Great service and I will recommend to my family and friends. Thank you so much Fa'ase'e Family read more

Don't ever go to lucy no good why because I get in accident she sad just take your car here town here we give you another car but return the other one I pay the AAA to town the car I did but nothing I end up no car how I'm gone go to work if I don't have a car I gave all my saving to Lucy and I never get my license plat .. she clam my accident no answer text..any one I need a car to go work how? Pitt is cool thank you for my eye glass read more

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Good service and all but car are worst nigthmare ....................... the car was runing good for 3 days and them all ligth came on had to change valve cover due to ignition coils were loose and cover screw were tigth at all since coil cover was broken them also gas fuel pump was bad smh read more

Update: After getting the two maintenance jobs done by Lucy Auto Sales I can say for myself that they sell decent car and if you are on a budget, definitely take a look around. Just don't for get to read and ask about all areas of your contract including return the car if you decide it's not for you! I will definitely be back to get my mother a car! read more

Lucy Auto Sales - Car Dealers Near Me - El Monte, California

They sold me a 2010 tacoma with a broken clutch/flywheel/ they did not attempt to help, not after a few days of purchase, check engine light and track lights keep going on, and plugged it on the scanner, cylinder one has a misfire! These people don't take any responsibility for anything, they're vehicles are overpriced based on Kelly blue book but the worst part is the vehicles are not certified, it's as is so they can get away overpricing a non working vehicle. Theses guys need really bad karma for fooling customers read more

Please note, the ONE star is because Yelp wouldn't let me leave a review without giving something. They need to add emojis cause this place deserves a emoji. So after reading the other reviews, this one will not be much different. However, I'm going to add in some racial or just profiling. You be the judge. I been shopping for a new car lately. I saw a Mercedes Benz of interest on Carfax and decided to go check it out and request a test drive. Local business so I figured I'd give them a shot mainly cause they're close to home. I wouldn't have to drive to Orange County or the Valley. When I got there, I realized I had accidentally left my wallet at home. At that point, I knew I wouldn't be able to test drive a car. However, I spoke with Billy. Billy was cool. I told Billy what I was looking for (make and model) however I left my wallet at home. Because of the time they were closing, I agreed to return the following day with my wallet. Billy took down my number and gave me a card with his name and number. I left. I returned the next day and asked for Billy. The older lady that I saw the day before was there and she stated she remembered me from yesterday. She stated Billy was not there however, she sent someone else to help me. Unfortunately, I don't remember the fellas name. I told him what happened the day prior and added that I wanted to test drive 2 different models. We briefly talked about both vehicles and my previous experience with another test drive. He went inside to get the keys. He returned and stated the manager (the lady) told him that they would need to run my credit before I could test drive a vehicle. I told them there's no need to do that for a test drive and left. By the way, dude looked uncomfortable saying it (just my opinion). Y'all I was thrown off a little bit. Every dealership I've been to (and it's been about 5) have allowed me to test drive before they run my credit. Now, why would there have been a need to run my credit if I was prepared to pay cash? See, nobody knew that. Nobody asked if I was interested would I need to be financed or paying cash. Did they see a black woman walking around who didn't look like she could afford what she was asking for? Or was it just a woman? Or was it that I didn't look like I could afford any of those vehicles on that lot...period? I was prepared to return to the business and give her some verbal smoke for the s$?& she pulled, however I believe it's much better to hit folks where it can hurt the mosts...pockets and reputation. Based on the previous reviews, y'all rep is trash. I hope y'all pockets follow if you treat people like this. I gladly took my cash elsewhere and got the same vehicle with similar miles for a better price. I hope they lose some business from this review. If there is another place to rate this business, I'm giving a review there too. Y'all gone learn to do better sooner or later. read more

NEVER NEVER NEVER buy car from this used car dealer. We bought a Honda CRV after driving it for a trip to Orange County, engine light is ON and went to my mechanic to find out that one of the cylinder is totally out and needs a $2300 major repair job. No smog certificate given after signing the contract and made payment. This is a illegal transaction according to the LAW. read more

July 22, 2019...3pm (1500). I drove in, parked. I was checking out the 2010 Tundra Double Cab, looking n checking just about 10-15mins. There's nobody came out from the office. I was getting sweating from 97° heat...didn't know what's going on and I left. About the Tundra, it was chipped, gapped, dents and scratches, not sure if it's worth $15,000-$18,000. It did looked it had rear ended accidents. They have body shop behind it so it explains it. read more

To sell me a car with a discrepancy in the miles, they knew about it but they didn't tell me they didn't return my full deposit. These people should be cited by the dmv. read more

They have the audacity of putting the car on hold for my friend after we went, obtained the purchase order for our bank and call us the next day to tell us they just decided to sell it to another customer. Talk about having business integrity. Shop elsehwere, guys don't even have the decency in dressing appropriate either. read more

I was looking for a used car last week. When I stop by Lucy Auto, I saw a toyota Corolla that is Excellent!!! Then a salesperson who his name is Wen to showed the car and helped me to test drive, he is very nice, patient and introduced all information, detail for me. There is no reason that don't buy car in this dealer. Their all stuff nice and showed passion to customers! They did everything great, prepared each documents and showed carfax report to me. I really recommend to go this dealer shop if you are looking for a used car!!!!! read more

Places sucks don't even go! Went to check out a bmw and couldn't even get a test drive in.

worst place ever - they cite you a different price than what is listed and then when you buy the car it is in horrible condition. trash from the previous owner, trunk dirty, engine dirty and they don't remember if it had an oil change so i had to do one myself. the lady in the back is HORRIBLE!!!! unfortunately i proceeded with the purchase not knowing these things until after, when i confronted her about the price difference after giving a $5000 deposit she said "you signed the contact ". the deposit wasn't recorded. DO NOT SHOP HERE read more

