Talk about PREMIUM LUXURY. We stopped into Cadillac because we wanted a new vehicle but wasn't sure we would be able to make a final selection. Lanisha helped us narrow our options and offered us a supreme level of service. We were able to stop in the cafe and received complimentary coffee, sandwiches and cookies. Overall the experience was amazing and we felt very well taken care of. There was no rush at all and we feel happy to truly be apart of the Cadillac Family at Fields. read more

Fields Cadillac Jacksonville - Cadillac XT5 - Tires Near Me - Jacksonville, Florida

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This review is for service only. I have not purchased here. The service team is great and spent a lot of time chasing down my extended warranty info. I have always been given updates throughout the wait time, which is much appreciated. Knocking a star off, because the tables in the waiting area are usually dirty, as is the 2 workstations behind the waiting area. I work while I wait, so this has been a little frustrating. read more

Always first-class service! I appreciate my advisor and concierge service! I'm very grateful.

I always love coming to Fields Cadillac! I'm always greeted outside before even making it to the door! Every single person I encounter is wonderful. If you're here for service, they offer a free cafe! And there's ice cream and soda in the afternoon/evenings. Mo has been helping me look for the perfect next vehicle for our family. He is patient and extremely knowledgeable. He just helped two of my prior colleges, Ashley and Louis, both get into new vehicles. The dealership has a large variety of vehicles and can source from their other family dealerships as well. Everything is clean and bright. Looking forward to doing business with them in the future. read more

Fields Cadillac Jacksonville - Fields Cadillac - Tires Near Me - Jacksonville, Florida

I feel very ripped off after taking my 2022 XT5 in to have an oil leak investigated. It turned out to be a very simple fix, that is, Take 5 oil change did not tighten the filter. They charged me $366 to do this very simple fix, without getting my prior approval for the charge. They tried to upsell me for a couple of thousand dollars worth of maintenance, which I declined. Then when my son went to pick up the car, it wouldn't start. The timing if this was highly suspicious, as the can had been fine prior to being there. They charged me $388 for a new battery without doing a battery test on the old one. At that point, we needed the car and had no choice but to pay it, but I will never go back there. Very disappointed! read more

My daughter brought her 2013 ATS in due to stabilitrak light coming on and for an oil leak. After the car being there for a week, and $2000 later she picks up her car. A couple days later while driving to St Augustine, the right front wheel locks up on her on I-95. Got the car towed back to the dealership and they said that the brake caliper bolts backed out and caused the issue. So, they replaced 2 wheel studs and the caliper bolt This repair was over $1000 and they had the car for three weeks. Picked up the car today and there is a vibration in the front end and now the charging system malfunction. So, the saga continues. And the service sucks. When/if they ever fix this car, this will be the last time we will be back at Fields Cadillac. read more

Mo at Fields Cadillac Jacksonville made my out-of-state purchase of a certified pre-owned Cadillac Lyriq an absolute breeze. From our initial phone calls to meeting in person, he was consistently amazing, patiently answering all my questions and ensuring I knew exactly what I was getting. He even coordinated all necessary repairs and recall work before I drove off. Mo's exceptional communication, transparency, and genuine passion for cars--a quality that seems to extend throughout Fields Cadillac Jacksonville--truly set him apart. We wholeheartedly recommend Mo and Fields Cadillac Jacksonville for your next new or used vehicle. read more

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This dealership does not provide a luxury car buying experience. It took us 3 days to take possession of our new vehicle. To all our questions, we received different answers from different employees. They did not pay the pay off on our trade in for 14 days (Fl law requires the pay off is to be made within 10 business days); we were just shy of having to make a payment on a vehicle they had ownership of. When I went back to them after numerous phone calls, I found out they had sent the vehicle to auction without owning it. It was still in my name and payment was due (FL law says that this is also illegal). The new car was our dream retirement car, and this process ruined our whole experience. read more

good morning my wife and I went to your dealership to buy a truck you all had I walked in my work uniform and two guys were just standing talk did give a care in the world I was standing for 10 minutes until a sales lady saw us and me getting real mad these two guys should be fired I'm sorry I work hard for what I have and I saved cash for the $65,000 truck but since your dealership wants to pick and choose who gets help I took my business elsewhere!! read more

