My daughter got her first car!! Super exciting…read more 10 years ago, I purchased a car from this Carmax. I had such a great guest service experience that we came back for her car. The car buying process was so easy. This location also has a nice selection of cars to choose from. Abu greeted us immediately and was able to help us get everything done. He was professional, friendly and knowledgeable. We had a great and memorable experience.

I had a horrible experience at the Carmax Laurel Location. I had to return a vehicle that I…read morepurchased from another location that required service immediately after purchasing. I had the car scheduled for a diagnostic with the manufacturer, and after the initial test drive, the service manager, immediately confirmed that there were in fact several issues with the vehicle. Carmax Laurel, did not offer to do a diagnostic test on my vehicle before I cancelled my contract. I was told that because the other store emailed the paperwork for return, that it was their mission to process the return and help me find a new vehicle as quickly as possible. 3 hours later, I began test driving new replacement vehicles in hopes of finding the right car for me. The first vehicle that I test drove, had low tire pressure lights on when I started the car to drive. The second vehicle had not been cleaned. There was in fact a half smoked blunt (filled with marijuana) in the passenger door. There was also, broken glass in the trunk of the car. I was outraged! How unprofessional and wildly inappropriate is it for the car not to have been deeply cleaned and detailed? Also, can you imagine if I would have been pulled over? The management team was apologetic. They offered to buy my lunch for up to $25 and they provided me a Lyft to my destination. The following day, the salesman I was working with never called me with an additional apology, he never presented me with any other car options that would meet my needs, and to date he hasn't said a word. I did hear from the service manager Debbie, and one of the sales managers, Steve. They both expressed apologies and offered to help me find another vehicle. I still don't have a car. I am waiting on a transfer from another store. At this point the level of unprofessionalism and the fact that cars are not serviced, or cleaned makes me want to walk away from Carmax all together. I am outraged and very disappointed in my experience.

Gus was cool and helpful, and they even beat CarMax's offer--but that's where the positives end…read more They initially quoted one amount, then paid out hundreds less with no heads-up until after all the paperwork was signed. The excuse? They "rounded," used a 21-day payoff instead of the standard 15, and passed on loan company fees to the seller. None of this was disclosed up front. Also, their hours are listed wrong--they close at 7, not the time posted online or on the door. I found that out the hard way. Bottom line: Do your own math, double-check everything, and be ready to call out the BS (not Gus--he's solid). Personally, I'd recommend going across the street to from carmax instead.

This place is so unprofessional. First time ever selling a car and the guy originally working…read moredidn't even test drive my car and gave me a price on it just by looking at it. I had to get my title sent in and then the sale would be on! So fast forward to the Next day. His boss comes in and the whole thing went left. He provided me no insight on what I'd be getting and gave me the run around, and they have some lame promotion saying they'll outbid carmax on a sale. If not you'll get $200 bucks! What a joke. Don't waste your time here just a bunch of shifty guys looking to make you feel dumb. PS. This is the Laurel location by the way! P.S.S Learn that you're in customer service so try and appease to your customer ya know...

Very professional. Got a fair price for car and they came to me to pick it up. Highly recommend.read more

I had a great experience working with Emils & Dante @ Nico Buys Cars.They offered me a great price…read moreon my vehicle and they were both professional and courteous. It was a smooth hassle free experience. I would definitely use their service again and highly recommend them to others. Kingsley K.

It was a very smooth and easy process. Very convenient for the seller. Took around one hour and we…read moregot a good offer. A check was issued on the spot. Raymond R. was very professional and explained the whole process very clearly.

I dealt with Jacob at the Columbia, MD branch. He was courteous, professional and helpful at all…read moretimes. There was no pressure to sell the car, just a question of what would it take to get the deal done. The whole process took about 45 minutes. The whole process from start to finish was great. I was skeptical at first as I had not heard of webuyanycar.com before. However my research showed they had been around for a few years. I went to them straight after getting my car appraised at CarMax. I told them this but they did not ask what price I had been given. After a short examination of the car they quoted a figure a little higher than CarMax. We agreed on a price and the paperwork took about 15 minutes. I walked out with a printed Wells Fargo check. I sold my car on Monday night, paid the check into my account on Tuesday and the funds were available on Wednesday. They even paid for my Uber ride afterwards! I would highly recommend webuyanycar.com to anyone looking to sell their car.

