I love how there's no hassle salesman out there following you around. You walk-in and they ask if you want to look around and how you where to go and you're on your own to walk about the TONS of selection. We had a blast picking out a car. Once we found one we wanted to test drive we found someone, which wasn't hard because they are right inside and they helped us from test driving, making sure this was the perfect vehicle, to the financing! It didn't take very long to get my baby and when they gave her to me, it was. All clean and beautiful and the gas was full to the brim! I recommend everyone to go to carmax. They are great with their customers, their warranties are unbeatable, and they even have it to where you can shop online for your car! Love it! read more

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Purchase my Honda 2018 crv in February last year. Since I got it My vehicle has been shutting off randomly when driving longer then 45 minutes once the car shuts off all the lights starts too flicker on and off.. did a full Diagnostic on the vehicle and report says that the battery is not charging diagnostic done at advanced auto parts about 4 weeks ago. So today 1/5/22 I took my car to get a full diagnosed to figure out what's wrong. While waiting for my call back for the reports they stated nothing wrong with the car everything checks out good. But the only thing the diagnosis was the battery which they said it was weak but they didn't diagnosis the full car to see what causing the battery to continue to drain. When asking they said the can't do a full diagnosis because I have to pay for a full diagnosis. Which is crazy because I purchased 5 year warranty. read more

The salesman gets 5 stars for this experience of buying the BMW 430I but the maintenance staff gets 1 star (zero if I could). Our salesman was awesome. Got back to us and made this a pleasant experience. The maintenance staff is another story. Five months after buying it, the brake sensor goes off. Need new pads. I did this work myself as I know how to do this. The lug bolts on all 4 wheels (5 each) were torqued WELL beyond the manufactures recommended value. I had to take a 1/2" breaker bar and really lean into each of them to even get them to budge. Completely ridiculous. This is mechanic school 101. Never over-torque wheel bolts\nuts. I will never take this or any other car to CarMax to have it worked on. They simply have no idea what they are doing there. If the service manager is reading this: you REALLY have to review your staff and make sure they are qualified to do what they say they can. Again, this was something very simple and whoever did this did it wrong. Who knows what else they are doing wrong. Scary thought. read more

Don't be fooled by the big brand name you can shop around and find a better deal than what they have to offer. Word of advice do your due diligence before you purchase. It will save you a lot of money down the line. read more

This place is ridiculous, they updated their system which caused a glitch, causing my payments to stay on pending and repossessed my car. They admit it's all their fault but refuse to give me my car back. I wish I never went to this dealership, they have been no help and admit it was their fault but still refuse to do the right thing! Unbelievable!! read more

We took my girlfriends car here it's a little older but has low mileage on it they said they found leaks and it was literally the car AC dripping the Carmax certified appraiser Adam J. Wouldn't come out of his office to show me where the leaks are so the guy who gave us the quote came out and pointed directly to the pool of water from the AC condensation and said see look it's leaking it's not the AC. Just had enough so we left place is a joke. Quoted us insanely low and sold the car for 7 thousand more than the appraisal. read more

I bought a car from CarMax Clearwater FL and was my first experience. I was extremely happy with them and my salesperson, Laura. I will definitely buy my next car with them. The entire process was effortless and I was in and out in a short time. I highly recommend them if you are looking for a friendly, no haggle experience. Laura was great from start to finish! read more

CarMax - 2015 Mini Cooper Coupé with only 1 owner, 14643 miles and clean car fax. - Used Car Dealers Near Me - Clearwater, Florida

Great clean location. This was our first time in a CarMax and we are beyond impressed. They staff are all using masks and social distancing. They have explained everything and have been about as helpful as one could ask! read more

CarMax - Used Car Dealers Near Me - Clearwater, Florida

After a disastrous attempt to purchase a used car at a nearby dealer, my daughter and I looked online and saw several of the cars she wanted at her price or lower at this CarMax We walked in and Randy C. greeted us. She explained what she wanted. He lead us right out the door to the aisles of those cars and answered all our questions. She picked one and another lower priced one in case. He did the pre-approval right there in his office ( instead of waiting 45 minutes for the "finance guy". After her insurance added the car, she signed the papers. Easy & done in 2.5 hours. Drove off in a beautiful slightly used car. Excellent experience. read more

