I had an exceptional experience with the great people at McDonald VW. After purchasing a used Jeep Wrangler "as is" I took the vehicle to a shop to have it checked out. They identified a torn boot on the driveshaft. I texted my sales person to see if they would be willing to help. I received a call from the Director, Rod Schluter, who told me they would assist with the repair. I am grateful for their customer service and know that you will always be treated well at McDonald VW. read more

DON'T BUY THE SERVICE PLAN!! You'll still end up paying a bunch for oil changes because they're European cars and the service plan only pays reimburses about $50. When I tried to cancel, after finding this out, they couldn't give me a full refund even though they had assured me I could go near where I lived to get my oil changed. It's a lousy product and they shouldn't sell it! Then they said they'd give me a discounted additional key fob to offset my partial refund on the service plan but even though the manager has now taken over my issue it's still taking forever to come in...you can't tell me it takes 6-8 weeks for a key fob... It stinks. It just leaves a bad taste in my mouth when they're deceptive to sell a service plan and then you're stuck. It's not like this is an American Dealership selling the odd European car...so are they really oblivious to how much a European oil change costs? And this was for a bug! All they had to do was order me an additional key...that's all! Sheesh. read more

I have leased vehicles from McDonald Volkswagen for several years, and unfortunately my most recent experience has convinced me that I will never buy another vehicle from this dealership. My biggest disappointment has been my experience with the salesperson, Chris. In my opinion, his priority is making the sale, not making sure the customer fully understands what they are buying. About a year ago, I leased a Volkswagen ID.4. During the sales process, I was never informed about several important characteristics of this vehicle that later turned into very expensive surprises. For example: * The ID.4 uses specialized tires that are significantly more expensive than ordinary tires. * The vehicle does not come with a spare tire. * There is no tire inflation kit or autoinflation system that could help in an emergency. * The tire pressure monitoring system does not display the pressure of each tire. Instead, it relies on wheel rotation. When one of my tires lost air, I received no meaningful warning. I continued driving until another driver alerted me that I was driving on the rim. Replacing that tire ended up costing me more than my monthly lease payment. Afterward, Chris told me he had offered me tire and wheel protection. I honestly do not remember that conversation. More importantly, I was never educated about these costly limitations of the ID.4. Had someone clearly explained that a single damaged tire could cost over a month's lease payment, that there was no spare tire, and that the warning system might not alert me in time, purchasing tire and wheel protection would have been an obvious decision. What disappointed me even more was the dealership's response. After I expressed my concerns, a manager called me and acknowledged that he had heard about my complaint. I asked whether he had any proposal to help restore my confidence or address the situation in any meaningful way. His answer was simply no. The call accomplished nothing except confirming that the dealership was aware of my dissatisfaction but had no interest in resolving it. Unfortunately, this was not an isolated experience. Over the years I found Chris to be surprisingly unfamiliar with many of the vehicles he sells, and I often felt that my concerns were dismissed rather than addressed. On more than one occasion, I also felt embarrassed by comments he made in front of my employees, which I considered unprofessional. This tire incident was simply the final straw. My purpose in writing this review is not revenge. It is to warn future customers. If you decide to buy a vehicle here, especially an ID.4, ask detailed questions about tire costs, roadside emergencies, the absence of a spare tire, and how the tire monitoring system actually works. Do not assume your salesperson will volunteer this information. My experience has been extremely disappointing, and I cannot recommend purchasing a vehicle from McDonald Volkswagen based on the way I was treated before and after the sale. read more

Worst experience ever. They lied about the warranty I bought, claiming it started on date of purchase when it was really in-service date. The car needed new brakes and rotors ($1,600) one week after I purchased it, even though the 'inspection' they provided with the sale showed the brakes as 'green'. The car was in service with them for 30 out of the first 45 days I owned it. I ended up selling the car just so I wouldn't have to deal with this dealership anymore, however they are dragging me along for the refund of the warranty I purchased and don't return my calls or emails. Never again. Buyer beware. read more

Leased a vehicle - fought every step of the way for a fair price - they will high ball you and low ball your trade. After taking the vehicle, multiple errors in paperwork and non-payment of the loan on the trade in cause me damage and a lower credit rating. Complete incompetence. Run from this business. read more

Atticus is part of a team that goes above and beyond to provide excellent customer service. I walked away completely satisfied, needs met with the price and features of a new lease. I have mentioned to more than one individual the great customer service here at VW and how they have our business loyalty! Thank you again, Atticus. Prompt, knowledgeable, friendly, and professional. read more

Went to MacDonald expecting to negotiate but not buy a car...and left with a car. The process was pretty simple but I went in knowing exactly what I wanted. I started by finding the car online and messaging virtually. Instantly an assistant reached out and connected me with a sales person (Leighton). He was friendly and very responsive. I gave them the details of what I wanted and my budget that I had to stick to. Leighton said he would separate the cars for me so I could come in and see them. Before I arrived, the sales manager Ryan reached out and got some details for me. He was able to give me a ballpark estimate. Upon arrival, everyone was super nice. We had to wait a bit due to them being surprisingly busy. We didnt get a tour or even details of the car since I already knew what I wanted. We drove a different car just to compare. When we came back, Ryan joined us, brought out some estimates that were over budget and not consistent with what we chatted about previously. They went back and brought us a more reasonable deal. Overall it was low stress or pressure. I think because I knew what I could spend and what I wanted. Most of the time was just spent waiting for them to do their calculations and get them approved then waiting for the finance team to do the paper work. Other than that the facility is very nice. Staff was friendly. You could probably negotiate more over the phone to make the process easier. But they were very nice. read more

