Positive is that Ivan took very good care of us and provided exceptional customer service as we were purchasing our car. He made the time go by fast with good conversation and laughs. Ask for him and he will definitely take care of you. The issue I had was during the appraisal because I was presented with a value which was $2,000 less than the online value. This was primarily due to a very small dent in the inside door jam because of the seat belt buckle got caught when I closed the door. The appraiser noted that it was structural damage?!!? Ivan even admitted that the car was pristine otherwise and even suggested that selling it to a private seller might be better. No budging on the value of the appraisal or the price. I could've walked away but the very low mileage of the car we were buying was too good to pass up. read more

Sal at CarMax Duarte made the entire car-buying experience exceptional. He was professional, friendly, attentive, and incredibly efficient from start to finish. When we returned the next evening to pick up our car, he was there exactly when he said he would be, had everything ready to go, and made the entire process smooth and stress-free. There was absolutely no pressure, no haggling, and no surprises--just outstanding customer service and a fantastic overall experience. I would highly recommend asking for Sal if you're shopping at CarMax Duarte. read more

Getting an online appraisal is easy, but there are things you should be aware of. Have your license plate or VIN number readily available and the current mileage handy before you begin the process. Don't be fooled if you are advised Carmax offer free Lyft ride within sixty miles radius, it's actually only ten miles unless you request express drop off online. For those who prefer an in-store experience, CarMax also offers express drop-off. This allows customers to get an appraisal offer online and schedule a time to drop off their vehicle at a CarMax location, where they can finalize their sale in under 30 minutes and leave with payment in-hand. Once the in-store sale is complete, customers can choose to receive a free Lyft ride home within 60 miles of the drop-off location. read more

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I took my 2018 Mercedes C300 in to sell it and I received a fair offer and the ease is the sale was fantastic. Every employee I made contact with was very professional and friendly. read more

This was the second car I've sold through CarMax and this time was exactly like the first time- a breeze. I knew my parent's car was worth between $13-$18k and their offer was somewhere in the middle which to me was fair as they handle everything and there is absolutely no haggling involved, which is why I chose not to go the private sale route. Maybe I would have ended up with a little more money but I would have been aggravated to the tenth power so no thanks. Sean was understanding and helpful in the overall experience. I'm grateful for my overall experience from everyone at CarMax. read more

I sold a car here at Carmax once, and I recently purchased a car here as well. They have a good selection of cars here. I basically was looking online in their website for different cars and it's feasibility. I happened to find one that I was interested in, and everything was done online. The car shipment from another location, the shipping cost, and all its information was at your fingertips. Not bad! I know this technology is everywhere nowadays... Just wanted to give them some kudos. I must admit it that their business logistics is outstanding. Basically everything was smooth sailing. The signing of new ownership agreement, financing agreement, the logistics of the car, etc., can all be done online. My sales representative was professional. He was very logical in the business aspects to ensure a smooth flow during my purchase. He wasn't too experienced in the technology part of cars. I understand, because Carmax sells most manufacturer name brands, so I can't expect him to be an expert in every aspect, nor answer all technical questions of every car. At the end of the day, I drove home my pre-owned car. However, there were a lot of scratches on my paint. The profile of my vehicle before the purchase only showed a fraction amount of scratches. I understand it is a used vehicle, but was a bit disappointed to see so many scratches that was pretty well hidden. It seems like after the recent rainstorm, all the detailed hidden scratches appeared. Even my interior was scratched at different areas. Anyhow, I wish they would disclose more issues beforehand. And I wish they would have done a better job detailing and touching up the car. But I was happy with the lower mileage in the car. And also happy to find interior I was looking for. Other than that, Carmax is a decent place to buy a car. Much cheaper than purchasing a new vehicle that's also used for work stuff. A good four stars experience. read more

I would recommend CarMax to anyone and everyone. I've had two major car purchases since living in California and have NOT been disappointed. I really appreciate the no hassle or haggle when buying a car. read more

CarMax - Used Car Dealers Near Me - Duarte, California

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I went in, afraid of what I was going to experience walking into a dealership. I even took a friend just in case someone tried to pressure me into something that wasn't just right... Ivan, you made my experience hopeful and smooth. You reassured me you weren't here for the money but to help me get what made me feel me! Once I took the car home, he still checked in on me to make sure everything was going smoothly. Unfortunately, I did have to return the vehicle within the 10 day mark BUT within 5 hours, Ivan was able to find the same exact car, same price, same mileage and had it delivered to Duarte. He literally rolled the red carpet out for me and I couldn't be more happier. Thank you Duarte team, thank you Ivan. read more