We'd like to thank this opportunity to thank and commend Robert Felty of the Clearwater Florida location. This is our third purchase at this location. This particular purchase was distinctly unique in that we were not at all planning to buy a vehicle at this time. We were struck by a drunk driver on 2/8 , totaling our vehicle. That being said, between insurance claims, awaiting transfers for vehicles we were interested in and our busy work schedule, we met, on several (at least five) occasions before our final purchase visit. He was incredibly patient, informative and just plain kind at each and every visit. He was available for questions at all times and so very helpful at a very difficult time for us. We so appreciate his amazing customer service and think he should certainly be commended. He is definitely an asset to your team, and the organization. Kudos ! Erin & Tom Hogan read more

Me and my fiancé eent in to look for a car and found one we liked. Nevin helped us out and made the process super easy and enjoyable!! We couldnt appreciate the team more everyone made it a great experience buying a car!!! Thank you guys keep up your awesomeness read more

I had no idea what to expect. I scheduled an appraisal online as I needed to sell my suv. Within half and hour someone called me verifying the appointment. I was able to get in the next day. We showed up early and they got us in. We met with our assigned staff and he explained the process. Not knowing how bad we were going to get jammed (low balled) we walked the concourse looking at the cars for sale. They ended up offering us a mediocre + $. I guess what this means is it was a fair Amount given its age. It was in great shape too. We were out the door with a cashiers check in less than 30 more minutes. Entire process under an hour. All staff were very friendly and I couldn't really have asked for more. I love that they all dress business casual in khakis and a collared shirt. Well done carmax. We were skeptical but you are A ok in our book. read more

Bruce Campbell**WOW I was scared from the start! I haven't purchased a car in a long long time. I really didn't even know how. Bruce helped me beyond words - I cant thank him enough - TONS of emails/texts from me usually all the same question over n over and he never said stop & forget my number. He made it so easy - I may not have been his best customer but I never felt it. Bruce was helpful, honest and humble I'll be forever be grateful that he answered the phone call when I called. Tears in my eyes when I left because with his help I did it!!! THANK YOU Bruce for making a large scary move - evert less and easy. I truly thank YOU read more

So, the check engine light came on and the Autozone Guy said "it's the gas cap." Called up CarMax Service and brought the car in on Friday, Dec. 30, 2016. In retrospect, not a good date for service. The Service Tech rightfully thought the gas cap was the problem, ordered a new one from the Subaru Dealer, but the dealer was closed until Tuesday. Then the dealer delivered the wrong part. Then, the part was out of stock. And so simple gas cap replacement turned into a week long ordeal. And as each day passed, Diana rang up $27.25 in gap insurance for the rental car. Diana's boyfriend was not happy and he let Dave Elder know all about it. Poor Dave had to deal with me and I can be a determined fellow - something about being old and cantankerous. Dave had all the additional rental car fees taken care of by Carmax. Dave waived the service contract deductible. Dave apologized for the Subaru Dealer and had one of his own employees drive to a dealer up north to get the correct part. Then CarMax fixed Diana's Subaru and everyone was happy. Then, on Monday, the light came back on. Dave again came through for us and gave us a loaner car while they checked out the issue. In the end, it turned out to have been a leaky gas line that had been chewed by some despicable rodents. We traced the rodent activity to two hamsters that had made a Shawshank Redemption-like escape from a cage in our home. One of the hamsters is still on the loose and we think this treacherous character may have chewed the gas line while making his escape to Madeira Beach stowed away in Diana's car. So Dave had his technician fix the Subaru, we paid the bill and everyone was happy once again. Thanks, Dave, for customer service above and beyond the call of duty. And remember, folks, never trust a hamster. They may look cute, but they're evil. read more

If you have made specific requests for your vehicle, or CarMax offers you something pertaining to that vehicle. BE SURE to get it in writing. They either forgot they told you something or they push it on the next person to work on your vehicle. That person will tell you they know nothing about it and quite frankly the service manager was a bit PO d that sales just pushed it off on them. Being honest and straight forward with your customers usually will bring them back. I will NEVER purchase another vehicle from this place or any other CARMAX on earth. There is a huge need for Honesty.............................extremely dis appointed read more

