The worst CarMax I have ever dealt with. This particular dealership in Kennesaw is horrible. I could never get a manager or supervisor to call me, they had the car I purchased for well over a week and I have to take it back to get detailed. 2 hours after I got the car home system alerts me it needs an oil change. Horrible Horrible Horrible customer service. I have purchased car via CarMax in the past (other locations) and this one by far is the worst. read more

terrible service. I came in and asked if they have a honda civic lx in stock and they checked and they said no it's not at this location and then after that they didn't even asked if it was was interested in the honda civic they have in stock at this carmax location. like this is a car dealership and are you guys not gonna ask if i want a different honda civic? terrible sales people. read more

Do NOT buy any vehicle from here. I purchased a $50K plus luxury SUV here despite some concerns I had with some mechanical issues. I highlighted these yet they refused to fix. After purchase I took it to a certified dealership and they verified the mechanical issues. Sales team is nice, but there is a clear rift with the service department. CARMAX 125 pt inspection is a JOKE. The only pleasurable part was the return experience. No haggle, 1 hour to return the vehicle. Mechanical issues are normal, but when you pay extra for a car it should be right. AVOID this location. read more

I wouldn't know the first thing about the car salesmen here considering I bought my Honda from the Buford location, but I do have first hand experience on the ladies in the business & service department. They're rude and unprofessional. They keep transferring you back and fourth to avoid helping you and when you do finally get ahold of someone they cut you off before you're finished talking. I can't tell you how many times Ive gotten off the phone pissed off! Also, I called about getting the LED strip in my headlight replaced and the woman I spoke with was rude and told me it wasn't covered. We hung up and I called the extended warranty number in my paperwork and the guy I spoke with told me it was 100% covered since it wasn't a normal lightbulb and since I paid for the extended warranty. I called her back and she started arguing with me saying she was going to give me a number to call and basically that she was right and I was wrong. I told her, "I'm trying to tell you I already spoke with them. They told me it's covered. Can you put a manager on?" She came back 5 minutes later and asked me what day I would like to schedule my appointment for! Lmao I came to get it replaced and left. Two weeks later my husband went to change my oil and noticed my coolant reservoir tank was missing. I called up there and again, was rudely spoken too. I got the manager on the phone and it turns out the mechanic saved my tank. SO INSTEAD OF CALLING ME AND ADMITTING YOU FORGOT YOU LET ME DRIVE WITHOUT IT? I honestly hate dealing with CarMax. read more

I am a highly upset customer. 9 months pregnant no AC for three months, just walked into the service dept to hear the service Manager Maya Davis talking about me and how I was disrespectful because I was rude to her. Service Manager agressively told me what I came at towards her, I will get back the same. Said she didnt care I was 9 months pregnant And that my AC didn't work. When I called all she told me was that he techs were going home and she couldn't do anything. Worst car mechanics. i have not had AC since December 2019, it is now been there three times and I have been told that they got the AC working. Corporate is lazy and the service department there is unresponsive. read more

If there was a negative rate they would get it. The first car I bought the engine blew on day 31. The second a VW GTI had a blown clutch and so much other stuff wrong with it the dealership had to fix it. Eight months go by and I found out that someone at the CarMax left the bolts off that secured the undercarriage to the car, unreal! CarMax service was informed they told me to pound sand even with the prof from an independent shop. Go Max just not CarMax! read more

I am very disappointed in the in the service department at the Kennesaw Carmax. I purchased a Hyundai Sonata about three months ago. The check engine light came on. I took it back to have it looked at and found out I was "WAY OVER" my mileage by all of 223 miles. I have been a loyal customer to Carmax with 7 purchases over the last 15 years. I asked the service writer if he took that into consideration? I was promptly told "no" and to come get my car and take it somewhere else. Probably will make my next purchase somewhere else. read more

I stopped by to test drive and look at some cars that I saw online. I asked for assistance, they put me on a waiting list. It has been 3 hours and I am still waiting for assistance. I am leaving, this is ridiculous . read more

Carmax has given me the hell of my life. They made my experience as a first time car owner very traumatizing. I purchased a car less than a month and keeps breaking down. They claims to have fixed same issues I keep having each time for the past four month. I have never had a chance with care for even a straight week without having to call the tow truck to pick me up from the street. What is crazy is, they don't want to accept they sold me a Lemon car and do right by me. Very bad and insincere service. They don't even deserve 1 star. read more