Fast, Easy and Hassle Free. Strictly about business. They'll pick up your vehicles, just show your…read moreTitles, receive payment and they'll be on their way. I love it

Hubby's vat died. We called Mr Junk Cars. They came out with cash in about 20 minutes. Top notch…read morefast svc. I highly recommend them. Wish more businesses were this responsive.

Be VERY careful buying from here. My car has had problems from DAY ONE. Take it to a mechanic…read moreBEFORE you buy. Check EVERYTHING. They took care of the immediate issues, but it has continued to have problems almost daily for the first couple of months. No windshield washer reservoir! Car lighter doesnt work, window seals peeling off, rear bumper FELL OFF! Hubcaps came off. Terrible decision on my part, so be VERY careful.

There are a dozen mega car dealerships within 5 miles of this place. They have very clean cars…read more at lower prices including the Caravan I was looking for and bought. Test drive to tags took a half an hour. The car had a bad radio that they replaced within a week. Outstanding service! Highly recommend

I'm a single woman who had a truck that was having mechanical problems. I asked some males I knew…read moreif they knew of a good mechanic who wouldn't take advantage of me if I went to them. One guy said "Go to Excel, he's honest and he does good work. If he can't do it he will tell you and he will never charge you for something you don't need." That was six years ago. My truck is still running well and I take my new car to him for maintenance too.

If I could give them 0 stars I would. I came not only did they have me waiting for over 2 hours…read more The guy at the front desk then tells me to come the next day and gave me attitude when I told him how unprofessional it was to continuously deny me service. Save your time and money!

friendly professional staff sergio was patient and made sure…read moreeveryone was happy guy, manager, made sure to give the best deal. thank you so much for everything

We went to the Temple Hills facility. They had given our son a completely pre-approved letter for…read moreno money down. However, when we got there, all of a sudden they wanted our son to talk to the bank, then they wanted a down payment, then a co-signer. Mind you, our son, who is employed full time, making good money, and been at his job for 3+ years, had a fully pre-approved letter that stated all he had to do was come in and sign the paperwork. THEY ARE LIARS. DON'T GO THERE.

If you're looking for outstanding customer service and a smooth funding experience then look not…read morefurther! (Quick back story) we had spend hours the day prior (Saturday) at another dealership and received a low offer on our trade, we put a 4Runner on hold and decided to wait to look at a BZ with the intent to return Monday since that dealer is closed Sundays, which gave us time to get an appraisal. Sunday we decided to get a CarMax appraisal just to feel more prepared with numbers and saw Sheehy across the street and open. Now, back to Sheehy Toyota; Moe was outstanding, when hubs and I walked up, we expected the typical salesman intro, not with Moe, he was personable and fun right off the bat. We went in to test drive the BZ to get a feel for what an electric car was all about, we weren't disappointed. We also inquired about a better model 4Runner they had and gave that a test drive also. We decided to proceed with both! So, onto the dreaded negotiations part I think we all dislike, right? Well, with Moe it was refreshingly short and simple. Moe explained they work offers based off carmax so we pulled out our appraisal which was accepted without issue, Moe and his manager provided great incentives and ultimately got us to a place where we felt comfortable moving forward. I've purchased a lot of cars and this purchase stood out from the moment we walked onto the lot to the warm muffins offered to keep the hangry away. Every interaction was pleasant and without ever feeling pressured to add on products and the atmosphere was fun (as fun as a dealership can be) Hats off to Moe and everyone involved, we love our new vehicles!

To begin, read carefully what the employees should do for you. First, wrong vin number with wrong…read moreplates. This information belonged to another Toyota vehicle. Found this out days afterwards and then had to go back to fix and the person could not drive the car due to this error. Second, no registration or the sticker showing information, for the windshield. Son had to go to MVA to find out that Sheehy Toyota has these items. NEVER did Sheehy Toyota call to let us know and the waiting period is a day away. Again, they don't proofread. Check your VIN against the paperwork they give you!!! This could have been on purpose since the first issue was dealt with the manager and a free tank of gas for the distance. Just saying.