I only went through the drive through so keep that in mind. Drive up and they take your order right away. The menu is bright and clear. The speaker is clear and loud. The building is old but it stands alone which is cool. More and more rare nowadays. The parking lot is huge. I saw a kids okay area which is also rare, though I can't vouch it's open for use. Took about 10 minutes to get food with no one in line in front of me. Which tells me they probably don't have many workers and also they don't have stuff ready and waiting which I guess that's good in a way. Fresher food. I for the California Classic Double Cheeseburger and it was pretty good! And according to the menu only 420 calories. Also had a grilled chicken sandwich. Also pretty good. I'm gonna say this is a pretty good restaurant. The price is good and it's open 24 hrs. I'm calling this place a winner. Sorry didn't take any pics. read more

I was just there not long ago and I just got off a closing shift so I'm tired, I don't wanna make a mess in the kitchen, I just want something ready to eat. Plus in my kitchen/living room someone sleeps on the couch so I don't want to make so much noise. I asked for no cheese on my burger and they said okay, when to the window payed and I will say bad on my part was not checking my receipt but I expect you to be paying full attention to me talking about my order to you. I didn't check the bag until I got home but once I did I was really annoyed. I'm lactose intolerant so I can't have cheese, I'm not a fan of it either. I'm sad I have to waste this food, I'm annoyed I payed for this and it's not what I asked for at all. I don't recommend coming to this location, get better people to take orders who will listen to you and won't rush you and interrupt you. read more

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The worst experience I've ever had never again had to repeat my order twice and still go to the front and give him my order twice again stop hiring slow people read more

Shoutout to Martin!! He provides great customer service, is always friendly with us, and makes sure our order is correct. He's always there during the night shifts, even on weekends and holidays. We've seen him working on Christmas and New Year's! He's often juggling multiple jobs, sometimes even cooking while handling the cashier because they're short-staffed. Great dude! I wasn't much of a fast food person until my boyfriend and his family introduced me to Carl's Jr. Now, I'm hooked! Our go-to order is the Double western bacon cheeseburger and fried zucchini. Perfect for those late night munchies. Our orders are always perfect--hot and ready on time. I've tried other Carl's Jr. locations, but this one never disappoints. Please be patient with the staff. It's surprising to see negative reviews, especially for a place that's open 24/7. So you can imagine what the employees deal with everyday, especially at night time--everything from rowdy customers to unexpected situations. If you want respect, give it back. And sure, sometimes there's a bit of a wait, but they're doing their best with limited staff. If you can't handle that, maybe try somewhere else. read more

Carl's Jr - Double western bacon cheeseburger and Fried Zucchini - Fast Food Near Me - San Jose, California

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Pretty good burgers here, specifically the western and hangover burger. Got to try the other breakfast items some other time, looks good. The boba drink is unique, not bad, but pricy. read more

Great service, great staff. The food is always hot and fresh (especially the french fries). My go to burger is the Double Famous Star burger. The ambience overall is nice and welcoming. read more

They let someone steal my doordash order and did nothing to make it right. Waited over an hour and two dashers later for nothing.

1st they take off the cheesecake, now there getting my order wrong by giving me a famous star instead of the guacamole burger!? cmon Carl's Jr do better read more

asked for extra lettuce on my chicken sandwich ended up getting a lettuce wrap and I just had one sandwich, chicken was good tho and I was hungry read more

This review is for the young man named Edgar who works the night shifts. It's a little embarrassing how often I come by late night, but I'm a healthcare worker that gets off anywhere from 11pm--3am sometimes, and every time I've come by my food is hot, fresh, and HELLA GOOD! My go-to order is a guacamole bacon burger, loaded bacon guacamole fries, and jalapeño poppers. Shout-out to Edgar for putting the fast in fast-food, always being polite, and getting my order correct, no matter how many cars there are in line. Please know your hard work is noticed, and so valued This tired, hungry healthcare worker says THANK YOU! PS There is another older gentlemen (who's name is don't know) that also works the overnight shift, who is also extremely nice and gets my order correct as well! Thank you to you as well! I do hope management sees this and gives employees the recognition they deserve. read more

I would give zero star if I could. 2 workers and they told me I have to wait 20mins to order because she is on a break. Crazy AF . I guess they don't want to collect money and serve people . read more

This is our go to place for fries and burger. The druve thru service is excellent and food quality is great. The menu options are pretty good too. read more

