Wow! Just wow! Josh gave confidence from the moment I opened my door leaving mykeys in the ignition. I passed Valerie Bell, who has often been our superbly wonderful service rep, on my way in to get a cup of coffee. She was warm and personable and insured that a rather ancient "free oil change/tire rotation" was honored (which had been the reason I came in on ladies day, just in case it COLDN'T be honored, however 'free' was even better! I enjoyed watching the tech work on my Honda fit as though it were his own Automobile and was super pleased that I was in and out of there with my servicing complete and a full report of things to take care of in the near future and the order in which to do those things most economically thanks to Josh. My early morning /evening driving is deteriorating, so I questioned why I would ever think about a 7 AM appointment in the future however today's experience made me realize I will definitely consider how very quick and cheerfully I could start my day AND drive out with my FIT being in shape shape (and Clean!!! with pollen, even though my husband had it washed mid-February I was embarrassed, bringing it in looking so 'tired'. Again reason to think that my hands-on tech did a superb job despite that. read more

Courtesy Palm Harbor Honda - MY serviced, clean and ready to enjoy HONDA fit, thanks to Palm Harbor HONDA - Car Dealers Near Me - Palm Harbor, Florida

my mom picked up a car she bought from here and the keys didn't lock the doors when she got home. They have took 2 months to get a replacement key to her unacceptable. read more

I been shooping for a new CRV for a while and I got the best and lowest offer here from Ron (General Manager). Ron sent an offer to my email and a few days later I went in to complete the purchase. When I got to the dealership, I met with Ed to start the process and he was very polite the entire time. He showed me all the features the car offers and answered all the questions I had. Ron was fair and firm when negotiating for the vehicle and it is a business at the end of the day. I would certainly recommend this dealership to others. read more

Courtesy Palm Harbor Honda - 2024 Honda CR-V Hybrid Sport Touring - Car Dealers Near Me - Palm Harbor, Florida

This dealership is really in the category "Stealership". They will not honor a price for a service quoted and sent to me, but increase the price when arriving for the appointment. The service agent merely said it was not his decision and he couldn't do anything. I suggest you stay away from these crooks. read more

HUGE shout out to Courtesy Palm Harbor Honda!! My wife and I went to the dealership while searching for a late model used Honda CR-V Sport L Hybrid. Axel Hampel was our sales associate. He showed us a white 2024 model, accompanied us on a test drive, and provided us with information we needed to make our decision. When my wife decided on a used black one at another dealership, Axel didn't give up and told us he may be able to get a black one from Orlando. When he came back from looking into that possibility, Axel asked if we were willing to buy a new 2026 model for thousands less than the price of the used one at the other dealership. We took him up on his offer and ended up buying the new one. We were very pleased with Axel's no pressure approach and transparency in the process of the sale. He explained that his manager, Patrick Lawton, approved the sale in an effort to meet a sales goal for the quarter. Mina Habib in the Finance Department took us through the sales process, informed us of optional packages without pressuring us to buy them, and answered all of our questions. The entire team was cordial, respectful, and very customer oriented. I highly recommend shopping for a new or used car at this dealership. read more

I wanted to pop on & leave a review for the amazing service person Nick that took care of my Honda si. He has taken car of my car since 2020 and never fails to exceed with exceptional service. He is the best ever. I have been so lucky to have him as a service person. If anyone in Florida has a Honda don't forget to have him take care of you. Trust me the drive to palms harbor Honda is completely worth it Thank you for all that you do Nick. You are the best. Future update upon my return from Arizona for work. I moved back to Florida August 2023 & had to go to Honda to get some parts for my car. I was so worried that B & Nick were not at dealer anymore because it had been quite a while since I had been back & I know since the car market has been wild the last 2 years was not sure what has happened since I last did service. I was so happy to see that they were both still there & as usual I gained the best service & items I needed ( oil change, key fab battery & some other simple things) Palm harbor Honda is my only go to place for anything I need & I am almost ready to upgrade to a new car since my car is almost 8 years old. I am looking around to see what you guys have & will definitely be coming to you soon. Keep up the amazing work & I say how much I love this dealership. Side note: The new building is absolutely gorgeous read more

