Wonderful service with Koko\coco, I believe his name is spelled. Went smoothly, great communication and funny guy! Made the experience of getting the car better. read more

The service center has a little latte station, I was in a terrible rush to get in and out to order my parts and pick it up. They have next day pick up but because I placed the order at the end of the day Friday it wasn't available till Tuesday. Staff is very helpful in confirming the part through diagrams. Pick up no issues either, I just handed over my receipt and they picked it up for me ASAP. I was hoping for a text update, email or call that my parts came in. Lol beware of the sales staff chilling outside. I kinda already know that they are just doing their job, but the 180 in attitude when the came up to ask me if I needed help and I replied with "parts". read more

Javier, Matt, Freddy and the ones I can't remember the names of, everyone here is soooooo service oriented, it's ridiculous. Awesomely clean and professional place for all your vehicle needs and wants read more

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with limited capacity. They are not sanitizing in between customers. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big. This establishment doesn't get very busy, so there are always a lot of parking spots available. Each spot is pretty wide. Establishment: The establishment itself is very big, neat, tidy, clean, and organized. Staff: The staff here are very friendly, courteous, and professional. They accept both cash and credit cards. There is no credit card minimum. I brought my car in for its annual maintenance, and Angela was my service advisor. She was very welcoming, helpful, kind, courteous, honest, and knowledgeable. While waiting for my car as it was getting serviced, I checked out their free coffee machine, checked out their cold water and hot water machine, and read my own book. They even have one computer that you can use if you need it. They have a pretty big waiting area. Overall, not a shabby visit. read more

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Their service is very front and functional and they are very efficient and checking process and throughout the service process they are very transparent babe might not be the lowest price but they often they offer honest service but don't need all this for a give up remote battery that seems a little bit ridiculous but that might not be entirely the Dealer's fault but I digress read more

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Back in 2013, I bought my 2013 Scion TC from Toyota Pasadena, so when it came time to buy another car, I knew I wanted to come back. As a woman, I have to admit I was pretty intimidated by the whole car-buying process and wasn't looking forward to it. Thankfully, I was lucky enough to work with Miguel Cruz. From the moment I met him, he made me feel comfortable and never pressured me into making a decision. He took the time to answer all of my questions, explained everything clearly, and made sure I understood my options. I originally came in planning to buy a Corolla, but after listening to what I was looking for, Miguel showed me why upgrading to a Camry would be a better fit. He educated me on the differences and helped me make a decision that I genuinely feel happy about. Buying a car can be stressful, but Miguel made the experience smooth and enjoyable. If you're planning to visit Toyota Pasadena, I highly recommend asking for Miguel Cruz. Thank you again for all your help--I absolutely love my new Camry! read more

