Excellent! Never has been buying a great car been so easy. My salesperson Tyler was awesome and financing was made quick and easy by Stephen. Everyone was great. Got a great deal on a beautiful VW Beetle. Couldn't be happier. read more

Wanting to sell one of our cars as we prepare for retirement, I began researching options online. After receiving an "Instant Cash Offer" on the KBB wesite, I decided to stop by CarMax before visiting one of the dealers shown on the KBB offer. The CarMax facility was clean and welcoming, and my contact there, Kyle, was very personable and professional. Long story short, I was offered $1,620 more for my car than my "Instant Cash Offer" from KBB. Selling them my car was easy, and pretty quick, as well. I have no complaints. read more

Pretty disappointed in this place. First, I scheduled an appointment for 10am with Car Max and was assigned a sales rep. I arrived there and waited around for 30 minutes. 5 or 6 salespeople were all over the showroom just chit chatting with each other. I finally got tired of waiting and left. Almost a week later the sales manager Roy Reed emailed me about my experience. I contacted him back but of course never heard back from him. Seems they aren't too upset about losing customers. read more

The staff is incredibly friendly. Especially in the service department, which I'm very familiar with, as I purchased my car in January and have had nothing but issues. A coworker warned me not to purchase a car from here, because a week after she bought hers, it spent a month in the shop. As my first issue was within the 30 day time period, they were incredibly helpful in resolving the issue. However, if you didn't purchase the extended warranty, they don't care if the vehicle you purchased from them is reliable or not. I fully understand that buying a used car comes with risk, however when you spend more than $10k on a car from a reputable dealership, I feel like it's reasonable to expect it to last longer than 30 days without having to miss work from an unreliable car, that, even after repairs, continues to have numerous issues. I'm now sinking money into a car I just bought. I intensely regret getting stuck with an unreliable car. I should have listened to my coworkers and so should you. I do not at all recommend this dealership. If you want good customer service when your car breaks down, these are your people. If you want a reliable, dependable car, they are not. read more

Bill was great! He took in all my concerns. The first car he had picked out for us met all my needs. def will come back again if I ever need to buy another car. read more

I loved my experience at Carmax between Cody and Andy I couldn't have asked for anything else. I went in just to check out a few cars 2 hours later I left with a 2012 avenger, because of Cody and Andy I will definitely recommend this Carmax to friends and family read more

Jack and tanner made the car buying experience an uncomplicated process. Was a breeze. Would use them again

In my last visit to the Broadway location, I was greeted in the parking lot. In short order, I received an estimate on my vehicle. I was able to test drive several cars. The salesman was knowledgeable on the vehicles and answered my questions in a straight forward manner. I spent minimal time waiting. Very professional and customer focused experience. read more

The sales process was smooth and hassle free, as advertised. The service, however, has vastly exceeded my expectations! The mechanics are more than competent, along with proactive. Additionally, the service advisor team is probably the best that I've ever worked with. I purchased my vehicle from the Littleton, CO dealership. read more

Rusty, at S. Broadway location, was a wonderful salesman. He was very responsive and helpful. I knew what I wanted and found some options in their inventory, test drove and put one on hold. Final paperwork had a small glitch that they took care of straight away. My only complaint was the car was not detailed inside or out. Not super dirty, but not what I'd expect when picking up newly purchased car. Overall, a very good experience. Hassle free, zero pressure was my experience. read more

Poor organization!!! After a few weeks of having a truck delivered, I went to Carmax Littleton for a 12 noon appointment and for what should have been a valuation of my vehicle as a trade in. I was right on time. My original salesperson (excellent communicator) notified me the day before of a complication and that another person would be meeting me to show the truck and take care of me. That person was still busy when I arrived and could not attend to me. The front desk assigned another person to me, that person did not show up. They never asked about my car for valuation. So I advised I would wander out to the lot and look at the trucks and that salesperson could meet me out there. After 30 minutes of wandering around the trucks the person still did not show. SO I left. Poor organization, no follow-up. I have bought four cars thru Carmax (CA locations). The CA locations had their act together. Littleton did not. No respect for my time, a complete inattention to a serious customer (now a lost customer - will never go back to Littleton). My honest suggestion - avoid this location! read more

