I really use to absolutely love pollo loco, I deci I am done after trying five diff times. The chicken is malnourished, the portions are extremely small. You get more sides than chicken. read more

El Pollo Loco - Mexican Near Me - Phoenix, Arizona

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this place is tragic!! . .avoid at all lengths!! obnoxious super bright lighting!! so awful!! read more

El Pollo Loco - Obnoxious lighting!!! - Mexican Near Me - Phoenix, Arizona

Ok this is a tough one because food is a 5, service 4, and the ambiance is negative. So I went with a 3. I can't say enough about the food. I tried the new stuffed quesadillas in this visit, WOW. So great, but a little expensive at $11. In comparison with McDonald's the service is a 5 just for the fact that they don't ignore you when you talk. Now here is the issue, the SMELL it is so disgusting. It's coming from the drains and seriously how do they stand that? Second the music is so loud it's like the mosh pit of a concert. If I had gone through the drive through all would have been well. read more

El Pollo Loco - Dad's 1st time at El Pollo - Mexican Near Me - Phoenix, Arizona

They haven't had tea in over a month and their chicken salad is $14.99 when chick fil an and habit have comparable offerings at $10.99

I'm giving them 2 stars because the food is still pretty decent for fast food. But this is the filthiest most disgustingly dirty restaurant I think I have ever walked in to. Every single table was dirty. Sticky soda on the floor and counters by the dispenser, food and trash all over the floors in the dining room. It was completely slow, only 2 other people and an employee eating in the dining room. 6 people behind the counter working; oblivious to the filth in this place. The dust on what used to be the salsa bar was so thick you could see it hasn't been cleaned in years. I'm so sad. I'm originally from so-cal and now live in the PNW. I was excited to have a decent chicken burrito on the go! But I'm sorry this place in particular is a dump! read more

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This is my favorite El Pollo Loco in Phoenix. They always deliver with the right order and freshly cooked food. High five to whoever manages this place. I always get the same thing a two piece breast and wing combo with rice and beans, flour tortillas. The only downside is the location which is sketchy with an old la Quinta hotel in back and lots of homeless around. That being said it's still the best for food quality and service and I drive out of my way to come to this one. A side note, there is no good exit off the 10 east. They have a direct exit off the 10 west. read more

This location is very dishonest! I prepared my order online, printed it off for my husband to tell them what I wanted. The online order showed that ranch dressing came with my salad. When he got there they told him it was not included and he had to pay extra for it. Check your receipt as who knows what other items that should be included we are actually paying for. We now know to be very careful so that we are not overcharged! Don't let them do this to you too!! read more

The best food ever great service Angel Lopez deserves a big raise he deserves it great job thank you for the great service

Used coupon for double chicken tostada and 6 years later, this place seems to improve. Shell was crispy and chicken was well cooked and plentiful. read more

El Pollo Loco - Bowl - Mexican Near Me - Phoenix, Arizona

I have been eating their food for a few years. It's very quick and satisfying food. However, this location most times messes up the order (wrong entree, missing dressing for the salads, wrong salad, etc.). They are never responsible for their errors. In this latest case, my food never arrived. When I called - and it took several attempts - I was told that it was Door Dash's fault and I would have to contact them. Did they have the number? No! It was now my problem even though they took my money! Use them with caution! I am still trying to get my money back and I got no lunch! read more

I cannot issue any stars but I have to place one which sucks for this business! They are placing old chicken in your salad and covering it up with lettuce. I got back to my hotel and called he said the manager bring it back. Naw y'all can't fix this it should not have been served like this in the first place. The quality with these prices very very poor and it may be off the fwy but keep driving do not waste your money there you will be pissed! read more

Just saw this video. https://youtu.be/1DdnV5zoBbo Angel Lopez, you handled yourself very well. That customer seemed like a pretentious brat with self esteem issues. There's only one way to pronounce "entree" lol. read more

we came yo pollo loco very rude lady with no customers and NO CHICKEN ready to sale she received our debit weirdly with her middle finger sticking out to receive payment for what ever order we made of what they did have very strange very uncomfortable read more

