I had the pleasure of buying my car through Toshiya. He went above and beyond for us, despite the rushing around we handed to him. He didn't give us the run around and made sure we were getting the right vehicle for our needs. Would def buy from again and highly recommend! Thank you Toshiya! read more

Independence Mazda - Mazda CX-90 3.3 Turbo premium plus - Car Dealers Near Me - Charlotte, North Carolina

Myles was a fantastic Salesman. Thank you for the laughs and the laid back experience.... read more

Independence Mazda - Car purchased - Car Dealers Near Me - Charlotte, North Carolina

Mike Brooks and George were extremely helpful and kind. We did not feel pressured or rushed. I highly recommend car shopping at Independence Mazda. read more

Independence Mazda - Our CX-5 at home! Nice car - Car Dealers Near Me - Charlotte, North Carolina

Independence Mazda service manager and Auto tech took their time to work out a situation that could have cost us thousands of dollars and worked out a solution to provide the best service. They work hard to preserve your hard earn dollars as best they can. Will be back. This is trusted location and their willingness to work with their customers. Mike J - customer read more

Mike Brooks was amazing throughout the whole process. He made everything so easy and helped my Fiancé and I get a good deal on a CX-5!! Thanks Mike! Can't recommend him enough! read more

Independence Mazda - Car Dealers Near Me - Charlotte, North Carolina

From the time I walked into the showroom up to happily driving away in my wonderful car. John demonstrated excellent service and a wealth of knowledge regarding the Mazda offerings. He patiently and gently guided me to exactly where I hoped to arrive; a proud owner of a 2025 CX-5. John is an asset you, the dealership and a model of what the car buying experience should be! read more

Have taken my cx 50 back twice for seat repairs and it has come apart again for the third time. Very frustrating dealership to work with. I will not be returning for third time repairs I will take it elsewhere. read more

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Very professional and pleasant staff! Always address my questions and concers quickly.

Update 5/14/2025 Today we received notice that our tag has been cancelled by the DMV because they dealer never transferred it. It turns out that they misspelled names on our contracts and needed to make changes. They tried to blame us for them putting my husband's name on some paper work incorrectly. They said that they have been trying to reach us but that is absolutely not true. We had no voicemails, no phone calls, no texts... nothing. This is an absolute lie. So now we have a car we cannot drive again because they failed to complete the transfer of the tag. I asked for a name or manager or parent company to escalate the situation to and the general manager refused to provide that information and hung up on me. She has been very rude the entire time and has continued to not acknowledge any wrong doing by the dealership. ----------------- I want to start by saying that our initial experience at the dealership was great. Our salesperson, Toshi, was professional, friendly, and made the in-dealership negotiation and purchase process smooth and enjoyable. Based on that, we felt confident enough to return and purchase a second vehicle just days later. Unfortunately, things took a turn once we left the lot. Despite having signed all the paperwork and completed both deals, we were sent home with a three-day dealer tag and a "test drive" document--which was confusing and felt misleading, since this clearly was not a test drive. I raised my concerns, but nothing was done. We were assured the temporary tag and a return envelope for the dealer tag would be overnighted to our home. That never happened. I had to call multiple times to follow up. Meanwhile, I also noticed that my trade-in vehicle still hadn't been paid off. I was told they didn't plan to send the check to pay off the trade for several more weeks. I expressed my frustration and even had to threaten to return both vehicles before they took any real action. Even now, more than two weeks after purchase, I still don't have a valid temporary tag. I still have the original dealer tag, which is no longer valid, and I cannot legally drive the vehicle. Despite full payment being received by my bank, the dealership delayed the tag and registration transfer, again forcing me to make repeated calls and demands just to get a basic step completed. I still have not received any proof that the registrations have been properly processed. To make matters worse, I am now making payments on three vehicles--the two I purchased and the one I traded in--because the trade-in hasn't been paid off. That's unacceptable. At this point, since the dealership does not seem interested in resolving the situation, I will be returning the dealer tag directly to the DMV and asking them to assist with issuing a proper temporary tag so that I can legally drive the vehicle I purchased. Lastly, when I got home from the dealership, I noticed the cap was missing from one of the tires. I was told (twice) that it would be overnighted. It never arrived. Overall, while our in-person experience was positive, the follow-through and post-sale customer service have been extremely disappointing and, frankly, concerning. The lack of communication, follow-through, and proper paperwork handling has made this a stressful and frustrating experience. I sincerely hope the dealership addresses these issues to prevent other customers from going through the same situation. read more