Just in case any of you forgot what a horrible service department this is, read the reviews. They can't even get an oil change right, returned my brand new Blackwing to me a half quart low. Their dealer prep is a joke, clueless service techs that damage your car and act like it is your fault. They have a service director with 0 communication skills that is obviously incapable of managing his people. Techs are not held accountable for their shortcomings and sometimes just do not even do what the customer has asked. If you have no problems with this service department now, continue taking your vehicle there. Sooner or later you too will become a victim of their low standards and poor-quality techs. To update where I am at this point, it has cost over 8k to repair all the paint damage created by them, I still have glass rattling around in the car from the 3 month sunroof replacement ordeal, I have lost the use of the vehicle for a total of almost 100 days, it has cost me over 45 hours of my time just getting these repairs completed including the multiple trips to the dealership to deal with them. Save yourself the grief and avoid this place like the plague!!!!!!!!!!! read more

The furniture is dated and needs to be replaced. This is a Cadillac dealership. I fact the entire waiting area needs some work.

I was in the market for a Cadillac, and we looked at some vehicles at Fields. I really tried to buy one there, but sadly wound up getting it at another dealership (that was not as awesome as Fields Cadillac). Our salesman at Fields was Kevin Johnston, he was fantastic. We now get our Cadillac XT5 serviced at Fields. read more

I had no plans to buy a car but the hubby had different plans. Melvin and the whole team were outstanding. I sat in every car in the showroom. And drove out two off the showroom floor- not the lot, the showroom! The hubby purchased an XT5. Melvin and the team were so good to us. Gave us the grand tour and we were especially impressed with their community involvement and their salute and respect for the U.S. Military. read more

Will never return to a Fields Automotive location. Service department took 30 days to change the alternator on my 2013 Mercedes ML350. After their mechanic tried and failed to replace the alternator, they had to order a new alternator and transferred my vehicle to a Mercedes dealership to complete. I also requested a B maintenance service for my vehicle, which was not completed. Service advisor was awful at communicating the delays and I often had to reach out to find out what was going on. 0/10 Do not recommend. My husband already reached out to the service manager and has not received follow-up from him. Cowardly of the service manager to leave a canned response instead of actually following up with a phone call. read more

Horrible experience with dealership I took the car to change the HUD (heads up display) and the mechanic, damaged the top of the dashboard and the top that joint the dashboard with the windshield, he must to seen it, I saw it as soon as I went out of the car and walk around, he didn't said anything, I called and spoke to the service manager and he said the part was going to be change, the day came to change the part they came and pick up the car around 8:30 to 9am and it was close to 4:15pm when I called back and they told me the car wasn't finished that they were going to put me on a loaner, well then I got a call back from Sandy around 4:20pm and told me she was going to send the guys with the car, well it was more than hour when I called back because I didn't heard from anyone and got the operator name Eric, he transferred me to Sandys extension and the call was not answered so I ended back into the operator q which he told me that Sandy was gone for the day, so I got aggravated because everything that was happening and all of the sudden the person that was supposed to help me was gone for the day!! I asked to speak to the general manager and Eric transferred me back to Sandy again, I asked her if I need to stop my daily routine and wait for them all day to bring the car after more than hour and a half wait, she got very unprofessional and hang up the phone on me, I called back and, I asked to speak to the general manager because there was no one else to talk to and now I do understand why the employees do whatever they want and they react the way they do the general manager Mr. Signorile was very unpleasant, sarcastic, and even unprofessional when told he was he immediately changed his voice tone and try to imply that I was imagining that, and asked me to wait that he was going to go back to service and see if he could it found out what was going on, he came back and told me that they were going to bring the car and that he personally was going to call me the next day in the morning found out what was wrong and let me know when the car was going to be completed! It goes without saying that I still waiting for his call back! Never called me back that's the customer service, they feel if the general manager acts this way why not me! I would not recommend the dealer to anyone, Fields Cadillac and other Fields brands are a monopoly, and they think they can mistreat customer and do what they want with customers time, they think that the small plain sandwich they give they can called breakfast! Also if they are going to give you a loaner ask for something comparable to what you have do not allow them to give a car that you can barely feed in. Ora, was very helpful, kind and professional, that's the only person in that entire dealer that cares. They don't realized that if we the customer don't buy their cars or service the car in there they will be out of the job and dealer will close down. read more