CarMax - Used Car Dealers Near Me - Duarte, California

Worse service very slow to much drama rip off customer still under 30 days warranty refused to fixed for free asking to paid for it have involved attorneys to step in . Void " michelle " all car junk have to repair use fraud inspection and fraud report read more

Salvador (Sal) Barajas at CarMax Duarte made the entire car-buying experience exceptional. He was professional, friendly, attentive, and incredibly efficient from start to finish. When we returned the next evening to pick up our car, he was there exactly when he said he would be, had everything ready to go, and made the entire process smooth and stress-free. There was absolutely no pressure, no haggling, and no surprises--just outstanding customer service and a fantastic overall experience. I would highly recommend asking for Sal if you're shopping at CarMax Duarte. read more

Everything went smoothly. (5/3/2025) Got a quote online first for selling a car, and after they checked the car, they confirmed that they honor the quoted they gave. The whole process took about 1 hour which wasn't too bad. Had a good experience overall. Would recommend. read more

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DO NOT purchase a vehicle from here. I went to get approved online to the application got approved. Came in to get the car. They told me that I needed to do a rehab application for some reason in person instead of online. Did it, didn't get approved in person for some reason. yes I know my is on the medium side, but I have good payment history. So I added my to the vehicle. She has a 780 credit score. What the initial application was before I added her was 28% interest and payments $1300. They said if I put enough down I could get the vehicle I didn't have any more money to put down besides what I had on me. So I added my sister which they said would bring the payments down and bring interest down. when we got approved they didn't read the paperwork to us. It was late at night time that they had come pick up this vehicle and look at it with barely any lighting only from their side pull in dock, and we had to wait all the way till closing and falling asleep in my chair, They rushed our signatures without explaining anything and we had everything set up on auto pay so it wasn't until now a year later that we realized that none of the information on the paperwork had been changed as she said it would now that my sisters on it. and we only because we had to update our bank information since we got new payment . I don't remember the name of the sales woman that helped us, but I do remember faces. read more

I had a great experience with Kristen and Omar. Even when things came up outside of their control held up the process, they were always checking in and making sure that I had a positive experience. They were thoughtfully highlighting vehicles that would be the best fit and not trying to go outside of the budget. read more

CarMax - Used Car Dealers Near Me - Duarte, California

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Wish I could write a good review regarding customer service these days but it's just so bad. They have a van I am interested in and after many phone calls to ask questions and email no one gets back to me. Even had a friend call on my behalf and they experienced the same service. When you do talk to someone they can't answer basic questions about anything and say "let me look into it and call you back" with crickets. I can't blame the sales reps but really blame the sale mangers for not taking them properly. Guess that's why Carmax business is wayyy down these days. read more

I decided to check this place out for my "car" experience and I didn't know that I need to have an appointment. However, the teams were helpful and provided me an ETA and worked out well. It took a little longer but since I didn't decide what I want...overall, good folks and helpful people. read more

My Fiancé and I had a wonderful no stress no pressure experience with Salim the sales agent. I can't say enough about how great Salim was! He helped us understand our best options with kindness, professionalism, patience and great attitude! Thank you so much Salim and Carmax Duarte! This was our first purchase there, but it will not be our last. read more

CarMax - Here we are with our new car and the beyond excellent sales agent, Salim! - Used Car Dealers Near Me - Duarte, California

Great Experience buying and trading in. Very quick easy and straightforward. Had a great experience over the phone and in person thanks Joseph for all the help! read more

Hard to rate because the experience in purchasing a car for my son was awesome. But 6 months in we're buying an alternator. A 2019 Honda HRV with 60k+ miles on its 3rd alternator! Sales Manager suggested we trade it in and buy another car (really?). And service guy had no car history facts before the car made it to carmax. Neither seemed to care but no surprise there. Anyway, over $1k for Honda alternator plus labor 6 mos in a fairly new car which should still be on its first. The current alternator is an aftermarket brand made in china. Needless to say, we feel duped and don't trust buying from there anymore. What started as an awesome experience turned into a nightmare. If someone can tell me it's normal for a 2019 Honda HRV to be on its 3rd alternator then I'll change my review but I won't hold my breath. read more

