid. This place has 2 stars for a reason. read more

This place is slow!!!!!!!!!!! I went through the drive through about a year ago and got cold food after waiting for nearly 15 min. in the drive through lane with 2 cars in front of me. I decided after a year had past to give them a try again this morning and finally at the 15 min mark i gave up and backed out of the line and left. Avoid this place like the plague. Not sure how they stay in business. read more

I come in here at least 3 times a week. The place is always clean and the workers always greet me with a smile. Thanks ladies!

Best place for shakes! Love the big burgers

Food not all that good at all and they don't get your order right. I will not be coming back to this one. These must be privately owned because this is the worst Carl's Jr I have ever been too. read more

The service here is always horrible which is sad because I love Carl's Jr! They always get my order wrong, my good is cold when I get it because they take forever bringing it to you,and the staff is always super rude. read more

Service is extremely slow to the point where you just want to give up. There is a Taco Bell next door and a Jack In The Box across the street. Will probably head to one of those places in the future. Ordered pretzel breakfast sandwich and diet coke no ice. Ended up with a pretzel sandwich that was so tough it could have passed for a tire tread and a diet coke with extra ice that tasted like pure chemicals and it couldn't be drank.....it probably could have been used as paint stripper. Needless to say I definitely won't be back!!! read more

Went here late last night on the way home wasn't sure if it was open PLEASE ADD THAT IS OPEN 24hrs I was glad tho since I got the bacon avocado hamburger and some fried zucchinis which made my night will def return lots of stuff on the menu since it's a green burrito as well. read more