I purchased a 2006 Lexus rx330 from Carmax a little over a year ago . I have done the regular maintenance such as oil changes, tire rotation, alignment, new tires 2 times,brake pads and rotors etc. One day about 2 months ago I was driving and I heard a noise, all of sudden my tire flys off out of no where !!! This is after I recently had an alignment and brakes and rotors done , with no indication of any issues!!! So my car gets towed to the shop and the mechanic determines that my bearing and hub locked up , caused the axle to break and a few other issues , the amount would be $2400 !! So maxcare CNA national warranty are telling me that it shouldn't be a problem and they are sending out an inspector, not to worry. So I let the mechanic know that everything should be covered minus the deductible and they are sending an inspector out. So the inspector comes out and tells the mechanic it looks like I drove it after the break down , how can I drive it without a tire or an axle?? He sends his report and pictures to CNA and they say they will only cover $149 dollars of the $2400 bill because I should have known that this would happen and shouldn't have drove it before it occured ! I'm apparently supposed to be psychic and know that after only a year I would need to perform regular maintenance on a bearing and axle! They did not care and were very rude I might add! I'm a young mother of 2 children and currently unemployed this situation really hurt me and they are refusing to help despite me paying 1800 dollars for the warranty and they have not paid for anything ! I'm also planning to let the Attorney general, the BBB, and Secretary of State know of this robbery they are committing on innocent people !!!! read more

Bought my wife a 2014 Lexus ES350 from this Carmax, my salesperson was Kierra McCorkle. Let me start by saying that my wife and I dread buying cars because of the process however she was an absolute pleasure to work with! She keep us informed thought the process because we had to have the car shipped in from Florida. Once the car came in, we were there for a couple hours good and we were riding out in my wife's new car! She made this a very pleasing experience and this was a very pleasant experience. She was amazing and I HIGHLY suggest using her at this location. read more

My shopping experience with Carmax was virtually stress free. The saleswoman listened to me and found several specific models of Toyotas that I was interested in. She also gave me the history of each Corolla along with its specific features. I left to review all the information. When I decided on the one for me, I returned and the saleswoman located the car and had it transferred from Hickory, NC to Gastonia, NC.A few days later, I test drove it and agreed that it was a fair price. She also did all the necessary paperwork in assisting me in selling my former car. read more

I got my new Dodge Journey from Steven saia he was amazing!! He worked so hard to get me in the car that for my family!! I could not have asked for a better sales man!! It's a great car my payments are what I wanted and the car is wonderful it looks exactly like the pictures and it smells amazing!! If your looking for a good car with a price you can live with and someone you can depend on calling you back in a timely manner?? Go see steven saia! The carmax team he works with will work with you and your family's needs!! Thank you Steven and carmax I'm so happy read more

First time Carmaxer. Loved the buying experience. Gary was super easy going. Sales process was a breeze! Most likley will buy via Carmax again. Tradein offer was ridiculous though--a simple process but super low. Same Carmax vehicles were on website for about 10K and up. They offered 2.5K. I expected low and didn't expect to be trading in anyway. Great buying place. Poor selling place. I'll be back. read more

Ken made the process simple and painless. I was there maybe 2 hours and I drove off with my car. Ken was personable and kind. He listened to exactly what I wanted and didn't try to talk me into anything. He gave us time to just walk around the lot without him and just talk our decision out. Best car salesman I've had the pleasure to meet. read more

We purchased our 2015 Nissan Rogue from CarMax in Gastonia and had a wonderful experience! Angelo and the entire team were extremely courteous and professional. It was the most low-pressure, full transparent, enjoyable car buying experience I have ever had! read more

Just bought a beautiful truck here at carmax in Gastonia,NC. Great buying experience all around, from researching online and getting pre approved for financing to buying the truck. My salesman Steve Forbes was great !! Thank you !! Highly recommend. read more

Car buying made easy. Definitely not your usual car buying experience. My wife and I bought two cars this year from Allen Whitaker. Both a pleasant experience. read more