Fields Cadillac Jacksonville - Damaged done from a technician that was repairing the HUD - Tires Near Me - Jacksonville, Florida

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Cleanliness of vehicles sold is lacking. That quick wash thing they do is a waste of time and money. Recently purchased vehicle and it was beyond dirty,so disappointed in FC. We've been doing business with them for years and now it's nothing more than a lot of double talk. Financing department is no better,agreements made but no fulfillment. Nothing but empty words, I no longer trust them and as there is no business standard worthy of our business. read more

I have worked with the General Manager on several charity initiatives and he is always been so accommodating and helpful. A few years ago one of my friends started working there and he says the atmosphere is always positive upbeat he looks forward to going to work every day. In a recent event to roll out the new Cadillac CT6, I found that I knew a couple of other employees who work there as well. They two were very positive about the work environment and how much they enjoyed working with the team and is been assembled there. With all this positivity not sure how you could go wrong. read more

Ora Bezue did a great job keeping me updated on my car when it had some unexpected issues. She put my car in the hands of the master mechanic. The whole team came together at Fields Cadillac Jacksonville including the service manager. I'm glad they took the time to diagnose and test my car and not just send me on my way. read more

My first experience at Fields Cadillac started a little lower than expectations. Once Steve the Sales Manager got involved the entire experience turned around. Steve and his team did a great job helping us get a brand new XT6. Jim the GM introduced himself to us and made us feel welcome and told us if there is anything he could do to make our Fields experience any better to please talk with him personally. Kim was kind enough to do a very extensive and very thorough delivery of our XT6. Kim made sure we understood how to use all of the new technology and offered to help us after the sale. If you are looking for a luxury car, crossover, or SUV Fields Cadillac on Blanding Blvd is where you need to buy or lease your next new car! I know we will! read more

I have always spoke very highly of Fields Cadillac of Jacksonville. I have purchased several SUVs and a car from that location. I have even referred new customers. in December, we purchased yet another vehicle from Fields. Even after relocating to a different state. The experience started out as usual an the salesman was professional and on point, as airways. The end not so good, especially after we drove across 3 states to take delivery of the vehicle. The salesman was not there when we arrived and could have easily shared the info during texts communications, but did not. The experience became the worst of numerous purchases from this dealership. There were numerous miscommunications and fabrications. No more purchases or recommendations from me. The paperwork was even mis-explained and shared by the salesman. I was promised a consolation for my inconvenience and failure to meet the standards previously demI started by Fields Cadillac of Jacksonville. Linda R read more

I ran my Silverado through their service department for an oil change. They changed my oil and made me breakfast. Can't beat that deal.