Reyna made sure my Food was fresh & I got my order wrong & she was willing to help me. I want to thank her for Goin above & beyond her duty. Good service is hard to find these days. She definitely made my day. I can't wait to come back. This is my 3rd time back do to fresh food & great service & ambiance read more

Providing this location with a single star feels insulting; if possible, I would rate it zero stars. The customer service during nighttime was exceptionally poor--stupid, dumb, and rude. I placed an order online, but upon arrival, my order wasn't in the system. The customer service representative, who couldn't speak English well, displayed a disrespectful attitude. Moreover, he insisted on charging a higher amount and refused to honor the online prices, despite me showing him my order confirmation. Carl's Jr. disappointed me, and there are plenty of other options for midnight snacks. In the end, I chose Taco Bell instead. read more

Carl's Jr - Fast Food Near Me - San Jose, California

They gave me the wrong order I drove all the way home I live about 9 miles home. I had to come back and no one spoke English to be able to help me take my order. read more

I ordered two combos and onion rings. you would expect to get what you paid for but both sandwiches were missing items in them, so disappointing. I ordered a bacon western burger which did not have any bacon in it and a chicken sandwich which was missing the lettuce. They asked me twice for what sauce I wanted and I asked for barbecue sauce and got ranch dressing instead. I used to love carls Jr but they have lost a customer today. Never coming back again. I'd rather go to McDonald's or Wendy's at least if they mess up my order it wasn't so damn expensive. read more

One of the most unprofessional fast food place I've been to. I really wonder why this place hasn't been shut down lack of service and food . On 07/10/24 two young ladies pm shift miss treated me. I really hope they take care of there consequences . I will be back tomorrow morning to talk to there manager . People like those ladies don't deserve a position anywhere . SO UNPROFESSIONAL! read more

I started going here when I met my wife. Whenever we would be driving to Evergreen Valley College for morning classes back in 2014, we would always stop by to grab a quick breakfast since it was on the way. Every now and then we would sneak out of the house when everyone is asleep to grab a burger and watch Netflix or Hulu on the phone as we eat in their parking lot. They haven't let us down yet, well nothing memorable. Maybe missing fries here and there but the food is always good. Great customer service as well, never had a BAD experience. Not yet and hopefully we wont! We will continue to go to this location :) read more

The roommate eats dinner late in SJ because he works at a restaurant. Since I was running around all day on Friday, September 25th, we grabbed dinner together. It was around 10pm and we used the drive through. I believe it's open 24 hours. I got a Famous star with cheese, Crisscut fries and a Diet coke. I rarely eat fast food on my own, so being in SJ typically means a late night food run when eating with the roommate. There aren't many Carl's Jr's by my place in SF, so this was a treat. I ate my whole burger sans bun. Realized I probably should have gotten it protein style or low carb or whatever they call it here, but it was a decent burger. Meatier than the burgers at other fast food joints. The drive through was pretty packed, but it went by quickly. Probably about 8 mins from the time we got in line until we got our food. I don't expect much from fast food except for speed and consistency. This location delivered in both areas, so no complaints. read more

Carl's Jr - Super star with cheese - Fast Food Near Me - San Jose, California

This is my favorite Carl's Jr. I see a lot of mixed reviews but I've always had good service and fresh food at this location. The Western Bacon Cheeseburger is my usual sandwich. The chicken stars area fried fresh here and are usually steaming hot when I get them. The line can get pretty long during the dinner rush but it's does move pretty fast. If had to get fastfood, I'd go here over the two mcdonalds and wendys nearby. In N Out is about 2 miles away but Carl's location is more convenient... If you have the Entertainment book, don't forget about the buy one get one free coupons! read more

Carl's Jr - the menu for the restaurant - Fast Food Near Me - San Jose, California

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Bad customer service drive through or walk in .. no English speaking workers.. big time attitude

Do not come here. There was only 3 cars in front of me at the drive thru. Took about 25 minutes to get my order only to find out several items were missing and made wrong. It took an additional 20 minutes to get my order remade. read more

I love going to this location. The workers here are nice and friendly. They never mess up my order here. The restaurant is nice and clean. Love how they have $5 meal now. That is cheaper then buying a normal meal. Cons: The restrooms are dirty. No ketchup in container. read more

