I wanted to share my experience with whoever reads these because I believe in sharing and telling good things when good things happen! I began my search for a new car 2 weeks ago, I thought of your company as my credit score is not the best but I had heard good things about your approval process. I was approved and contacted by Zach Marshall within an hour of sending my application. Zach was so patient with me as I navigated the website looking for my perfect car. He gave me facts about the cars as I looked and let me know about recalls and ran every car I asked about telling me the payment and all the info he could. We selected a 2011 Mitsubishi Outlander and scheduled to come get it the following Friday when I had the money for the down payment. Through the week I sent Zach the paperwork that he told me I needed to bring and he would very quickly respond telling me if it was right or if anything was missing. I explained to him that I have 2 small children so when my husband and I came down to get the car I would like to move as quick as possible as they grow ancy quickly. He did just that. When we arrived at Carmax we were greeted very warmly by many people who got us straight to Zach. He took us to see the car and we signed all the paperwork. He explained the Maxcare and the 5 day warranty to us and before I knew it we had our keys in our hands and were taking pictures with our new car with a bow on it, (such a cute touch!) We live in the mountains so that night on the way home I was a bit concerned as the car seemed to really struggle with the hills but I thought maybe she just needed broken in. By the 3rd day we had it I was still very concerned. I called Zach and explained my concerns, He gave a couple pieces of advice to maybe help and said that if the problem continued to call him back and we would see what could be done. By the next morning it was very clear to me that this car was not going to work for my everyday Mountain commute, I texted Zach before the office had even opened and he responded almost immediately! He explained his day but said he would be happy to get us taken care of. I sent him a few cars and he pulled all the stats, info and payment info for me. He was beyond helpful! That night my husband and I returned to carmax where we looked at both of the cars we had narrowed it down to and ultimately choose a 2013 Ford Escape. The paperwork was done SO fast and eveyone was so helpful! Stephan helped with the return part of the car and was very friendly and knowledgeable. Bobbie helped us get our paperwork done quickly and kept me smiling and laughing the whole time. In the end Zach gave us our keys, explained some of the car to us and took a picture of my husband and I with our new car. I am so beyond happy with the Escape! It is the perfect car for myself and my family and I never would have found this happiness without all the help from everyone at Carmax! You have earned a customer for life!!! Huge kuddos to Zach, Stephan and Bobbie! This was at the South Broadway location in Colorado! I hope that this incredible experience gets back to them and they know how amazing they were to work with! Thank you Carmax for EVEYTHING! read more

Wanted to provide an update on the situation in the timeline below. After many months and no response or help from anyone at this CarMax location I had to engage legal counsel. Based on how CarMax writes their sales agreement's, if you need to bring a matter to court you first need to have an arbitration hearing. These hearing are very expensive and designed so that a big corporation can price out the consumer from filing a lawsuit. There is little recourse and that is what CarMax is counting on. The one recourse the consumer does have is to file a small claims case which is exactly what I am doing. It is some paperwork and time but again right is right and wrong is wrong. CarMax knowingly and admittedly sold me a falsely advertised vehicle and is hiding behind their lawyers and pocketbook. They will not take responsibility and that is wrong. Paperwork is being filed this week, I will keep everyone updated on progress and resolution. Again, go anywhere else. This location is not worth your time and resources. ---------------------------------------------------------------------- Here is a timeline that depicts CarMax's false advertisement of a 2016 Acura MDX I purchased last year. The relevant facts are as follows: On March 16, 2019, I purchased a 2016 Acura MDX at the CarMax location on South Broadway. CarMax advertised the vehicle on its website and at the dealership as a 4WD/AWD vehicle. The original sticker for the vehicle created by CarMax describing the vehicle as 4WD. By October 2019 we were experiencing significant performance issues with the vehicle during inclement weather. On December 3, 2019, we took the vehicle to a certified Acura dealer and were informed, for the first time, that the vehicle CarMax advertised and sold as a four-wheel drive vehicle was in fact a two-wheel drive vehicle. On December 12, 2019, I went to the South Broadway CarMax location and explained the situation. The CarMax representative conceded that CarMax was at fault, apologized, and advised me that someone would contact him shortly with a proposed solution. On the following day, December 13, 2019, the CarMax representative called me and proposed that CarMax would buy back the vehicle for approximately $7,000 less than the purchase price from nine months prior. I of course rejected the proposal and requested to speak with a manager. On December 17, 2019, I met with the dealership sales manager. Several days later, the manager informed me that, despite the admitted false advertising, CarMax was unwilling to make the situation right. At no time has anyone at CarMax disputed that it falsely advertised the vehicle as four-wheel drive. I would recommend that you take your business elsewhere. read more

