So much for a painless experience, this store was extremely disorganized. I waited for four hours for my cash purchase to be completed. Representatives disappeared for very long stretches several times. The woman who was supposed to assist with closing documents was particularly rude, slow, and disinterested in her work. The process of signing the closing documents should have taken 10 minutes instead took one hour, due to her inability to produce the correct documents, printer problems, computer issues, etc. read more

I've had a very mixed bag with this CarMax. my mother bought a car from here a couple years back, initially she bought a Jeep Compass however on the way back from the dealership the car began overheating we never made it home with that car. we needed a car to go home and were offered a Mazda CX-5 as a test drive. we adore the car now and it's name is Sapphire, Saph for short. when it came time for me to buy my first car, Carmax seemed like the most reliable option we ordered a car from Texas and when we went to look at it, it was great. I came home with my precious bean, a Ford Fiesta named Phoe, later I would discover there might have been some deception in the listing for the car. panel gaps around the bumper and hood and broken headlight mount suggest Phoe was in a wreck which was not stated. when Phoe started acting up I went over to use my warranty to get a checkup but I was as basically turned away and told to go bother someone else read more

Paid $99 to have a car transferred from TX to NM (about 5hrs away). The confirmation said the car would be ready within 10 days. It took 14. They said they sent a text the car was ready and when I didn't make an appointment to drive it in 2 business days they 'released' the car for sale. No phone call, no email, and absolutely no refund. Terrible company policy and they lost a customer forever. read more

Set up an appointment to just come in and sign a few papers. It will take less than 15 minutes. I have been here over 90 minutes without being helped. The phone rep answered questions and responded quickly to my text. Now that their is a problem with the appointment they no longer respond to my texts. Mangaer at store is maybe 20? Just keeps nodding and saying he understands. I finally had someone at the business office start to take a message for the general manager. As I gave them my contact info...they hung up on me. On phone no obscenities...no yelling... no reason to hang up on me. Do not go there. No follow through on what they assured they would provide read more

Horrible negotiation. Tried to offer me 38% of the initial online appraisal. Wasn't even serious. Try a dealership instead if you want to do a trade in or sell a car. read more

Find somewhere else to go. Sold my truck here and there was a hold on the check. The bank said it because of CarMax's business reputation. The check was from the same bank that I bank at. CarMax said they always put a 48 hour hold on their checks? But they take the possession of your car right away! So I have no truck and so far no money! What kind of business practice is that? Unscrupulous and unfair! They NEVER mentioned a hold of any kind when discussing the deal. I am VERY glad I did not buy anything from them, I can just imagine the nightmare that would be if something goes wrong. read more

Continuing from my previous review (7/22/2022), I have called the Business Office at CarMax (Albuquerque) a total of 17 times. No answer! I let it ring at least 20 rings, no answer. I tried to reach a manager. No luck. I contacted the corporate office and they reached out to the business office. The business office was supposed to call me back. They never did. I called AGAIN. Finally today, I talked to a breathing human who told me that they JUST sent my registration, etc. to MVD 2 days ago. That is SEVEN weeks since I purchased the car! She says that it will take approximately 2 more weeks to receive my registration and license plate. She didn't know if they (MVD) would be sending the title to my car. She obviously didn't know the process! I'm beyond frustrated with the Business Office!!! read more

51 minutes on hold to make an appointment to see a vehicle...(still on hold as I type this). While on hold we drove in and we're told we had to wait to make an appointment. I get COVID impacting businesses but no one had a sense of urgency in anything they were doing inside. I purchased a vehicle from CarMax prior and didn't have a terrible experience. This experience will keep me from wanting to go back anytime soon. read more