I paid off my Acura in February of 2020. Today's date is July 27, 2020. I STILL DO NOT HAVE MY TITLE! After multiple attempts at contacting the company and getting passed around on hold for what seemed like eternity and never got a real answer as to why. My lawyer discovered that they hadn't even released the lean yet. Don't use them to finance. Crooks...... wanted to record my conversation, but did not consent to be recorded. read more

I am a repeat Carmax customer that has purchased several cars from this location. I went to upgrade my wife's 2013 Jetta to a 2016 Audi Q3 for safety reasons - Jetta sits low with little mirror coverage - and my experience was a train wreck from the start. When I entered the dealership doors the I had already searched for the car I wanted and it would need to be transferred so I had a few days to make this deal final. I walked in and the guy at the front counter looked overwhelmed with stuff to do even though foot traffic was light so I went to the touchscreen. I checked to make sure the car I was looking for was still available and stood there for around 10 minutes without a single sales team member asking me if I needed assistance. What they were doing was texting and searching on their phones and ignoring customers in the lobby. I then decided to randomly pick a sales member and I walked to his desk. I asked if he worked in sales and he stuttered a bit then said, "yeah I guess I can help you..." I then explained to him what I deal I was wanted to do and told him to run the credit application. I did not have the Jetta on site so he made a big deal about policy for the trade-in even though I told him I would take the KBB average condition (piece of crap falling apart) for her GOOD or better condition car - regardless we had several days while the new car transferred to make something work & get a real appraisal then amend the final deal. So he input the car info and then fired it off to the finance companies. When the offers came back they were all very weird asking for $20,000 down payment while financing the full amount of the vehicle. I asked why they would ask that and he said because of the Jetta because it was showing as not being traded and that I needed to leave to deal with that business - sell Jetta and get my own financing. He handed me a form then left me there confused as to what happened with this deal. So, I left a little annoyed. This small annoyance grew when I looked at the form I was handed. The shady sales guy had tried to add an additional $20,000 to the deal in the TAVT block - which is the tax that is only 7% or about $2300 on the new vehicle. I then contacted Carmax on social media with a picture of this bogus deal. They told me they would take care of everything and apologized and that within the next 24hrs they would get a resolution - this ended up being 7 days and their resolution "You shouldn't have tried to finance $54000 for a $34000 vehicle (implying I am a stupid idiot)". This company has gotten to the "I'm Too Big to Fail" phase of their business cycle where there is no customer service, the customer is treated like they are a "bum tire kicker", and they are more than likely adding numbers to contracts that are not being caught on an untold number of deals. In my case the sales member thought he could slide an extra $20,000 in the tax slot and then I would be handled for messing with his snapchat posting. Carmax stated to me "We are sorry we cannot clearly explain this in a manner to which you can understand as we have tried numerous times..." This is their "resolution" - stop bothering us moron....so I WILL NEVER STEP FOOT ON ANOTHER CARMAX LOT. read more

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I went to the Kennesaw location yesterday, June 3, 2023, to look at cars. I found two Chevrolet Sparks...two...that had visible body rust. I test drove one of them before I saw it. Astounding. I pointed out the rust to the saleman. What happened to the car? It went right back out on the lot for someone else to test drive and possibly buy with the body rust on it. Based on my experience, you have to be very, very careful at this location or you might not get what you expect. (I'm not joking about this. The car had rust on it.) read more

I went in to CarMax with Loan in hand, ready to buy a car. Will was our sales agent and if I could rate him separately, I would give him five stars. However, that's not possible so sorry Will. My experience. I purchased a Toyota, drove it home, it sounded like a washing machine on my driver's side. This was a car they had shipped from another Carmax. No worries. They have a return policy. 16 hours later, I was back in Car Max. My airplane, sorry, new car was revving on it's own, check engine light came on, and still sounding like a washer. I asked for a full refund to which the manager said no problem. Since it was less than 24 hours, it should be a simple reverse. Great right? No. Cut to a few days shy of TWO months later, I had to call corporate to actually get this taken care of. I was told the 1st time I called Kennessaw location that I was informed wrong, it would take 15 business days. After that, they would call me with an update. Those calls never happened. I had to call weekly after that. Once being told it was due to a security hack, next being told that wasn't the situation and so on. They held $22508 hostage. Not sure about anyone else but having a $22508 loan on your credit report makes it a little harder to get a $22000 loan elsewhere, a week later, when I was purchasing a car. Oh and even better, I had to make a loan payment on the car a month and a half in because it was still a loan in my name so that my credit report would not be affected more. So again, as if I have $388 lying around, I had to make a payment on a loan I shouldn't still have, I now have to wait ANOTHER six weeks for my bank to return the money I paid on a loan that should not have ever existed by this point. I will NEVER consider car max as an option ever again. read more