Toyota Pasadena - First Service Experience (5k miles) 1/2 (C- at best) I wanted to share my first service experience at Toyota Pasadena. I purchased my brand new Grand Highlander Hybrid Max about 8 months ago and brought it in for its first 5,000-mile service. Scheduling the appointment through the Toyota app was easy, and I came in hopeful this would be a smooth experience. My appointment was at 9:15 AM, and I arrived early at 9:00 AM. There were three open service lanes, and I pulled into the third lane behind another vehicle. I stayed in my car, assuming someone would come check me in, especially since I saw an employee checking in the vehicle ahead of me. I waited patiently, assuming they were working in order. Unfortunately, that wasn't the case. While I was waiting, four other cars pulled into the first lane after I arrived, and the employee began checking them in simply because they were closer to him. After the third car was checked in ahead of me, I got out of my car and asked another employee what the check-in process was. I mentioned that I had been waiting before those cars. He looked at me, said nothing, and walked away. That was already a poor start. I then approached the employee doing the check-ins. He didn't greet me, didn't smile, didn't acknowledge me as a customer, just said "I'll be right there." Not exactly someone you'd want as the first point of contact for customers. Once I was finally checked in, I was told to go to a numbered office and ask for John. Turns out there are two Johns in the same office, which seems like a small but avoidable management issue. The John who helped me was actually very pleasant, professional, and straight to the point. No complaints about him at all. He said he'd call when the car was ready, and I left. The wait time was about 6 hours for a 5k service, which felt long, but I didn't complain. Pickup itself was quick and uneventful. The real disappointment came when I looked at my car afterward. I had a portable battery station and a refrigerator cooler neatly set up in the back of the vehicle. If I had known they needed access to that area, I would have removed or prepared everything beforehand. Instead, when I got my car back: * All my devices were unplugged * Everything looked like it had just been tossed back in randomly * Nothing was placed back the way it was To make matters worse, they couldn't even put the trunk floor mat back correctly. It was sticking up on one side. If a dealership is performing a multi-point inspection, I would expect basic attention to detail like properly reinstalling a mat. On top of that, they left their numbered roof cone inside my car, on the passenger-side floor. So the car was returned to me in worse condition than I dropped it off. They were also supposed to update software for a recall, but I didn't see any clear confirmation of that in the paperwork, which added to the uncertainty. I want to be clear: I love Toyota as a brand. However, this experience left me with a very poor impression of Toyota Pasadena's service culture, organization, and attention to detail. For comparison, I've consistently had much better experiences at Honda Pasadena when servicing my fiancé's car. This review isn't meant to be dramatic. It's an honest account. There's something off about the hiring, training, or customer-service culture at this location. I'll be posting photos. Overall rating: C- at best. read more

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Amazing service from Toyota Pasadena. Just got my Toyota Rav4 XSE - Storm cloud / black top (FULLY LOADED) at Toyota Pasadena with sales person names Andre ! Everything went smooths, starting from negotiate car price, reservation and purchase. Good pretty good deal on this trim. read more

Toyota Pasadena - Brand new Toyota Rav4 XSE - Auto Repair Near Me - Pasadena, California

Purchased my very first car a few days ago and had a wonderful experience! Patron was kind and funny and made the whole process way less intimidating. Paul was great with finances too! read more

As my mom and I spent hours to look for new car price in many different Toyota location, we found Toyota in pasadena. This place has the most helpful service in purchasing a new car. I did a trade in. They helped me as everything i need. I got helped by Matt. He walked us through everything step by step. He asked what we need and made everything workable for us. At the end, we were so happy of what we have. Thank you again. read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

Christopher Ghattas and his supervisor Eddie Artteaga provide simply awesome customer service, will go the extra mile for you. I could not be any happier with my interactions with them! They really went out of their way to help me with my automotive issues. 5 star service Thanks guys read more

I want to take a moment to share how impressed and grateful I am for Toyota of Pasadena. Mechanical issues happen--it's part of life and part of owning a car. What truly matters is how those issues are handled, and this dealership sets the bar exceptionally high. Eddie Arteaga and John Velarde consistently go above and beyond to problem-solve, communicate clearly, and treat customers with respect and genuine care. They don't just process a service request--they actively work to find solutions and make sure you feel supported every step of the way. Because of their professionalism, integrity, and kindness, a stressful service issue turned into a reassuring experience. Toyota of Pasadena is fortunate to have people like Eddie and John, and customers are even more fortunate to be helped by them. Highly recommend. read more

Huge thank you to Koko and Alex for getting us a great deal and warranty on a used 2025 Sienna! Koko was so helpful and personable as we toured. Alex came through with a great warranty option for us. Highly recommend the team if you're looking for a Toyota! We'll definitely be back again! read more