My daughter's father died, and she wanted to keep his car. The air was not working when we took it, so I brought it right to Courtesy to get the air fixed. The first couple of times, they thought it was a leak they said they fixed. The third time I brought it for the same problem, Tracy said she would make sure it was fixed! She said it was the blower motor and they replaced it. A year later, it isn't working, so I took it to Ice Cold Air who looked at it and said the blower motor needed to be replaced. They thought it would be under warrantee. I called, and spoke to Tracy who said it would be under warrantee. I didn't want to leave Ice Cold Air before verifying that, because, if it wasn't, I was going to have Ice Cold Air fix it. I am now at Honda having to pay to get the blower motor replaced because it was a month out of warrantee. I am stuck because I left Ice Cold Air and am going on a road trip tomorrow. I have given Courtesy Honda over $10k in the two years I have had this car. I will never use them again and will never buy Honda! read more

I received a recall notice in the mail. I called Courtesy Honda of Palm Harbor where the took all my info including vin number. She told me what work would be done and set my appt. for 8am the following week. when I arrived and pulled in the service bay the man approached my window and asked me "did you order the parts?" I said "no." He laughed out loud and told me the call center was supposed to connect me to the parts dept, but they always forget. Another person approached and said they didn't have the parts. she said she would "personally" order them and call me in a week to re-schedule. After waiting for three weeks, I called and they had the nerve to tell me I wasn't in their system. Long story short....i called Crown Honda in Pinellas Park, and everything was taken care of, seamlessly. Thanks, Crown!!! Courtesy Honda...what an ironic name. you guys are awful. read more

I bought my new car last Friday,an love it. My sales girl was so helpful and guided me what is usually the worst part of buying a new vehicle. The paperwork! I didn't have a trade in,so i told Tarha that i would come back to pick up the new car wen i can have someone bring me up here. So my sales girl Tarha, said she would bring the car to my house and i drove her back. Now that's service!! Thank you so much Tarah. read more

I've waited 4 years about a fuel pump recall ! Still waiting for an answer why the parts are unavailable! Please explain to me why, today 11/19/2024, I still don't have a new fuel pump! 4 years since I got the recall! read more

After some issues yesterday, I had great service from Tracy, my service tech, and the general service manager. They listened to my concerns, which I appreciated. read more

Jerimiah in the F& I office is a devil. Took complete advantage of me in my vulnerable state of mind. Manipulating me in to agrreing to extra months and a higher interest rate. Also lied about absolutely everything he was selling me. The manager as well. Deceitful fucks. Stay away from this dealership. I was led to on several occasions. A special place in hell for these pricks read more

Was very disappointed, had an 9am appt, but when I got there for estimate for body work, the person doing the estimate was his day off and my original appt. was never scheduled , then we made another appt for the nx day (day 2), now the body work person stated they don't work on plastic ??? Aren't the majority of vehicle bumpers made of plastic. Then to top it off, we meet one of the Sales man outside who states he's from Brooklyn probably late 40's, has a tan tells me n my friend how he worked for popular radio stations and people. Which wasn't true..but I noticed when I went to pick up my car he was laughing alot..see here's the real joke, I wanted to ask him info on trading my vehicle, my vehicle is low in mileage and I was there just to fix a ding, and my friend was thinking of doing the same thing and we both have very good credit...Could've had a nice commission, well quess the joke was on him. Its people like him that give good company's a bad name. But we can THANK him for the first impression he left us with. Won't be going back there again or reffering anyone! read more

First time buying a car? Do not go here. Two weeks later, I am still disturbed as to how I was treated at this dealership. Insulted, ignored and called the wrong name. The amount they got me to overpay is criminal, I never agreed to that price but I stupidly bought the vehicle just to get away. They didn't provide me with the right paperwork for the vehicle and the car has already had problems. They are the closest dealership to my house which is why they even got my business, I was in a position and they took full advantage. Which, I guess is their job. This is not your friendly neighborhood Honda. read more

Thank you Nick for taking care of our Honda Ridgeline. We love this truck and anything we need we'll come to Courtesy Colleen Byrd read more