Independence Mazda service by car recently and all went well. The service department representative (Alex R.) was helpful, friendly and the service was timely. read more

Myles is very friendly and truly looking out for what's best for his customers. Definitely recommend working with independence Mazda

I bought an SUV there in March. they wanted $17k I got them down to $14,5 and just the other day, I received an offer for them to buy it back for $7k!!!! That made me feel like an idiot and I got scammed. And then when I called to talk to somebody about it, the guy kept interrupting and cutring me off, he didn't wanna hear it. I knew I should've got it shortly after I bought it because the windshield wiper fluid kept leaking the reservoir needed replaced. It took him four times and I gave up. It's still to this day it has a tiny leak in it DO NOT TRUST THEM!!! read more

I worked with some awesome people at the dealership! David and Jarell helped get the deal set for me and answered the numerous questions I had along the way. They were patient as we worked back and forth to get the car I wanted at the price I wanted. I was going back and forth between the CX-50 and CX-90 and finally settled on the CX-90 Preferred! They ordered it from another dealership in the color I wanted and had it ready to go quick. I absolutely love my car and feel like I had great customer service all-around and feel like I got a good deal with the OTD price. This was in comparison to another local dealership that had higher prices and less customer service! read more

If I could give a 0 star rating I would. I have a Mazda certified used 2019 CX-9 that we have owned since 2020 and never has been wrecked with a clean carfax. Purchased from Stevenson Hendrick Mazda in Wilmington. When purchased, it had less than 10,000 miles and we now have 89,248 miles on it and live in Charlotte. In stop and go traffic, the car recently started running hot and the air conditioner would blow hot air. I researched Mazda corporate technical service bulletins and Mazda sent me Bulletin No.: 01-023/19 and said I would need to take it to a dealership to have the work done since the PCM needed reprogrammed. The bulletin was for the Mazda 6 of the same year, but I was told this likely needed to be replaced. Some vehicles may exhibit engine overheating with one or more of the following symptoms: "EXCESSIVE ENGINE TEMPERATURE: ENGINE OUTPUT WILL BE LIMITED" displayed in the instrument cluster Red overheating indicator illuminated Engine temperature gauge reading in the red zone (260°F / 126°C or more) NOTE: This condition usually happens when the vehicle is in stop and go traffic. I took it into this service department and the diagnostic fee was $177. The next week, i received a text from the service manager asking me if the car was ever wrecked. I get a crazy video link that was horrible to navigate and understand with loud music playing in the background saying that the ground wire from a relay (PY8W-15-651) caused the relay to have a burnt end and fail. After finally speaking with the service manager, he told me it would be $670 to replace the relay and clean the paint off the ground wire plus the $177 diagnostics fee!!! After arguing that the needed PCM reprogramming may have caused this with him and they could not even verify with Mazda it was needed, I finally asked him how much it would be just to replace the relay. $275 parts and labor plus the $177 diagnostics fee!!! $452 just to replace a relay in a little box that sits behind the drivers side headlight!!!! I went to pick my car up today, paid the $177 diagnostic fee, and drove to O'Reilly auto parts to pick up a $25 relay that took me 2 minutes to put in. My air works, the car does not run hot in stop and go traffic, and only time will tell if it burns out again if it was the PCM programming or the painted ground I have still never been able to see after asking. I also found online where Mazdas from the factory are notorious for having this painted ground issue! But really what the $177 cost gave me was the knowledge that this service department will try to take you to the bank to rob you! Stay away! read more