I just stepped away from an absolutely disgraceful experience at Car Max. I was initially looking forward to buying my car from here due to the positive experience my friend had and now I am very disappointing. I had a car transferred and then working with my rep, decided that I was not the right car for me and I wanted a cheaper one. She said she would transfer the cheaper one. She told me it was in CO and they were cleaning it up. We decided to meet to see it on a wednesday. I wanted to make sure there was no confusion so I sent her the url to the cheaper car verifying that was the one they had in CO. She said yes it was that car. I was so excited to see the car on wednesday! I had an appt at 7. I walked in and it turns out she had gone home sick. But she did not tell me, nor did she tell any of her associates so they were under prepared for my arrival. They brought another rep out who was the only good thing about this experience. After a wait we started to work. He was not sure which car I wanted to look at, so I gave him the number and we went out to find it on the lot. We found the car but because she had gone home sick and not told anyone about my appointment, it was not ready to test drive. I was starting to get very frustrated. We went inside to see why it was not ready and upon closer inspection we found out that it was THE WRONG CAR! It was the more expensive one she told me she did not end up transferring. I did not want to take my anger out on the new rep since he was being so helpful, but I was frustrated and wanted to speak to the manager. The manager was very cold and unhelpful to me. She said there is nothing they can do about the new car and the best they can do it get the cheaper one sent, but it would take 30 days. I was really feeling underappreciated and frustrated at this point. I asked if there was anyway they would cut me a deal on the new car since the rep had messed badly twice at this point. The manager gave me a cold canned response and left. We decided to still take the new one for a test drive since it was close to the cheaper one I wanted. We get in the car, turn on the ignition, AND THE CAR IS DEAD. Can you believe it?? I was extremely frustrated and angry at the customer service. I am writing this review to try and warn others about this company, and their complete lack of customer service. And even though all of these terrible experiences kept piling up, nobody was able to make it right and help me in the end. DO NOT GO HERE. read more

What a waste of time! If you are just looking to sell your car for a fair price like they heavily advertise on TV, don't hold your breath trying to get it done at carmax! First they lowball me on my jeep, then say the reason is that I have a "salvage title" PER THEIR SYSTEM... Only problem is that I am holding in my hand a valid clean as a whistle Colorado title with no evidence of being a salvage title. THIS VEHICLE HAS NEVER BEEN WRECKED, PERIOD! No reasoning with these crooks! Stay away from this dealership at all costs! read more

The staff at CarMax is really incredible. From sales to management to service - they all go above-and-beyond. It's because of this that I couldn't imagine buying a car anywhere else. This was my 4th purchase from them and certainly won't be my last. read more

As a follow up here, I had another issue with the rearview mirror not working in my vehicle and again CarMax was top notch! CarMax could not fix the problem and sent me over to Acrua, everything was replaced and I did not pay a dime! Great experience. read more

just realized they sold me a car with nothing to change a tire with! this is so illegal!!!

Wow! Great way to sell a car. Amazing experience with wonderful Melanie in biz office who went above and beyond to solve of out of state title issues. Kellen in sales was smart and efficient and the price was fair. The entire process to receive an offer to purchase was pleasant and took 15 minutes. The building is clean and comfortable to wait as the tv has updates on your progress. In contrast, my husband who was a multiple car dealership owner for over 40 years, thought it would be interesting to compare carmax prices and service to a traditional new care dealer. We chose to shop at Stevinson Toyota East. Wow- talk about old school "feel bad" business practices. Everything folks hate about the car business is alive and well at Stevinson East. The fact we couldn't figure out where to enter the building or find help foretold our experience. When we walked in, the first thing we noticed was a note taped to each table stating that each negotiated deal would automatically add an additional charge of $500 for the dealers profit- Whaaaaaaaaat??? We were not even there to buy a car and it made us mad. This place is old and dirty, bathrooms disgusting, and the first person we talked to about finding who to talk to sell our car had no idea where to send us. At the end of an aggravating process to try to accomplish the same thing as we did so smoothly at Carmax, they offered 1000 less with a hint that we could fight to get more for a super clean low mileage hardly used car. Bottom line - Carmax was easy and fair and in our experience, Stevinson wants to find a way to "getcha". They just don't get it!! Folks will appreciate the Carmax respectful business model and reject the way the car biz used to be-- the way too many still are. read more