Background On Visit: I usually go to either to this location or Longo Toyota depending on appointment availability for car maintenance service. The thing that keeps me motivated to go to this location is that there's less people compared to Longo. Promotions: You can check their website for promos. The last I checked, they had the $58.88 deal for basic oil and filter change. This is a great deal for others that don't want to pay over $100 (without discount) at the dealership for a basic oil change, but unfortunately on the day that I scheduled my appointment, it had already expired. So I ended up finding a last minute booking at Longo. Ambiance/Decor: The waiting area is relatively clean, modern furnishings are spaced out for social distancing, tv watching if you want to watch something while waiting for your car to be serviced, and they do have a complimentary coffee maker. Service: Service was good. They're good about about waiting approximations. I usually like booking for an earlier time so you can do other things for the rest of the day. Toyota Pasadena For Thought: Definitely a great place to get your car serviced. read more

I haven't purchased a car from this location quite yet. For context, my wife and I are looking to purchase a new vehicle for our soon to be family. Customer Service: If you have read any of my reviews, you will know that I care so deeply about the customer experience. I have been a server at Medieval Times for over six years, I worked in customer relations, and I am currently an account manager at my work. The reason why I am giving dislocation five stars is really because of Tana! She is absolutely wonderful to talk to and does such an amazing job at creating a welcoming atmosphere. Dealerships are intimidating to some degree. Purchasing a car for many families is a big deal because it requires trust and in atmosphere that is welcoming. Tana had both of these qualities! My next car purchase will undoubtedly be at this location because of Tana. Thank you Tana for being the amazing person you are! read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

I worked with Koko on the purchase of my new Tacoma. He made the experience so comfortable and advocated for me to get the best deal with my trade in. It was wonderful to feel like he was in my corner and on my side in trying to get me the most comfortable deal and to get me home in a great new vehicle! If you're looking for a new car, I highly recommend you seek out Koko at Toyota Pasadena!! read more

A warning for people looking to buy a used car from them. (I'm sharing my thoughts months later because they genuinely deserve this review) I bought an '07 Honda CR-V from Toyota Pasadena back in April of this year, and our salesperson was Young Ju. Everything seemed to check out with the car, including the test drive, but once out of the lot and onto the highway, the car pulled dangerously hard the opposite direction on curved sections of the road at highway speeds. There was no way to catch this during the test drive since Mr. Ju explicitly directed me to drive on straight sections of the streets and highways for the entire time. The kicker is we already committed to the purchase of the car and they required us to sign a contract that states that there will be no refunds or repairs of the vehicle even if an issue occurs within a few days (or in my case right after purchasing the car). No liability on their part whatsoever. I should have seen this as a red flag, but if you're seeing this you can learn from my mistake. I brought it back to the dealership and the manager KoKo told me it was an issue with the power steering sensor and hose (false) and that they'll get it fixed and replaced from their supposed master mechanic, emphasizing that it's an expensive repair and that they're doing this at a loss for them because "it's the right thing to do" even though they weren't obligated to (contractually). Long story short, it wasn't the issue, the problem was the steering rack which I'm sure they knew was the actual problem and that it was an expensive repair, and all they had to say was we can't do anything else, you bought it as-is. The cost to address the real problem cost $3000. We bought the car for $9000 and ended up having to hash out 3K more because of their dishonesty and lack of integrity. Now, this shouldn't be legal. An 'official' dealership like Toyota Pasadena, selling a used car that is in NO condition to be safely driven and shrugging their shoulders saying it's not their problem or responsibility to address. Anyone looking to buy a used car from them, bring your own mechanic to do a pre-purchase inspection if you don't know your way around cars because you may end up with something you regret from people who are way more interested in their sales and numbers than the integrity of their used cars and the safety of their customers. read more