I purchased a 2006 Lexus rx330 from Carmax a little over a year ago . I have done the regular maintenance such as oil changes, tire rotation, alignment, new tires 2 times,brake pads and rotors etc. One day about 2 months ago I was driving and I heard a noise, all of sudden my tire flys off out of no where !!! This is after I recently had an alignment and brakes and rotors done , with no indication of any issues!!! So my car gets towed to the shop and the mechanic determines that my bearing and hub locked up , caused the axle to break and a few other issues , the amount would be $2400 !! So maxcare CNA national warranty are telling me that it shouldn't be a problem and they are sending out an inspector, not to worry. So I let the mechanic know that everything should be covered minus the deductible and they are sending an inspector out. So the inspector comes out and tells the mechanic it looks like I drove it after the break down , how can I drive it without a tire or an axle?? He sends his report and pictures to CNA and they say they will only cover $149 dollars of the $2400 bill because I should have known that this would happen and shouldn't have drove it before it occured ! I'm apparently supposed to be psychic and know that after only a year I would need to perform regular maintenance on a bearing and axle! They did not care and were very rude I might add! I'm a young mother of 2 children and currently unemployed this situation really hurt me and they are refusing to help despite me paying 1800 dollars for the warranty and they have not paid for anything ! I'm also planning to let the Attorney general, the BBB, and Secretary of State know of this robbery they are committing on innocent people !!!! read more

Last spring this location sold me a vehicle that was advertised as AWD. That was a requirement of mine as it is the primary vehicle for my wife and two young children. After the first snowfalls last fall my wife complained that it handled very poorly in the snow and after driving it myself, we took it into a dealership. It was then we were informed that the vehicle was a front wheel drive. After contacting CarMax and explaining the situation I was then made to meet with three different employees over multiple days. My request was that they rectify the error and purchase the car back from me for what I paid for it minus 9 months of mileage. Afterall, I was sold a 2WD vehicle at an AWD price. The offer from CarMax was they would purchase it back at the current 2WD price they are selling similar vehicles for. It makes no sense. They FALSELY ADVERTISED the vehicle and will not take responsibility for their error. This offer would leave me at over a $7,000 loss. I would think twice before dealing with CarMax. In fact, take your business somewhere else entirely. read more

I got a bad experience with Carmax. The saleman said it was from Aspen and I should not worry about the snow or winter in Colorado. The tires were kind of pretty old but they said they just replace under 4. It was completely flat in the first week so I took it to Carmax service but the lady there said it did not have any problem, and then I shown her the nails but she again said Carmax does not guaranty for the tires. I had to bring my car to other places to repair. I talked with the sale manager and he said I could take the car to Discount tires to repair and he would pay back to me. Discount tires measured the tires were only 5 in 2 rear tires and the 2 front tires were 7 but they will replaced 4 tires in the next 3000 miles. At that time, we found out that this car was only 2 WD and could not drive safe in Colorado winter. Finally, Carmax was misstatement to sell this car to me. I am completely not happy with Carmax, especially the service department. read more

Do not get the warranty it is useless if you need it. Maxcare is being administered by CNA National Warranty. Check the companies reviews on yelp. It is just a scam in my eyes. I have a 2018 BMW that had an engine related issue. According to them it was because of a pump that had wear and tear which they don't cover. This is on a 2018 BMW with 59,000 miles. The cost is over $12,000 in damages they refuse to pay. The Sales People try to hard close you on the plan as they get up to 50% commission. You pay all this money and you're better off saving for repairs as the company that administers it will do everything in its power not to pay for any claim. Then you call CarMax for help and it's not their problem they hand you off to the company. Beware of the warranty it's useless! read more

I had my first experience @Carmax and it was easy, informative and helpful. I walked in and was immediately greeted by Jonathan. He was attentive and said he would check to see if he could be relieved of his duties. Sure enough he was and became my guide for the evening. I never felt pressured, rushed or uninformed. It was my first stop and my last. We walked the lot for the particular SUV I wanted and found it. The financing was a breeze and Mattie was a peach. The best part and nice touch was the big yellow bow on the hood of my 2015 Hyundai Santa Fe!! And Jonathan was very attentive and friendly. I would highly recommend this place if you're in the market for a high end vehicle!! read more