I took my scion TC in and sold it to them within 30minutes. Fast and friendly service. I knew I wasn't going to get much for my car. I was a little busted up and the AC was broke. Was like rolling around in a sweatshop!? They gave me $500 more than I was expecting. They did not hassle me about buying another vehicle. One of the better Carmax's I have visited. read more

Very bad customer service. GM is useless to talk to they drive your car for personal use. My truck had 67 miles put on it and it only went 3 miles to Dimmit for recall. Nothing but lies and excuses. Don't waste your time there it is a big joke. I bought the truck and they had it in service longer than I did since I drove it home. Piece of shit dealership in my opinion read more

Purchased a truck from CarMax and identified a minor problem. The management team quickly addressed and resolved to satisfaction. Great experience. read more

I had scheduled a test drive online. I was called by two different people to confirm the appointment and hold the vehicle. I drove 2 hours and 22 minutes to get to the dealership. When I got there, the vehicle was sold. Crazy-bad business practice. Don't go here. read more

They had my car for 9 days to do a water pump.....service guy keep combing up with excuses....then got my car back and windshield was not hooked back up....what a bunch of incompetent idiots!!!! Will never go there again....will pay extra to go to bmw dealer at least they know what they are doing... To the response of the carmax rep that commented.....so 9 days and she is blaming the holiday....and what she didn't say is the loaner car that they gave was a pos that smelled like a wet dog and shook bad well driving down the road......I will never go back to clearwater carmax nor would recommend it to my worst enemy!!!!! Ok so latest is that they diagnosed me with having the coolant problem so they replaced my water pump in a couple weeks later I was leaking coolant and they replaced a turbo hose now several months later that I don't deal with Carmax service I take my car to the BMW dealership and didn't mention a word about my coolant system and they said there was problems with it so now I'm back to square one these guys at Carmax do not know what they are doing...... I would recommend if you have an extended warranty to take your car to the actual dealership and not to Carmax service!!!!! read more

This place is amazing. I have purchased many vehicles from them. They treat me right every time and I have never had a single issues with any of the cars. Definitely recommend. read more

We just had the BEST car buying experience with Jerry Rossow! We had talked on the phone a few times before coming in, he was prompt in his communication and took good notes so that he knew us when we walked in the door. He helped us get exactly what we wanted!! We highly recommend both Jerry and Clearwater Carmax for anybody looking for a smooth and hassle-free car buying experience!!! Thank you :) read more

I love this location! After a CarMax in Illinois treated me with much disrespect and sold me a car that was entirely not serviced and had issues. This dealership did right by me and put on new brakes on the car. Just like my first car from this CarMax, I never had an issue and was treated with much respect. Thank YOU! read more

Wasted 8 hours of my life, made a deal with me, got me all excited. Then took it all back because they couldnt do their job correctly and ask the right questions in the first place. You made wanting to buy a car a nightmare when it should be an exciting new part. read more

My husband and I were planning to buy a specific car for his mother. When the salesman, Mike, found out we wanted to transfer the car to another state and then make the purchase, he released the hold and sold the car to someone else. He could have very easily held the car until we were able to process the request for transfer... less than 24 hours later. Unfortunate for CarMax, we were also getting ready to purchase a car for our son and husband...it's back to the Crown Mercedes for us! MUCH better experience. read more