I purchased a 2016 Hyundai Sonata Hybrid from this dealership approximately three weeks ago, along with an extended warranty, paying close to $20,000 total for the vehicle. I chose to buy from a dealership specifically for reliability, accountability, and post-sale support. After working an overnight 12-hour shift, I was driving on the freeway when the vehicle suddenly lost acceleration, the check engine light began flashing, and a warning appeared stating "Check Hybrid System Turn off engine." There were no warning signs beforehand, and the situation became unsafe very quickly. I had to pull over on the freeway and arrange for the car to be towed. When I contacted the dealership for help, I was extremely disappointed by the response. Instead of offering reassurance or assistance, I was told that the car is used and nine years old, which felt dismissive given that the vehicle was purchased only three weeks ago and is covered by an extended warranty. If age alone excused serious failures immediately after purchase, I would not have paid dealership pricing I could have purchased a used car privately through OfferUp for far less. I understand that issues can arise with any vehicle, including hybrids. However, a sudden loss of power on the freeway is a serious safety issue, not a minor inconvenience. The lack of empathy and accountability during such a stressful and unsafe situation was very discouraging. I hope this feedback encourages the dealership to improve how they support customers when urgent issues arise shortly after a sale, especially when customers have paid a premium specifically for protection and peace of mind. read more

If you bring your car for service here, you might as well get the Toyota Service care plan. I opted for the two year and three services plan for $238. That is an average of $79 per service visit. Pretty good deal in today's market if you want a thorough multi-point vehicle inspection each time you bring your car in. Complementary coffee /cappuccino drinks and clean desks if you bring work. Comfy tv area as well read more

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The long-awaited 2026 RAV4 Plug-In Electric Hybrid is so popular they're selling out before leaving the factory. Yet Toyota of Pasadena's staff were totally fair, transparent and helpful, making the entire car-buying process stress-free. (Unlike the sales team at Toyota of North Hollywood where we also checked; they insisted on charging many thousands more than a fair price and played the usual games dealers play, and changed the price a couple times as we spoke, not in our favor. We left and would never buy from there.) At Toyota of Pasadena, Patty Silva and Jennifer Toribio were straightforward and did none of that. They even threw in an add-on we really wanted. They and the entire staff were super friendly, taking as much time as needed to answer every question we've had even after purchasing, and checking in to make sure we were happy. Tana at the front desk makes you feel glad you walked into the place, and ensures you get what you need. Can't recommend this dealership highly enough. read more

5 Stars for the sales representative Mundo (Damian)! We came to see a specific car before closing on a Sunday evening, and he was friendly and really seemed happy to be representing Toyotas. Follow up was timely and responsive, and he was able to get his manager to a number we were comfortable with on the vehicle. Only removing 1 star because the dealership couldn't provide photos , video, or test drive until Weds, when I had seen the listing posted on Sunday morn. The car ended up being purchased by Friday, so it seemed others were also very ready to purchase. Mundo was the reason we were inclined to keep following up on the car, as I trusted him and felt he had our back in trying to seal a deal. read more

Honestly, I wasn't even planning to leave a review. The dealership sent me a follow-up request through text and email. At first, I ignored it--because I've come to accept that this just seems to be the "Toyota way" of doing business. But when the reminders came again, I decided to share my experience in the hope that someone in leadership might take notice and reflect on how this affects loyal customers. I left a review and no one contacted me about it. So it felt like it went on deaf ears. This was April 17 or so. I'm just now seeing that Toyota has yelp! So I'm going to tell my story. Let me be clear: this is not a one-time incident. I've had other visits where unauthorized work was added to the invoice, and only after pressing the issue was it removed. My wife has her own story--she was once told she needed a new battery when she didn't. Thankfully, we've always been discerning enough to catch these things, but we shouldn't have to be on high alert every time we come in for service. I wrote this review not to complain, but to advocate for change. If Toyota dealerships want to build long-term customer relationships, they need to rethink their service culture. The focus shouldn't be "how much can we get this customer to pay?" It should be: "How can we serve this customer with honesty and integrity so they want to come back?" Customers don't go to the dealership expecting a game of "spot the upcharge." We just want to get our car fixed, pay a fair price, and feel like we were treated with respect. We want to trust that the people working on our vehicles care about the outcome--not just the invoice total. Isn't that the kind of business you'd want to support? I hope I've articulated clearly how my experience unfolded and why it felt like yet another disappointment. To whoever reads this--thank you for taking the time. My only goal is to shed light on a pattern I hope Toyota will eventually address, not just in words, but in culture. -- A loyal Toyota customer, simply asking for better. read more