CarMax - Used Car Dealers Near Me - Albuquerque, New Mexico

My husband and I went to CarMax today to look at a BMW X3. We've come along way these days in the technology arena, I found a car that I liked from the app and went to go see it today. Inside of Carmax was hectic and in chaos. We just bypassed and looked for the car and easily found it. What I really liked about Carmax is that you don't have to haggle for a price, the prices are already low. This takes the headache out of purchasing a car. The other thing I like about Carmax is that you can find the car that you want and have it transferred for a small fee. I am all for that. I will revise this post once we purchase a car and let you know about the details of the purchase. For now, I give Carmax five stars for the use of the app and for not having to haggle a purchase. read more

2-3 hour wait to visit a sales person at the location in Albuquerque....not for me so we left and bought a car at the Toyota dealership a block away...happy for them that they are that busy....waiting that long for major purchase is not for me. read more

The three stars is for the friendliness of the staff. hate to leave bad reviews. This is more of a warning to other prospective buyers. They are really busy. I had an appointment at 12 to test drive a vehicle. The staff was very friendly & let me know there wasn't anyone available at that moment but to go ahead & wait outside & look at the cars. We waited an hour. I had to leave for another appointment. They called around 2pm letting me know it was my turn to be helped & they would give me five minutes before moving onto the next customer. I'm sorry but 2 hours past your appointment time is way too long. It's a shame because the whole CarMax system seemed like an easier way to buy a vehicle. read more

I would not buy a car from this company. There systems are so broken and even the simplest of things do not happen. Several times I have made a reservation for a test drive, input all the documents only to arrive at the store and have to do it all over again. The second time I arrived and the car was not ready, in fact the battery was dead and they could not get it started. Get your act together carmax read more

The worst experience now, was good a few years ago. We have bought 2 cars from CarMax in the past, but after a complete bait and switch experience coupled with weird requirements, we are no longer loyal buyers. Moreover, the men's bathroom was broken and considering they try to keep you there for hours, that's insane! They had no one there to fix it, no other bathrooms, and no cares to give. I recommend you go elsewhere as you will never get the car you want for the price you want with fair or poor credit. Excellent credit, perhaps, but then a dealer is better. read more

Well this is my first experience selling a car at CarMax. Let's just say this started out as a three-day affair. On a Sunday it was hectic and busy on the floor but I was greeted immediately. They set me up with one of the sales consultants I believe his name was JT. I'm sad to say JT didn't have the best customer service skills he didn't even say hello and greet me immediately sitting down asking and began asking me questions. I actually think he was disappointed that I wasn't trading in to buy a car from them but when I said I only wanted an appraisal his demeanor changed. At the end of my appointments, I had a positive return on equity on my car, so I was happy to say that I was going to get more money than a trade-in at the dealership. good news is that the appraisal was good for 7 days which would have meant it was good until Sunday. Oops JT forgot to tell me that I cannot go back and sell my car on a Sunday because the bank would be closed. so I go in on Sunday and they give me the bad news that I would have to come back on Monday. So now I have to take time off of work to come in do you have a new appraisal because the appraisal that they gave me expired on Sunday. Well it's ended up being another three-hour process. the appraisal wasn't that bad again it probably took about 30 minutes but it sucks that I already had the appraisal on had to redo it. the finance team was great and very helpful and understanding the entire process and that piece took about an hour. I have to say I'm happy with the overall service however JT could use some customer service skills. I would definitely recommend using CarMax. read more

CarMax - Sales person J.T - Used Car Dealers Near Me - Albuquerque, New Mexico

Two stars is because our sales rep Nick was awesome, efficient and nice. The rest of the experience was awful.I made an appointment for a test drive. I was there for an hour. I left and made another appointment for the next day and had great service. Purchased the car. Check engine light came on after one week. Not a problem right? there is a 90 day warranty. Try to call the service department. No one answers and the mailbox is full. Tried to chat, but they can't schedule service. They suggested I call the business office. No answer there either. I wish I had looked at reviews first. My last car and my daughters car was from there. They are not the same company. read more