Long over due review. I purchased a car awhile back from the Ontario location and the service was incredible. I traded that car in October of last year 2025. Chris was a sales rep. We received great service. This review though is Susan Lopez which is a service consultant. I had 2 small issues that needed some TLC in the car I purchased and this awesome woman made it happened! She is amazing! Her made everything work out for me and still went to fill up my gas tank! Thank you Susan For the hospitality you are one amazing person :) read more

I bought a Honda Fit there 4 years ago. Great customer service! Great car, I still have it. Traded in my six year old car and they gave me what I paid for it brand new! read more

Just wanted to say thank you very much to Roger for being the best salesman he was very helpful and straight forward i recommend asking for Roger if you plan on buying a car with carmax , CarMax made my experience very wonderful I don't feel bad about my purchase I'm happy with my vehicle I'll definitely consider buying another vehicle with carmax , I'm not the type to leave a review but Roger definitely earned it and everyone in the dealership is very helpful! read more

CarMax - 2015 Toyota Prius - Used Car Dealers Near Me - Duarte, California

Typical bait and switch; don't trust this business. They gave us a ~13k "range" on the vehicle value. Since our car is in perfect shape, I figured we'd get something toward the top. Nope.. when we got the appraisal finalized, they offered us the bottom of the range. I asked what they found wrong with the car, and they had no answer (the appraisal sheet had all green checkmarks), they just said "that's the market value of the car". I'm not even mad at them low-balling us, but giving us a bs range just to get us drive to their store is just dirty used car salesman tactics. They had all the information (VIN etc.) to give us a price right away... and I'd understand if they pointed to some flaw to lower the price.. but nope. Just textbook bait and switch. read more

Overall, the process was smooth, easy, and hassle-free. But remember that you are buying a used card, so do your own due diligence. We ran our own Carfax, which didn't match CarMax's reports. Additional owner and accidents showed it up. We got a secondary car inspection and found multiple issues that the CarMax inspection should have found. CarMax fixed all the issues and provided a loaner car while the service was being performed. Happy with the car we got. Remember, always get another vehicle inspection. They give you 10 days to return the car. read more

I gave them all the information online and they gave me an offer of $1,500 for my 2009 Mini Cooper. Cool because it had alot of issues but I was truthful when I filled out the online application. They even knew I had to tow it in so cool that's not an issue. Except when I had it towed to them all of a sudden by offer went down. Had I known this I would have never dealt with them. Scandalous and I hope people see this and don't go to Carmax. Total ripoff. I didn't want to deal with the vehicle anymore so I just took the deal. Spent too much $$ with the mechanic and he didn't want to deal with it anymore as well. Pissed off is an understatement. The guy who checked my vehicle out was also rude. Why even give an offer ahead of time. Stupid company!!!!!! 1 star because 0 is not an option read more

This was my third car purchase from CarMax, but my first time at the Duarte location -- and overall, it was a very positive experience. The highlight was working with Reggie, my CarMax Consultant. Reggie was friendly, knowledgeable, and helpful from start to finish. I first test-drove a car on the lot, and while I liked the model, I wanted a different color. Reggie helped me arrange a vehicle transfer from Gilbert, Arizona, and kept me updated every step of the way. When the car arrived, he even came in on his day off to make sure I was taken care of. That kind of commitment speaks volumes -- I'd absolutely recommend working with him. A few things to know if you're going through the transfer process: just because you pay the transfer fee doesn't mean you're committed to buying the car -- but the fee is non-refundable. And you won't really know what you're getting until it arrives. You can see photos and read the description, but you won't catch every little ding or scratch, and you won't always know if the car comes with OEM floor mats or aftermarket substitutes, or whether things like a cargo mat or privacy shade are included. In my case, they weren't -- and replacing them cost hundreds of dollars. Not a dealbreaker, but definitely something to ask about up front. One other important point: if you're pre-approved through your bank or credit union, that won't sync with CarMax's system. You still need to bring in a physical check for the full purchase amount -- otherwise, you can't take the car home. I've financed with CarMax twice before, and despite having excellent credit (740+ FICO), I received less-than-competitive interest rates both times. I refinanced both cars later. This time, I cut to the chase and went with my credit union from the start -- their rate was far better than CarMax's. As for the vehicle itself -- a low-mileage Acura MDX -- it was in great shape overall. Smelled like new, drove like new, and I'm very happy with it. That said, because CarMax sells every type of vehicle under the sun, their team understandably doesn't have the same in-depth brand knowledge that a dealership would. So don't expect a guided tour of the tech features or how everything works. The MDX has an unusual gear selector (push-button and toggle), no touchscreen, and uses a console pad instead. These are things I didn't fully realize until after I drove it. Again, not a criticism -- just something to be aware of. If you go brand-specific (Acura, Lexus, etc.), you'll get a more tailored delivery. At CarMax, you'll need to ask questions and do a little homework yourself. Also worth noting: when you sell your car to CarMax, if there's a lien, it may take up to two weeks for them to pay it off. I wasn't expecting that -- and it resulted in me making two car payments in the same month. I would've appreciated clearer communication on that front. Still, despite those minor hiccups, I had a great experience at CarMax Duarte. The staff was professional, the process was straightforward, and I'm thrilled with my new car. CarMax has a business model that clearly works -- it's no-pressure, transparent, and much less exhausting than traditional dealerships. Just go in informed. Ask questions. Understand their processes. And if you're lucky, work with someone like Reggie -- he made the entire experience smoother, and I really appreciated his dedication. read more