My mother (who was 90) at the time decided that she would help me buy a car in both of our names so I could use it to get her everywhere she needed to go. We found a Sonata that was about a year old at Carmax. When they asked my mother if she wanted a warranty, we decided against it since it was a relatively new car. However, when we went to Carmax in Clearwater to pick it up, they had all of the paperwork and financing done with the warranty added in. This was a basic warranty; it was not an additional warranty. The salesman assured my mother that the warranty would be good as long as we were paying for the car (7 years). This seemed like it might be a good idea. Approximately a year later, we received a recall notice on the car. I took it into the Hyundai dealership and they found a few other things that needed to be done to it. They informed us that the manufacturer automatically gave a 60,000 mile warranty that Carmax did not bother to tell us about when we bought the car. Over the next couple of years, we had various things fixed. After the warranty was expired, we needed a new engine at 80,000 miles and Hyundai, once again, bought the new engine since they had it on a warranty for 100,000 miles. After this time, the air conditioning started fluctuating on and off. Since it was getting cooler out, we decided to let it go. When the weather warmed up, I decided to use the warranty that we had originally paid for and never needed from Carmax. I was then told that the car had exceeded 100,000 miles (it was 103,000 at the time) and they would not honor the warranty although I was still paying on the car (since the salesman had led us to believe that it would be covered as long as we were still making payments). After many attempts with people from the home office and complaints about the fact that they sold us a bum warranty (no one told us we had one with a manufacturer warranty), they told me that it was too bad, they would not cover it. To compound problems, I tried to cancel the worthless warranty through the financier, but that it was not possible since the money is divided up over the life of the loan. I feel as though my mother was taken advantage of because of her age and that we were lied to intentionally. We bought many cars from Carmax but refuse to ever buy another one there. read more

We had a great experience with CarMax. We sold our car and they gave us a great price and then we found a car we really liked but it was in California, so they had it transported to us with a no risk claim. If we didn't like it, we had no pressure to purchase it. We loved it and bought it and everything was just seamless. Thanks Clearwater Florida Carmax!! read more

I could not even get someone to help me! I walked in and was promptly ignored. Two different men completely avoided eye contact with me like I was a crazy in the NYC subway. A dumpy woman with a dog walks in and she gets "Welcome to Carmax" IMMEDIATELY! If they can't even say hello to me, they obviously don't need my business! How is their service going to be if they can't even make a good first impression?! read more

I recently needed a new car. I lucked out with carmax After going to the dealership and checking out their used vehicles -I went to Carmax and loved the no hastle approach. The price they quoted was $5000 less than the dealers price for the same car. Mike was my salesperson and he was excellent. They brought a car over from Boca Raton for me and it was perfect. I would advise anyone out there that they should look into CarMax.... read more

Extremely disappointing. Earlier this year, they offered me US$12K for my 2013 Subaru Impreza WRX hatchback with approximately 55K miles. Similar vehicles on their national website were selling for US$10K more..... You read that right : similar vehicles in their inventory were priced at approximately US$22K. To make things even more painful, they kept me there for hours and no persons in management even took the time to acknowledge my presence. I know car dealers are in business to make money, but this seems egregious and borderline criminal. Buyer and seller beware! read more

I had a wonderful experience buying my first car through Carmax. I searched for months and couldn't find something I liked and within 30 minutes of searching through Carmax' lot I fell in love with my car. It had a great price and great mileage plus the car is in beautiful condition. Steve was so helpful in assisting my parents and I through the car buying process and answered all of our questions we had. I had a great experience buying my first car through Carmax and when I decide I want a new car I'll definitely be shopping there again. read more

If there was a lower star than 1 I would have done so. This is the absolute worst carmax location there is. If you have not found your sign to to turn around and not waste your money here THIS IS IT. We went for an appraisal to this location. My boyfriend car was previously hit so we just wanted to see what we could get for it considering the cosmetic damages. they estimated him 8k which was surprising in a good way! Since THE ONLY damages were cosmetic. we ARRIVED with a shut, locked Hood to his car because there were no latch damages to his vehicle. The person who appraised his car did NO CLOSE his hood fully and sent us off without telling us resulting in the hood to FLY STRAIGHT BACK and shatter our windshield almost causing us to almost be in a fatal accident. Glass was in our eyes, our skin, everywhere. Now My boyfriend has no car and no one wants to take responsibly; However, we received a voicemail of someone from the office apologizing and admitting that the latch was not secured properly, yet there is nothing they can do. Adam Acosta was our sales consultant, and we watched him opened the hood perfectly fine, if he noticed any latch issues why did he not mention it to us? to inform us that it is "broken". Low quality employees, staff and business. Thank you for almost killing us. read more