10:00 pm- I ordered a "coffee" milkshake with my meal at the drive thru. Get up to the window and employee is handing me a very large drink, dark brown color and watery with whip cream. I told him that's not a coffee shake, that's your cold brew coffee. He argued and said no this is a mocha shake. I told him mocha is chocolate and that's not a shake. He flips around shaking his head at me. I said excuse me sir why are you sbaking your head at me? Please go look at your menu and you will see the coffee shake, theres also a picture of a coffee shake, a mocha shake and a cold brew in the drive thru menu board. He refused. I tried pulling up their menu on my phone to show him but had sketchy reception and page wouldn't display. I said forget it just give me a coke. I will call the manager tomorrow to file a complaints I am so tired of people not doing their job and want to blame the customer when they are at fault. I can't comprehend the audacity they portray, lack of integrity and never accountable for their actions. I'd give them zero stars but yelp makes up pick one. read more

My friend's daughter got stabbed and died here. Also their prices are too high. read more

I've been a costumer for over six months stopping by at least two times a week but lately they've been disappointing me look at the pic and you'll see why. Got home and unwrapped my burger and this is what I got. read more

Carl's Jr - "Big burger" - Fast Food Near Me - San Jose, California

This was all I ate yesterday and I have food poison all day and night . I had a chicken sandwich and a burger as did my colleague and we both got sick within 2 hours after eating. I'm not sure how this establishment prepares its food but when 2 people get sick off of 2 different meals something is definitely wrong. This is not a rant for a refund but more a red flag for healthy and safety! I don't plan on ever returning to this location nor do I think I could ever smell another bacon western without instantly gagging. Management check on your kitchens. read more

Don't come to this location. Horrible costumer service. The manager couldn't hear us or understand us when ordering. Then of course he gets our order wrong and gives us an attitude like it was our fault. He fixed our order and still managed to still get it wrong. Guess Carl's Jr. will make anyone manager. read more

I really like the customer service from this Carl's Jr. They make my daughter's favorite burger, Super star, fresh and juicy. Luis Castillo always greets me with warmth smiles and very courteous. Thank you very much Luis for the super great service!! read more

Cold fries, sloppily made burger and sketchy dark lot deserve 2 stars. Decided to grab a burger and fries via drive- thru on the way home from the East Bay to suppress my hunger. Ordered large fries and their Classic Cheeseburger- it's name I've entirely forgotten because it was lacking. Got the food way too quickly, but checked my bag and hey- no missing food so I headed home. Now, if you're any bit human or not OCD about cleanliness in your car you already know the first thing you do when there's a bag of fries in your car is to eat them whilst driving. To my surprise as I popped a few in my mouth, it was lukewarm and tasted stale. No crunch, crisp or warm ... gross. The burger was sloppily made, buns thrown on this so called burger with half a pickle and random slices of lettuce. Took a couple bites and gave up. A good reminder not to come here anymore or at least demand for fresh fries if I were ever so desperate. P.S. This area looks so sketchy at night, they need more lights in their lot. read more

I went through the drive thru today, got the green burrito with carne asada. It was pretty okay for it not being authentic, untill I got home. Popped in the shower, got INSANELY nauseous, and ran out to throw it up in the toilet. Now again 30 mins later, I am currently crouched at my toilet because I'm throwing it all up. (I thought I was done the first time around) I guess not... all I know is I'm never coming back here lol read more

It's a fast food restaurant. Big deal. :) I've only ordered food to go in the middle of the night by drive-thru, and it's usually just an order of chili cheese fries. I mean i can really rate them on it, It's quick, as there's usually no lines at night. (1am) I've always ordered a shake, when they had the orange shake :) delicious, but right now it's the oreo shakes, and it's also hand-scooped ice cream going in the milkshake. I usually don't order a meal for myself, but I would order a meal for Andrew, he seems to like his star cut nuggets and fries just fine. The size of a small fries is like the amount you would get as a medium fries order at McD. No lie, when Andrew had an order of small fries I thought it was too much for a little kid. I have had their chocolate chip cookies :) It's soft, I don't know if it's fresh or pre-made, it's still pretty yummie. Playground for the children has mats everywhere, it's safe, although with multiple children running around, someone is bound to get hurt. It's nice to still have a playground around for children to play, most fast food chains got rid of theirs. But the punching bags in their was kinda funny to me, because some of the kids looks smaller than the bags itself. read more