Great place to buy a car. Wasn't pressured. Got good trade in value. Got a great deal on the car we bought. Was the cheapest in the area for the year make model and trim level we got. Service dept has the best advisors in the area as well. Have also been greeted promptly. Even more so at their new location. The advisors are right there on the drive. The work performed on my cars have been done efficiently and professionally. The new location may not allow you into the shop anymore but they do have a viewing window into the service center. read more

Who likes car shopping? ....NO ONE. However, if you want a new car, this is a necessary evil. I did loads of research & spent hours at another dealership prior to arriving at Courtesy Palm Harbor Honda. I was all set to drive from St Pete to Brandon (they have a rep for having the highest inventory), but their reviews are terrible. Thanks to fellow Yelpers, I chose Courtesy Palm Harbor. I drove the 35 minutes up to Palm Harbor on a Sunday & met Mick as soon as I stepped out of my car. He wasn't pushy, was pretty laid back for a car salesman & showed me exactly what I asked for. Mick even humored me & showed me the exact same duplicate car I had just test drove, so I could choose between the 2 identical cars. The negotiating process is the absolutely annoying part of a car purchase. Tony (sales manager) and Mick worked to come to a mutual agreement between us all for the sale price & after some frustration, anger, and calming down... 5 hours later, we all came out happy. The financial manager even got me a great interest rate (better than my own credit union) & worked through the paperwork in a surprisingly timely manner. Mick even helped me sync my phone with the car & set up some basic features in my new HRV. I love my new car & greatly appreciated the follow up phone call from Tony a few days later to iron out a few last minute questions/concerns. Also, service prices can't be beat, so I'll be doing the 30 minute drive back up to Palm Harbor for oil changes & in 8-10 years when I've recovered from this negotiating process, I'll be back to Courtesy for another car. read more

Courtesy Palm Harbor Honda - 2019 HRV - Car Dealers Near Me - Palm Harbor, Florida

I purchased a car along with an extended warranty from Palm Harbor Honda a few years back. I recently traded that car in at another dealership and the finance manager suggested I get a refund on the remainder of the extended warranty. I spoke with Rachel True the finance manager at Courtesy Honda and she kindly sent me the form and told me to contact her when I received the payoff paperwork or if I had questions. I had a question. I left 3 messages for her on 3 separate days. She was out sick so i waited a week to contact her again. She wasn't there so I was given Chads voicemail and left him a message. I also sent 2 emails to Rachel after the phone situation did not work. Long story short, no call backs, no emails. Completely ghosted. They are quick to get the sale...but after that when you want some money back you see what you get. Completely unprofessional behavior. read more

Jerimiah in the F& I office is a devil. Took complete advantage of me in my vulnerable state of mind. Manipulating me in to agreeing to extra months and a higher interest rate while saying he was including warranty coverage for no charge when in fact the extra months he addrd were to cover the add on that I said I didn't care for or want. Also lied about absolutely everything he was selling me. The manager as well. Deceitful fucks. Stay away from this dealership. I was lied to on several occasions. And should have walked away. A special place in hell for these pricks. The blame is on me. But the shame is on them. I thought Courtesy group was above these tactics. I was wrong. read more

This is by far the best car dealer in Florida! I have purchased four cars from them and saved over $10,000 compared to another dealer. Their services is outstanding. They are honest and play no games. I will continue to be a life customer. read more

After searching for months (literally since the beginning of February) for the perfect 2021 Honda Ridgeline, we came upon Courtesy Palm Harbor Honda. Out of the 12 dealerships throughout Florida that I worked with, CPHH offered us the best price out the door, and the best service. Other dealerships tried to hide fees, unnecessary packages and more. I worked with Tammy Rivera and Brian Dudley and they were awesome. They both were quick to respond, respectful of my time, and were great with explaining everything to me. Additionally, they were straightforward, gave us a great price out the door, and the whole experience was seamless. We absolutely love our new Ridgeline and couldn't have asked for a better experience. Despite the dealership being about two hours from us, I would 100% use them again for our next Honda. read more