This was the easiest car buying experience of my life. I saw the car I wanted on line. It was in Orlando. I requested it be transferred to Clearwater on line. 2 days later I saw the car and presented my trade. It took about 45 mins. and I was driving out with my new car! Thank you CarMax... read more

After being at CarMax for 6 hours & with the help of Dwayne & Lauren's patience I finally found the perfect car for me! Dwayne and Lauren were amazing & made sure to find something right in my price range!! Very great people with great personalities!! I will definitely recommend them & CarMax to anybody who is looking for a car!!! read more

I had an outstanding experience with Car max. The staff and the approach made it the easiest transaction I've ever had getting a "new"car. This was the first time I've purchased a used car,I will be back I'm sorry it took so long to figure out! read more

DO NOT PURCHASE A CAR FROM THIS BRANCH. The inspector from my insurance company discovered that CarMax Clearwater sold me a car with both a bent reinforcement bar and a damaged, rusted lock support. I called CarMax Clearwater, and Charlie Riley, a manager, was too busy coming up with an excuse (he told me that Carmax sells cars that have been in minor accidents) to offer to fix the car, to reimburse me for the pre-existing damage, or to exchange the car. I spoke with another manager, Billy Jacobsen, who told me that CarMax Clearwater guarantees only no "frame damage" and that they cannot guarantee that the car will not have any other damage (including damage to a reinforcement bar hidden underneath a bumper). read more

Stay far away! These guys have hustling down to a science. Went in to have my car appraised. They told me I first in line and that it would take 30 mins. I was thinking " To pull a CarFax/ Auto Check and test drive it? That's weird. " Ok whatever. Over an hour passes and they come back to me with an offer that was half the value of the car!!?? What was the reason? My vehicle had a clean Carfax, clean title, no accidents, tons of routine maintenance records, so how did they justify ripping me off? Apparently on this 2 owner car ( me and the original owner) the car had been reported stolen and was "found" less than 8 hours later. The insurance company had updated the fact that the vehicle was not a total loss with the DMV but had neglected to contact ISO to have the incorrect information removed since you obviously cannot have a car that is clean and clear title, no accidents and also has a total loss due to theft attached to it. I contacted this insurance company and they are sending me proof that this was done in error and in addition will be contacting AutoCheck and CarFax to have the info updated as well. Will I be selling them my car, no fricking way! If you have a car for sale, make sure you know all the details on it, if there is a hint of anything weird contact the parties involved before you put yourself at the mercy of these bottom feeders. Sell your car ANYWHERE but here! Read some of the other posts here too @Kylie K. looks like the car that passed their " approval process" was loaded with RUST. BUYER/SELLER BEWARE read more

Buying a car is never fun. You have to find the model, then you have to look at the car and well..There website is amazing. You can basically shop online narrow down what your looking for and then reserve to test drive the car. Pretty nifty. I think they underestimated my car but then every dealership does. It's the call of the business. However, let's think 5 day return of vehicle if your not happy, three days to find better financing you can't go wrong. I found my experience to be awesome. He let me search, go home think about what I wanted and then I came with list in hand and the first car I looked at was my number one vehicle and I fell in love. I've had the car for two days and WOW. I went home with my new car named dangerous. read more

Bought my 2005 jeep wrangler with only 37000 miles from these guys back in October. I wanted to give it a few months before I did a review solely because I wanted to see how the vehicle would run after being driven on a daily basis. I will say the Carmax buying experience is simple and strait forward. Staff is knowledgeable and friendly. There's no haggling which removes the majority of the stress related to buying a vehicle from some if these other dealerships. Vehicle is solid and runs great from day of purchase. I would definitely recommend buying a vehicle from here anytime. read more

I understand some people just not going to be happy with their outcome but for me they surpassed my expectations. I needed to sell my car fast. I knew the Kelly blue book value was between 600-1200. My car needed some extra love to say the least and I thought I get the bare minimum. I was surprised to find out they offered me a 1,000 for it which was almost spot on to the Kelley blue book. Our sales rep Damon was amazing and really was knowledgeable. He made my mom and I feel totally at ease. Would sell to them again! read more