Seriously, the girl who assisted me seemed as though she was talking me out of my purchase. I happily took her lowballed appraisal and got my car at the Norcross location where I got my last car. The service in Norcross can't be beat. I ended up leaving Norcross with the Volkswagen Beetle of my dreams and she lost commission that day. read more

We have now bought two cars from this location and have a great experience both times. Our most recent encounter was yesterday and we worked with the employee, Perry, and he was nothing short of amazing. Extremely informative, personable, and quick with everything he helped us with. Truly, buying a car in the past has always been a nightmare until we went to CarMax of Kennesaw. We've been super happy with the quality of cars, and people, we have dealt with. read more

They do not answer the phones. Apparently they don't care to make any money at this location. Poor customer service for sure.

Just bought my third vehicle from car max Barret parkway and as usual it as a great experience as well as a great deal. Service is always fast and friendly with no pressure. If you are lookin for the best car buying experience as well as great deal these are the people. read more

Better than a dealership, but probably worse than Carvana. The good: fairly quick process after the car is chosen. The bad: they can't find cars on the lot. I had requested to drive 2 cars and when I arrived for my appointment, they were no where to be found. Sales guy wandered around for probably 20 minutes before he found them on the back lot. Previous to my appointment, I had several interactions with a telephone appointment scheduler/"fluffer" who was spotty on getting back to me when I had questions. Car I had transferred was not ready for me to see for 4 days because they were trying to find the title and cleaning it. No one ever called me after the sale to see if I was happy with the car/process. We have purchased 3 cars from them now, and I will say the service has gone downhill. Will probably go with Carvana next time. read more

Very happy we took our time they did not rush us. Thank you mr Kim and mr Walt for ya business. We had the car for one month love it all the time it was the right fit for everyone even the dog read more

We drove from St Augustine Florida to Clearwater to purchase and pick up this car. The transaction was so smooth - no hassles about price extended warranty or "let me talk to the finance manager" BS. We love our tricked out Santa Fe - its beautiful and has all the bells and whistles! Would definitely purchase from carmax again. read more

Do your research before you go to this CarMax or any CarMax for that matter. If you want to get fair value trade for your vehicle and it's in great condition do not go here. They will tell you that they don't you KBB value and they will go further to tell you KBB has never sold a car in their life. I know for a fact the individuals I talked have no idea what they are talking about. You will not get fair price if you sell your car here. So just know that before you go. Also make sure they tell you why they appraised your vehicle the way they did and how they did it. I won't even return to buy a vehicle from them. read more

This place is as advertised. It means no haggle so price is the price so don't expect a long day of sellers going back and forth wheelin and dealin you different deals not happening. To some that is very different I have always thought their prices were a little higher but fair but figured we would try them out. 4 hours later we are done and drive out of the dealership. Never in 20 years have a spent less than 5-6 hours or all day at a dealership. Tips are know what you want search the cars at home and come prepared. The lots are big and there is no organization to them. We found our car in the back getting detailed so we test drive it and sat down to go through an intense PowerPoint of paperwork. They explained every detail and ran the credit straight through the program. Came back 5 minutes with an ok offer can't say the interest was the best but the trade in value we got was much more than others would have offered. They gave me more than Kelly blue book if that makes sense. All in all we are happy with our purchase and might make another purchase down the road with these guys with our own financing in line. read more