I was nearly ran off the road by one of their employees on south Broadway. My wife was 9 months pregnant at the time and there was a toddler in the back seat. The CarMax employee was driving extremely erratic in a construction zone, passing illegally and talking on his cel phone. He cut in between myself and nearly rear ended the car in front of me. Then he throws his hands up in a threatening manner and glares at several of us at the next stop light. The worst part is when I went to CarMax to complain the management lied to my face and said they had no record of the vehicle in question. I saw the car on the lot later that night! He also told me "he has like 50 employees it could be anyone". He told me if I had a problem to call the cops. I then called Littleton police and filed a complaint. An officer came out but the manager was uncooperative. So my question is this if CarMax doesn't consider their employees driving absolutely reckless in a construction zone endangering workers, children, and commuters seriously then what do they consider a problem? I've read blogs about there dishonesty and it rings true in my experience with them. If they wont take actions to correct the danger their employees are responsible for than what makes you think they will take care of a customer who has issues with a purchase. They have proved to be dishonest and arrogant. Don't waste your time with CarMax when there are honest dealers a block to the north or south. read more

They sold us a lemon. They said it was in good shape, but really they kind of patched it up just well enough that it completely fell apart not too long after their return period-very convenient for them! Somehow literally all filters and liquids need to be replaced. The brake pads are less than 1mm thick. I'm half tempted to ask the guy at the shop to make me a list of things that AREN'T wrong with this vehicle. I don't think that list would be very long. read more

The service folks at CarMax treated me like I was a King (well I think I am sometimes). I had a problem with my car, AND I took it to the Dealer, it was not covered by the factory warranty, BUT Carlos and the crew took care of it with just a phone call. If you do not consider CarMax for your next car, then you could make a mistake. read more

First, I'd like to start with the good- the sales people - specifically Pat. Great guy and if you are able to overcome the rest of the absolute negativity this dealer dishes out, I'd recommend working with him. Sadly, the good ends there. Now.. for the TERRIBLE. Took my car I purchased from them in for service within the 30 day window where they will fix anything wrong with the car, for a few things. Among those things, was a hard start. They looked at and determined it was a battery- completely wrong diagnosis. But hey, I went with it, seeing as I'm no mechanic. Furthermore, they performed a "car wash" if you could even call it that.. the car looked worse than it did before it was "washed". They use the old-fashioned gas station car washes that have brushes that spin around and wash your car.. but the spinning brushes were NEVER cleaned or replaced. I had to schedule an appointment a week later for the remaining service as we had to wait for parts for the other repairs. During that week, the hard start continued. Fast forward to when I take it in for the remaining repairs, and I advised them I needed the hard start looked at as it was still happening. Well guess what?! It was now past the 30 days so they won't fix it, they can't do it themself so I'm on my own on that one. Even though the issue was addressed during the 30 day window and they assured me it was fixed- but it wasnt. This time, since the absolutely TERRIBLE car wash last time, I spoke to Melissa in service and specifically said NUMEROUS times to NOT wash the car. Lo and behold, they washed it again, after I was ASSURED it would not be washed. Her exact words were "Don't worry I put it on there with a ton of exclamation points after." Furthermore, I put it in BOLD on the night drop ticket. Guess what? I now have scratches running the length of my BMW. Great job Carmax! Nothing like a one month old car you just bought having scratches running the length of the car thanks to your horrid car wash. Let me tell you just how sketchy they are. Every time you leave your car at their night drop and you write out the night drop ticket, they staple it to your service order receipt when you pick the car up- every time. This time, the time I write in BOLD to not wash the car, they conveniently left it out of the service order. HMMM... wonder how/why that happened. Looks like I will now have to fight them for paint correction to be done on the car, or live with a permanently ruined paint job. Think that's all? Guess again folks! After inspecting my tires a little closer recently, they are ALL dry rotted out. It's a safety hazard. Any long drive is going to result in a blowout. According to them they can't see it. We literally POINTED out to their face the dry rotting, and they still claimed it wasn't there and claimed it was not an issue. Spoke to a tire company and they confirmed a dry-rotting tire is NOT safe to drive on. The sales people are great, but don't forget- they're salesman, and their livelihood depends on it. The service department? I wouldn't let them touch my car again with a 10 foot pole. I HIGHLY recommend going elsewhere to get your car serviced if you ever need anything done. Heed my warning or be forced to live with things that cannot be undone(at least not for cheap). This place is clearly in the business to take as MUCH of your money as possible while minizing their costs. And if you think they care even in the slightest about your safety.. guess again. That's the worst part of it all. Or maybe the worst part is the parmanent scratches down the sides of my car. How sad that I can't even decide what the worst part of the experience is. read more

