Do not come here! They will mess up your car! Worst car selling experience ever! Incompetent! Wasted a hour and half! Got nothing done & messed up my car system! read more

Oma was a great salesman she made all my wishing come true and mad the whole process of buying my first car easy she was very professional and worked very hard I am very pleased with her service and Thankfull please ask for Oma when coming to this location read more

Today i had a very bad experience at carmax 59..that Marcus Cormier was so rude impolite and unprofessional...you should work with animals only not with humans cuz you don't have the manners....more detail are to be found on google review.and his boss.the store manager Mr matt Cooper 713 774 3000. read more

Melinda is great. Don't expect rock bottom price or the selection to always be consistent. If you don't mind watching for what you want and not dealing with the back and forth sneakiness that makes so many of us hate car shopping, this is a good choice. read more

They made the car buying process really quick and easy. I'm happy with the car that I bought from them. The girl who sold it to me was super relatable and helpful. She even moved all my stuff from my old car to the new one! Above and beyond! I wish I could remember her name. Unfortunately, I can't say it was great enough for more than a 3 star review. First of all, CarMax only lets you finance through them (unless you're declined). That was super inconvenient and their interest rates are atrocious. Secondly, a month after I bought the car, the maintenance light came on. You get 90 days to bring the car back for problems, which is awesome!! I am going out of town and can't bring the car in before I go. I called to ask what they'd suggest. The first girl I talked to, Erika, was so polite and explained that I could take it to any CarMax across the country. Again, awesome! Just out of curiosity, I asked if instead I could get a voucher for an oil change in the future. (I expected a no but she was nice enough to check.) The woman she put on the phone, Mari, was so defensive and rude. She treated me like a disgruntled customer. I wasn't disgruntled at all. I was actually pretty impressed, just thought I'd ask. A simple, polite no would've been fine. She just had a nasty attitude. Such a bummer after all the nice people that helped me previous to her. I would recommend this place if you're looking for a used car. Just make sure you have the time to refinance within three days following the purchase. read more

After looking around at the dealers and not finding my particular model, I went on their website and found a car located in Austin, TX. It was delivered free of charge and I was under no obligation to buy it. The car was spotless, but the only thing was it had a smoker's smell in it, which took a few months to air out. I traded in my car and the entire process took about an hour to an hour and a half. I purchased an extended warranty on the car, which was certified used. I have not had any mechanical issues. The guys were professional and the experience was definitely no haggle pricing. This was all done on a weekday after work. I saved a lot of money buying used versus brand new. The car only had 7,000 miles on it. read more

My purchase experience in the beginning was very good. We decided on car, that fit my criteria, then my salesperson held the car for transfer from San Antonio, TX. That is when it got bad. The transfer took longer because of the Harvey storm, it took 11 days before I could drive off in my 2017 Equinox. I had my Jeep that was on its last leg, and based on my daily commute it needed to happen fast. I eventually contacted the customer service 800 number. A lady called the transport person and finally I got the car. I gave 2 star because I emailed the salesperson and asked a question to confirm the agreement to reimburse window tint never got a reply. read more

My car was flooded from hurricane Harvey. So I was dreading going to buy a new car. My salesman, Mike, made my buying experience super easy! I have always driven Volvo's and they found me the perfect replacement! My new Volvo is perfect! read more

The first time that I went to carmax it was good done by referral. However the last,second time I went was not a good experience for me. It took too long, I think the salesman was waiting on other customers while trying to wait on me which was not good. I don't know if I would go back. The after purchasing the car the next day the the engine light came on. I called service and the guy Don told me that it was that they had not turn the oil light off. I told just because I was a female I knew better than that. Treated me like I was a dumb female. Needless to say it was the thermostat wS sticking that they had to replace. Had the car three days. The car only had 44,000 miles 2016. read more

I've heard a lot about CarMax and their affordable rates when it comes to Car financing and I was not let down! Kay was my salesperson and she did an amazing job helping me find my car, from being patient with me choosing my car from the lot to adjusting payment options. She was always kind and professional as well as transparent and informative. Gave options to better fit my needs and really worked things out to really get me the best rate for what i could afford. Will recommend to peers and family!! I don't know about the rest of the sales team but even the managers seemed friendly ask for Kay though only been there for a few years but she was great! read more

