I have to say I found my car buying experience actually enjoyable. Looking at the cars you can get…read moregood deals here. Enjoyed working with Brian, Aaron, and Rebecca. I might lower the review as I do feel they didn't follow through with everything they said they would. I'm. Calling to see what happened. It was a miss communication. Thank you Aaron

I recently helped my 78 year old grandma other purchase a car from Aaron at Morning Star and it was…read morea great experience. She asked me to go along because she felt that a car salesman would take advantage of her because she is elderly and not very knowledgable about cars. That was as far opposite of our experience as possible. From their no hassle pricing all the way through asking questions and signing on the line Aaron was great and very thorough. We are extremely happy with the vehicle and the service we received. I give Aaron / Morning Star my highest recommendation and will purchase here again.

Their assistance with our new vehicle purchase was excellent; they are very attentive and friendly…read morepeople who answered all our questions and addressed any concerns. Thank you Eric and Sal.

I noticed that they are now charging 3% if you use your charge card to pay for services there…read more And they no longer have comment cards available, and they no longer have granola snacks in the waiting room.

I would like to recognize Saif and Sales Manager Michael at Group 1 Toyota for providing one of the…read morebest vehicle purchasing experiences I have ever had. Buying a vehicle is not always an enjoyable process, and many dealerships can make customers feel pressured. However, Saif and Michael completely changed that perception for me. From the moment I arrived, they were professional, respectful, and focused on helping rather than selling. What impressed me most was that they gave me the space and time I needed to make my decision. At no point did I feel pressured or rushed. Instead, they answered my questions, listened to my concerns, and made sure I was comfortable throughout the entire process. Saif approach ultimately brought me back to the dealership to purchase my new truck. I truly feel that I received a good deal and outstanding customer service from him. Because of this experience, I will confidently recommend Saif, and Group 1 Toyota to friends and family. In fact, my brother is already planning to stop by the dealership because of the positive experience I shared with him. Thank you, Saif and Michael, for going above and beyond my expectations and making this such a positive and enjoyable experience.

LEARN HOW TO SCHEDULE SERVICE APPOINTMENTS. No one who…read moremakes an appointment for a service that takes 1 hour should be waiting for 3 hours only to be told their car hasn't even been brought in yet. Never buying another Toyota. Ever. You don't care about your customers.

The WORST service department I've dealt with in my 43 years on this planet…read more My car kept dying (brand new, 12k miles, bought from this dealer), I SCHEDULED AN APPOINTMENT, dropped it off for what is, let's be honest, about the most basic job a service department does: a battery. When I dropped it off, they asked if I'd be waiting or if I had a ride. Thank God I had a ride, because otherwise I'd be dead. Here's how long they kept it: EIGHT DAYS. Eight days for a battery. With an appointment. And not eight days with updates, eight days of total silence. I called 15 times (no answer, not once) and texted the number on their own "text anytime for status" line over and over. Nothing. Then they finally messaged: "Battery is fine, you can pick it up, call if you have any questions." I called back three times immediately. No answer, of course. I've never in my life heard of a shop keeping a car for over a week with zero contact, for anything routine, let alone a battery. (And for the record, they never even fixed it. AND THEY STILL HAVE THE CAR!) Avoid like the plague. If you call their service department and someone actually picks up, I'll give you $100. (They won't.)

The service department at this dealership is awful. I had a message from my car regarding a drive…read moretrain issue. Took it in to have them check on the issue. My car sat there for 2 weeks and nothing was done. They didn't even run a diagnostic scan. They wouldn't return phone calls or text messages. I finally went to pick up my car and take it somewhere else. They acted like nothing happened. No apology, no effort to make it right. Nothing! I have had to pay for a rental car this whole time. What's the point of buying a car with a warranty and service contract included if you can't actually use it!

Bought a cute Chevy Spark at this lot. Love the price and the service I got. Great little car!read more

The guys there were super awesome and helped me get into a car when I didn't know if I would be…read moreable to get into one.... Go and see Car 1 Auto Sales if you want to have a great experience and they will do everything in there power to put you into a vehicle... And I rarely do reviews so you know this is for real!!!

Overpriced chinese crap. What a waste of time and money. The owner is incredibly rude as well.read more

"Excellent experience" would be a 2-word summary of my experience obtaining a vehicle at Quality…read moreMazda. Audra was amazing! I moved from another state in which car sales turn-over is high and competition is high as well, therefore good prices and good service is a standard for car dealerships at my home city to survive. When I planned to move to Albuquerque, I didn't know what to expect but quickly realized that the options aren't that diverse, and because there are only few dealerships, I wasn't treated as well I was used to at my home state by some of NM dealerships. This changed when I called Audra at Quality Mazda; it was so refreshing to shop with her. Actually, I was able to make a deal with her over the phone (due to Covid, and in my case, I was at another state) without waywardly only being offered in-person quotes. Why? Because from what I saw, she knew she had the best price and the best service, undoubtedly. I truly enjoyed my experience with Audra because the pressure was low, and she truly wanted to get me a car that I would like rather than the dealership trying to get rid of their inventory. She's a great listener, and she truly goes above and beyond to keep you happy. I think it's because we clicked, but she was so polite that she offered to pick me up when the car was ready and allowed me to get a lender car for a short while. She truly bends backwards for her clients. I can see why she's their #1 dealer. In my opinion, it is unusual to come across such great reps/dealers that she deserves the proper recognition and praise. I can assure you that you will be very satisfied shopping with Audra at Quality Mazda.

I don't write reviews often, but after 20 years of working in the automotive dealership industry, I…read morehave never seen customer service this abysmal. This isn't just a minor complaint; it is a fundamental failure to support their customers. It took three full weeks of calling and leaving multiple messages just to get someone in the service department to pick up the phone. Once I finally made contact, I was informed that the repairs would not be covered because the warranty had expired. While I understand that warranties aren't infinite, here is the issue: just 15 months ago, This Mazda dealership fixed a timing cover leak on my wife's car. Now, it is leaking from the exact same spot. Instead of standing by the quality of their work, they hid behind a 12-month policy. In the current market, it is standard for reputable shops and major brands like General Motors to offer at least a 24-month/unlimited-mile warranty on parts and labor. This dealership's 12-month limit is significantly below industry standards and shows a complete lack of confidence in their own technicians' work. If you value your time and want a repair that actually lasts, take your vehicle anywhere else. Always confirm the parts and labor warranty terms before you hand over your keys. I won't be back, and I strongly suggest you do the same."

Friendly service, they were able to meet all my needs. Highly recommend. Mr. Rojo was very helpful.read more

Ray did an amazing job get my wife the car she had been looking for and at a reliable price. This…read moreplace is by far the best used car dealership in the state. You need a car? Ask for Ray.