If I could offer zero stars I would! With that being said, this entire process has been the MOST frustrating and disappointing non-car buying experience ever! I understand the non-haggle pricing philosophy but the lack of customer service and lack of personal service is horrible! They do not care about there customers or potential customers....it makes you feel like animals herded to the slaughter. The entire experience was frustrating, embarrassing and degrading. CarMax as a corporation needs to review its customer service practices and train their staff to be a little more human. The staff is disingenuous and insincere. Do not let the "NON COMMISSION" fool you....these salesman and managers are out for the payday. The business model of being different from traditional car dealerships leaves much to be desired....at least with traditional car dealerships they fight to get you approved and yo buy a car, at CarMax they throw paperwork in your face and tell you they can no longer help you. Shame on you CarMax! BUYER BEWARE! read more

Friendly people, but an extremely lowball offer on a late model, low mileage, mint condition Civic. Went around the corner to Schomp Honda and offer was beat by $1000 in minutes (Schomp did not see my offer from CarMin). Call around... Carmax is not the only dealer in town who will purchase your used car for cash! They only act like they are. read more

I like CarMax, we are buying a car from the Parker location, but this location needs some work. We walked in because we were in the neighborhood and were helped by a nice gentleman, unfortunately we were short on time and had to come back later in the day. When we came back instead of allowing us to wait for he salesman who helped us, they had another salesperson poach us. Ilyana was initially a little over eager, but helpful. As the process continued she became pushy and wasn't listening to what we were asking. We found a car at a location in Rhode Island and decided to have it transferred. Ilyana assured us it would be 2-4 weeks which was perfect because we were using our tax return for the down payment. The car arrived in 4 days and we received the call to come look at it, this was when the experience became a nightmare. We still hadn't gotten the return and she became overly aggressive about when we would; demanding to know when we would get the money and letting us know she already had people lined up to sell the car out from under us. We were, and still are, in love with the car and wanted it very much and told her so. Magically within a couple hours the hold on the car was erased and she was able to hold the car longer. This is about the time we started look at the Parker store and the possibility of just having the car moved over there and hopefully a nicer salesperson. I went on line and looked at their inventory and trying to come up with alternatives if we didn't get our return in time. We were assigned a very nice saleswoman, Tanya, and made arrangements to look at some vehicles. As with the Littleton location, we were up front about our situation and our new mistrust of this whole process with CarMax. Within a day of making the appointment Ilyana again pulled a rabbit out of her hat and could suddenly hold the car another few days, but we were done. We met with Pat at the Parker store (it was Tanya's day off) and relayed our experience to him and his manager who were both appalled by the lack of professionalism we had encountered. We discussed bringing the car from the Littleton store, as well as finding maybe better prospects because of the negative experience associated with that car. After a very pleasant hour and a couple test drives, we decided there was a car at one of their CA locations that would be a good fit for us. Pat asked us if we wanted to have the Littleton car brought over so we could compare them when the new one came, but we decided to let it go. It's been 4 days and we've been kept up on the transfer of the vehicle and informed that they let Littleton know they could release our previous car. This is why I was surprised today when I got a call from Ilyana demanding to know if we had the money and when we would be by to get the car. The call woke me up, I work nights and have a toddler, so it took me a minute to process what was being said and that I was being practically shouted at to repeat myself. As soon as I told her we decided not to get the car and tried to explain the situation she cut me off and hung up. I know that we made the right choice going to the Parker location and not dealing further with Ilyana. I've been in customer service my entire adult life and her behavior was inappropriate and unacceptable. We will be receiving our new vehicle from Parker this weekend and intend on going back in a couple months when we purchase our next vehicle. read more

Went there for trade evaluation - the offer I got was borderline offensive. Absolute lowest offer I've gotten out of 6 different dealerships (large or small) and a lot of smoke screen they put out to fool you into thinking that their price is fair read more

I guess this is a great place if you want to overpay for a car. Or if you don't want to get what your car is worth. Or if you're too lazy to do the research. Or if you enjoy being lied to. They appraised my car and told me there was something wrong with the title and that the frame was damaged. I have a clean title and no frame damage. I got $2k more for my car from another dealer. The car I was looking at was $1400 more than market. read more

Finally a car dealer that has modernized with the times. Clean, simple, no pressure or "have to check with my manager" sales gimmicks. Set an appointment, deal with a straight up approach on buying or selling a car. Mad props to Car Max and my experience. Finally .... read more

