Great haggle free purchasing. Everything about the purchasing process was excellent and we are thankful for that. That said, servicing at CarMax is proving to be very disappointing and I would like to see that change. At this point I will be hesitant to ever buy from CarMax again becasue of some bad experiences. 1) The day after we bought the car I noticed that the grommets were missing that hold down the floor board carpet on the drivers side. (actually the drivers side carpet was upside down on the passengers side). So, I called and mentioned that the carpet was missing the grommets and wondered if we needed to get the floormat replaced. They asked me to come in which I did. They then took the car and returned it to me shortly "Fixed". But also offered to order new grommets if I needed them. The grommets consist of two pieces of plastic that clip together and secure the floormat in place. The problem was that there was only one side of the grommets. What they did to "Fix" my problem was to place down the carpet and then to place the side of the grommets that remained across the top so that it looked fixed. Needless to say I was disappointed. They did order us the $4.00 set of grommets the next day when I called to complain. After three weeks and many phone calls later I brought the car in to have the grommets clickped into place. That was done today. As I was calling multiple times about the grommets I also mentioned that the Chevy license plate holder for the front bumber was missing. So, I was told that could be fixed as well. I mentioned it often as I kept calling to find if the grommets had arrived yet. The Chevy Volt comes with four holes in the bumper that are used to mount the license plate holder. The license plates then screw into the license plate holder with two holes. I just left CarMax very frustrated because they did NOT place the Chevy front license plate holder onto the bumper and then attach the license plate. Instead they just drilled two new holes into the bumpter and screwed the plates onto the car. This is NOT what Chevy Volts are supposed to look like. I did some serious complaining and now Jose has ordered the license plate holder for us. Anyhow, these are two 'small' issues but they represent integrity to us. I now question whether this car may also harbor known and undislosed defects. I am modifying my response to the survey from CarMax about our car buying experience now that I am dealing with all these issues. I give five stars to CarMax for the car purchasing process and two stars for the servicing mentality. In servicing, the thinking should be first about how you would want to have your own car serviced. And second, what is the RIGHT thing to do and not what is the easiest thing to do. I am so glad I did not purchase a warranty so that I can definitely take my car elsewhere for servicing. Thanks for listening. Sean Carney read more

Ok, I NEVER EVER!!!! spend time to sit and write a review for ANY reason. I just hate it when people go to a place and have a dinner or what not, and then "behind the back of a business, or person, they go home with the protection of their house, get on their computer and complain about how there service was. I think that is why the service industry is turning into a horrible place to be it isn't fair to me. It is like they made your food in person, they physically waited on you, and then you go and bash after you leave? Have the balls to do it then, ask to speak to a manager, VOICE with your actual mouth your displeasure with the food or cloths or whatever!! the business will benefit WAY more from that, or feel your wrath WAY more from that. Back in the day Service meant more because someone said "Man this is the best I have ever had, or they said "this is horrible," but they said it to YOU a human. UGH reveiws!!! WITH THAT BEING SAID!!! I wanna highlight a awesome place...CARMAX...omg they are THE BEST from floor to ceiling. When i went to get my 2004 Honda accord 62000.00 miles great car, they were awesome patient and sincere. EVERYONE was even the financial department. they were kind and I just felt at ease (in car lot which is RARE!!)..My name is D'Angelo Williams, and after getting my car, I got laid off from my job due to budget cuts in Georgetown Texas. It devastated me brought me to my knees where I still am today, things are SLOWLY turning around for me. But those AWESOME PEOPLE AT CARMAX are so understanding about it. I mean don't get me wrong they still call me 70 times a day, but when i talk to them they are SO understanding and NEVER ONCE have the been condescending, and have just worked with me and my circumstances...THEY are AWESOME in my book, and I would tell any and everyone to buy their car at CARMAX they really really are awesome, and they really are good people. Thanx CARMAX you guys are awesome!!!! D'Angelo Williams read more

I like cars and have gone through the ones I like very methodically to narrow down what I want to buy. Carmax did bring in a vehicle for me to see. I paid the 149 transfer fee, and when the car didn't have the features as described, they did refund the transfer fee. Fair enough. I visited them probably four times to test drive and requested a free transfer from Houston. The car seemed OK. I wanted to test drive it a second time and the manager got kind of uppity like I was just joyriding. I asked to drive it on the highway and they said no way. I did buy it and then my GF and I drove around and after scrutinizing it more closely, determined it was too beat up to justify the price and maybe the sunroof had a leak, so I returned it the next day. They would only refund me with a check after I used a bunch of cash for the purchase! I wanted my cash back...but no way! Then the finance lady printed out a IRS form 8300 with my name on it to report the cash! In addition the manager asked me to help them out by telling them what was wrong with the car. Im supposed to be human about it, but the corporation doesn't have to. I didn't tell them shi7. Now I have a refund check from CarMax. BTW I saw what they paid during the paperwork and the markup was right at 10K. They purposefully put the comma in the wrong place to confuse, but I'm not that dumb. whew! You can polish a turd, but it's still a turd: car dealers will always be car dealers read more