I purchased a new CRV from this dealership in May 2024. I spoke with several dealers first by phone and decided to purchase the car from Palm Harbor Honda. My reason was based on reviews, straight forward pricing ( no dealer addons and other games), Service and my sales person Tarah. She was very helpful and understanding from the first time I met her, to the conclusion of the sale. I WOULD HIGHLY RECOMMEND THIS INDIVIDUAL TO DEAL WITH. I also dealt with James Holsten (sales manger) and Rachel True (finance manager) and once again delighted with the way they worked with me. Lastly, I spoke with Ron Wordon (General Manager). He has put together a great team that will handle all your car needs. Before you sign a deal elsewhere, stop by here first. You will be glad you did!!!!! read more

My grandson drove me from Wesley Chapel to your dealership today. I had been working with Louis from USF Credit Union for purchase of a 2016 Traverse. Arrangements were made with Valon to come in today around 2:00. Louis told me that the paperwork was already completed and all I had to do was sign. We arrived about 2:20 and after a ten minute wait were told that the vehicle had been sold about fifteen minutes prior to our arrival. You know what Rt. 19 traffic is like. As the manager you should have been aware that the paperwork for that vehicle had already been completed, except for my signature, and that I was on my way to complete that. My question to you is---what really happened? How can you close a deal with another party when you have the financial paperwork for that vehicle from me? You did try to find another vehicle for me but you had nothing to meet my requirements, I will be sure to share this experience with my book club, women's club, volunteer group, church members etc. As you know, word of mouth is the best advertiser whether it is good or bad. I am greatly disappointed in your dealership. BTW, thanks for filling my grandson's gas tank as we did appreciate that gesture. read more

Worked with Keith from the internet sales team and he was fantastic!!! Although there are several Honda dealers closer to me, I'd rather drive 1.5 hrs to CPHH and work with their team. I've already sent my Mother there to get her new Honda! If you're in the market for a new Honda. Check out Keith and his team. read more

great experience! Mark Ellis was our salesperson and he is great. warm personality and knowledgeable. thanks!

I had a pretty good experience shopping for a vehicle at this location. Christian, the sales associate, was by far one of the best I've encountered thus far. He was working with me and not making me feel pressured at all. This being my first time purchasing a car on my own, I would definitely recommend this location to someone else Thanks Christian ! read more

My husband and I had a wonderful experience buying our brand new CR-V EX here! All of the staff were fantastic, super helpful and most importantly-not pushy! Arben was our salesman that we worked with, and he was one of the nicest car salesmen we have ever encountered. Thank you for all of your help buying our new Honda! read more

Courtesy Palm Harbor Honda - Car Dealers Near Me - Palm Harbor, Florida

We purchased a couple of used vehicles here before they moved to the new facility. In July 2023 My son needed a newer used car since his 2009 Civic was in bad shape. We found a pristine 2015 Hyundai Elantra at Palm Harbor Honda with only 50K miles on it. The price was extremely competitive to many other dealers we looked at in the area. There were some very small areas where the paint faded and they had a professional painter repaint those areas with perfection at no cost. Then my sons battery died after about 40 days and they replaced it at no cost. They even went above and beyond to get the brake light switch fixed on a Friday late afternoon so my son could have his car for the weekend. Kirsten in the service department was outstanding! Thank you for such a great experience and superb customer service. read more

Our experience at Courtesy Palm Harbor Honda far exceeded our expectations. The service and professionalism of the General Manager, Ben Miles, and the associate Jay Warnock was outstanding. Without a doubt the time spent there was the best experience that we have encountered in shopping for a vehicle. I highly recommend Courtesy Palm Harbor Honda. read more

I've boughten numerous vehicles in my lifetime, the experience at this dealership was absolutely phenomenal! From the time I pulled up to the time I pulled out I was very satisfied! The wonder saleswomen Tarah is very knowledgeable, cheerful, & patient. I've never been to a dealership where I didn't feel rushed, or nervous, Tarah was more concerned about me, not just to sell me a car. I would recommend the saleswomen Tarah to anyone who doesn't want to be rushed, pressured, or scrutinized. Hats off to the Finance Director Jeramiah, also very attentive, cheerful, & was willing to go the extra mile for the best deal! All around it was an awesome experience! Also let me add...... I've NEVER been called after purchasing a new vehicle from any dealership. Tarah has called me 3 different times to make sure I was completely satisfied with my purchase, & if I had any questions. Hands down the best customer service at a dealer I've ever had!! read more