This dealership is a staple when it comes to service when purchasing a vehicle. Ms.Martin helped me with to find the vehicle to suit my needs. The lobby is very luxurious and makes you feel like you're at home. You can even enjoy lunch in the establishment. read more

Kim "Hustler" Taylor is my main reason for going to this dealership. I have purchased my 4th car from her. She came in on her usual day off and son's birthday to help me close my deal. We actually were the last two persons on the lot last night. She refused to let me leave until I was completely satisfied and knowledgeable relating to all my new car features.. She made promises that were kept and dealt with my family with enthusiasm and professionalism. I call her a Hustler because she always works hard to make sure her customers leave happy in their shiny new Cadillacs read more

Luiz Alejandro was Amazing. I was in a jam and needed a vehicle immediately and with as little hassle as possible and without physically being present to select, test drive and purchase the vehicle. He sat with me on the phone for hours going through inventory, sending pictures and explaining my options. He was kind, patient and treated me with respect, like I was family. After I selected a car I liked, he got me amazing finance terms and even went above and beyond, staying late to deliver the vehicle to me after hours! When the vehicle arrived, it was everything he said it would be and more. No hassle, no haggling, fair priced and AWESOME customer service! Thank You! read more

I Had my 2009 CTS-V towed in for service. JR was my service rep and was a nice enough guy. They diagnosed the problem and a few days later they called me to tell me it was fixed and ready to be picked up. I live two hours away so, I made sure to double check if the car was fixed. The answer was yes. I took a two hour uber to the dealership to retrieve my car. When I got there I again asked JR if my car was fixed and ready to go. "No problems right JR", He said nope its all set and ready to go. I paid the bill ($1170) and they brought the car around. Immediately I noticed the check engine light was on. A head tech (TJ) took the car to the back to try and figure out the problem. After an hour he and JR told me the fuel pump must be going bad for reasons they could only hypothesize.. Two problems, with this. Why was I told the car was " good to go " when anyone with their eyes open could see the check engine light was still on. Second why was the fuel pump issue not disclosed to me during diagnosis. The issue which I paid to fix was the fuel pump control module. So they charged me for a part related to a fuel issue but, didnt address the larger and very much related issue. The mechanic should have diagnosed it. Instead he came up with some excuse to Cover his butt. I basically paid $1170 for nothing. Yes the car starts but, can really not be safely driven. And again why in the world did no one notice the check engine light came on and why didnt anyone advise me of this before I spent two hours in an uber to get the car. Of course no one wanted to take responsibility. Finally I spoke to Matt Goin the service director. He was condescending, unsympathetic and flat out rude. His rationale was your car was brought in and wouldnt run and now it runs so we did our job. Well, yeah it ran for 15 minutes and then died for the same reason It was initially brought in. He was unwilling to accept any responsibility or even apologize that I was told three different times that my car was fixed and good to go. He had zero compassion that I had to uber two hours to come get a vehicle that was not fixed or diagnosed properly but told it was. I would have worked with him to achieve some level of compromise but, he wouldn't acknowledge that at any point his service department did anything wrong. This issue is 100% the fault of the service department but, they accepted 0% of the blame. When a mechanic diagnoses a problem and you pay them to fix the problem it seems logical to expect they pinpointed the issue and did it properly. Who is to say if they fix the fuel pump now that they wont say ooops it's something else and that will be another $2000. The feeling I got was they wanted me out of there so the problem was no longer theirs. A possible solution could have been a loaner car and try to figure out their mistake. In any case, Im a reasonable person and If Matt Goin would have been cordial or somewhat understanding I would have felt somewhat satisfied. This man has no business running a service department or any other job where he must deal with customers. His demeanor only infuriated me further. I will say even though JR made the mistake of telling me my car was fixed and ready to go when it wasnt he was at least sympathetic to the problem. Too bad he was not in charge because I can assure Mr Goin and Fields Cadillac I am not going to let this situation slide. read more

Getting better. 4 days ago I posted a review about my car buying experience at Fields. Since then the General Manager, I believe is his title Jim Signorile and Parts and Service manager Jim Logston have become involved and have assured me they will resolve the problems that I have. They both seemed genuinely concerned and went above and are looking at repairing an item that I didn't ask them to do. Is a 5 star rating in their future? I'll keep you posted. Bobby read more