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I didn't make an appointment and asked if I can get an estimate on the car. They said it would take about an hour. I waited in the lobby and after an hour, I received an estimate. It was lower than I thought but regardless the process was smooth and easy. Thank you James for helping us today. Friendly guy and helpful! read more

I had an exceptional experience selling my car at CarMax. The entire process was quick, transparent, and completely stress-free. The staff was professional, friendly, and explained everything clearly from start to finish. The offer was better than I expected. I was in and out fast and left feeling confident I made the right choice. Highly recommend CarMax to anyone looking to sell their car easily and hassle-free. read more

Dislike the waiting. Appraisal for 30-45minutes. Got an appraisal, waiting at business office and only one person was helping so another waiting in the line. Then when the lady got my pink slip, she mentioned another 30-45 minutes. They called me asking if I still there, and I'm back to the business office the lady told me to wait again. All the process someone mentioned only 25minutes?! Lucky that person as it's not the case with me! Someone outside offer me $500 more for my car, just because following my husband to just stay and sell it to carmax, otherwise I will sell the car to the person outside.. just have to wait and wait again!! So frustrating!! I'm changed it from 2stars to 3stars because of Mikayla, she's really good. Quick, friendly and organized. read more

CarMax - Another waiting.. - Used Car Dealers Near Me - Duarte, California

Had my car appraised at Carmax in Duerte. The team member who appraised my car was so disrepectful he popped the door guard off which exposes the door keyhole cover. After their lowball offer the pull a piece of the car off, do not tell me and let me find out once I qalk to my car. Bad behavior bad customer service read more

I was very surprised, it was a very smooth transaction. I wanted to buy a new car, so naturally, I needed to either sell or trade in my old car. The old car still had a lot of good life on her, so I want to get a little bit more money for her. I was just browsing Carmax website and decided to get a online appraisal, the amount was 20% less than what I could've sold it for, but since I didn't want the hassle of dealing with a private party, and listing the car and showing the car and all of that stuff, I decided to just sell it to Carmax. I brought the car in for a full inspection, and we completed the transaction on the same day. The inspection took about 15 minutes and the paperwork to do the transfer took about 30 minutes all in all the whole thing took 45 minutes which was amazing! Time is money, so I really appreciated the speedy service. They gave me the check and that was it. Kind of felt like the pawnshop but in a nice way lol. read more

CarMax - Used Car Dealers Near Me - Duarte, California

The entire management team is horrible. Leslie is too old to understand anything or relate to a customer. Paul and George operate on their time only and only care about what's going to put money in their pocket. Don't get your car from here, they don't care about you or what they're selling. read more

My only update to this ordeal is that Jazwell in their purchasing department went above and beyond to help me out with this lackluster experience. He was not only willing to hear me out but did so after I was already annoyed and noticeably upset about my experience over the last week. People like him are what saves a company that's floundering in the customer service department. I hope that Carmax can acknowledge when their employees are picking up the slack for the other employees that don't seem to care about the customer. I've purchased and sold numerous cars to Carmax over the last 10+ years that I've been a patron and this transaction was by far the most inefficient but again, Jazwell understood where I was coming from and pulled through. Thanks Jazwell. read more

CarMax - An appraisal for a car I don't even own - Used Car Dealers Near Me - Duarte, California

Bought a car from here and 2 weeks later it ran into so many issues. Service has been lagging to fix it.