You have to be an asshole for them to give you the bare minimum service. Seriously if you are not assertive with them, they will literally let you sit there for hours. Nobody knows what's going on, they all say differing things when you ask wtf is happening. Don't bother setting up an appointment because you're going to wait regardless. They can't mail you your license plate because the machine is "broken" whatever that means, so if you want it, you have to go pick it up. They damaged the vehicle I purchased in transport and now I've been waiting over three weeks to get half baked responses from their service department. They say they'll call you, but really that means you should call them, or you won't hear a word. I called to ask about the status of my appointment with MAACO and to my surprise the appointment was already scheduled! The next day! Yay! They didn't call to let me know they had set an appointment, let alone ask me if it worked with my schedule. It totally conflicted with my work schedule that I have to remind them of every single time (take some notes, Kim, it may help your work flow). So I have to run across town in hopes I can make it 10 miles in 30 minutes to get there before they close, in rush hour traffic, with a half days notice. For the second time. They then put the rental confirmation in while I was on the phone with them, resulting in enterprise not having any vehicles available in time for my appointment. Awful communication throughout the entire store, especially the service department. Makes me very glad I didn't have warranty coverage through them so I don't have to deal with them ever again once this over. The only silver lining has been the lady who sold me the car, Deb. She's checked in on me and has been understanding and as helpful as she can be. read more

My daughter just bought a used car from CarMax and the process took 6 hours. SERIOUSLY. That is inexcusable. She had all her paperwork, was prepared and showed up at 3:30pm. They were 30 min late for the appointment and it took until 10pm to complete the transaction with NO communication during the process. WOULD YOU SEND A young woman out in the dark to drive her new car home. INEXCUSABLE. Also a young person buying their first car. You RUINED the experience. And you won't have a repeat customer I am fairly certain. We tried to talk to Noel, supposedly a manager, after several hours and NO effect. Our daughter was the LAST person in there. We tried calling Phoenix customer service and NO assistance so this post. NM deserves better than this. read more

Had a great experience with my recent purchase, highly recommend. I was very impressed with my customer service and love my car

If you ever need a great used car come on over to Carmax and get a deal that can't be beat.

Extremely poor customer service!!! I searched Car Max website and found a vehicle I wanted. Talked on the phone with a sales guy, gave him all my information. He thanked me for purchasing a vehicle from Car Max. Next step was they would send me an email within a couple of hours so I could pay the shipping cost to have the car shipped to Albuquerque. Received the email, paid the shipping within ten minutes after I paid I got a call from the sales guy saying "sorry we sold your vehicle to someone else" I asked how this happened, he said "it just happened." Never really apologized. He said he would be happy to find me a different vehicle. I told him forget it. After I hung up I called the customer service number and spoke to a representative told him what had happened and how disappointed I was with this whole situation, he then informed me that he would have upper management contact me to try and make this right. I waited all day today, management never contacted me. Finally at 4:00pm I contacted customer service again, I got another sales person explained why I was calling they apologized for any inconvenience but said there was nothing they could do. I asked to speak to a manager she said one was not available they were all busy. She would see if one could return my call. I waited over an hour the sales lady called me back and said management was busy but they said there was nothing that they could do and if I would like to purchase another vehicle I could. Other then that there is nothing else that can be done. Really disappointed that management couldn't even take the time to speak to me and try to make this right. I will never even consider purchasing a car from Carmax! read more

THIS REVIEW IS ABOUT A SALE OF A CAR TO CARMAX. I DID NOT PURCHASE A CAR OR SELL A CAR FOR TRADE-IN. We had to go to NM to deal with the close of an estate, including a car to sell in a very short period of time. I had dealt with Carmax once before in Texas for the sale of a car, so while I know their process this was a different, more time-sensitive situation. We pulled in having given the car a wash and a vacuum, and were quickly greeted by Brian to get the process started. The car had low miles, no accidents and was in very good condition - not mint, but very good. The "Appraisers" went to work quickly, and then revisited the car after their initial inspection, paying close attention to the roof. After 30 minutes, the appraisal came back at a number we were comfortable with. It was below what we could have yielded from the classifieds, craigslist or ebay, probably by 10-15%, but again, we didn't have time for that. One "bad" checkmark the car received was related to 'dents in the roof', which I looked at on my way out, having already accepted their offer and had check in hand. I didn't see any dings, dents or marks on the roof. In hindsight I should have gone out and looked at the roof as soon as we received the Appraisal report to perhaps have the appraiser point out where they found these dents to be and debate their significance, but I'll chalk that up to a good lesson for future reference. All in all we were in and out in less than 90 minutes, and the price was fair. The staff was polite, professional and perfect for the situation we were in. read more

