There is a young man working in here, looks like he could still be in his teens, that is so…read moreknowledgeable. It was impressive for someone so young to be so knowledgeable about even older bikes without sounding snotty about it. And they have a store dog named Beamer. Of course they do.

I reached out to the dealer to schedule an appointment for annual service, a pre-sale inspection,…read moreand to address an issue with the cruise control switch on my 2015 S1000R. Dale Kramer from the dealer eventually told me that the next available appointment is July 21st, at which point I said let's schedule but I may have to cancel if my motorcycle sells. The dealer then refused to schedule with me because I indicated I may have to cancel if the bike sells. Apparently they only schedule "confirmed" service appointments. Since 2006, I've owned over 20 different BMW's including currently owning a m750LI, M8 Competition, X5 45e, and my S1000R. My intent was to sell the S1000R before summer and order a M1000XR. I can tell you now, I have ZERO intent in purchasing another Beemer if this is the level of service to be expected. I've never experienced this level of terrible service from ANY car or motorcycle brand and will not support any brand that believes this is an acceptable level of service. I've attached the messages regarding my service inquiry. I don't believe my request was unreasonable.

Let this serve as a major red flag to anyone considering entrusting their vehicle to ClevelandMoto…read more Based on his rhetoric and professed expertise on all things Piaggio and Moto Guzzi as relayed to me during our initial conversation, I anticipated a knowledgeable and thorough evaluation and repair of my new, under warranty Piaggio Beverly 400 from Phil Waters. At 350 miles my oil warning light came on. I did NOT purchase the scooter from ClevelandMoto but, as the closest authorized Piaggio service facility, I took it there for repair where I was assured by Waters that he'd resolve the issue. Over the next month, after multiple phone calls and an additional personal visit to his dealership at 2 weeks after drop-off, I was told that his request for parts from Piaggio was denied and that I should contact Piaggio personally to motivate their regional service managers as he could not execute the repair - allegedly a full wiring harness replacement - without their involvement. I contacted Piaggio Corporate and they responded and intervened almost immediately. They communicated with me and ClevelandMoto in a timely and professional manner via both phone and email. However, at day 28 with my scooter still in his shop, I was notified by Waters/ClevelandMoto that the repair had not and would not be executed due to man-hours required for the repair and parts availability. At that point, after 30 days of down time and with no repair, I was advised by Piaggio Corporate that dedicated national technical support along with guaranteed parts acquisition were made available to ClevelandMoto, and, as their dealer showed a continued reluctance to initiate a repair, I was directed by Piaggio to have the scooter transported at their expense to a different Piaggio dealer. On the day of pick-up I requested a work order and was told one wasn't available. I was also advised by Waters to pursue a Lemon Law action against Piaggio. The scooter was transported to Pony Powersports, Columbus, Ohio, and an electrical fault with the oil sensor was located and repaired. Total warranty time charged to Piaggio - 2 hours. Kudos to both Piaggio and Pony Powersports. They did in 2 hours what ClevelandMoto and Phil Waters couldn't or wouldn't do in 30 days.

I absolutely love Cleveland Moto! Phil is absolutely wonderful and incredibly knowledgeable and…read morehelpful in finding the right scooter. We ended up purchasing a Vespa and I am so happy we did. The purchasing process was easy and straightforward, and since the scooter I wanted was in the store it only took a couple days to get everything done and take her home! I would recommend anyone looking for a scooter to come here, and the people here are awesome and make the experience really fun.

Was charged $80 extra for a full service on my atv because cashier wrote up seperate work order…read morewhen I asked him to put a note in there to check shifter linkage and clutch. These are part of the full service . Service manager said i was charged extra $80 because that's the way it was wrote up! Well, they found no issues while doing the first work order or while doing the full service with clutch or shifter linkage. The NEW NORM!