Edit: Months later still waiting on my refunds and I keep calling the dealership trying to get someone that can help and I get no where every time. Bought a new car and was told I was getting a great deal but they just kept taking my warranty refund checks from my last car and using them for the down payment without telling me that. Also still owed a refund check that they still won't pay me ( now 6 months later no check). When to cancel my current warranty and filled out the paperwork the guy told me he will get to it.... A month later I went in and he never cancelled my warranty. Stay away from the service department bc they told me a coworker with the same car I had has a speaker that sounded worse than mine and couldn't do anything to fix it even though I had it covered under warranty. I love Mazda but this place really sucks so don't buy from them. read more

Service dept did a wonderful job on my Mazda!! Employees were so friendly and helpful!!

Your dealership exceeded my expectations in every way. The professionalism, customer care, and service were top-notch. I appreciate the patience and attention to detail shown by your team. I highly recommend your dealership to anyone looking for a great car-buying experience. Ask for Mike Brooks read more

I've been to this location for two cars now. The first car was definitely a below average experience getting it. Gave it to us with no gas as the gas card had gone missing. It took almost all day to get the car but since it was my first one, we figured it was issues with the bank approval. We just went this past weekend to turn in my lease and get a new one, seems pretty standard. I was very clear as to my budget and our sales guy Myles made it seem like it was not a problem. I end up with basically double my down payment and still way over budget monthly. If the cars I was shown were not in my budget, that should've been said WAY ahead of time prior to signatures. I understand that's part of the "game" for car salesmen, but it just seems a little shady. They were able to work out an okay price for me given the rates currently but it just rubbed me the wrong way given how clear I was about what I was looking to spend. Even with them having all my previous records and documents from only 3 years ago, they had a massive issue finding my details on my lease that they gave me. Not sure if systems got switched or what, but just seems a bit unorganized. All that to say, we showed up at 9:30AM and I didn't leave with my car until 2:15PM. We did one test drive and proceeded to sit in their dealership for the rest of the time. Detailing the car by itself was at least an hour and then another 30 minutes for them to fill up gas. While I'm waiting there for this exorbitant amount of time, my car salesman Myles, sees that he got the sale out of me and very quickly moves to the next client without even sending me off. He's selling to them and doing paperwork with them with the keys to my new car in his hand for at least 20 minutes. The only reason I'm not giving this a 1 star experience is because of Toshiya Namba. He's a car salesman who started a few months ago that recognized how long I had been there and made it a priority to get me out of the dealership promptly. He made no commission off of me, he was even showing me other cars for fun while I was waiting after I had already signed my lease. He helped me switch into my new car, set up my mymazda, and got me on my way after 5 hours at the dealership. Very appreciative to him, would recommend him if you're purchasing there. read more

Best car buying experience! went in to look at new and used CX-5's and got connected with George and Myles; a very seasoned, experienced sales duo! I looked at and discussed the options & ended up with a great deal on a new 2025! George and Myles worked hard for me and I drove home in my new car that night! I could not be happier! Highly recommend this dealer and George and Myles! read more

Bob helped us with trading in our Toyota Prius for a CX-90 PHEV and helped make the process as painless as possible, despite hitting a couple of paperwork snafoos! Our experience sold us on Mazda in general - so much so that we compromised and went with a white vehicle (despite not originally wanting a white car!) Thankful for the support and patience through the process -- Bob was wonderful to work with and was incredibly catering to us and our families needs! read more