Positives: If you're looking for a healthy option this is a great choice. This place is located by my work so I eat here often. They are known for their fresh flame grilled chicken meals. You get to choose a couple sides and are served tortillas with the meal. This is always good. My favs I usually get are: grilled chicken salad with extra chicken, avacado chicken quesadilla, loco street tacos (these are tiny get a couple), and the chicken tortilla soup. I like their food it is always fresh and their chicken is good where most chicken gives me the gags. They serve healthier options like pinto beans instead of refried. Don't get me wrong, you can most definitely get those calories up with their burritos! Today I got the chicken tortilla soup and felt it was time to do a review since it was super tasty!! I really wanted to do 4 stars but the more I thought about it I think I will settle on 3.5. Negatives: Filibertos is also across the street from my work and yes, I do love classic greasy Mexican food and refried beans. read more

El Pollo Loco - Chicken tortilla soup. Yummmm-O - Mexican Near Me - Phoenix, Arizona

Ugh I've had it with this location. Only reason why I decided to stop here was because it was on my way home. :/ I regret not taking the extra 10 minuets to drive to the new location on 107th and McDowell. I ordered thru the drive thru looked in my bag and half of my order was wrong. Good thing I didn't leave cuz I would've been more upset to get home and find missing and wrong orders in my bag. The chicken was somehow super super oily. Gross!!! The green salsa had the unpleasant smell it made my stomach hurt just from the smell. So we tossed those. The red pico tomato salsa haha lmao was literally just chopped tomato with water. The mashed potatoes were cold and the gravy omg that gravy was so thick I think it was trying to be jello! Never again will I stop there! I'll get my Crazy Chicken craving at the new location on 107th. read more

Angel Lopez deserves a raise, recognition, and a bonus for being able to handle bad customers appropriately and respectfully. Keep the entrees coming! AZSH commends you read more

Four stars for a fast food location. Very clean. My first visit to an El Pollo Loco. Great variety. Love cilantro lime in so many of the dishes and marinade. Salsa very good. Will return. read more

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MANAGER OF THE YEAR: ANGEL LOPEZ Professional, well mannered, well spoken, courteous, polite. I'm planning a road trip just to meet him and shake his hand. He deserves a raise and a paid vacation. read more

Angel Lopez is the best. Calm, articulate, and patient when dealing with a toolbag. He handled that customer in a professional way and deserves praise and recognition. That illiterate viral fail should never have come for you especially trying to shame you for being a working man bro. Good job! Proud of you over here in California! read more

I have never eaten here and most likely never will because I live in Canada and only eat halal. Giving this place a 5 star because of Angel Lopez. Even I was getting annoyed at the loser customer. I am amazed at how Angel Lopez not only kept his cool, but was the right amount of polite. "Customer is always right" has its limits...not at the cost of your precious worker's honour and respect. He wanted to blast Angel's face on video for what? For correcting how he said "entrée"? Would he rather say it publicly in front of people and get corrected then, instead of being corrected one-on-one like how he was with Angel? What a loser. He must have a miserable existence to try to make someone else's brief interaction with them miserable, as well. Wish I could see his face. Hope someone exposes him. read more

Just want to give praise to Angel Lopez for his excellent customer service during that rude customer's visit. He handled himself with grace and dignity and I hope the management uses this as an example for their workforce. Keep up the good work and we hope he continues on to bigger and better opportunities there or elsewhere. read more

Always good food and quick service. I want to give a special shout out to Angel Lopez, who is not only articulate but extremely polite and always smiling. He is a manager with a bright future ahead of him. read more

My boy Angel Lopez has the best customer service. Promote this man now! He's a hard worker and keeps his cool. Great chicken entrees too!