CarMax - Used Car Dealers Near Me - Kennesaw, Georgia

I should have never purchased a vehicle here every step has been a headache. Starting with the paperwork signed the day I purchased the vehicle. I still don't have my license plate/ tags because I was told some of the paperwork I signed didn't translate to the computer. I have to fed ex resigned paperwork and send it in because they dropped the ball. It is almost June and I purchased a vehicle in March and I still do not have a license plate or tags. Now , I'm having issues with the finance department because my refinanced check from my credit union "got lost in the mail" even though the tracking number shows it was received but not cashed. Now I'm at risk for a ding on my credit report even though I've been making payments to my credit union. I regret the purchase and unfortunately I'm outside to return time period. Do not purchase from carmax town center they are not willing to work with and do not care about customer service after purchase. read more

First time ever visiting a car max. Walked in as the typical clueless looking customers. Some dude walked up and stood behind the counter and says "what you guys need?" Really, this is the greeting? A hamburger. A massage. I'm looking for a CAR!!! As I approach the counter - I enter through an opening in this chain and the dude yells "whoa, step back, we need to maintain social distancing!" Oh great. Why the hell is there a person sized space in this chain??? Dude. He says all their sales folks are busy. Pause.... Well ok, can I walk the lot. Sure. Before I looked at a single car I decided to never come back here. One bro ruined this whole thing. read more

Went here to find a new car and couldn't be more happy with my Nissan Altima. This location has a great selection of vehicles. You won't be disappointed. Shoutout to Mr Derek Brunson who was my sales man, answered my questions and made the paying/paper finalizing fast. He was very considerate of my time and I appreciated his patience. He even spotted a crack in my windshield that i didn't notice and requested it get fixed with their service man. Another shoutout to Mrs Andrea who works in the service department. She was wonderful to work with and helped me with my cracked windshield. Final shoutout to Mr Reese who replaces/repairs their vehicles windshields. Really nice guy, is very willing to work with your schedual and keeps great communication. He's fast and does his job very well, you can tell he has had much experience in his work. read more

We sold a car there. The appraisal process was pretty fast, and the offer was what we expected, so we agreed to the transaction. It took over one hour to do minimal paperwork. Although the VIN number was clean and correct, they couldn't finish the paperwork because their "scanner" was broken. After finally signing everything, we were given payment, which I deposited 3 hours later. My bank put a hold on the funds! Carmax called the check a bank draft. I guess they don't trust a check from Carmax. read more

Worst experience ever. Carmax has changed. They used to be a reputable company where car owners could go and get a good price for their flawless used vehicles. Low mileage, garage kept, one car owner, no smoking, no pets, no accidents, dents or scratches, had the title, and they came in UNDER KBB! What a waste of time and a total insult to my intelligence. Carmax has lost my business forever. read more

I purchased an Nissan Altima from this location about 5 months ago. Shortly after having it a month the battery was dead. So, after trying multiple times to reach the service dept manager on the phone I finally got to speak to him. After telling him about my issue he said there was nothing he could do about my issue. So, I came back with the fact that they supposedly do a thorough inspection of the vehicle before they put it up for sale and surely the battery (if tested) would have shown that it was near the end of it's life. So then, the service manager changed his tune and said for me to email him the receipt for the battery and he would send it to corporate for a refund. Fast forward 2 and a half months... STILL NO REFUND. After multiple emails to Ryan (service manager) he finally apologized saying his email response to me was stuck in his "drafts" in his email. I understand that so no worries. My issue is that the corporate office (according to Ryan) failed to accept the picture I had emailed to Ryan. Said picture was taken in broad daylight with a high quality camera so, I challenge the validity of that excuse. Then I was told by Ryan to bring in the invoice to the service department and he could get me paid onsite. So, a Friday afternoon I use a vacation day from my job to drive 15 miles to CarMax to receive my refund right??? WRONG... the nice lady at the desk Mya, told me that it would take up to 7 to 10 business days for them to get the invoice to corporate and then they would mail me a check. This is NOT what I was told by Ryan. I was told I would get the refund on site. I never post bad reviews... But this is ridiculous. Then, on top of that they didn't even have my address in the system for them to mail me the check!! Seriously CarMax, get your stuff together. Horrible experience read more