Tried to purchase a car from this place but they lost my business. I ordered a car to be transferred from Santa Fe. After three weeks it was "ready". Set up an appointment at 1:30 to see the vehicle after I spoke with an associate and asked them specifically if it was ready. Showed up at 1:25 and was told to sit in the waiting area or I could look at the car outside. Car wasn't outside. Waited for 48 minutes with no response from them. Went to see what was going on and was asked to follow associate to a desk. Found out the car wasn't available to see or drive. Carmax didn't respect my time or simply do what they said they were going to do. Left and will not do business with them again as they are incompetent and didn't value my time. Happily purchased a vehicle the following weekend from a private party. Same year and model as Carmax vehicle for half the price. Bye bye Carmax! Lol read more

I made an appointment at 5:15pm, told me that they wipe the system every hour so they can't see my appointment, alright fine. Now we get a quote and we want to test drive a Cadillac, told us 45 minutes. The people behind us made the same appointment, we come back after about 30 to ask how much longer to find the couple was already serviced before we did. Very conveniently, they did not have our appointment in the system again. Hate the service, and all i wanted to do was to test drive the car. Annoyed and had my time wasted, dont come here. read more

Meh. Not really impressed. What I do like is that you can walk around on the lot and look at all the cars because they are all unlocked. I also like that the sales people don't really harass you. I wasn't super impressed with the selection of cars. What I mean by this is that they had a lot of the same. I also didn't like that the test drive loop was so short. You never really got a chance to see what the car can do and how it feels to drive it. The main reason I did not buy a car from them is that I felt all the cars stunk. I don't know what they use to clean them but the smell completely turned me off. It was one of those smells that just wouldn't get out of my nose. I also looked at a few cars that smelled very strongly of cigarette smoke. read more

Had an appoint for noon on November 1 with Mike Z. He wasn't there. They told me to have a seat "over there". I waited until 1:00 and never ever did anyone ever say another word to me. 4 characters were standing behind the desk when my wife and I got up, walked up to the desk and said "thanks anyway" and left. No one said anything. We did buy a 40K car later that afternoon. Someplace else. read more

The worst customer service I've ever experienced. The business office employees are incompetent and do not follow through with the commitments they make. Take your business somewhere else and save yourself the headache. read more

So almost a year ago July I went through Carmax to purchase a vehicle. Customer service I thought was awesome until just recently. First my passager sliding door stop locking, today my driver window broke and fell in the door frame, and the same door that i replace the lock it's sticking. So i called when the first incident happen to see if it was under warranty. They told me they anted me to pay $75 for diagnostic, and $250 on top of that. read more

I made an appointment at 330 to test drive a vehicle. I arrived early, checked in at the front desk, then waited 30 minutes without any further assistance, which I then left. Meanwhile, I observe several employees sitting at their desks just mingling and bs'ing around with each other. What's the purpose of scheduling an appointment if you won't be seen at, or around that specific time? read more