Best part of this dealer is the breakfast, let me explain....I've held off on writing a review because the GM of Fields Cad tried to make it right with our problems buying the car, but we just had our "free" service and I have to write something because I've had it. We purchased a new XT5 in 3/19 and when we went to pick it up there was a paint chip on the hood. They said they would fix it but I'm buying a new car, not a used/repaired car. After a few days they found another car and we picked it up at night. When we got it home and looked it over the next day there were different spots on the paint that needed polished out and the detailing on it was poor to say the least, so we brought it back. It took a few days to get it decent and the GM gave us some money for our first payment so we figured it was a mistake and at least he tried to make it right. While I was detailing the car I found they had the license plate hanging on and it scratched the paint so I just fixed it myself. The entire buying experience was maybe a 3 out of 10. You're supposed to be excited when you get a new car and we were just upset. So today we bring it in for the first service. I made an appointment for Thursday at 9 am and when I came in they said they had no appointment for me. After awhile they said they had me booked for Wednesday but they could do it today. She told me it would take a couple hours to finish, not a problem. We were sitting outside about 2 hours later and she brought all the paperwork to sign, (found out later it wasn't our paperwork) went to give me the key and it wasn't mine. She went to look for the key and found mine then said the car wasn't touched yet, they somehow missed it. I went inside to find someone to talk to and a few minutes later she came back and said the car was serviced but they washed it when I asked them not to. I went and checked the car and it wasn't washed, but she insisted she was told it was. I had enough at this point and took the car without any paperwork because they had no clue what was going on. I did get a call from the GM and Service Mgr apologizing for my problems and asked if there was anything they could do. I DO NOT want anything for my problems, but I'm going to let everyone know what kind of experience I've had with them. read more

Had the greatest vehicle buying experience of my life. At 49 years old and having bought 14 vehicles in my lifetime I was surprised when I was shocked at how clearly I was given the best price and me and my wife were treated so well at Fields Cadillac of Orange Park Florida. I shopped around after Fields offer and no one else came close to their low price and no one else had the vehicle easily available in the area except Fields. Ron and Jon both were so professional and accommodating it blew my mind! read more

Excellent service today. All went very smoothly. I'm from Lakeland and I have the work done in Jax. Each time I'm so pleased with the customer service. Wish I lived closer. read more

I purchased new car on Jan 31 first time purchase here. The Sale went well but follow up is atrocious. I went to Fields bc their service dept has been wonderful and very disappointed in follow up.I have emailed and called a sales associate and sales manager and have yet to hear back from either.I thought I was buying from a luxury dealership and therefore their follow up would be great as well.Boy was I mistaken. read more

Awesome customer service!! Jackie made sure I was comfortable and my needs were met!! Wasn't my first time here, definitely won't be the last!! read more

Kudos to JACKIE(customer service liaison), NATE(service advisor), and ORA(cashier) for helping me out taking care of my car problems. From getting estimates, to get it fix, to getting a loaner car to get out of the dealership earlier than expected. JACKIE didn't leave me after I told her I have to be somewhere soon. I really appreciate you guys! Nice to have a dealership that takes care of the customers! oh and ROSEMOND for letting me test drive the ats coupe. Before I forget, the 1st time I came here to do my oil change. The service advisor help me was really nice I just forgot his name sorry. I was already impressed with the service. And I had a great deal with the oil change. read more

The customer service at Fields Cadillac is wonderful. Everyone is so friendly. Albi was my sales representative and took the time to show a couple vehicles. He even acquired a vehicle from another dealership to meet my needs. That was totally unexpected, but sealed the deal. A couple of opportunities: - It took a long time to sign paperwork and had to come back the next day in order to finish signing. Not the best situation with three little children and a specific wedding weekend time schedule. - Stop playing the car dealership games by saying I had the best deal, at full price, then call me back after a few minutes with a $1,000 reduction. I prefer the up front pricing of CarMax over any dealership. - Thank you KR for explaining how I could see the $1,000 price reduction. It left a bad taste in my mouth when the only explanation was that they moved numbers around on my trades to help with financing. read more

