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    On the Road Salvage

    4.1 (9 reviews)
    Open 7:00 am - 7:00 pm
    Updated 2 months ago

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    CarMax

    CarMax

    2.8
    (245 reviews)

    I am very grateful to the staff at CarMax South Austin! Not only did they help me secure the…read morevehicle I wanted, but they also helped me with trading in my previous vehicle. Thank you to Morry for helping me test drive cars and see what I wanted! Big shoutout to Jordan S. for making the purchasing process seamless and a great experience! She is EXTREMELY knowledgeable and made sure to answer all my questions and concerns with ease. If you are in the market for a new vehicle, I HIGHLY recommend working with Jordan!

    CarMax: CrookMaxxing Lemon Slingers…read more The experience has been a masterclass in deceptive practices, zero accountability and zero fs given. What was wrong on day one: Service lights were already illuminated when the car drove off the lot (they keep deleting my photos here). Brake fluid and engine oil both overdue for service. The tailgate was also inoperable. CarMax advertises a rigorous 125-point inspection on every vehicle. Well their service department must be blind. Dash lit up like a Christmas tree. Also, severe water spots on the hood. What was discovered within three weeks (warranty period) -Active coolant leak with pressurized spray visible under the hood -Water intrusion inside the cabin. both front and rear -Rough idle -Leaking washer fluid pump. How CarMax handled it: When the first issues were brought to their attention, they made no effort to acknowledge them or schedule a service appointment. It was brought to their attention 3 times at the time of sale. For the rest of the issues, Saturday was my last opportunity. Turns out service is closed on weekends and I found out the hard way. I was directed to use the app by an employee who answered the phone, but the app has no scheduling feature. Only a phone number that routes back to a closed service department. My warranty expired while I was following CarMax's own instructions. They did not honor my attempt to schedule a service appointment. Warranty expired and I was told to kick rocks. I spoke with another floor manager to wait 2 weeks for some other manager. I refused to wait. I spoke with the general manager who said kick rocks. I spoke with the inventory guy - who said kick rocks. I am completely baffled as to why their warranty is 30 consecutive days vs business days. Why is it possible for a warranty to lapse on a weekend when you can't do shit about it? I was told to "leave a voicemail" next time. I spoke to a human. Why is that not enough?! I have the call logs. Why - did they not schedule an appointment? I don't understand how this is allowed as it is clearly a deceptive practice. CarMax inspects their vehicles like Boeing "inspects" their planes. We all know how that went. These guys make money laundering car dealerships look like saints. They actively and knowingly did not inspect the vehicle and made every attempt to NOT schedule service and took no accountability for it. Look at the other reviews here and complaints with the BBB if you think I'm overreacting. And just to add insult to injury, they sold my data to data brokers for which I am now receiving an onslaught of spam regarding my vehicle's warranty.

    Carvana Austin

    Carvana Austin

    3.3
    (317 reviews)

    TJ is a super great guy! If i could give more than 5 stars I would based alone on his costumer…read moreservice. Great experience super quick process

    My vehicle came from out of state, so I have no experience with the Carvana location here in…read moreAustin, TX (other than it being used as a waypoint to get the vehicle into Texas). The delivery guy was courteous and professional. All done in a matter of minutes. Carvana, company-wise, seems well run. Website design, online navigation, purchase process, loan processing, and home delivery went off without a hitch. I was skeptical of making a vehicle purchase solely online. That is a big financial commitment. Plus, being a used vehicle, I typically want to see first-hand that everything is as expected. Lastly, I enjoy grinding down car salesmen for every dollar and add-on :) That said, Carvana has the best quality (and quantity) photos I've seen, and an abundance of vehicle information. Their 3D interior/exterior photos put you in the driver's seat. So, I was not lacking for vehicle details. They called out some flaws (using that word lightly), such as driver's seat decolorization, that I do not see at all. That gives me the impression that they are very conservative with their assessments, which is good. As for price, although I was not happy about a nearly $2000 shipping charge, overall, the final bill was comparable to dealerships countrywide, and better than Kelley Blue Book (or similar). Anyhow, the shipping fee was typical for out-of-state dealerships too (assuming they were willing to ship, many do not because they can sell locally and/or do not want to deal with liability). Overall, I recommend and would buy from them again.

    AutoNation Toyota South Austin

    AutoNation Toyota South Austin

    2.6
    (955 reviews)

    If aren't buying a new Toyota from here and you live within 1-350+ miles from here you must make…read more$1000+ per hour in your occupation. Never met Rito before this week when we bought our new Grand Hybrid Highlander at $8500+ below MSRP. Ordered pretty much what I wanted and more. Rito was VERY personable and spent a perfect amount of time orienting me to the new car. Other than the long drive getting here, there was very little downside. To the reader saying there must be something. It is through Costco Auto Program. Only two within 400 miles of Houston. One I never contacted in N Texas. The one in Roundrock was an awful experience..., to where even if they matched the price, the people that work there would be either very nice or rude as f. Had one or two employees made me feel like they were in a hostage situation ("get me outta here"). Selling cars does not give a dealership carte' blanche' to be rude. Nobody in Houston came within $5K on price, with many stating over and over again that I'm going to get taken. Nah, lazy people who aren't willing to do their research and drive 6 hours are getting taken. My wife has a RAV4 Hybrid and when we need a new Toyota we'll go see our friend, "Rito" at Autonation South Austin. Thank you!

    We had an appointment with Marc. Immediately we were sat at a random table in the waiting area and…read morehe spent a total of two minutes with us. He didn't take us seriously at all and didn't speak a single full sentence to us without running away to the other people he was attending at his actual office. If I ever come back here I will specifically ask for anyone else. Treating people that want to buy a car from you like crap is an interesting strategy... I'm not afraid to post this under my name either because I doubt he would remember it, thanks Marc!

    On the Road Salvage - carbuyers - Updated July 2026

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