So the good first! I really like the idea of finding a car in the app and having them bring it in if its not on the lot! So visited the Broadway location ( A friends referral who spoke highly of the place joined me on the trip) I got paired with the sales guy and ordered a vehicle in from another state, they explain to me that it will take 4 weeks to get here but could come in sooner! Well the vehicle came in sooner then expected! So I thought (joy) well this is going good! But that's where the fun ended! After I get the call from my "sales guy" saying my car is in and available to look at on Saturday I am excited but can't get there till Monday. Monday comes I take my lunch break notify my friend to meet me down there to checkout the vehicle! ("all excited mind you ") Walk in with friend and go to counter/check in where I explained I got a call saying the vehicle is in for me to see the clerk or sales guy asks who we worked with so I give the name and of course the guy is off that day, and no one else can figure out where the vehicle is, so we had to leave so begins the frustration. The "sales guy" who I worked with finally gets in contact with me and says sorry for the confusion at the store the vehicle is in fact here come on back down and check it out! So make time head down (notify my friend again) do the test ride inspect the vehicle and find issues with the brakes ( peddle goes all the way to floor and vehicle taking longer to stop. Having just drove 2 other identical make/model vehicles on previous test rides I notice the difference) and also two of the tires had chunks out with a slice and a chunk missing from the sidewall of one (unrepeatable) also one of the rims was completely bent with a split on the outer part of rim with nasty rust major eye soar on the nice chrome wheels, it had one of those tire weight things put right next to it possibly to try and hide the defect in my opinion. (you could tell this was gonna be a issue down the road especially if you've ever owned an all-wheel-drive vehicle before) so I mention all that to the "sales guy" and let him know that I have a big family and would not feel comfortable riding with them in the vehicle with the condition of the brakes tires and wheel being split like that. So he say yea I agree and he will have there "expert mechanic " take a look at it and see what they can do about the rim. At this point I'm like hmmmm! Show my friend and he concurs with issues and says yea they need to be addressed. The "sales guy" comes back and tell us that the mechanic says there are no issues with the brakes and that the wheel and tires are fine according to their specifications and that if I wanted to get a new rim it would be $1200 out of pocket cost to me? So I'm thinking well $1200 plus gonna need new 22" tires $425ea. plus prolly need brake job shortly after another $799 or so on top of the $51,000 cost of vehicle this no haggle deal is not looking so good now! So then the sales guy get this attitude and says you don't have to buy it. So I thought to myself I work way to hard for my money and with this place not willing to work with me on the issues or price of vehicle it's a easy decision from here forward! My friend was shocked since he bought from them before and agreed that we should find different place to buy from! So with that I'll just leave saying buyer beware and good luck... "I am one but I am many" read more

Waited for sales person. Never got one. I'd like to give zero stars. Told us 15 min wait when we arrived, put in our time and just wasted it. read more

we had an appraisal on our truck which went smoothly and then worked with Zach Wall who was great in helping us narrow down what we wanted. we left the first night to sort things out and came back a week later and worked with Ron White who was wonderful. We picked a Ford Explorer and Ron and Autumn patiently took us through all the paper work. We ran past closing but not one person made us feel we were putting them out...everyone had smiles on their faces. We our very happy with our experience and our vehicle. This is the fourth car we've bought from CarMax and will be repeat customers in the future. read more

I got a per-approved loan from road loans and received a call from the South Broadway location of Car-max from Cary. I informed Cary that I was looking for a specific car and he informed me I could search the entire country for a car on the Car-max web site. I spent several hours a day over the next 21 days searching their web site. I did finally find the exact right car for me and called Cary that minute. I gave Cary the the stock number and offered to put a $1,000. on my credit card. I told Cary I would be in to buy the car in a day or two and he said "I will put a hold on it". I went in less than 48 hours later to buy the car and it was already sold. This was with out a doubt the biggest waste of time ever Cary is an idiot that wasted a lot of valuable time that I could have spent looking for a car somewhere else. Don't make the same mistake I made. Look somewhere else. read more

Made several attempts to contact their sales consultant Steve, and he did not contact me. I am not impressed with the customer service. They use the no-haggle pricing which means there is no incentive for the salesmen to follow up. They don't care if they make the sale and there is no negotiations. I would not recommend Carmax read more

I had high expectations for CarMax and they fell well short. The sales representative did not go through the details of the purchase of my car and told me that if I financed through CarMax it would come with a free extended warranty. It was not until signing all the papers that i found out it did not come with the warranty. Initially the taxes and fees were high and I asked the sales representative to look into it. He came back and said it accidentally had taxed me for two different cities. This was a dramatic decrease in cost. However it turns out it was the cost of the extended warranty that made it so high but he only discussed it as taxes and fees. CarMax made do attempt to make it right. Their communication is terrible including their corporate customer service. I wouldn't trust what they say. Also one week after having the car, the check engine light is now on. read more

