Made a 1:40 appointment here for persistent runner's knee. The nurse called me in right at 1:40…read more The x-rays of my knees were done by 2:00. At one point, one nurse came in and asked me to move from the examining table to the chair to be more comfortable while waiting. Supposedly this was at the request of Dr. Mendes. Cool. At another point, a second nurse came in and told me the doctor was running a little behind with other patients and asked if I had anywhere to be. Not sure it would have mattered if I did, but it was still nice of her to ask. Dr. Mendes spent about 5-10 minutes with me and ultimately prescribed me an MRI, which is the outcome I was expecting. Because of the subtlety of my injury, he explained he wasn't really able to diagnose me in the absence of those results. Overall, the staff was courteous, professional, and prompt. My only complaint is that Dr. Mendes acknowledged that his associate, Dr. Chase, was who I should have seen in the first place. Chase specializes in sports and I did specify with the secretary when I made my appointment that I was coming in for a sports-related injury. No Mendes's fault, but still kind of annoying.

Dr. Mendes is a thorough, insightful physician who takes careful notes and has a phenomenal memory…read more I highly recommend his practice.

Dr Rhim is one of the best in the group. Dedicated, Professional and caring, along with a GREAT…read moresurgeon. He should be rated 100!!! His office or admin Lisa is by far the most helpful person you could ask for.

I came here so excited since I was reccomended by my personal trainer and I have been having knee…read morepains while working out. I came early for my appointment and was told that a referral hasn't been recieved by the male front desk person. He was very kind at first. My doctor's office sent over a a referral and they informed me it needed to be electronic (this should of been explained prior to my appointment) After going back and forth with my doctor and the front desk person, I was then ignored by the front desk. The kindness faded, and while speaking to the male front desk person, I did not receive eye contact, I waved my hand to get his attention and was still ignored. I came to this office with high hopes of help and left with tears because of feeling embarrassed. I am dissapionted and will report back to my personal trainer with my experience. Truly dissapionted on how I was treated, especially that I am a kind person. Noone should ever leave your office feeling this way. I understand you could not service me because of your rules, but being ignored because I was no longer a financial asset to the company is wrong. I am still a human being.

The Last time I went for a Consultation , he was very sarcástic with me; and I never see…read more him again. While I was explaining him about my Back Pain, he looked at me with very sarcástic smile and asked me " how old are you "/? it was enought for me to understand Wath kind the doctor he was, who makes fun of adults. Because one is of Advanced age , does not have the right to take Care of oneself.? sometimes doctors dont reaized that in front of them they have a profesional patients, who can analyze what kind of doctor they have in front of them. "NO RECOMENDATION"

I was a Physical Therapy patient here for 4+ months recently. I came to them after over 1 year…read morereceiving therapy at another local PT office where I saw little improvement & they ultimately told me there was nothing more they could do. I met for a consultation with Beverly & immediately noticed her professionalism, kindness & real interest in my case. She listened to my full history, asked questions & even consulted with some of her colleagues before creating a treatment plan for my specific issues. I worked with her twice weekly for 4+ months & the improvements are amazing. She encouraged me to work through the plan, modified & increased exercises as I improved & always provided encouragement. Over the 4+ months I watched her work with many other patients with varying degrees of challenges & she was always the consummate professional & she made it a really positive experience. The billing managers & front desk manager were also kind & efficient even at 8am! The office is brand new & has both stairs & an elevator if you need it. They have all types of equipment & machines for every need. I would highly recommend Augustin Physical Therapy & especially Beverly for all of your PT needs.

This place is excellent if you need any kind of rehab. The place is pleasant and clean. The staff…read moreis very courteous. Pat, Franco and Travis are very professional. I highly recommend!!

Trainers are fine - but, this business has some of the absolute worst customer service I have ever…read moreexperienced. It's AI and offshore based and it's bad enough and frustrating enough that I don't recommend getting your PT done here.

I went to Adapt due to left foot pain associated with nerve issues originating from an L4-L5…read moreherniation. I had my reservations on the recovery. I did try PT at several other locations prior to contacting Adapt. When I first went to Adapt, I did not think I would be able to do things I used to do such as weightlifting, running, or squatting. I signed up for 40 sessions. I stuck with their treatment and guidance, giving 100% effort and commitment. After 35 sessions, I realized I was generally feeling better. For my last five sessions David got me to a level I only dreamed was possible! David gave full effort every time I went for treatment. He is caring and he is very skilled at determining the best course of treatment. I am now feeling about 99% like my old self. Often I feel 100%. I am ecstatic with the results! I can now lift weights, run, and do squats with no pain or issues! I am super active and have so much more confidence in my conditioning and abilities. I thank Adapt for their amazing treatment and making my positive outcome a reality! Also, Caroline, the front office manager, is genuinely concerned about patents' outcomes. She was the first person I spoke to when I contacted Adapt. She has been so caring and sympathetic with me throughout the whole process. It is easy to think things will not work out when you work hard and results do not come as quickly as you expect. Both David and Caroline gave me the confidence I needed to stick to the plan. Finally, realize relief from chronic pain is a lifetime commitment. It requires staying active, training religiously, eating healthy, getting quality sleep, and managing mental health. Going forward, I plan on continuing with periodic sessions with Adapt approximately once per month, indefinitely. I want to ensure I stay on the right path of living pain free!