The service department are crooks. Ordered parts I didn't need, the parts they did want me to buy were duplicated double billed then they lied and tried to cover it up. Look at the video I made when I confronted those thieves. knowing what I know now, if I broke down in traffic while it was pouring rain I'd be better off pushing the car then take it to Cedric Ross in the service department https://www.dropbox.com/s/m9v72qtnzu1ebgg/VID_20150508_161557.mp4?dl=0 read more

I am new in Houston and had to buy a car. I went to CarMax after going to 3 different dealership in Houston. I am satisfied with sales rep (Mr. Cooper) who provided me with excellent customer service, respect, straight forward, answers my questions honestly, and knowledgeable about CarMax products. I researched the car I wanted on line so I know the car I wanted when I went to CarMax and spoke with Mr. Cooper. I was really hesitant about buying a car because of stories of flooded vehicles being sold. But Mr. Cooper was very professional. He made my car buying experience easy. I will recommend CarMax to family and friends. I am satisfied with the car, the ease of purchasing a car and the fair price. read more

Shout out my man Brady here at the Southwest location. I've bought 4 cars from here this year alone. Really cool dude! read more

CarMax - This is where the magic happens? (Or the nightmare depending on your financial situation) - Used Car Dealers Near Me - Houston, Texas

Ask for Joey C. We went in just trying to figure out where we were at with getting a new car. He was so helpful and he made the process not so stressful. Really appreciated the service. read more

I picked my car up after it was making a terrible grinding noise. It was filthy outside and in. Marks from where the mechanics had worked no grease or hand prints were even tried to be wiped off. My gas was all gone and I had a full tank. They gave me the lowest model as a rental and didn't even fix my problem after I paid my deductible. CarMax is the worst! No help after they sell you the extended "BUMPER TO BUMPER WARRANTY " That actually covers NOTHING read more

Recently purchased a car from this location. My salesperson, Craig was nice, honest and understanding. I initially purchased one vehicle but when I got home, decided I was not completely happy with my purchase. Craig and others at Carmax were very accommodating regarding me returning the vehicle (utilized the 5 day return policy). Craig was not only understanding, he had no problem shipping a car from another location, and ensuring I was completely happy with my purchase. I love my new car. I deducted one star because the first car smelled of cigarettes and the radio system did not work. While repair department planned on fixing it, I think these things should have been checked before placing car on the lot. read more

CARMAX NEED TO CORRECT THERE WRONG.. I know I am one angry person right now. How the hell are you suppose to keep up with all your oil change receipts and it's only a oil change. My car broke down on me over a week ago. Like I stated in my first review on CarMax. I am a person who has medical conditions and I need my car to get to MD Anderson and my other doctor appointments. Lord only knows these people better stop coming up with shit and fix my car.. It's sad when you by a car and the car dealership don't tell you the truth about the vehicle you are buying. How the hell do they not put everything in their CarMax Carfax. But everything is in the DMV Nationwide auto history on the car. SMDH. I am going up there tomorrow with all my papers work and both car faxes. To try and work this out with them on my own like I was instructed by counsel. If unable to do so I am ready to fight until I get what I paid for. You take out extended warranty protection on your vehicle but they don't want to service the car when the turbo goes out. I swear. They will end up owing me more than the car is worth! They are messing with my health and my ability to get to and from my appointments. God you know my heart and you know me. Please let this be worked out tomorrow in the mighty name of Jesus. I pray amen read more

Not the best prices paid for vehicle in the world but Carmax does serve a purpose. Today I went to a funeral for a friend. Knowing that I collect cars (I am on number 416 - see www.convertassets.com ) - the family asked me to sell their loved ones cars. I suggested that they sell them to Carmax. Knowing they were low on money, they asked if I would take the car and and another family member that had the right to sell the car to Carmax for an appraisal and sale. We did and Carmax bid the car within 2 hours and gave the family an offer for the car. They now had the option of selling them the car or putting in the paper at a price higher than that. The Carmax employee suggested they sell the car on their own or have someone sell it for them. I had explained that Carmax would offer a low amount that compared to what the car would be worth to a private party. In this case - I offered more than Carmax, and purchased the more expensive car - Carmax validated that my offer was indeed a good offer for both the family and for me if they just wanted to sell immediately. Carmax told the family how to sell me the car - we went to the bank and I purchased the car. The less expensive car was sold to Carmax and I thought they treated the family with dignity and did not try to profit by the sale. I offered a higher price for their other car and this made everyone happy. It was a pleasure to see a business support a family in need. read more