Bought a VW Gulf - no pressure, very helpful! Went in with another car in mind - staff was very helpful in helping me to realize what my priorities are for a car and finding something that meant them. Recommending CarMax to anyone who will listen! read more

My husband and I have bought cars from Carmax before and thought the process was really hassle free. This carmax experience was no different. There is no pressure, they work within our budget and have so many different makes to test drive if you are interested in a few different makes. Great place to buy a reliable used vehicle with good warranties. read more

2nd purchase in 15 months not like the first it was perfect ! unfortunately they seem to have no one in charge after ordering a transfer vehicle took almost 5weeks with no real pic of it till the day it arrived ,no one kept me informed ya know a phone call .calling to them is a ordeal in itself when contact is made they really had no answers .car was received filthy mud in carpets tires wouldn't pass the quarter test but was told one of the tires had enough tread to past carmax's test so good enough!! pics up front would have prepared me for another grand.they will last as long as they have such Great access to one owner low milage cars and free transfer on 4wheel drive. read more

I'd recommend CarMax highly. I thought that everything on the lot looked to be in really good condition. I think that they do a really good job screening out anything that isn't high quality. You'll have better luck with their national search than you'll have with another dealer calling a sister dealership. I got a good deal too. They even shipped the car in for me for free. read more

I had two separate cars transferred to Carmax (W 104th in Denver) for test drives. That part of the experience was great; easy and seamless. Unfortunately, both of the cars I test drove (one with less than 18k on the odometer, the other with only 7k on the odometer) had issues. Carmax states they have a rigourous 100 something point inspection, pre-test drive inspection etc. No more than 30 seconds down the road in both vehicles, I noticed issues that would require immediate servicing. On one vehicle (a Jeep Wrangler Rubicon), the steering wheel shimmied, the low tire pressure light was on, and the was some driveline vibration upon acceleration. I mentioned all of this to the salesman (who was friendly) and they said they'd look into it. To date (over 2 months) no change in that vehicle, and it's still for sale with no mention of the issues being addressed. Clearly, I opted out of purchasing something that had unresolved drivetrain issues. The second vehicle I was allowed to test drive on my own (a Golf R with less than 6000 miles on the clock). Looked beautiful - looked brand new, I was excited and ready to buy if all went well! Not more than a mile down the road I attempt to open the passenger window and it shudders, screeches, and only goes part way down. I send the window back up to (hopefully) get it to close all the way and it shudders and screeches it's way up, folding the rubber seal around it incorrectly. There are now grease marks up the window - clearly it's off the tracks and getting scratched up inside the door. I roll it down just a little again to double check, and sure enough it tilts, shudders, and screeches only making it partway down. After bringing the car back, I mention that I really like the vehicle, but the passenger window is not working at all, and needs to be repaired. The salesman asks me to put a deposit down on the car and then they'll fix it. Hm...I counter with - if they fix it, and verify it's in good working order, THEN I'll put a deposit down and purchase the car. They argue with me, stating that unless I put a deposit down, there is no incentive for them to fix it. Wait...did I hear that right? They tout a rigorous inspection process, miss something totally obvious on two separate vehicles, then state they'll fix it AFTER they have my money and I've agreed to purchase the vehicle? Seriously?? Why would I pay top dollar for a defective vehicle? I walked, never to return to a Carmax. Clearly, they are selling substandard, poorly inspected vehicles and pushing them off the lot with a 'promise' of pay now and we'll fix it later...really...we promise! Thanks, but no thanks. read more

Bought a 2016 Audi S5 from this dealership in December. My company has worked directly with Denver car dealers for the past 25+ years so I know what to expect when it comes to customer service. The only positives from this experience were the salesman, Don who was attentive, and the fact that the process of purchasing the car was quick. Other than that I was not impressed in any way. I bought a $50,000 car and it wasn't even detailed. It was not buffed or waxed. They simply washed the car and delivered it to me. Ridiculous, for buying a high end car. 1 of the rims had some road rash but they wouldn't repair it. Again, ridiculous for spending $50,000 on a car. I know what the standards for reconditioning are at most Denver dealerships and Carmax's standards don't come close to industry standards. Buyer beware. read more

Worst experience ever after buying my Tahoe. Have been leaving messages for sales person and customer service rep for over a week with absolutely no phone calls back.after signing the papers and getting my keys I find out they only give you one auto lock key total safety concern. read more