I've had good experience with service there. As I am just beginning my process to replace my 16 year old RAV 4, I stopped by to begin the discussion. I was pretty underwhelmed by the sales associate. I told him this would be a future purchase. I had several follow up questions. I had to send a number of emails to get him to follow up, and often he never did. I expected the sales service to be as good as the cars. read more

Third Purchase Here -- Still my Preferred Toyota Dealership: I don't write a lot of reviews, but I bought a new vehicle yesterday (03/13/26) and felt the experience was exceptional enough to warrant writing one. This is my third Toyota from Toyota Pasadena. I no longer live nearby, but I made the long commute back specifically because of the two great experiences before this. When a dealership earns that kind of trust, it sticks. Before pulling the trigger, I did my research in five other Toyota dealerships in a 50-mile radius. After all that -- I remembered exactly why I came back. ------------------------------The Sales Experience---------------------------------- Matt Mehirdel -- Sales Consultant Matt was outstanding. I already knew which vehicle I was interested in, so he skipped the typical sales script and focused on helping me understand the car itself. He walked through the interior features, technology interface, driver assist systems, comfort settings, and the overall layout of the vehicle. Everything was explained clearly and at a comfortable pace. He didn't just list features -- he made sure I actually understood them before moving on. If I had a question, he slowed down and walked through it. No rushing, no pressure to move faster. And just as important: no pushiness. At no point did it feel like he was steering me toward something I didn't want or trying to close a deal quickly. It felt more like working with someone who genuinely enjoys helping people understand the product. The interaction felt very conversational. After everything was finalized, Matt helped me set up the Toyota App, walking me through how to view general vehicle info, remotely start the car, monitor vehicle health/status, lock and unlock the doors, and receive maintenance alerts on my phone. Little things like that make a big difference day to day. ------------------------------The Financing Office---------------------------------- Paul Hoong -- Finance Manager Anyone who has bought a car before knows the finance office can sometimes be the most stressful part of the process. This experience was the complete opposite. Paul walked through every section of the contract out loud, at a real pace. He summarized the warranty details, explained what each document covered, and gave us time to follow along before anything was signed. He also clearly broke down the numbers -- the monthly payment, loan duration, and how the terms translated into the overall cost. No skimming. No rushing past the fine print. His office setup also made things smooth. A giant touchscreen DocuSign pad sits across the entire desk so everyone can easily review and sign documents together. It made the process feel organized and collaborative rather than transactional. It's rare to walk out of a finance office feeling fully comfortable with everything you just signed -- but that's exactly how this experience felt. ------------------------------------------Final Thoughts--------------------------------------- After visiting mother Toyota dealerships and making the drive back from out of town, this experience confirmed exactly why I keep coming back. Granted, this isn't a massive lot like Longo -- and honestly, that works in their favor. The smaller scale lets them do something bigger dealers can't always pull off: treat every customer like they actually matter. The professionalism, the transparency, the respect for your time -- it's consistent from the moment you walk in to the moment you drive off. read more

I originally purchased car from Longo Toyota in Elmonte . Customer service terrible there so I decided to start to come to Toyota of Pasadena . read more

Toyota Pasadena - Waiting room - Auto Repair Near Me - Pasadena, California

I called ahead and we met up with Sam from sales. He was great. We drive the vehicle we asked to see. However note this dealer is still doing surcharges but marking them as bugs dealer add ons to inflate the car price by about $2,000. Wheel locks $600. Alarm, $1500. And some fake paint coating. All BS. I told the salesperson I won't pay for the phony add ons. He said they would adjust the price to sell it. Anyway. We liked the car but my daughter is going to think over her options before she decides. read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