If you are looking for a Honda, I highly recommend giving this dealership a chance to earn your business. Alvin Santana, the general sales manager, was very straight forward and gave us detailed information in writing on their offer before we set foot in the dealership. Negotiation was simple and direct. While many dealerships are inflating the prices during the chip shortage and trying to get way over MSRP, Courtesy Palm Harbor Honda did not to that. The price was fair given the limited supply of cars and there were no games played. They do have dealer fees like most dealerships in Florida, but we knew that going in. Once at the dealership, the car was already prepped and cleaned. Tarah, our sales person, was super friendly and very detailed in showing us how everything worked and taking my wife on a test drive. The process was streamlined and relaxing. This was the easiest, most pleasant car buying experience I've had... other than ordering a Tesla and basically just picking it up. read more

Courtesy Palm Harbor Honda - CR-V Hybrid EX-L from Courtesy Palm Harbor Honda - Car Dealers Near Me - Palm Harbor, Florida

First, my review is based on the fact that I purchased the vehicle : - Online without looking at the vehicle - that is not reliable I purchased a used Land Rover from this dealer and as I live in California, I purchased the vehicle online. I talked to 4 different people going thru purchasing and they were nice, and responded pretty fast. Issue 1 : First day I had my car delivered, the car came without any licence plates or temporary registration. I understand that they had to re-register the vehicle under a different state but car had no plates or registration. I could not drive it for few days. Issue 2 : I looked at photos and realized that floor mat from the passenger side was missing. I specifically asked about it and they said it is in the trunk. I get the car delivered, it is indeed missing. Liar Issue 3 : Then I found that the passenger side floor was soaked wet. Flooded. Turned out the car had issues with sunroof drain. Called the dealer to claim the issue and they first blamed me that I probably left the window opened. Like, really? I convinced them that it is a defect and they said they are willing to pay for it. But they said "not to go to Land Rover dealer because dealers overcharge". I'm like, really? You are a Honda dealer and telling me that I should not go to a dealer. oh lord. Issue 4 : Two weeks in, I realized that engine makes terrible rattling noise. I had it quickly looked at it at Land Rover dealer and they said it could be timing chain or the supercharge which would cost me $5000 to $7000 to fix. I told them about it and they said there is nothing they can do about it. and the sales manager James Holsten was no help. Would not return the call or email, and became less friendly as soon as I purchase the car. I recommend to deal with someone else if you have a chance. He does not care about you. Is it their fault for an unreliable car? no. Should they take the car back? It will be nice if they did but no, I purchased the car as is. Is it their fault that I bought the car without looking at it? No, it's my fault. But did they throughly checked the vehicle and service used cars? Obviously NOT Do they care about you? Nope, they only care about money. After all it is my fault but now I ended up with a 30k loan for a car that needs 7K repair. Watch out if you are buying a used car. Bring a tech if you can. read more

Courtesy Palm Harbor Honda - Water Leak from the car I purchased - Car Dealers Near Me - Palm Harbor, Florida

We had an excellent car-leasing experience at Courtesy Palm Harbor Honda- our 2nd time with the dealership, and we will likely be return customers every 3 years from now on. First off, management was on the ball, extending an invitation for me to return my Honda Accord early, about 6 weeks before the lease's end. We were promptly introduced to our sales representative, Arben, and he listened to what we wanted before taking us on two test drives, a CRV, then an HRV. Arben is exceptionally polite and professional and not overly aggressive. At one point, he simply asked "what can I do to win your business today?" Very forthcoming. We chose the Honda CRV, and we struck a deal within 90 minutes of arriving. Easy and reasonable. Our color of choice was not in stock so we arranged to take delivery a couple of weeks later. Before leaving, the Manager (Brian?) asked me to suspend my last payment on my Accord- very much appreciated the heads-up. We picked it up a day before Thanksgiving in their brand-new showroom (just moved that week). Arben took his time to describe the features, and there were no "surprise" hidden costs. We now have a high quality Honda CRV with all the features we wanted. Arben also found the time to follow-up to see if we had any questions. Overall, it was an excellent experience, and I recommend Courtesy to anyone looking for a new or used vehicle. read more