Went in for an oil change for my 2021 CX5 with the thought of probably seeing financially IF i can trade in my car for a CX90. I've learned to go with a closed mind so I won't get upset that I cannot do so. However long story short Mr Brooks was a pleasure to work with! He guided me in the RIGHT direction, his years of experience answered ALL my questions! I may not have liked all the responses but he was telling me what it honestly is. He then put me in the hands of Noah and he guided me through the finance part as quickly as possible, also a pleasure to work with ONLY thing I hope Mazda at Independence can change one day is the Bell that one rings when you purchase a vehicle. (It unfortunately gave me goosebumps cause hospitals use this as a celebration for cancer free patients) overall grateful for everyone who works at Independence Mazda ! I'm happy with my upgrade! THANK YOU!!!! read more

Independence Mazda - Car Dealers Near Me - Charlotte, North Carolina

Great people to work with. they are always willing to listen and cooperate as they can. Also I am pleased with the servicing of my Mazda RX5

Very pleasant experience at Independence Mazda. My sales agent Toshi did an amazing job and helped me get the car I wanted at a price that met my expectations. read more

Loved my experience at independence Mazda. Worked with Devontae and he was wonderful. If you're in the market for a new car give him a call!

This was my first time getting a car in my name. Of course I come in lots of questions, cautious of everything, and ready to bargain till the cows come home. Luckily I had Abi as my salesWOMEN. She did everything she could to give me the best car for the best price. When she inputted the rest of the team they were just as great as her. Very helpful, understanding, and I didn't feel like they were trying get one over on me just because it's my first time getting a car. Employees of Joe Maus Mazda if you're reading this first off don't get too excited from this great review and second off I really appreciate how much care and time your team put into my experience. read more

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My cousin and I had two leased vehicles Mazda CX-5 Tour ending in two months... Myles was our sale person, very polite and great personality, he sat down with us explained our options. Then brought into the picture Sam the finance Manager who did everything in his power to make the deals happen. Sam is an excellent professional, very knowledgeable and ready to help the customer, the experience we had with him was phenomenon. For sure their worth recommending new customers to them. Noah finalized our paperwork, he was very professional and very pleasant at the same time. This trio worked very well together and my family is very happy from the results. Special Thanks to all three of them, Myles, Sam and Noah. Sincerely, Maria Atsas Pothiti Giannikuri read more

Abi is the best and so easy to work with. I would highly recommend her to any one in need of a car

I just purchased a CX-30 from Tre at Independence Mazda. The entire process was fantastic and exceeded my expectations in every way. The finance process with Hanna was great as well. I can't be happier and look forward to doing business with this dealer in future. Thanks Tre! read more

The staff, Amazing! The service Amazing! The wait time not even all day to get me approved, The representative Toshi was Amazing The owner who i got to meet Amazing The Manager Jarrell Evans patient and Amazing! To sum up my experience it was Amazing!!!!! Thank you Independence Mazda. read more

George and Sam were amazing. Provided world class service, made sure I left with a brand new car, with the best deal. They took their time with me, answered all my questions. I will be a Mazda customer for life. read more

I just had my second experience with Mike Brooks at Joe Maus Mazda (formerly Independence Mazda). I specifically returned here for business only because Mike contacted me for a possible early deal on my current Mazda3 lease. I had such a positive, painless and trustworthy experience the first time with Mike, I jumped at the opportunity to hear Mike's offer via email for an early lease trade-in. As expected, I was not disappointed. I fact, I left being even more impressed than I was the first time I did business with him. He valued my repeat business and took incredible care of me (just like he did initially). Mike really does partner with the buyer and fights for your situation and what you need/want. He's on your side in the deal. I'm someone who does not need a car, demands a low car payment, yet a high quality vehicle. Mike has always met me where I needed him to financially and delivers exactly to my expectations. He listens, is honest and is NOT trying to just make a buck. He wants you to be happy, love your car and does the best to make the entire process as painless as possible. I highly recommend Joe Maus Mazda and make sure to ask for Mike Brooks! Tell them Elizabeth V. sent you. :) (I don't get any royalties/props whatsoever.) read more