I had a great experience with CarMax in the past. Times have changed. I went today with a substantial down payment and I was ready to buy a car. I'm open minded and not picky. The lot was only about 30% full. I walked around with the salesman and I was interested in about 15 cars. The problem was that all of them except for 2 were on hold. I was upset that I waisted my time walking around an empty lot and found that most of what I was interested in wasn't available. the cars were not available because someone held the car online for a test drive. Really??? I can't imagine the amount of sales that have been lost as a result of this practice. I felt so bad for this salesman. How could he possibly make a sale when everything is on hold for a test drive? obviously they scatter the cars on hold to make the lot look fuller. In reality they should put these cars in a separate location on the lot. I ended up driving across the street to Volkswagen to look at used cars. Their lot was a fraction of the size of CarMax but every single car was available. I purchased a car and I'm beyond happy with my purchase. I can only offer the following advice to your company. Do not act out of desperation for car sales. If someone really wants to purchase a specific car they will go out of their way to test drive it. I can't imagine how sales have been lost as a result of this practice. Not to mention how the salespeople have no real opportunity to make a sale. Hopefully, someone on top is reading this and can make changes very soon. It appears as though someone with connections made it to the top and made these changes. My first guess is someone's family member with no experience was given the position to put this practice in place. Instead of demoting this "person" they would rather have the company be run down. SMH I have taken the time to write this because I love what the company stood for. No haggle/low prices. Instead the current practices make the company appear to be the lowlife corner used car lot. I can only hope that someone on top will see the bottom line and make swift changes. read more

Extremely disappointed in this location. I have been searching for a car over the past couple of weeks, and Perry was my original point of contact. When I left earlier this week I emailed Perry to appreciate his time and effort, and when he found something that was in my price range to let me know. I never heard from him, so I took it upon myself to search the web. Perry informed me it was accurate and up to date. I found a Kia Optima and reserved a test drive. Before my test drive, I got 2 confirmation calls, one from Jimmy and another from Jose(?), confirming the test drive and reservation. I also received a text message providing the details of my appointment (address and car). When arriving at this location, the older guy at the desk looked lost. He informed me of my appointment and said I could go out to the lot to look at my car until someone called me. His words were the car is on the right and gave me the lot number. I walked around for 30-40 minutes searching for this car. It was no where to be located. A representative was in the lot so I asked and he stated he was too busy with another customer. This discouraged me - when I finally got a phone call from one guy, I believe, he immediately moved onto another customer because I wasn't standing in the lobby. This is when Daysha called me into the lobby, she greeted me and asked me what brought me in today. I was confused because I had an appointment - I informed her about the test drive and she asked me for my information and drivers licenses. When she left to scan my documents she was gone for about 20-30 minutes, and I just sat there while she was going to a desk and sitting and then to another desk. Back and forth. When she came back she informed me the car was in Lithia Springs and I requested a transfer. She said she was unable to do that and I would have to call customer care to get the car transferred. I left the store frustrated, disappointed, and carless - This prompted me to find a car somewhere else. I made a deal with another car company because CarMax could not help me. Very disappointed in service here. read more

Walked on the lot at 10:30 and the Double Diamond Presidents Club sales guy handed me a card saying call if you want to see something. Scanned the code on a vehicle and it said it was available. 11:30 I called, no answer. Go the the front desk and they couldn't get a hold of him so they put me on a list. 2 hours later, no call so I signed up for a 4:00 appointment and got an email confirmation. Showed up at 4 and they have no appointment listing for me. Sales girl, who seemed irritated to deal with me, was kind enough to look on their database for the two vehicles I wanted to see and neither appeared even though both were currently on the lot. Now at 4:15 the one I scanned was tagged to move to another lot and the other was listed as sold. 6 hours of my time wasted. read more

Great experience at Carmax. Had my own financing and the service was great. Mark P. was awesome. He was patient and consistent through out the process. From my trade-in (which was fair) to the actual purchase of the vehicle, I had a good experience! Was going to consider Carvana prior to choosing Carmax but buying a USED car strictly by what you see on a website was too risky. I read Carvana's reviews and thought Carmax was the better choice. I was right. And BTW, took advantage of the seven day return policy and took the car to a reputable mechanic (just in case) two days after purchase. Outcome - car in very GOOD CONDITION. read more