NEVER BUY A CAR FROM THESE PEOPLE. In utter shock at this place. I paid for GAP insurance and a full warranty for 150K miles. My car malfunctioned majorly. I have left them 4 messages and they never return your call. I finally got a hold of them (I had to go down there) and they can't even look at my car for 2 weeks. I still have to pay for the tow, rental car, and diagnostics on top of it, even after paying for a 100% warranty. They are seriously the rudest people I have had to deal with. They could care less about their customers. As soon as you pay them, they no longer make an effort to help you. Very frustrating. NEVER BUY A CAR FROM THESE PEOPLE. read more

I took my 2000 Chrysler Sebring JXi Convertible in for an appraisal and sale. I was treated very well by the staff, but was disappointed in their appraised offer, which I believe was about $200 less than it should have been. However, the whole process took less than an hour, and I left with a bank draft for the appraised value. Had I been willing to detail the vehicle, list it on Craigslist, and deal with potential buyers, I would have gotten about $400 more than I got from Carmax, but I didn't want the hassle of selling it on my own. All told, I'm happy with Carmax and the service, even if I got less than I could have if I sold it myself. read more

PLEASE READ: When you buy a car, make sure they run a full Carfax report, and considering running your own using the vin number provided. They use a report that doesn't show everything. Two years later, go to sell my vehicle, and boom there is an accident in the history. The sales person told me I am good to go, and to trust her that it is clear and ready to drive. Really unbelievable tactic. Please, please, please do your own research before completing the purchase. This can easily come back to haunt you later if you don't. read more

If I could give this a 0 I would. I contacted CarMax to buy a car. Fully approved with a loan in hand, I give them all of my information tell them I am already approved for this car at this amount etc. This dealershit, (yes, I said dealershit) for NO apparent reason or explanation says, "Sorry we can't sell to you" NO EXPLAINATION WHATSOEVER. If you can avoid coming to this crock of a company I suggest you do so. Better believe I reported them to BBB and reported it the local news read more

If I could give this a 0 I would. I contacted CarMax to buy a car. Fully approved with a loan in hand, I give them all of my information tell them I am already approved for this car at this amount etc. This dealershit, (yes, I said dealershit) for NO apparent reason or explanation says, "Sorry we can't sell to you" NO EXPLAINATION WHATSOEVER. If you can avoid coming to this crock of a company I suggest you do so. Better believe I reported them to BBB and reported it the local news read more

Danette & Jon Larson are crap employees of Carmax! I purchased a car here last year, was never offered Maxcare coverage. I believe Danette is the manager, I've left her many messages, asking for her to call me and she's never once called me back. Jon was my sales person. He could care less if I purchased the vehicle or not. I was never asked if I wanted Max care & Now I'm not eligible for it. Next call is to corporates. read more

Carmax as a whole is a good company but employees like Benjamin Mclagan make it a great one. The next time I buy a vehicle it will be from Carmax and it will be from Ben. He made the purchasing process so easy I was I was amazed. I drove from 2 1/2 hours away and it took less than an hour to get in and out. This was by far the best and easiest car purchase I have ever had. 2011 Toyota Tacoma V6 Double Cab 4x4 read more

Wanted to say thank you to Andrew helping get the car my wife wanted. The experience was awesome. First time buyers at Carmax and every step was easy and pleasant. We were so surprised at the great price of the car and the great price of the extended warranty. Andrew will be our salesman in the future for sure. read more

Bought a 2010 Honda Acura from Mitchell Iken, it was the best experience EVER, I was so happy with the process and I was ready. CARMAX is definitely is the way to go. Thank you Mitchell your the best! Ask for Mitchell he has his shit together :) read more

I had been looking for a used Abarth 500 with an automatic transmission for a while when I found one on their website. We had to ship it in, but it was exactly what I was looking for. Phil was very helpful and it was a pleasant experience. read more

We love buying and selling at CarMax. They make everything so easy and no pressure. The quality of both cars we purchased is high and the price is unreal! We are happy!! read more

Got an online offer to buy my car and easily scheduled an appointment. They quickly appraised and met the online offer - easy!