Isaias the car salesman was extremely rude. Walked in with my little brother to take him to look for his first car. I asked to test drive a Dodge Charger as that is what his heart was set on. He continued to let us know how expensive the car was and how much the insurance would be. Seems to me like he assumed our budget and I never gave him a price point or asked for the negativity. He eventually just said the chargers are probably in the second row and walked straight back to his desk instead of offering us water or coffee or even to take us to the area where the vehicles were. Horrible and unprofessional service. read more

Came to get an appraisal for my sisters car. Talked with a dude name Daniel. Such an A**. I wanted to slap him. Attitude , didn't help for shit when I asked him a question about a quote I got on Kelly blue book all he said was I can't go talk to the business office. read more

I've been to this CarMax location several times to purchase a few cars and also sold a few cars here. The people have always been very helpful and process all paperwork efficiently and correctly. They're remodeled the interior sales area and plenty of people available - I still would recommend making an appointment since it can get busy depending on day and time. Recently went in to check out a Corvette. Luckily I got a sales person who was very knowledgeable about Vettes and was able to answer all my questions. I recommend asking for Chris Choi - he was super helpful. read more

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Went to Palmdale to pick up my Outlander, I searched on line so everything went smoothly, nice, friendly & courteous. The 3 of us all bought cars from carmax read more

Came here to sell a car. I was surprised at how smooth and fast the process was. I started the process online with an offer. Scheduled an appointment for Friday night. I uploaded all the documents needed, and brought what was needed. From the point of check in to walking out the door with check in hand was 25 minutes. read more

Went in recently without an appointment and asked to test drive 2 cars that I had picked out online. Was seen immediately (no wait) and set up for 2 x 10 minute test drives no problem. You just need your driver's license and insurance card to set this up. The test drives are self test drives, the salesman stays behind. Low stress. One of the cars reeked of cigarette smoke, but this kind of thing is why I picked a place that had two of the same car and I test drove both. The salesperson was honest about the cigarette smoke and told me as soon as he pulled up in the vehicle. This was my first time to CarMax. I picked it because of the low pressure, no haggle model. I was not disappointed. The entire process was quite low pressure. I got a tiny bit of pressure about the warranty but other than that it was very smooth. Much better than some brand name dealerships I've been to. The entire process was also very FAST. I ended up buying with a personal check (they just take a peek at your bank account to verify that you have enough funds), and I was out of there in 2.5 hours. There's also a 10 day return policy, and I think it was a 90 day / 4000 mile limited warranty. Random nice touch: if you want, they'll put a giant yellow bow on the car so you can take photos. When you're done, they'll put the bow away. Reddit and some online websites criticize CarMax for being expensive, but I found the prices reasonable. The dealer is even more expensive. Private party would be more work and more risk on my side. I'm not a big fan of the CarMax sticker they put on the bumper. The salesman says they don't remove these on request anymore, but they are easy to scrape off with a fingernail. My goal of having a quick and stress-free car buying experience was achieved. I did online research and thought about things for like 2 weeks, then got everything done stress-free in 2.5 hours. Unless the thing is a total lemon (and will update this review if it is), I am very satisfied and I plan to do any future automobile purchases at CarMax. Thanks CarMax! Bonus tips: - When searching online (both dealer and CarMax), make sure to filter by "within 25 miles". Local prices are more expensive than national prices for me. I was not getting accurate price information by searching the entire USA. - For a personal check purchase, sales tax and fees were about 8.5%. So multiply prices on the CarMax website by x1.085 read more

Efficient and Convenient The entire process was efficient and convenient. I enjoyed the sales experience with Cesar ( Sales Rep) . I knew what I wanted and I was ready to trade in and buy a new car at the same time. No pressure, very respectful of time and car goal. I knew it would take a bit of a time, especially trading in & buying. I was ready for it and not bothered by it. Thank you Alyssa as well who explained the documents and went smoothly . They have earned my return business. Don't wast your time with other dealerships. read more

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