I have been looking for a truck for a couple months. I went by here on my way home after another…read moredealer tried to cheat me on my trade in. Walked in Oscar greeted me at front, took me back to desk, explaining how CarMax works. Did an excellent job breaking down process. I explained what I was looking for. He pulled up some options. Oscar had an appraiser go evaluate my truck while we evaluated the 2 I liked. Appraisal was more than one , but lower than other dealers. KEY is they don't require you to sell it to them. Truck I liked would cost me $199 to have it delivered from UT for a test drive. I paid, 10 days later after inspected/prepped, I drove it. During the 10 days Oscar & system kept me updated of shipping status. Zero haggling or problems during the appraisal, search, shipping, test drive & final sale. Final paperwork takes a while, so be prepared to wait. Business office staff broke down the paperwork, easy explanation of cost. Thereby making you feel you are not being taken. I called two days later to confirm with Brittany (in business office) if everything was a go, because I will be going to TX soon. I am worried about my temporary plates expiring. She explained everything is great, but would personally watch out for them. THAT IS GREAT CUSTOMER SERVICE, because I feel I no longer need to worry about this. Brittany is on top of it. There are many different sales persons in the building, young, older, male, female, of color, Spanish speaking, so absolutely no reason you can't find someone to feel comfortable with in your vehicle search. Now that said I highly recommend Oscar (attached his photo) You are able to ask for him personally if you wish. Funny that wife & I found him easy to work with even though we have adult grand-kids his age. Young but a hard worker & quick to get you the answers you need.

waited for months to get the license plate. I called and they kept giving us excuses (saying it…read morewas their fault and they would expedite the plate)...another month later...still waiting. Don't waste your time. We will buy all of our future company vehicles elsewhere! This was the second company vehicle we purchased from Carmax, and definitely our LAST!

Elijah and Annette are amazing! The whole team is glorious. This was my first experience buying a…read morevehicle off the internet completely unseen physically (which is a nervous experience) and they made a fantastic buying experience. Completely white glove service. I will definitely consider flying out there to buy my next vehicle!

If you're looking for a dishonest and exhausting auto sales experience, this is the dealership for…read moreyou. This company knowingly omitted material information that would have prevented most consumers from purchasing the vehicle. What was represented as a "clean" vehicle was in reality a poorly executed attempt to conceal prior collision damage. The "minor" damage on the carfax was far more than a cosmetic ding. Their 6 point inspection they are so proud of didn't mention how the grill was being kept on by zip ties alone, or how the bumper was glued on. No mention of a prior collision extensive enough to require a new radiator cage, a new hood, a new grill and a new bumper. To an average consumer like myself, the grill and bumper looked like upgrades. Over the course of five months, and throughout multiple communications, I was repeatedly assured all issues would be corrected. After the vehicle was held for weeks for so-called "repairs", it was returned with substandard, below poor quality, bodywork, and critical sensors still malfunctioning. An independent third-party inspection confirmed the repairs were rushed, unprofessional, and cosmetic, not corrective. When these deficiencies were raised, the dealership resorted to gaslighting tactics, denying visible defects, contradicting prior statements and attempting to make me question what was clearly documented and observable. Rather than taking accountability, their responses are evasive, dismissive, and calculated in an attempt to shut down further discussion. In a good-faith attempt to resolve the issue, I requested a comparable vehicle with no collision damage and/or history. I was repeatedly assured that this solution was acceptable and achievable. Once those assurances were given, communication effectively ceased, with follow-ups ignored and no meaningful effort made to honor the proposed resolution. What good is calling if phone calls are ignored and messages go unanswered. This was not a mistake or a misunderstanding, but a pattern of misleading conduct designed to push a sale through at any cost while avoiding responsibility afterward. In my experience, Hubert operates on half-truths, omission, and customer fatigue rather than transparency or integrity.

Steven "PJ" Jones helped me and my friend yesterday get a new car after ours broke down on the side…read moreof the road. He brought us lunch, filled my tank, made us laugh with his jokes, and worked hard to get us on the road quickly. We loved him so much we named my new car after him... which sounds really dramatic but that's how awesome he was haha!

Carolina Alvidrez approached us as we were in the dealer lot looking for parking. My wife wanted to…read morego to just look at vehicles on an advertised deal. We didn't want to be hassled by salespeople. We just wanted to look. Carolina offered to help us look, but we weren't wanting "help." Once we parked and allowed her to offer her services, we were so glad we did!!! Carolina was very kind, friendly, helpful, and welcoming. Adán Perez joined her and between the 2 of them my wife was able to look at what she wanted. No hassle, no fuss, we had a very pleasant experience and my wife drove away with what she wanted, not what they wanted her to have. Mike Perez helped finalize paperwork and once it was detailed We left happy and not stressed. Thank you!! Great folks. Great experience.