I went to Next Level Physio (formerly Adapt Physical Therapy) within the last year for assistance…read morewith a chronic back injury I have had since 2015. Prior to attending this clinic I would go through periods where my back would feel decent & periods were I would have to miss more than 1 week of work at a time, went to the hospital, etc. I always had success with my symptoms at other physical therapy places but I never seemed to get to the root of the problem & find a long term solution until I met Dr. Nicholas Dass. Over the last year not only has my back pain pretty much diminished to almost nothing but I also can actually touch my toes when flexing forward. This is something I have NEVER been able to accomplish in my life as I am not a flexible person. There was no stretching involved. It was all his unique approach and skill set combined with my willingness to put the required work effort in. Dr. Nick has given me my life back. I could not workout for the last 2 years and had put weight on. I now belong to a gym, am working out, & working on losing that weight I had gained. I can also play darts again (a hobby of mine that I love). More importantly, he has given me my independence back where I do not feel that this chronic issue owns me any longer. I now manage it with the tools and knowledge that he has given me. Thank you Dr. Nick for putting in the time, attention, and caring so much! You are making such a difference in your patient's lives!

Dr Mendes is great. Perfect treatment all the time, on the money and is not looking for your…read moremoney. He's an excellent diagnostician. However, his staff is god awful. He really needs to find better staff and weed out the bad ones. No return phone calls when you leave a message, after three calls I find out the person I'm trying to reach is on vacation and doesn't even leave a voicemail message notifying people that, the staff will transfer you to the person on vacation and not bother to notify you that the persons on vacation, no coverage offered. Getting medical records from them is a nightmare. The staff is rude and uncooperative. They clearly need not to work in the medical field. It really is a shame such a lovely doctors such horrible staff.

My family and I have been going to both Drs.Chase and Mendes for years. Referred many friends to…read moretheir practice as well. However, we've noticed many bills coming back that were not covered under insurance and decided to take out two insurance policies but they don't take our primary. Dr. Chase refused to see my spouse because we had the audacity to find a surgeon who would be covered under our primary policy and flat out refused to treat him for an urgent situation. No offer of the 30 day continuum of care and his staff were so rude, they told us we would be refused treatment for not being loyal. Oh, sorry, I thought this was a business transaction, just like you refused to take my primary insurance, loyalty has nothing to do with it. I cant afford to be socked with fees after the fact. I want to know what will be covered before we sign. Hey, you don't want our business, there are plenty of others out there that will.The support staff are lazy, nasty and grossly misinformed about how insurance works. Dont waste your time.

Before I ever started working at Ivy Rehab, I was actually a patient here and I can honestly say…read morethe care I received made such a difference in my life. The team helped me recover, manage my pain, and get back to feeling like myself again. I still come for PT and continue to feel better every day. Nima has patience and is a great PT. I'm not recommending Ivy Rehab just because I work here. I'm recommending it because I truly believe in the care, compassion, and results this team provides. If you're dealing with pain or just want to move and feel better, this is the place to go.

Nicole Ellis is the first PT to address my recovery issues in an intelligent and thoughtful manner…read more She served as an encouraging coach who listened and modified my therapy accordingly. Nicole Ellis is the manager of the site. Her entire team is courteous and intelligent. I appreciate the high level of care that I receive from Nicole Ellis.

Very attentive and spent at least as much time providing us with specific information about the…read morecondition and treatment options as he did on the physical exam. He took my boyfriend's humanity and health seriously; it felt as if the care he provided was the same as what he would provide his own family member.

I was referred to the office of Dr. James Lee to get an arthroscopy done on my knee due to what was…read morethought to be a torn meniscus. From the first visit there, Dr. Lee, Sr. and Dr. Winslow made me comfortable and explained everything in detail so that I could understand. This was important to me because I'd never had surgery before. On the day of surgery, Dr. Lee made sure that I was comfortable by making jokes and keeping the air light. Surgery went extremely well and he told me they found that the meniscus was intact but out of place. Post-op, Dr. Lee and his staff have been so helpful. I also want to highlight their nurse, Dawn. I called Dawn a million times a week between getting paperwork done for work, reiteration if doctor's orders, or anything in between. Every time, Dawn has been so helpful and patient, even when she's had to repeat herself. If you're looking for an orthopedic surgeon, you've found the right one.