First off, no idea why people are giving negative reviews re: the value of a trade in. Educate yourselves, people! Private sales always yield more money for your automobiles! Any dealer (ANY DEALER) will offer less for the car than a private sale. Look it up on Kelley Blue Book - there's a trade in value, retail value, private sale value. This is not the fault of CarMax or any other dealer. Second, purchasing a used vehicle is always a risk. It doesn't matter where it's purchased... used vehicles have a history. If you're concerned about quality, then invest an additional $100 +\- to have an independent 3rd party/mechanic inspect the vehicle. All these complaints are not CarMax's fault. I see the complainers as people who made mistakes and refuse to take responsibility for them so they point fingers to avoid looking ill-informed. As for MY experience: it was great. I made multiple appointments to sit in and test drive cars. Every time, the sales associate was patient, didn't pressure me, and understood my needs/concerns. Being a used car lot, the sales people are not experts on EVERY make/model of car. That's a ridiculous expectation. If you're looking for that expertise, then go to a specific dealership that sells one make of car. When I narrowed down my search, I took the time to independently research the vehicles on value, recalls, reports, etc. My researched found that the cost of the car I decided upon was actually $1,000 below fair market value. This was by far the best car purchasing experience I've ever had and highly recommend CarMax to anyone in the market for a used vehicle. read more

First time dealing with this company. I've been treated with an extreme lack of respect. They have no absolute communications between departments and their ops manager John will lie to you to get you out of his face. They're unorganized with a really bad customer service. I'll never shop here and will tell everyone the experience I've had. Never buy a car here. They don't care and they'll make sure you know it. read more

I find it hard to believe these people actually sell cars. They are unresponsive, pass you from one person to another and misrepresent the vehicles they sell. In the end, I got a great vehicle for a fair price but it took a lot of patience to get there. Once I got it home, I proceeded to deep clean the vehicle to get the old-man smell out of it only to find that underneath the new floor mats was dried, disgusting puke! I can tell you with absolute certainty that no one at Carmax lifted a finger to clean that vehicle like they say they did. I was expecting an easy transaction and got 6 weeks of the worst customer service I have had in a long time. Never going back to Carmax again. read more

The sales staff appear fake friendly. They have this list of documents you need and when you bring stuff from their list, then they ask for more. As people who live in tribal land and do not use physical address and use PO Box, seems like they don't know and or don't wanna work with folks. Update your list of required documents to state dates or say documents must be within a specific date. Complete not impressed. read more

A mixed experience. I like my car, salesperson was very helpful. I had major issues with finance, they incorrectly calculated the total amount I owed on my trade in by $1400. I understand mistakes happen, but the finance department was extremely rude and completely unapologetic about their mistake. read more

This place probably has the worst customer service a business can have. Expect to never be able to get ahold of anyone via phone. I've had to just drive down to the store to talk to someone who then would tell me they don't know what is going on with my car that I paid $500 to ship to them. Don't worry I'll do their job for them and found my own vehicle in their back lot. When this was pointed out they said it would take a week before they could inspect it and let me test drive it. If you literally have any other option than Carmax run from this place. read more

If I could rate zero stars I would. "Test drive on your time" is a total sham. I was on hold for 55 minutes to make an appointment before I just hung up the phone. When we walked into the building to make an in person appointment the man who greeted us was extremely rude and clearly couldn't care less if I was seen or not. At this point I rather pay more for the car and go somewhere else than do business with this mediocre company. read more

Went in to talk to the young lady I spoke to over phone, got put with another "representative." The information that was provided was fine. It was very off putting when out of the corner of my eye, he was looking over my shoulder and not paying me any mind. I was talking to him about how my husband took very good care of both our cars and I heard him give a disinterested "uh huh". Soooo, thank you for the information but your lack of customer service skills will have me going to a Chevy dealership. read more

Went to check out this car my wife and I were really interested in. The staff treated us like we were nonexistent, felt like discrimination. We left without being helped and received better service at Galles. Walked out of Galles Chevrolet with our dream car. read more