I used to love Pollo Loco. Today they got my order wrong. I spoke to the manager and he has not been given any training. He didn't fix the order because the person at the register put it in wrong. He wouldn't budge off of, what do you want me to do? It was just a pretty surreal experience. I didn't want to escalate and it wasn't soooo for off. I don't run into this type if attitude too often. I hope this isn't company culture and they can get the guy some training. Funny thst no one wears name tags. read more

I really miss El Pollo Loco. I previously worked next-door to one and lived about a half mile away from another. I ate there all the time. Today I decided to go out of the way to bring lunch for my coworker and myself. What a disappointment. The chicken had no grilled flavor. The chicken used to have a delicious char broiled flavor with spices. Food City has 100x better grilled chicken than this, for half the price. The chicken was greasy. Not much skin on any pieces. I ordered the meal with a side salad and beans. The beans have zero flavor. Have to be from a can and clearly not spruced up with any spices...I added Himalayan sea salt to them and still no flavor. The side salad is bagged lettuce with pieces of cabbage in it. Tastes exactly like bagged salad from the grocery store, I don't buy bagged salad because the taste is awful. The salad had a lot of lettuce, sprinkles of Mexican cheese and four or five very small tortilla strips. The cilantro lime dressing is exactly as I remember. Delicious. Tortillas, still yummy as well as the salsa. But... for an eight piece meal I got five containers of the avocado salsa and one container of the regular salsa. Really? They still have good tortillas. The meal was filling but not at all satisfying. And for $21.99?! I could have purchased a bag of salad, 8pc grilled chicken, a can of beans, 10 tortillas (not 4) and used my own salad dressing and salsa for between $11 and $13, and been satisfied instead of disappointed. Definitely no need to go out of my way again for this. The one star instead of zero is for the cilantro dressing the tortillas and the one salsa. read more

Saw the video. Angel is a fantastic example of how to remain calm when a customer acts like an entitled brat. He kept his cool and killed him with kindness. If corporate or the GM sees this review, you should give Angel a fat raise and paid vacation. read more

I'm not usually one to eat at places such as El Pollo Loco.. Especially with my eating habits and their lack of options for me. Anyways.. my coworker and I stopped by for lunch (because it's close to work and I was out of time). I got a $5 bowl (just beans and rice), which tasted fine, for the most part, she got the street tacos. They gave us some salsa with our order: 2 red, 2 green.. The green was tasty but the red on the other hand I'm sure was rotten.. The containers with the red salsa in them were bloated and ready to explode, which led me to believe they were no good. Sure enough, they exploded upon opening and the smell was awful and so very sour. It was disgusting. Definitely threw those away! Needless to say, my stomach and my coworkers stomach is upset, 3 hours after consuming less than half of our food. My food had pico de gallo on it, so due to the way I feel, I'm guessing the tomatoes in the pico were bad as well. Guess that's why I choose NOT to go here normally.. of course the one time I do, I get sick. Thanks, crazy chicken. You can keep your rotten tomatoes and sour salsa, jerks. read more

By far the best and only choice for healthy fast food in the area. The food is always fresh and tasty. Only the slow lunchtime service gets them 4 rather than 5 stars. read more

complete utter terrible service and food burrito was so hot I couldn't eat it the cashier couldn't get the order correct

Where do I begin. I haven't had El Pollo Loco in a very long time. We were visiting from out-of town and decided to eat here tonight. We walked in and the place was dirty and not well lit. We didn't mind about that too much because we were placing an order to go. We walk up and wait a bit in line, no big deal. This girl comes to the register to help us. She was very new and after every item we ordered, she had to ask a guy to help her enter it. I am not really complaining about this but if someone is that new, maybe this person helping should have stayed with her to follow through the complete order. We finally completed the order which took about 5 minutes. After we ordered we waited and a couple guys ordered after us. The guy who was leaving the girl hanging, decided to help them the whole time. They ordered the large family meal. Keep in mind, we ordered a considerable amount less than them. After about 10 minutes of waiting the ,"trainer", we shall call him, called me over and said that they were out of chicken breast. Really???? WTF? THAT'S LIKE SUBWAY BEING OUT OF BREAD. So he offered to replace the 3 piece white with 3 dark meat choices. Which is less than we paid for by the way. I told him fine..I don't care. I'm a patient person and probably deal with more crap than I should but whatever, it's just food. The plot thickens, the two guys who ordered the family meal leave with there order and got THEIR white meat. We ordered first!! WTF?? I was done after that. We ended up waiting for another 10 minutes to get chicken they already had ready. The guy said sorry for the wait but he didn't mean it. Do they ever mean it?? He sure as hell didnt. We get back home and the order was wrong. All the sides were wrong. Seriously, GO somewhere else. I should.have went.to the carneseria across the street and got food there. SKIP SKIP SKIP IT. If the manager or owner is reading this. Revamp your crew or get your crap together. From other reviews I am reading, looks like you won't be open much longer read more