Worst experience ever at a service appointment! I was told two to three weeks after my husband purchased a new CT6, I was suppose to come back in for a "Pit Stop" this service is to top off fluids and check tire pressure and a car wash. I checked in right before 10:00 AM, an older service advisor meet me and asked when did I take delivery, I told him almost 3 weeks. He replied with oh your getting a "Mini Pit Stop"! After about an hour has passed I asked him how much longer as I had another appointment. I could have stayed in my home for an almost hour and a half car wash with no fluids topped off, no tire pressure checked! Not to mention the salesperson not a man of his words! They will say and do anything to get you signed and on to his commission check, and the next customer! read more

Outstanding service, Melvin was instrumental for the purchase of 2 cars , make sure you ask for him! The dealership has complementary breakfast and lunch and smiley faces everywhere. They were fair with their values and went the extra mile to enhance our experience. read more

This Cadillac dealership is the very best I have ever been to. I came for the first time ever and the service manager Jim was so nice you would think I knew him for ten years. My service guy Nate met me when I drove in and couldn't be more helpful walking me up to the cafe for a complimentary breakfast that was delicious. While I waited for my service I found chef Jim was very friendly and cheerful. I came back for lunch after I test drove a couple of cars with the very knowledgeable salesman Melvin. He really knows his cars! read more

Great service from start to end. Fields knows how to take care of customers. I'll definitely be a repeat customer. Thanks guys! read more

John is the best service guy! So helpful and nice! I love going here they're an honest establishment when it comes to sales.

I purchased my vehicle from Travis Felder. He is an amazing salesman as he is both personable and professional but not pushy. He is knowledgeable about the industry and answered my many questions without getting annoyed. I purchased my car while living in a different city, however, Travis remained in constant communication with me and provided me all the documentation promptly. I HIGHLY recommend Travis for all your car needs, even if you don't see the car you want on his lot. I wanted a Lexus and he found it for me. If you want wonderful service and real answers to your questions, then don't wait, call Travis Felder at Field's Cadillac now! read more

My wife and I have had a very unpleasant experience at this dealership. It could have been a positive event--or, at least, something uneventful--thanks to employees like Mark. However, because of the lack of professionalism of others, it has been a disgrace--to avoid using other more offensive terms. We should elaborate. We leased a new vehicle a month ago--Labor Day Weekend. As most people, we traded in our old car--that, by the way, had not been paid off yet. We previously visited CarMax across the street, and they gave us a quick and honest estimate. Since they promised us at Fields Cadillac that they were going to match that amount, we proceeded with them, and completed the deal. As literary works usually state, "little did we know" the way they conduct business at this place. They promised us the amount/pay-off would be "taken care of" within 7-10 days. As the month went by, we kept checking our loan account, and, to our dismay, the amount remained the same. A few calls to Fields ended up with empty promises, and blaming others. September ended--fall started--and the bank, obviously, charged us their monthly fee, for a vehicle we have not had for a complete month. Today, again, they promised us the same, and that we would be reimbursed. But even if they do today--as they should--it would be too little, too late. A whole month to pay off a vehicle. To add insult to injury, the General Manager, Jim, did not even have the courtesy to call us back and apologize. They put you through the wringer to give you a loan, and you had better pay on time. However, there is a double standard: if they do not pay what they owe, it is fine. Maybe Mr. Fields should keep an eye on the way this place conducts business. Instead of TV commercials that focus on how wonderful they are, and the "best snacks" they provide--who cares about a cheap honey bun?--their focus should be paying promptly what they owe. Perhaps, they spend so much on snacks, they run out of cash to pay for the vehicles traded in. In summary, save yourself the pain, the troubles and tribulations, and go somewhere else. After all, this is a free country, and we can always find good people, somewhere--and not necessarily over the rainbow. PS: We gave them one star because we could not do "minus five." read more