Friendly staffs, patiently answering all my questions. They work with many different credit unions and they got me low APR rate. I truly appreciate their help even I came late and they can still make the deal happened! Smooth buying experience I enjoyed! read more

I bought a Mercedes cla250 last week, they are nice, professional, sales Wen helped me got a best car, I really appreciate him help, if you are looking for a car, just come to lucy auto and ask sales Wen to help you. read more

The worst experience ever！my car's tire pressure is low and tire signal is on，I ask a guy check my car in this shop，10 mins late，This guy tell me， those Problems is solved and $20 charge！ Excause me？ No people ask me，do I need pay $20 for this！They just do tire pressure and charge ME！this is not a point！ When I say I do want to pay $20 for tire pressure. He said You can not leave before You pay this fucking money and take my car' key go to his office！！ OK this is my story！DO NOT GO HERE！IF YOU HAVE TO BE HERE，YOU WILL BE AN IDIOT LIKE ME！ read more

If you have an illegal problem with a used car that was sold to you and the dealer is not working with you then you need to go after the car dealers surety bond. California requires a $50,000.00 bond to be held by every used car dealer in case fraud happens. Contact the DMV for the information. read more

BUYER BEWARE!!!! I called these people and talked to someone names Ki about a Dodge Ram. I explained I was from Northern California and was interested in the truck and was wanting details about it. He said it was very clean and no damage. I told him I was 6 hours away and want to make sure. He assured be the truck was clean and no damage. I spent 6 hours driving down there to find that the truck was a piece of garbage. It was from Texas and sold on the auction block and brought to California. 1)The whole exhaust system was replaced with an after market one with no Catalytic converter for the California emissions which are very tight regulations and against the law to sell with out. That alone is about $1500 just to buy. 2)There is a hole drilled in the tail light to let water out when it was flooded. 3)The step to get into the truck was completely pushed in. 4) The whole frame was rusted and steering rack 5) There was a upgraded computer system wired into the truck and modified the factory harness 6) There was an exhaust brake installed and was not completely finished 7)The plastic on the headlights were so faded they would need replacement 8) Nail in the drivers rear tire and was completely flat just sitting there on the lot! 9)Scratches through out. I highly recommend staying away from these guys. they are super shady and completely wasted a whole day of my life I will never get back! DMV SHOULD SHUT THIS PLACE DOWN. read more

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Not sure how to feel about been approve first to see a car but oh wells went to another dealer wasn't with the same games

Purchased a vehicle here 9/25/18 and found out this week when trying to trade it into car max that the vehicle has FRAME DAMAGE that was on the AUTO Check report back in June that was reported at the auction/ whole seller Kai/ Lucy Auto Sales purchased the vehicle from. Went to the dealership to explain the situation and that it is illegal to sell a vehicle with prior frame damage without disclosing it. They are unwilling to make the situation right and said it was my problem. I trusted Kai and Pink when buying my vehicle and it turns out they just put me together to sell a vehicle. Please take your business somewhere else. read more

If I could give 0 stars I would. This was hands down the worst experience I've ever had at a dealership. I went in to check out a 2015 BMW i8. I asked to test drive it, which seems reasonable considering I'm purchasing a used vehicle. I don't know his name but he was an Asian guy with a beard. He told me I had to get pre-approved first and that it was company policy. I told him that didn't make sense, I'm not taking an inquiry on my credit for a car that I don't even know runs well. He still refused then he lied and said that's how every dealership operates. I asked to speak to the manager and he told me there was no manager. Then 2 minutes later said he was the manager. He then told me, "you like? Then let's get you approved and talk. I don't understand why you want to drive it. Look at it. It's good." . . This man literally said some dumb shit like that to me. The whole time was looking away as if this was a complete waste of time for him. I drove 35 minutes to go look at this car that I was seriously considering purchasing today. I told him he was being rude and he said, "then you can leave the lot." I am filing a real complaint because none of this made sense and the only explanation I can think of was: he was discriminating against me. I left. I would never recommend anyone to shop here. Unprofessional. How that man has a job in sales, beats me! Do not go here! read more

If they tell you that they help people with less thsn stellar credit. Dont believe then. For what they asked as a down you could pay cash for a used car. They are not out to help you at all. They wouldn't begin to help me when others would. Very disappointed in their customer service and their attitude. They seem disinterested in New clients and building relationships. read more

I recommend lucy auto lucy works with you with bad credit even with repos she loves working with her costumers i went to so many dealers and she was the only one that help i just got a van from her read more

Typical used dealer scam lot. They buy a cheap broken car at auction, fix it enough to get it off the lot, and keep you coming back for repairs. Even their newer cars are junk, hiding potentially thousands of dollars in repair costs. They may seem friendly and helpful on the surface, but their intentions are to scam you out of every penny they can. There are plenty of other used car lots in so-cal to take your chances on. Avoid this one at all costs! read more

I just bought a fifth car here and the service here is very good. They can also do maintenance

I purchase my first car from lucy auto a 2005 Santa Fe Hyundai had it for 3 years already and it's still running good. Very good service I will definitely be returning to purchase another car. read more

We recently got our car scratched with the bumper and trunk which needed some work on plastic and metal, and to re-paint. We called Miss Yang in Lucy Auto Sales & Services and she gave us a very good initial assessment about how to repair it and the fees. We drove to her store and left our car there, we got our car perfectly fixed on the same day looked the as brand new one without expedited processing fees or whatever. We are really appreciated for the amazing work!!! read more

Very pleasant to deal with. After test drive I was able to have the Tahoe inspected by my own mechanic and it passed with no problems at all. They arranged my financing with an awesome interest rate. Very pleased. read more