I just went threw the drive thru and ordered a Mexican Cobb salad, i got home sat at my table mixed up the salad took about 2 bites and realized I had a hair in my food took it out started looking around and found more hair mind you my hair is up in a ponytail and I have blonde her this hair was dark down disgusting read more

I had the worst experience in their Drive Thru ! I wish they would be more específico with the way the ring up orders! My "shrimp" tacos were the saddest tacos you'll ever see & taste ! The two shrimps on one taco were way over cooked and tasted burnt! To top of off the girl on drive they had the worst attitude & seemed frustrated that I used a coupon I received in the mail! Will definitely never return here! I hate to be this person but this is unacceptable read more

I love this place! The only thing better than the chicken is the customer service. Angel Lopez is the best and he knows how to treat customers right. read more

Give Angel Lopez a raise for dealing with an obnoxiously ignorant customer so professionally.

We got there and they didn't have any chicken! Really? It's a chicken place with no chicken ready to go. They had better reevaluate their business model, talk about mismanagement. read more

The service and food here are phenomenal!!! I went in around lunch time - ordered and got my food within 5-10min. The salad bar looked fresh and the facility was really clean. The manager, Ariana, is really friendly and has exceptional customer service. Definitely a restaurant I would recommend if you're in the goodyear area. Andale Andale Ariba!!!! read more

The assistant manager at the window was very nice. However, the classic chicken burrito barely had any chicken. I ordered the combo so it came with chips and every single one in the bag was burned and stale so I ended up having to throw them away. read more

service is terrible. walked in with some friends and no one acknowledged us at all. we stood there waiting for them to take our order and they just looked at us. we said excuse me and they just looked at us without saying anything. so terrible. read more

Back in Florida, we had a place called Pollo Tropical, which I was always fond of because of the grilled chicken flavor with plentiful servings of rice and black beans. After catching a spring training game up the road, we decided to check this place out. This place is similar to PT with a western flair.Avocados are sufficiently present and they use red beans instead of black beans. The food was really quite good. I got a chicken avocado bowl with rice, beans, salsa, and cilantro. I like the sauce bar they have, where I was able to get some spicy salsa and an avocado creation that was a little too different for me. The food gets a 4.5 star rating, but the place was completely trashed and dirty. There were about four or five tables occupied by people, and these were the only clean tables in the whole place. All the other tables had soda and rice and salsa and straw wrappers and all other kinds of detritus strewn about. Needless to say, it didn't look or feel very sanitary in here. A clean restaurant would earn this place 4 stars, but being it looked like a bunch of 6 year olds were turnt up and let go for an hour, 2 stars is more than generous. read more

El Pollo Loco - Double chicken bowl - Mexican Near Me - Phoenix, Arizona

I have always enjoyed eating El Pollo Loco meals - the chicken, salad, beans (when fully cooked), tortillas and salsa. However, like many local eating places in the Las Vegas area, customers get less portions for their money. Primarily, the chicken pieces continue to get smaller and containers of side items likewise. Its insulting to open your meal and find a chicken leg the size of a chicken wing (portion of a wing) or a thigh that was essentially chopped in half! Insane! Two pieces of El Pollo Loco chicken is really one piece of normal sized chicken pieces. My last order resulted in the chicken being eaten long before the beans, salad and tortillas were gone. You see the same portion scheme with eateries like Jersey Mike's - $14 sandwiches with little meat! My gosh, meat makes a sub sandwich and these local franchises appear to train workers to NOT provide enough meat to the point you barely notice the meat, but mainly the cheese in the sub. I refuse to visit any of the local Jersey Mike shops and have decided to ignore the El Pollo Loco locations also. Why would any restaurant, sandwich shop not want to give customers a product that reflects the money being spent? Sure seems like greed triumphs over a quality product! A pox on their house! I'm spending my money where I get more bang for my bucks! read more