I purchased a Dodge 3500 pick up from Carmax on Friday July 26. As per the salesman, the 2016 Dodge 3500 at all maintenance done was ready to be driven off the lot. After getting the truck home, I looked at the remaining life on the fuel and oil filter and realized that Carmax had not either replace the oil or the fuel filter. I called Carmax and they told me to take the truck to a Dodge dealership, which I did. Total bill from Larry H Miller Dodge was $1158. Took the invoice to Carmax and after talking to different managers and waiting three hours, I was given a check for the $1158. Buying experience with Carmax was very positive. If you buy a car from Carmax within seven days take to dealer and have them check for any maintenance issues. Have the maintenance done and take the invoice to Carmax but you have to do this before seven days are up. read more

Although my review is specifically referencing the Albuquerque CarMax store, my recent experiences have been similar in other cities, so I'm generalizing a bit here. CarMax started with a great business model (and reputation), but, alas, they have squandered it. Used to be, you could get a used car for a little more than fair market retail value, and get a trade-in offer for a little less than wholesale value. Maybe not quite as good as you could do going into protracted battle in the slime pits of the Big Dealer, with the "let me take your offer to my manager" dance, the car value/trade-in allowance shell game and the pin striping/anti-corrosion undercoating/window etching dealer add-ons -- but overall, a reasonable deal that got you in and out feeling respected with a minimum of hassle, gamesmanship and slime. But they have evolved. Now their "no haggle" prices are considerably more than a little over fair market value. And their trade-in offers are at or *below* the initial offers at the Big Dealers. I actually had my CarMax appraiser, upon giving me an offer on my existing car that was even lower than the opening offer of the Big Dealer, say to me, "We like to go by auction values -- why would we offer a Kelly Blue Book value of x when I can get it at auction for y?" Excuse me?? That's like saying, "Why should I pay you 250K for your house in town when I can get a boondocks bank repo for 65K?" Not necessarily apples to apples. (The car was a low-mileage, good-condition, no-accidents Subaru Outback turbo being sold in Rocky Mountain country. Cars like that don't generally need to go to auction. It's not like I was trying to unload a '92 Pontiac Sunfire with a bent frame and a different color door.) Maybe I'm being overly sensitive, but I found that argument to be disingenuous and very Big Dealer-like. I guess with an organization this large, it's only a matter of time before bottom lines, CEO bonuses, stockholder expectations, etc. supplant the consumer-friendly practices they started with. They have completely lost their appeal to me. I'm done with CarMax. I'll take my chances with a slime suit and battle ax. I'll still give them 2 stars for not putting a guy through the Big Dealer rigmarole, but if you want value, you'll no longer find it at CarMax. read more

I wish I'd had the presence of mind to consult Yelp and especially Golly G's review before buying from Carmax. Unfortunately, I had to find a car, apartment and get married all in a week's time and so I wasn't at my wisest when I visited this store. I must confess that the "No-Haggle Prices" and guarantees and all the other reassuring messages they plaster on their cars and on the walls and everywhere else really had me going when I made my purchase. I felt reassured, but in retrospect I should have known better. Well, you live and learn and you spread the word so that others can avoid the same mistakes. My primary concerns with this place are two-fold: 1) In the aftermath of my purchase when I went to refinance my loan with a credit union, I discovered that the CU was indicating the value of the car at $3,000 below that no haggle price Carmax had me on the hook for; 2) Within a month of me owning the car I began to have difficulties with the steering, the car began lurching and I had a tire blow out. Now with the latter, Carmax really work hard to convince you that every car has passed through a rigorous inspection. However, my thoughts were that if such an inspection had taken place, I wouldn't have so many issues arise in such a short period of time. I took the car in because it was thankfully within their short window of warranty (because after that, if you haven't bought their overpriced care system, you're up you know what creek) and essentially asked for my money back and a termination of my contract. My belief was that they had used deceitful sales practices with all their assurances on the vehicle's status and plus I was ticked about overpaying. Obviously, Carmax wasn't going to lose a sale so they refused. The only reason why I can even give a second star is because they did at least fix my car, although I noticed rather belatedly that they swiped my car jack and tire gauge from the vehicle. So wait, you know what, this place gets a one. read more