There is a reason I have been buying my vehicles from here for years! Quality and customer service!…read moreA+

I left my car after hours (10:30pm) and filled the Key Drop envelope. And deposited the keys in the…read moredropbox. The car didn't have a single scratch on the painting. Next morning I received a picture of my car Completely Wrecked. Someone hit my car overnight and run. The dealer refuses to take responsibility. THE DAMAGE OCCURED INSIDE THEIR PROPERTY, WHILE UNDER A SERVICE PROVIDED (AFTER HOURS DROP OFF). I BOUGHT 2 CARS IN THIS DEALER AND WILL NEVER BUY AGAIN FROM THESE PEOPLE.

He was hiding the damages to The Benz and lied that the pressure light simply needs more air…read moreinstead it had tire sensors damaged. The passenger airbag light was on yet he never mentioned it in his advert online in all the social media posts but instead posted a CARFAX report. He should've added the damages to the car but he didn't and misled buyers that everything was perfect. He complained when I asked him to fix those damages coz in TX the seller is liable for undisclosed damages. Apparently at that car had an unreported accident and he pretended he didn't know that. He didn't want to be accountable for his undisclosed damages. He needs to highlight the known damages like airbags never time so the buyer knows what needs to be fixed.

Worst Experience I HAVE EVER HAD…read more Walked in mind you already had let Ina know I was coming either on a Wednesday or Thursday. She wasn't there Thursday the day I came which she could have informed me of that if she wasn't available that day. So Renee comes out gives us her business cards in civilian clothes talking on the phone. She tells me that I am going to have to hurry and test drive it because they clothes in an hour. LMAO. So I guess she didn't want the sale even if u did want the car. During the test drive she was on the phone not really seemed pleased to do her job. Worst experience they profiled me did somewhat an ok job but I think they should change their attitudes towards people.

Did us righteous on an engine we bought from him. Had to exchange the engine. Very reputable and…read morehonest, hard-working man that will honor his work when you deal with him. Highly recommended and trustworthy.

Was 2 payments behind instead of working with me being laid off but had the payment that day…read morerefusal to help they wanted the entire purchase of the car. Was really disappointed in the help a customer.

I applied online for a pick up truck. Pennie was not very communicative. She told me I would…read morereceive a call from finance in a couple of minutes after an hour. I texted her that I had not received a call. She left me unread until I texted her again asking for the manager's phone number and name which she texted back "John!" I wish she was paid to do her job and it's entirety. It takes two seconds to send a text and the fact that she can only send one word. Let me know how lazy this dealership is. I will not be moving forward with business here. Not a good start go somewhere where they would like to sell you a car and appreciate you as a customer.

So, long story shortened, vehicle is back home with repairs completed. Passenger side DRL light…read morenow works. Due to multiple mis-diagnoses and a parts cannon it took weeks instead of hours. Not over-impressed but just glad the vehicle is roadworthy at this point with proper headlights, oil change and new tires Sure hope nothing difficult breaks on this vehicle, really don't think they could handle it. Gave 4 sketchy stars, work was completed but this experience left us cold

I brought my 2013 BMW 328i to Sandia BMW after experiencing symptoms consistent with the N20 engine…read moretiming chain defect -- a known, documented issue that is the subject of a federal class action lawsuit (Gelis v. BMW, D.N.J.) and an active BMW service bulletin (SI B11 03 17). I disclosed my concerns explicitly: the vehicle was running hotter than normal, had experienced a loss of power, and had triggered an intermittent oil pressure warning under load. The service advisor's response was to misrepresent BMW's own engineering specifications, claiming that elevated operating temperatures were "optimal" for this vehicle. This is factually incorrect and directly contradicts BMW's published guidelines. No further diagnostic action was taken, and I was dismissed without remedy. Eight weeks later, the engine suffered catastrophic failure -- grinding, complete loss of power, and a no-start condition consistent with total timing chain and oil pump system destruction. The vehicle had to be towed. The failure mode, the timeline, and the symptom progression I reported at my service visit are textbook presentations of the exact defect Sandia BMW's certified technicians are trained and obligated to identify. A dealership operating as an authorized BMW service center has both the proprietary diagnostic tools and the manufacturer's service bulletins to identify this failure in progress. The decision to send me back on the road in a vehicle exhibiting active warning signs of imminent catastrophic engine failure raises serious questions about the standard of care provided -- and the potential liability that follows from it. Following the failure, I contacted BMW of North America directly, at which point a case was opened and I was transferred to a designated advocate. That advocate was dismissive, stating that BMW was unlikely to accept responsibility, and redirected me to Sandia BMW, representing that a dealership representative would contact me. No contact was ever made. BMW of North America's own case record documents that I pursued every available channel in good faith. What I received in return was a closed door at the corporate level and silence at the dealership level -- a coordinated failure of accountability from an authorized service network that had both the knowledge and the obligation to act before this vehicle was destroyed. Prospective customers bringing vehicles with N20 or N26 engines to this facility for service should be aware of this experience and draw their own conclusions.