Clark was a good guy pretty new to car sales but overall a good guy. I was trying to see if I could trade in my car and get a good price but of course that won't happen at any dealership not even at carmax. Had bought my car on April 5 and spent $23000. Was curious how much carmax would offer me 6 weeks later. $17000 was their best offer. Wow a thousand dollars devaluation each week!! No deal and I told Clark no thanks. He did the newbie salesguy thing and said well maybe my manager can make an adjustment let me talk to him etc etc. I was like Lol dude it ain't going to work but he insisted and brought back some scruffy looking Canadian lumberjack named Elvis. Elvis of course had nothing really to offer me except a lame sales push that I should sell today because it will keep devaluing each week and month that goes by. I was like ......yawn. I've heard this sales pitch before and I'm bored already dude. I told him how much I paid for the car six weeks ago and showed him the sales receipt. So what you are telling me is the car devalued $6000 in 6 weeks? And this is ok? I asked him. He obviously couldn't think of a response and blinked his beady eyes at me. I extended and shook his hand ending the conversation. No thanks Carmax. You're good in some ways but not today. I'll keep my car thanks. read more

I went in there with a specific make and model in mind just seeing if they perhaps had one on the lot, and the man helping me was a total tool. He was quick to tell me that he didn't think that car was "high quality" and that carmax only sells "high quality" cars.. like I should care about his opinion of what's high quality.and when I was about to leave he throws out all these pictures of cars that I had absolutely no interest in and when I said I wasn't interested, he implied that perhaps I can't afford a high quality car.. how is this "sales person" even maintaining at a place like this?! Never coming back, just thoroughly insulted. read more

Don't buy the 2013 Hyundai Tucson because I returned it to them because it was emitting thick white smoke and I just looked on their site and they are selling it again not even 3 days after I got my money back on it. Buyer beware. ***edit*** it was not the sells man who I have a problem with, he did a good job. But the service department!! They told me my car was fine, I'm on my way home from Carmax and my car emits smoke AGAIN! TWICE! Yet they say nothing was wrong with it. What a load of crap. I took it back and got another car transferred thank GOD. I won't ever buy from Carmax again because that was the biggest headache of a car buying experience I've ever had. read more

I had a great experience selling my car at Carmax. The process was straightforward and transparent, and I was happy with the offer.

While folks are friendly, the person helping me was a true car salesman. I was in to sell my car. They took my vehicle and tested it. They came back and told me all that was wrong with the car. Texas Direct Auto beat their price by 30%. read more

Worked with Lawrence A and Jade to sell my car. Couldn't have been any easier and both individuals we're very professional and helpful throughout the process. read more

i was very shocked and insulted by one of the carmax employees at this location. one of the carmax employees who had a name tag by the name of sayeed was holding a conversation with another employee in english until they looked up and saw me walking towards them then they both began to speak exclusively in arabic. i felt very uncomfortable as if they were talking about me or something they wanted to keep secret. were not going back to that carmax again. it just made us feel very out of a comfortable relaxed atmosphere. has anyone else experienced this ? read more

First of all I walked in & was helped at mediately even tho I was running late for my appointment. I worked with Roaul who is so patient knowing I was having a really bad day. Roaul walked me through the process explaining how it goes because this was my first time purchasing my first vehicle. Most definitely recommend working with Roaul he literally changed my whole mood read more

Do not BUY a car here and expect to get the truth with the accident history. When buying a used car, the main thing people ask is for the accident history. This organization purposely uses AutoCheck, a service that only reports damage to vehicles when they feel like it and if you open a case to have damage reviewed, they delete it as to not require any effort to validate the damage. CarMax will sell you cars and tell you there isn't damage but when it's confirmed that there was a reported accident contrary to the paperwork they provided, they do nothing to make it right. They shrug their shoulders and say - that's not our problem. read more

Their customer service is always a1. The process is quick and easy. Everything you need to know is right there on the screen, and if it's not what you want you can always bring it back with in 5 days read more