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Terrible customer service. I asked for two shakes at the speaker AND at the window. The incompetent lady gave me one. I will never return to this location. read more

I used to go to this place regularly as I lived close by. I was in the area and hungry, so I decided to stoop in for a Jalapeño burger, onion rings, and a shake. Got the food and headed to lake Cunningham to eat it. Took a bite of the burger and put it back in the box, it just tasted wrong, like it had been cooke in months old fat. The onion rings were stale and hard, but tasted OK so I ate them (I was hungry!) and the shake was passable. To their credit they refunded me the cost of the meal, but it's sad how far this place has fallen. Don't think I shall ever return... read more

Horrible! No other way to describe it. The chicken sandwich was old, dry, and rubbery. Fries were greasy and overcooked. I'm an idiot for eating there. The first clue should've been no customers in sight. This place should close down immediately! read more

Craving CJ after a long night of drinking... Drive-thru does tend to take long, but food is always fresh to order! The chocolate milkshake is to die for! Crunchy criss cut fries & moist chicken tender makes up for the wait. Until next time CJ! :-) read more

No Stars (Too bad yelp doesn't give us the option for 0 Stars) I typically don't bother reviewing fast food burger places. But the service I received last Thursday night (Oct 11th) was so terrible that it mandates a negative review. After my daughter's high school sporting event, I went to this local Carls Jr in order to get items for the family rather than eating a home-cooked meal around 9:30 - 10:00pm. I went through the drive thru, ordered, paid, got my bags & drinks, and headed home. Then I find out that I'm minus 2 bags of fries and the green burrito taco salad I order without meat for our house vegetarian (my daughter) contained meat. Now it's getting late, and the Carls Jr in question is over 2 1/2 miles back. So I'm not in the mood to drive back for a correction to a salad and a couple side dishes. But my wife insists the best thing to do is call a manager to sing a little of the complaint chorus. I'm thinking this is a conversation that will end with a representative of that location saying a sincere apology for the inconvenience, and the whole thing is over. Not so. Some smart ass answers the phone and just sets it down on the counter - going on with business-as-usual and joking with co-workers about jerking-around an unhappy customer on the phone. Now, I'm pissed, and 2 1/2 miles suddenly isn't too far. I drive back over, get the night manager in a death-stare that screams "don't even think about asking to see my receipt to verify my claim," and proceed to tell her exactly what she's going to do to make this little visit straight. She makes all the food I was missing "fresh" and offers me the obligatory free drink - which I flatly refuse. I want her to see plainly that this horrible customer service is a real pisser, and somehow calls to the corporate 800 number always fall on def ears. Better to take this message directly to the source. To sum-up, the vegetarian got her proper dinner, and we ate a couple bags of fries. I'm not going to kid myself into thinking I'll never be back to this location. It's just too convenient at times. But I can say with 100% accuracy that they'll see me a lot less, and I'll be sure to spread the word about their utter lack of customer service whenever the opportunity presents itself. read more

This location has good customer service and are very nice. I always go through the drive thru late night and my food is always warm and fresh of the stove. I usually get the Famous star meal with crisp cut fries and it's doesn't fail. Hey they are 24 hours and do a good job of satisfying customers. read more

This place has gone to crap. I used to run down here from work when I would really get a lot of work done. I'd reward myself with a cheeseburger (welcome to being in my 30's). Here's the problem, getting them to give me a cheeseburger. I went in there on my brief 30 minute lunch, stood in an empty line area for 10 minutes and watched employees talk and enjoy themselves. It was until I was walking out the door a woman noticed I was there and began to ask if I wanted anything. I had burned up too much of my lunch to stay. The place came under new management, and since then I will drive over 3x the distance to get my lunch rather than attempt to get lunch here again. Unless you're related to the new management, go somewhere else. read more

Word of Advice: When going thru the Drive-Thru, ALWAYS check your bag before you leave. ALWAYS! It never fails... EVERY single time I go thru the drive-thru at this location, they seem to forget something or mess up the order somehow. Other than that, the burgers are great - especially the Western Bacon Cheeseburger. I really like how they have the Green Burrito joint attached. Honestly, it tastes like real authentic Mexican food. Just packaged in Styrofoam. I like the chicken taquitos - I usually special order them as a rice plate (comes with the taquitos, rice, beans, and chips.) Another plus is that they are open 24 hours! read more