Not a good place to go for any type of service. I took my 2023 Spyder in for an oil change and…read morebattery check. Prices were very high, but the staff did the job. When I got my bike home, I noticed that my $450 Shad SH58X top case was uneven. The top case was in the expanded position when it went in and only the left side was in the expanded position. The right side is broke, and it looks like Johnny K's set something heavy on my top case. I called Johnny K's and was told to send pictures. I sent videos and have not heard from them. I guess I have to spend another $450 and then take Johnny K's to small claims court to get my money. I thought at least they would call but they are too busy to provide any customer service let alone good customer service. I ride with a club of 56 riders. I will be sure to share my thoughts with them.

Picked up my first Harley yesterday. A 2007 Street Glide. The entire experience from start to…read morefinish was fantastic. Mike Merriman was my sales associate and he went above and beyond to get me into the right bike. Dealership is huge with a great selection of new and used bikes. Parts and accessories available is overwhelming. When you buy a bike here, you ring this bell and they play your song of choice over the dealership speakers while some of the guys fire up random bikes and beep the horns and rev the engines. Definitely a unique buying experience you won't soon forget!

The staff here at Rock-n-Roll City are amazing. Such great family oriented people that really care…read moreabout you and your overall experience. I bought my first Harley from them recently and I would totally recommend anyone to them. The manager CJ and my salesman Chris were great. They made me feel right at home and welcome from the start, making my shopping experience one of the best I've had at a dealership.

Expect first class service when you come to J&J Motors!…read more It was well worth the trip out to Massillon from Cleveland. I was completely blown away by the vast selection of motorcycle offerings they had in their stock! Anything you would want and several of each to chose from. Their stock was also very smartly acquired.. every bike clean and with low miles. Very top end merchandise.. exactly what motorcyclist seek high and low to find. I can see myself being a longtime repeat customer for years and years to come. I was ushered around the property by a salesman named Rich.. who really gave me his full attention and was so helpful and honest.. I felt like he took care of me as he would a daughter. He REALLY knows his bikes and wants everyone to be on the exact perfect bike for them, and to get the best deal imaginable. He is by far one of the only people I want to ever buy a motorcycle with again.. stellar service experience! The financing staff and managerial staff at J&J is no less top notch. Brandon created a sales experience from start to finish that was efficient, friendly, convenient, and I was very comfortable through-out the process. J&J Motors is a best kept secret in the Ohio bike sales community and I will continue to return to these guys. Beautiful bikes and unbeatable deals... could not ask for better. A+++++++

Good price on bike, but salesman and store policies not so good. In May 2026 I drove in from out of…read morestate to test ride a bike. A few days before I called ahead to set up the ride. The salesman said the $500 deposit required to do a test ride WAS refundable. But when I got there the paperwork said it was not refundable. The salesman's attitude was "you sat on the bike and liked it so why would you not buy it?" My response was and is: you don't really know how a bike fits you and how it performs until you ride it. Furthermore, the test ride is limited to 1.3 miles on a local road with a 45mph limit. I did end up buying the bike and had it shipped to me. When the bike arrived, the battery was dead. I had to charge it to get it started. About a week later I texted, and called and spoke to the salesman to ask if he could tell me if the oil had been changed before I bought the bike. He never got back to me with the answer.

In the 20 + yrs I've been doing business with them , they have always been…read morewilling to work with me . From a 1981 Honda CB900c , to a 2001 Yamaha 1100 custom they have helped me keep these bikes on the road and safe to drive. A shop I've always felt comfortable with .

Always communicates throughout the process, honest, fair, takes pride in their work. Genuine, looks…read moreout for customers and makes great suggestions. 10/10. Will continue to utilize the shop for current and future bikes.

Their prices are great and selection is fantastic for quality used bikes. They took their time…read moreexplaining all the needed information to ride home safely.

Honest, fair and great selection of used bikes and accessories! You can't go wrong by checking it…read moreout! The owner Steve is a great guy that will be in business a long time!

Terrible for service. They have me an estimate of 600 then charged me 1500. And wrote on the bill…read morethat I should have paid much more for additional repairs. Worst place i have ever done business with.

I have a successful shop in Monterey CA and these guys @ Point View have done nothing but help me…read moreout to the fullest. I have problems finding anybody to do quality, special machining or welding. I will never use anybody else in the future. Great job guys, I appreciate everything you do to help my shop stay successful...Cheers!