I have had really shitty visits with dealerships in the past, however, I have been amazed with the customer service and appointments with this dealership specifically. I had completed an oil change on my vehicle and believe that there was a leak. I took my vehicle in and was greeted right away by Stephen who advised me that they will keep the vehicle for the day and keep me updated through throughout the day as they worked on my vehicle. I was sent a video and called by Stephen letting me know that they were gonna have to keep the vehicle overnight to order the parts and correct the issue the following morning and I should have my car back the next day. I then received the finished video of the mechanics explaining the issue to me in further details and received a call advising that my car was ready for pick up. I came and picked up my vehicle and Stephen greeted me and walked me out to my car advised me of the issues and I honestly was so happy and amazed, and I've never ever gone to a different dealership besides this one because of how good the customer service is and how they want to make the customers happy and work with them on having a great experience for them and their vehicle! 10 out of 10 would recommend!! I cannot thank Stephen enough for his efforts and felt very communicated with throughout the entire process! No questions asked or concerns from me! :) read more

Review is for the sales side. I have three independent metro mechanics I like for German service. I have now bought my second Volkswagen from McDonald. Chris (Used) was amazing and actually listened to what I needed and worked with me on price (teacher). Would easily buy from him again. Is it a car dealership? Yes. Is it the best car dealership I have been to in two states (Iowa/Colorado)? Also yes. read more

Our experience at McDonald VW was beyond amazing!! We came in to shop for a vehicle at 11:30am and were done with a purchase by 2:00pm and out the door by 2:30pm. The general managers and sales managers (Ryan and Will) were extremely accommodating and did what they could to get us the best deal possible. Spencer in financing was forthcoming and honest throughout signing forms. So pleased with this car buying experience and 10/10 recommend this dealership!! read more

If there was a 0 star option I would choose that. This dealership is a NIGHTMARE to deal with. I've never encountered such a poorly run dealership in my life! My car needed service and they REFUSED to get me a rental car and they kept my car for almost 2 weeks! They fix what I brought my car into fix but so happened to cause a new problem, so here we are, a second time not even a week later, with an incompetent staff incapable of calling to update me on the progress AND incapable of fixing a problem they CAUSED. AND again refusing to give me a rental car. I will never go back here, if I even get my car back at this point. read more

I had a previous buying experience with McDonald Mazda in 2022, and it was positive, so when I was looking for a car, I thought I would keep it in the McDonald family since the first time went so smoothly. Coming to McDonald Volkswagen was a mistake. I found a preowned car that I liked on their site and came in to see it. My salesman was fine, but I let him know from the beginning I was hoping to get the car for a little less than what it was listed for. He said that wouldn't be an issue, but everything I offered, even within $500 of the listed price, he said he couldn't do. I was desperate for a car because mine had been totaled, and I was in a rental. I finally gave in and bought the car, he told me I should ask finance for some free VW merchandise, which I found tacky because a) I wasn't buying a VW and have no use for clutter and b) why wouldn't he ask on my behalf? I noticed that every window (aside from the windshield) was tinted the darkest tint I've ever seen in my life. Like, so dark you couldn't see out of it. I asked if that could be removed and was told that it wouldn't be a problem. When I came to pick up the car, I noticed the tint was still on it. My salesman told me oh sorry, it turns out we can't remove it. But he reassured me that it was "ceramic tint" and that I should keep it because that's really good quality. I tried driving the car that night and had to roll the front windows down because I literally could not see anything. I took the car to a tint shop to have the front windows removed and imagine my shock when I see that it's NOT ceramic tint, it's TWO different layers of tint on top of each other, and it was measuring at less than 5% visibility. Colorado state law says anything under 27% is illegal. McDonald dealerships are large enough to know they should never have sold a car with tint like that. I ended up paying $50 to have the two windows de-tinted, which isn't much, but I was so upset at the way I was treated and lied to. I called and spoke to two different sales managers, one never got back to me after he said he would call me back, and the other (Kris), asked me to email him the receipt and I was told I would receive a check in the mail. After having to practically harass him via email for a response, we are going on 11 days with still no check and no communication. Apparently, once you buy a car from McDonald Volkswagen, you are of no use to them any longer and they just ignore you. About a week after buying the car, the passenger side mirror housing fell off, and Honda says it is not covered under warranty. So that's another couple hundred dollars on top of the amount I overpaid. I will be sure to never give the McDonald family my business ever again. read more

McDonald is incredibly dishonest and shady even for the auto industry. One of their transporters hit my car on Broadway, then lied about it and refused to take responsibility. Even after they found out I bought my Audi from them and lived in the same neighborhood as their owner. They have no principals, and the car they sold me broke down due to engine problems before 70,000 miles which is ridiculous for an Audi. Stay far away read more