Bought a Jeep from this location. Also bought an extended warranty. Salesman told me I could call & cancel warranty after I reach 100,000 & whatever amount for the warranty was left on my loan would be credited to the principle on my car loan. WHAT HE NEGLECTED TO TELL ME WAS THAT I WOULD NEED TO CALL PRIOR TO HITTING 100,000 MILES. BECAUSE HE DIDN'T TELL TELL ME THAT IMPORTANT PART I'VE BEEN SCREWED OUT OF THE CREDIT ON MY CAR LOAN! I've ALWAYS HATED extended warranties because I've been ripped off on them so many times; decided to buy this one thinking that sure over the years they've improved. Using the warranty has been an awesome experience (unlike to previous warranties over the years); but this incident has once again put a bad taste in my mouth for extended warranties! I believe this salesman left out this important piece of information on purpose & now they've made some extra money & I've been SCREWED ONCE AGAIN!!! I HATE DEALING WITH CAR SALESMEN & EXTENDED WARRANTIES & WILL NEVER EVER LET THIS HAPPEN TO ME AGAIN!!! SO BEWARE WHEN PURCHASING AN EXTENDED WARRANTY - YOU'RE GOING TO GET SCREWED I PROMISE YOU!!! read more

Good afternoon everyone. Always that guys are Friendly, professional, on time. Really i like the service.

Offered me $1,000 less than another dealer for my car, and kept referring to the Kelly Blue Book value for justification.

This is the 2nd time I have used Carmax. The first time was a decent experience. This time, not so much. I applied online for a loan and was contacted fairly quickly by Sri, a sales rep. I selected a car at a different location that was about 10 miles down the road and set up an appointment for 2 days later. The car wasn't "put on a truck" until 5am the morning I was supposed to meet at the dealership. It wasn't there by the time I was supposed to be there at noon. I was notified by the rep to meet there at 2. Still wasn't there at 2. Told again to meet there at 4. Still not there. I asked rep how a car could get lost going 10 miles. He didn't have much of an answer. Had to reschedule for next morning. By 10:30 next morning, still wasn't there and no one seemed to know where it disappeared to. They finally located it at 3 that day. When I finally was able to meet at the dealership, I was greeted by a different rep that was supposed to just help me till the rep that I had been speaking with got there. (He went to go personally get the car which happened to be at the original location it was supposed to be coming from.) Once my original rep got there, he introduced himself to me then I never saw him again. I feel like I was pawned off on someone else. The guy I worked with was great but I was put off by the whole situation and some of the responses I got back from the original rep via text communication while they were trying to locate the car came across as very snarky and he seemed almost annoyed at my frustration. I don't know if I will by another car from there. At least not that location. read more

Came here to sell a car and got lowballed all to Hell. Went to Car Snappy and got $1500 more. That's about it...

Our trade in quote was substantially higher at this dealership. Almost three thousand dollars higher. We bought a new car from a dealer that matched the CarMax price on our trade. Thanks, CarMax. read more

DO NOT PURCHASE THE $ 25 WARRANTY! Every time you go to use it you will find that this or that is NEVER EVER Covered! Basically what they will do is replace & never fix always charging you a premium for the replacement part. read more

I took my used car to Carmax to get an appraisal and the process was smooth, easy, and extremely helpful. I didn't end up buying a car there or selling my car to them because I wanted to buy a certified pre-owned Toyota and the Toyota dealer made me an offer including a trade-in that worked for me, but I wanted to write a favorable review for Carmax, anyway. Zee Siddiqi was the Carmax employee who helped me and after seeing how Carmax works and receiving a fair offer, I would never try to sell a car on my own by using something like craigslist - the Carmax way seems much safer and better. read more

Surprised actually. Dont know how it is when you are trying to buy but my experience trying to sell was pretty great. They appraised my car for a value above what i was expecting. (Also better than what the dealers offered me) The rep was super friendly also. Will update when i do get around to selling my car. read more

Nice & friendly service. Wish they had more selection on cars but still good amount. The salesmen were so helpful.

Bought a car through Yomi and he was very helpful but the car needed an alignment. Long story short, I brought the car 9 am in the morning for the service to work on it. Right now it is almost 4:30pm and I called in to check on it and they haven't even worked on the car yet. I don't know what is going on with the management here but there is no service at all and it seems like no one wants to work on it. I highly recommend buying a car elsewhere since you will probably wait days before they work on your car. read more

Offered me $700 for a car I sold 2 days later for $2500. Total ripoff and will never go back