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Good and fast Cusomter service. Every time I have come for my car trouble it's been good. It's expensive but I guess all things with car repair is expensive?? read more

As a long-time Toyota owner who values reliability and genuine customer care, I had an outstanding experience at Toyota Pasadena today (January 10, 2026), and I simply had to share my gratitude. After being turned away at Longo Toyota around 1 PM without much explanation or help--despite my tire pressure and engine sensor issues being urgent and my history as a loyal customer since 2016--I quickly searched for another option and headed straight to Toyota Pasadena. I arrived at 2 PM without an appointment, not realizing your service department closes at 4 PM on Saturdays. To my pleasant surprise, the team welcomed me right in and made it happen efficiently. A special shoutout to my service advisor, Miguel Santiago, who was absolutely phenomenal. He was professional, attentive, knowledgeable, and truly went above and beyond to get my car repaired promptly and thoroughly, even with the tight timeline. His calm demeanor and commitment to excellent service turned what could have been a stressful day into a smooth, positive one. Miguel, you are a legend, and Toyota Pasadena is fortunate to have someone like you representing the brand. Thank you for prioritizing customers and delivering the kind of hospitality that keeps people coming back. Your team restored my faith in exceptional service--I'll be recommending you to everyone! If you're in the Pasadena area and need reliable Toyota care, this is the place to read more

Pasadena Toyota is by far the best dealership experience I've ever had. After being turned away at another Toyota dealership, I came here and the staff went above and beyond to help me out. Their communication was excellent, they were straightforward, honest, and truly cared about finding the right deal for me. The entire process was smooth and stress-free. Thanks to Pasadena Toyota, I'm now driving a 2026 Tacoma with a great deal. I couldn't be happier--thank you to the amazing team! read more

Wow wow 5/16/2025 today after work I went see if I can buy a car for my budget. And I called salesman Manny Aris and we met . He showed me a car and what I willing to pay . He helping a lot for first time buy and some discounts. He and sale team manager helping me a lot . If I can give them 10 star and I will . Now I have owned 3 Toyota . I love Toyota Pasadena read more

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If you are looking for a car this dealership is the right place for you. I just picked up a new 2025 Camry XSE and was helped by Koko. Koko made the whole process extremely smooth and enjoyable. Stop by and ask for Koko you won't be disappointed. I had stopped at other dealers and they were not offering any discounts but Koko gave me a deal I couldn't refuse. He was also extremely knowledgeable about all the features and gave me a proper walk around that many other dealers lack. read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

Had an awesome experience at Pasadena Toyota! Miguel, Koko, and Axel were amazing -- super helpful, friendly, and made everything easy and stress-free. Highly recommend this team if you want great service and honest people! read more

Please do not buy your toyota here. Just go to Longo. There is a reason why there are the largest volume dealership in the US. Service here is better and faster and they don't lose your keys when you come to pick up your car. read more

As a lifelong Toyota loyalist, I tried several times to give this place a shot but no luck. The latest experience involved being ignored by a salesman ( who was texting in his phone). I did approach him but he did not want to be bothered to the point where he didn't even turn around. He just looked over his shoulder and said we don't have them in stock and looked down at his phone again. I have no issues about low inventory of cars these days but common customer courtesy for 2-3 minute is not much to ask for. read more

I never thought I would write a review for my experience buying a car. However, the patience and care of Koko and Sam at Toyota Pasadena made the experience easy and enjoyable. Going in, I researched the car online and knew the general blue book value for that model. Negotiation on price took a minute, but was fair and we both left the table a little disappointed: which is good! After the deal was finalized, signing paperwork was made easy. Toyota takes care of filing all the paperwork with the DMV: a HUGE plus! During signing we asked for a longer warranty extension, but the car was a little old for a good deal, so opted for no additional upgrades. The whole process took about 3 hours. The next day we had the car inspected by the Toyota Pasadena Service Team and noticed a couple discrepancies. Koko and Sam were both apologetic and helped schedule a completely free, expedited service appointment to install the advertised upgrades. While I truly believe that this is not common, considering how they handled it, I recommend double-checking any stated 'pre-installed' upgrades yourself or have the car looked at by a mechanic/service member before signing. I love the car and just wanted to give a shout out to Koko and Sam for their incredible work and support through the whole process. read more