CarMax - Used Car Dealers Near Me - Kennesaw, Georgia

I was offered a deal on a 2019 Lexus on 1/21/2022 with a sales person named Maria and I paid to have the car transferred to Kennesaw, Georgia. The arrived and a different salesman name Mike called and told me my down payment was $4,000.00 more! Now mind you I have the offer letter with the down payment and my monthly payment options. This all happened on 1/26/2022 and I was supposed to pick the car up. I have never experienced a anything like this while buying a car and mind you I was putting down $8,000.00 Maria was awesome and I believe her figures were correct but the men that called me is price gauging. I'm so displeased and if you know like I know, don't trust anything they say. I am looking else where because someone will want to make this money and be honest. read more

I've had a bad experience with CarMax don't buy a car with CarMax. Don't do any financing don't even choir on their website most of their vehicles have been in car accident the financing interest rates are very high their customer service sucks big time so I suggest you find another dealership like cavana or vroom don't trust CarMax read more

How you gonna work at a dealership filled with numerous cars and are so freakin clueless. If you don't know or have the knowledge don't get on the phone. If you don't have the information get someone who does. And if you don't want to do your job here's a tip get a new one. Anyway I called this location because I was interested in a vehicle on their lot. I'm not in Georgia so I had to do the next best thing call but what a waste of time. I was so frustrated with his lack of knowledge that I forgot his name. Smdh but their getting this one star because they need to train their employees better. read more

Carmax max care is not worth the money. I would give zero stars if I could. My daughter was backing out of a parking space when her car stopped moving. The front axle completely broke in 2. Carmax was the first call I made to which they told me they were not taking in cars at this time. Unbelievable to me. After having it towed to a local garage, we were told that Carmax would be sending out someone to determine the validity of our claim. Apparently, everyone was under the assumption that my daughter had to have hit something. They came out and denied the claim for the reason mentioned. I was furious as she did not hit anything, she literally was backing out of her spot at the local driver's license center. I called customer service. They could not have been less helpful. I was asked If I wanted to speak to someone higher up or file an appeal. I said both. She said that was not possible. She put me on hold multiple times. Finally came back and said the appeal had been denied. Denied, by who? I didn't even get to speak to anyone. Obviously cancelled the max care as they clearly do what they want. Regardless of what is right. This 100% should have been covered. To say we lied and that she hit something is BS. It's all a scam. Don't waste your money. read more

Terrible service customer service bought a car they didn't clean it because of covid will never buy another car from them customers stay away and they are way overpriced read more

I love this place!! Non haggle price and our salesperson was so amazing!! I love Debbie and everything she did to make our purchase experience exceptional! Women consumers and saleswomen - we rock!! Oh and not to mention great care at a great price with great financing!! Thanks Debbie!! read more

Awful experience! I had the MaxCare Warranty on my car that I bought from this Carmax with the specific purpose to protect against transmission issues. Guess what? I had a transmission issue. I spoke to a lady OVER THE PHONE to discuss my problem with the transmission - the gears would not shift correctly - and set up a service call. She first put me on hold, then after a few minutes told me that because it was a clutch problem it is not covered under the extended warranty. There are a few problems with this situation: 1) Just like that, decision was made without a proper survey of my vehicle. Just a quick conclusion based on a high level conversation with a Carmax employee who was not a mechanic just to avoid having to file a claim with Maxcare. 2) I am not a mechanic nor do I pretend to be, but they disqualified my car from extended warranty coverage for a broken clutch. My car is an automatic transmission. How can I be responsible for breaking a clutch when the car is an automatic? I later took the car to a Tires Plus in Marietta. Not only did they properly diagnose the vehicle (it was not the clutch!), they successfully filed a claim with Maxcare (which was immediately approved), fixed my car with no hassle and earned a very satisfied customer. Had I stayed with Carmax to get my car fixed, I would have been out $3k and probably stuck with a poor job repairing my car's transmission. I really hope this is not the MO for the Carmax service department. Very disappointing if this is standard operating procedure to immediately disqualify repairs from the warranty based on a phone call! read more

My experience with this place was horrible and extremely discouraging as a first time buyer. The two salesman Andre and Gabriel had horrible customer service and seemed very uninterested in helping me. I'm sure they get sales all day long so it doesn't matter your just a sale to them . If you want to buy a car and not be treated like a number go to enterprise car sales on Cobb parkway. They have MUCH better cars and they actually don't want to just sale you a car they genuinely want to help you. read more