I love Blake. He was so attentive and personable and what else can I say...he just really listened to my needs. He got to know me and understood completely why I needed the type of car I was searching for. I needed a car I could tow behind my motorhome. He understood that completely. He has done his homework. I purchased a 2015 Nissan Versa Note S-Manual Transmission. It was very important to me to be treated kindly and with respect. I truly believe that is part of what I pay for. It's not just about saving money on a car for me. I want to enjoy the experience. This was my second 'worry-free', 'hassle-free' purchase from CarMax. (My previous successful car purchases were from Saturn--may they rest in peace) I trust Blake. He was honest, dependable and did exactly what he promised. He had a car transferred from North Austin. He emailed me to let me know it was ready. He kept his appointment with me. I never had to wait. Here is what I also believe made this experience what is was. I did my homework too. I set my expectations reasonably and gave myself some flexibility as well. I didn't go in expecting anyone to be responsible for what I needed to know and learn to make the right decision for me. I wish Blake the very best in his career at CarMax. Thank YOU! read more

Awesome would begin to describe my car buying experience at Car Max in South Austin. Like most tech savvy folks, I searched the internet until I found "the car". I was hesitant to endure what most car dealership experiences usually entail in regard to pushy sales people, the haggling, negotiation, back and forth, etc. I chose Car Max due to their "no haggle" pricing and decided to pull the trigger. I worked with Jon Parton, who was professional, knowledgeable and above all else interested in MY needs. He had "the car" transferred to their location, let me test drive a comparable model and kept me in the loop the entire time. When the car arrived, I went on my lunch hour to test drive and complete all paperwork. Again... on my lunch hour! He had me in, out and happily on the road in under an hour. As a sales manager myself, I highly recommend if you are in the market for a car and looking for a true sales professional you go see Jon Parton at their South location. He has completely changed my mind about the car buying experience and I will continue to return to him for all of my car buying needs. read more

CarMax's Oversight Led to Major Inconvenience and Safety Concern My experience with CarMax has been deeply disappointing and incredibly inconvenient. A few months after purchasing a Volvo XC90, I found myself 50 miles from home with a tire issue, only to discover that CarMax failed to provide the essential wheel lock key when I purchased the car. This critical part is required to even remove the wheel. This oversight isn't an isolated incident. Shortly after my purchase, I was forced to return to the dealership because of errors they made with the transaction paperwork. It's clear that CarMax has a pattern of overlooking important details causing serious inconvenience. When you buy a car, especially from a reputable dealer, you expect them to ensure the vehicle is fully equipped and that all documentation is accurate. CarMax has failed on both counts, demonstrating a significant lack of quality control and attention to detail. This has not only caused immense frustration but has also created a safety concern by leaving me unable to address a basic tire issue. read more

So far excellent. I got a good appraisal for my truck and bought a car that was located in Houston. Decided to take a trip there rather than have it shipped., as I live in Louisiana. Picked up the vehicle and drove it about three weeks what the air condition compressor quit. No problem, they agreed to have it fixed. The same day the check engine light came on. Oil was more than 2 quarts low. No problem they agreed to take the car back and give me ALL my money back. I went to bring it back to Houston to return it and decided to replace it with an identical make and model with about the same mileage, No problem. Was ordered from another location and is to be delivered Monday or Tuesday while I am still driving their unit to be returned. Good people who keep their word. Would recommend them highly. They keep their word. read more

I've traded in two-vehicles and bought three from Carmax South Austin and my wife sold a very low mileage, two-year old Chevy Tahoe when she got a company car to a Carmax in San Antonio on IH10. This last transaction was Five Star all the way, from Juan Cajigas, Sales Consultant, to Sam Saenz, Service Consultant, to Nick, Service Manager, and Alex the Operations Manager. This is my best experience out of our six transactions without a doubt. I find that Carmax is geared to make the process easy on the customer once a decision is made to purchase a vehicle. I like that and based on the successes I have enjoyed doing business with them, I continue to be their customer. read more

Don't buy a vehicle here. Horrible experience. The car has had one problem after another and they will not fix it. The extended warranty was a joke. Read it very carefully. It's very specific on what it covers. I'll never purchase another vehicle here nor would I even recommend it to anyone. I can't say anything nice about the service department at all!!! read more

It was easy and AWESOME! We were able to get a few items fixed in the 30 day period and CarMax did it with no hassle and as quickly as possible. The service team at CarMax really has impressed me and we will definitely shop there again when the time comes. Thanks Charles for all of your help in the service dept. you are a gem! read more

Easiest car purchase I have ever experienced. No finance dept. Delvin is the best car salesman I have ever met. We also got 11,680 on the trade when KBB was 8,000. You want literally the easiest car purchasing experience ever, come to Carmax. read more

I had a great experience with buying a used car. Adam Joy was awesome with helping me keep realistic expectations and finding the car the fit my criteria. He had good advice for purchasing and financing my car. I'm very pleased! read more

Quick buying process. Reasonable trade in value. VERY clean cars. And 90 day/4K mile bumper to bumper no deductible warranty. Try getting that from "Joe's Used Cars"... read more

Always a great experience. Joshua did a great job!! This is the third vehicle we have gotten here and couldn't be happier

Easiest experience we have ever had in buying an automobile. Thank you guys so much, we love our 2019 Toyota Tundra.

The worst nothing but junk car they all from the junkyard they all be careful there's so much junk car

DO NOT GO TO THIS CARMAX!!!!! Scam artists. Go anywhere else!!!! The management is horrible.

Had a great experience selling my car with Carmax, especially with Todd! Highly recommend!

Slick willy car sale folks here. Getto. Save the drive.