Independence Mazda - Car Dealers Near Me - Charlotte, North Carolina

Went in for the first oil change. Several weeks earlier my wife had a flat tire and while jacking up the car the jack broke. The dealer advised that as an "accessory" the jack was not covered under the factory warranty but that the dealer would replace it as a courtesy since the car was practically brand new. That's very good service. read more

Last Week I bought my 3 Mazda from George Jankowski at Independence Mazda. I purchased a 2021 Mazda 6 Grand Touring 6 Sedan (Stick # 11025A). I always return to George when I am going to buy my next car. I know I can always count on his professionalism, patience, care and listening to my concerns what the needs are in a car and expense. My Family and myself refer George all the time whenever anyone mentions they are looking to buy or lease a car. T. Ashley read more

I bought my 1st Mazda ever this weekend at Mazda of independence. I truly appreciate this being a smooth transition as I hate buying cars. But honestly I enjoyed my business transaction with my sales associate Big Mike. He listened to my needs, where I wanted to be as fat as price etc. Then I also dealt with the used car manager honestly forgot his name but he was awesome as well. Then I also dealt with Jack. I believe he was a manager as well. Then we go into the finance room and Noah was great. He was very personal and professional. If u are looking to purchase a vehicle please stop by and ask for Big Mike read more

Had my yearly car-service visit today at Independence (Joe Maus) Mazda, and as usual, they were very friendly, professional, and thorough. All key components were checked for any possible issues, and they also took care of a recall on my 'Mazda CX-50' that I wasn't even aware of. I highly recommend anyone looking to buy a new Mazda... or who just needs service to their Mazda vehicle go to Joe Maus Mazda. read more

Myles has sold us our last 3 cars! He's always provided us with the best service and comfortable prices. We won't go anywhere else!

I bought a car from George and he was such an honest & trustworthy salesman! Made the buying process so easy. Thanks Mazda & George!

I'm super thankful I trusted Joe Maus Mazda. What started off as a frantic visit turned out to be a beautiful turnout! I was able to purchase my 2020 Mazda Cx-5 touring! My sales representative Jarrell held my hand throughout the entire process. He was extremely helpful, knowledgeable, kind, and overall supportive! He provided me knowledge to understand certain "dealership/finance" terminology I was not aware of! I highly recommend everyone to stop here and speak to Jarrell for your car purchase! He will get you right! I'm super thrilled with my purchase! I went from browsing at a nearby dealership for a 2018 Mazda Mazda3 with 48k and walked out with a bigger and badder vehicle for 28k. Staff is super friendly! Everybody is willing to help! Highly recommended! SN: Jarrell I just want to thank you so much for making my dreams come true! Thank you for getting me into the vehicle of my dreams! Thank you for checking and and ensuring everything fell through for me! I truly appreciate your consistency and dedication to want this bad as I do. You made my experience more than a sales experience! You made my purchase meaningful! Thank you! read more

I had a fantastic experience at Independence Mazda when I took my 2020 CX-30 in due to some acceleration issues. They quickly diagnosed the problem which was the torque converter and, fortunately, the repair was covered under my extended warranty. :-) They had to order the part which arrived in a couple of days. They had the car for a little over a week (I had some other work done at the same time as well), but I was provided with a courtesy loaner so I was not left without wheels. All the service advisors were great but I primarily worked with Alex who made sure I understood the problem and kept me informed along the way. When I went to pick up my vehicle it was washed and ready to go. The car is running great now and acceleration is back to being smooth and responsive. I recently moved to North Carolina from Washington state. I have owned four Mazda's and bought three of them from the same dealer there. When I'm treated well, I am a loyal customer and, after this experience, I will definitely return to Independence Mazda. Thanks to the everyone in service for getting me and my CX-30 back on the road. read more

Bob and Big Mike help us out tremendously during our purchase of our new car. They were a big help in the decision making.