these people are top shelf and know there stuff. Ashley was such an angel to get me in late in the…read moreday as a walk up. I was travelling across country and my fxr started leaking ok. they took care of me. there's still some hope in the world

Grate customer service overall a fantastic product and price. They help you find what you needread more

I was desperate to fix my bike and the owner was locking the door to leave and he saw me and didn't…read morehesitate to open back up and help me. He was so kind and great pricing (compared to other places I called). I'm for sure telling everyone to support this shop, we need more like him. Thank YOU .......

They were really helpful and went out of their way to show me the issues. Great place.. Highly…read morerecommend

Every time I go in there I'm amazed at how happy the employees are to help me…read more Every one that I've spoken with knows their stuff. One guy spent 25 minutes on my bike and didn't charge me (I tipped)! This place still feels like a home town bike shop. They will get all my business for sure. Stop in, the place has a fun vibe with the bike mechanics right out in view.

Paid money to place new tube and tire but the tube is still deflated. Nice people. Cleanread more

This is the the greatest facility in the history of cycling. The workers are all professional…read morebikers that are enthusiastic, friendly, and helpful. This exceptional world class facility is very affordable too. There are a couple rooms for BMX but the majority of this place has MTB and pump tracks. There is even a foam pit for stunts. The yellow trail is for novices but still fun for everyone! The green trail I could handle but was challenging. Everything else was for experts and some professionals. You can store your bike in a locker, bring your own, or rent. The bike rental was amazing and they let you swap between mountain bike, mini pump bike, and BMX bike. The only small improvement could be helmet rental which you can pick from a basket of sweaty helmets. There is ample parking outside the warehouse or you could catch an Uber taxi there. It's a very isolated industrial location.

Went here in the middle of the day so it wasn't super packed but this is a gem in Cleveland for…read moremountain bikers in the winter. Been off bike for a few months so my cardio is non existent but it was a great time with so many lines to choose from that even 3 hours I still haven't explored the whole place. Staff was excellent and super approachable. Willing to switch rental bikes if you wanted to try your hand at a dirt jumper or a XC rig. Can't recommend this place enough!

So glad I purchased my first bicycle in over 12 years from Spin!…read more It's been a while since I've owned a bike, and I had a lot of questions. Of all the places I shopped, I felt the most confident in the folks at Spin. Everyone was super friendly, greeted me timely, and guided me through the various options available. They were not pushy at all. Their location is convenient as it allows you to test drive some bikes on the side streets but also Madison Ave bike lanes just outside the front doors. I purchased a Cannondale Quick 5, but they also had some other hybrid options from both Cannondale and Specialized. Best value for the money, and even got 10% off any accessories for 30 days. After such a great experience, I'll certainly be back!

Spin Bike Shop is the best bike shop that I have ever used since I had my first bicycle in 1956…read more Special shoutout to mechanic J. Willis and owner Ray. They really care about their customers and the whole cycling community. The only bike shop that compares, is Spin Bike Shop in Medina.

Purchased a new '26 Street Glide that was in inventory at R&R, but I completed the sale & financing…read moreat their sister store Hall of Fame HD. During my couple hours at sister store, R&R had plenty of time to ready the bike for pickup. Drove almost an hour to get there and when I did, the bike wasn't inspected or detailed or QC'ed. Finally after all that was completed, I had to look over the bike myself and found some fairly minor cosmetic issues and through some back and forth, a couple guys took a pic or two of damages, but not all. Said they were putting in a warranty claim for the damages. Btw, selling dealership told me to not take delivery without inspecting for damages. R&R HD said they would be in touch to get the damages corrected. Almost two months later, no contact. I believe they were just trying to get me out of there. Finally took delivery and someone rode it out of shop and was going over some new features and the drawer pops out and hits the tank. Luckily no damage and bike had to go back to service again. They adjusted it, and I was finally on my way after a couple hours. But still no contact about warranty claim, no follow up by either dealership on the purchase itself either. Paid over MSRP (not including taxes on top of that). You'd think between the two dealerships (same owner), that I'd be a pretty valuable customer to make a return customer. Guess not.

Picked up my first Harley yesterday. A 2007 Street Glide. The entire experience from start to…read morefinish was fantastic. Mike Merriman was my sales associate and he went above and beyond to get me into the right bike. Dealership is huge with a great selection of new and used bikes. Parts and accessories available is overwhelming. When you buy a bike here, you ring this bell and they play your song of choice over the dealership speakers while some of the guys fire up random bikes and beep the horns and rev the engines. Definitely a unique buying experience you won't soon forget!