We have been customers at Courtesy Palm Harbor Honda since 2009. Throughout this time our family purchased multiple Honda vehicles and had these vehicles serviced exclusively by Courtesy Palm Harbor Honda. I have nothing but praise for this dealership; from sales to service they are the best. Don is the best salesman....EVER! He want the extra mile to find us the perfect car with the features we want. Always a fair price for a car and top dollar for our trade. The service department is beyond reproach. T'Lira, Justin, and Johnny are three of the best service advisers I have ever dealt with. All of our cars were serviced ON TIME, with genuine Honda parts, by Honda trained technicians, and best of all, we were charged a fair price for repairs. In fact, we get our tires installed by them because they are more competitively priced than the local tire shops. Their new location is beautiful; snacks, water, great coffee, tons of TV's and abundant seating. If you don't want to wait for your car, then Alex will give you a ride home in the courtesy shuttle. I had my CRV serviced this weekend; my service adviser texted me to inform me my car was ready....moments later, Alex (the. courtesy driver) texted me any told me he would be at my house in 25 minutes. He is a super-great dude who goes the extra mile to help the customer. We love our Honda cars and will continue to do business with Courtesy Palm Harbor Honda. read more

Just don't do it. I'm on my second car from there and should of learned my lesson the first time. Honda is a great car this dealership not so much. I should be enjoying a beautiful night instead I'm changing a cabin filter ? Boo Palm Harbor Boo!!!!!! read more

This is the first honest dealership I've ever encountered! They go out of their way to help you in the least expensive way instead of gouging you for every little thing like most dealerships. Great service department! I will keep coming back! read more

Today I bought my first car at Palm Harbor Honda. Tammy was my salesperson, and she was absolutely amazing. She didn't push me into anything, was kind and patient with us when we had insurance problems, and made sure to get us the best deal. She made the stressful experience of buying a car manageable and easy to understand. I would recommend her and Palm Harbor Honda to anyone. read more

After purchasing a vehicle at the agreed price not only did they FAIL TO GIVE US THE CAR but the employees are all a mess. They seem not to be on good terms with one another and all have no communication amongst each other. For the past week we have been considering a vehicle here or a Toyota, which frankly had better service and better prices. Having previously owned a CRV once before, we decided to stay in the Honda family but this is deplorable. The sales team seem to be all discombobulated and unable to find any common ground. Having made a previous appointment to look at the vehicles and potentially purchase one, when we arrived they told us that Sandy was unavailable but John so and so was.... Something came up... ok... well John so and so never showed up either!!!! Go back to the lobby to ask for service, finally get someone and this should have been our first red flag... A day later we come to an agreement and decide to purchase, only to pay and now leave with no vehicle having to return! Where on earth has this ever happened before?! Turns out they seem to be scrambling to sell the same vehicle to someone else. What a disaster on Their behalf!! If you are looking for good customer service, STAY AWAY!! read more

Brought Honda in for service though the CNA national extended warranty contract was bought through Crown Honda and had approval for replacing starter through CNA national and was completed same day Courtesy Honda's policy though is to hold your vehicle hostage till the warranty company sends them their monies for us that was 3 and 1/2 days so the moral of the story is that if your close enough to the dealer you purchased a warranty through use them to do the work as we will now do from here on out if in town read more

We purchased a Honda Odyssey this week. We worked with Ed Gowski, who made the process extremely easy on us. Due to COVID-19, we did all our discussions on the phone, but were still able to drop by and see the van before purchase. Ed came to our house Friday evening, wearing a mask and gloves for everyone's protection from the virus. We signed all the paperwork within 10 minutes. When we went to pick up the van the next day, Ed again wore a mask and fresh gloves. The steering wheel and driver's seat were wrapped in plastic. Ed stayed a safe distance away, showed us all the major features of the van, and made sure all our questions were answered. He also offered to be available for any additional questions should we need. We definitely appreciate the safety and professionalism through the entire process. read more