Toyota Pasadena are a little too big for their breeches. It confirms for me why I take my car to a third-party than a dealership, let alone *this* dealership. The ONLY people who know what the heck they're doing are the guys who take your car and bring it back under the service overhang. I had to take my car in for three recalls, after a scheduling miscommunication, I arrive at 7am and drop off my car, no problem. Later in the afternoon, I get a text to pick it up. I arrive to find no service agents at their desk and assume I can just pick up my car. The service attendant I talked to said I needed to complete some paperwork and assured me that an agent would be along. The attendant must have had the foresight to go and collect my car. And when he found me still waiting, he brought a supervisor to finish up my paperwork. By the time I was done, my car was ready and I could leave. Well done to that service attendant and his colleagues who do a great and fast job checking people in at 7am and had the presence of mind and customer service skills to anticipate the next step. Everyone else needs to step up their game from the top on down. read more

THANK YOU to Chris Ghattas at Pasadena Toyota for your enthusiasm and great help. I have delta with Toyota for years now mostly Alhambra Toyota and Chris and Pasadena Toyota are A-1. If you want MORE mechanics and less salesmen/people aimlessly walking around goto PASADENA TOYOTA!!!!!! read more

No one likes car trouble especially on a brand new one. Unfortunately, my one month old/ 800 miles 2026 Corolla, was having a problem not even the computer diagnosis could reveal. Toyota Pasadena stuck with me through it all: my verbal and written explanations, a 7 minute video of the car's behavior, and some pleading to be believed. Thank God that Arbi Amirian - Sales Manager patiently listened to the whole story and introduced me to Eddie Arteaga - Service Director. Eddie along with Freddie Caraballo not only believed me, but they also methodically worked on figuring out the problem until they could replicate it! Toyota Corporate recommended replacement of the transmission at no expense to me. THAT is excellent customer service. Toyota Pasadena provided a free rental car for the duration of the process. As important as fixing the car, their respectful and helpful attitude towards me is why I am giving Toyota Pasadena 5 stars. Thank you for believing me and restoring my car to its proper functioning, brand new condition. read more

Monday morning around 930am I have an appointment with Miguel/Service Advisor. I just need my tire to be repaired because it was punctured. Come 1130am I was told that the tire was irreparable because the hole is big but what he didn't know was I already asked the AAA that helped out earlier that I just need to bring my tire to the repair shop to patch it. I knew something was not right with Miguel the moment I met him In the morning, cannot look me straight and now trying to upsale me. He told me that they do not have that stock but can order and deliver by afternoon and they can replace my tire with new one around 2pm. The cost is $400 something. Anyway, I went to nearby tire shop and they fixed it within a few minutes for $30 only. read more

My service rep Angela Baxter is a gem! If you lose her, then you might lose my business. I have been coming to get my Highlander serviced at your service center for some time now. My mom has a older Camry and when she needed some service done on her car, I didn't hesitate to make an appointment with Angela. Angela is a kind hearted person and she treats all her customers with respectful professionalism. I witnessed her talking to other customers as she spoke with me. I appreciate her honesty and willingness to see the job gets done right. She always follows up on a question text I have or if a clarification is needed from a service tech has on my car. I know that she is a busy person and may not have time to respond quickly, but she does get back to me within a timely manner. I really appreciate Angela Baxter and will continue to bring my car back, my moms car back AND I will tell everyone that I know who owns a Toyota that when their car needs to be serviced to take their car to Angela. Thank you Angela!!! read more