Everyone was so nice and helpful. We love our new car so much! Crystal, Spencer, and Ryan were the people who specifically helped us and they were all so great! read more

Great experience buying my Volkswagen Atlas with Ruben! Recommend this to anyone who wants to buy a Volkswagen. read more

McDonald Volkswagen - Car Dealers Near Me - Littleton, Colorado

I recently had a great experience at Littleton McDonald Volkswagon. I was not expecting to anyone to help as that had been the case at 2 other dealerships. However, I was sent videos of the vehicles I was interested in along with carfax reports. I was asked my favorite beverage upon showing up and shown the vehicle I liked. Btw I showed up on an e-bike. I really got to test drive the car to see if I liked it or not. All the while in pleasant company of Tony Benagas. I was comfortable and relaxed. It was this simple, I picked a vehicle, I filled out the required info, I paid and car was delivered to my front door in 30 minutes. Thank you Tony and the finance team! Awesome work! read more

I am sending this as a comment on a particular level of interaction we had on our recent purchase. The Salesman Sevan Strait was very nice. Not intrusive or pushy and provided great information. He "helped us buy a car, instead of trying to sell us a car", which was just the level of interaction we needed.   My displeasure was with the Sales Manager, Jason Sharp, who helped finalize the deal. While his demeanor was fine, his professionalism was less than stellar. The car advertised Monster Mats, and to make matters worse, the mats that WERE provided weren't even for this car! When we brought this to Jason's attention, instead of a focus on servicing us the customer, his focus was on emphatically stating that he couldn't provide us with mats because he was "already losing money" on the transaction! As a customer service Manager in the Financial industry, I found this statement to be completely unacceptable, and unprofessional. Your bottom line, and what you do or do not profit on is an issue for those who set the prices and determine profitability and shouldn't play a part in how a customer is treated, especially when they are purchasing a car! It was as if once the deal was made, there was no longer a need to provide courteous and attentive service. It was akin to being dismissed. It took all of my strength to not take my money and go elsewhere! Providing a set of mats (less than half a percent of the total sale) would have been a small gesture of gratitude and a professional approach to the situation. To flaunt your fiscal concerns to me, after I've just handed you a substantial amount of my hard-earned money is a verbal slap in the face and very dismissive. "The customer is always right" was completely lost in this interaction and has left a very bitter taste in my mouth about your dealership. Please let him know that you should always take care of your paying customers. If I had asked for thousands of dollars in discounts or additional parts or add-ons, I could understand the need to (professionally) indicate that this could not be accommodated, but our ask was only to be provided with something that was advertised as being part of the product we were purchasing. I also believe that Jason's demeanor came from the fact that we paid for the car outright instead of going through financing. Again, his profit concerns dictating how we were treated once the transaction was completed. I normally don't allow these types of things to affect me, but with the high costs of goods and services, being treated as if you are valued, and providing great customer service is at a premium. We were only requesting the mats that were indicated as a part of the car accessories is a minimal consolation respectively. read more

Charged an extra $90 as a line item to check tire air pressure and reset the TPMS when it was included in the service bundle in print. Charged extra for oil and small parts in addition to the service bundle. Added fuel and oil additives at a mark up like they were a Grease Monkey location trying to get an extra buck. Would not recommend the service department. read more

Kimberly, Corey and the team here are absolutely amazing. They made sure we had all the information regarding the car we purchased and got us an amazing rate with financing. If your in the market for a new car or a car that's new to you I would highly recommend you swing by and ask for Kimberly S. she'll take amazing care of you! read more

Couldn't recommend them more. Great experience. Very upfront with pricing and straight to the point. Highly recommend Sevan, who was awesome. Beautiful car and a beautiful deal. 10 out of 10. read more

Want to talk about the wire harness issue and how the dealership handles it.. McDonald has been a struggle. Our vehicle was stolen summer 2020 and we decided to go new because of the cost difference between new and used at the time. We decided to try VW because they had inventory and were happy with the value, availability etc etc.. Fast forward to the wire harness issue and we take our vehicle in. We made an agreement with the service department that they would cover 100% of the rental cost for as long as they had possession of our vehicle. Fast forward 5 months - we bring our vehicle in for scheduled maintenance. They remove the temporary repair and install the permanent fix. We pick up the car and now the lights/ radio stay on without the fob in the vehicle. Everything on the dash goes off (see video) AND AND AND AND the dealership decided to go back on their agreement to pay the entire invoice (100% authorization and noted in enterprise agreement). ^found that out when I woke up to $1600 missing from my checking account this morning. The folks at Enterprise have been really helpful but explained McDonald can decide what they want to pay, if it's not the full amount, regardless of the authorization, the default balance is then imposed upon the renter... What a bunch of crooks. Merry Holiday's McDonald Volkswagen Edit: McDonald has stated the wire harness issues has been extra challenging. As long as your issue is not super difficult, McDonald can take care of you. For everything else, expect to be taken advantage of. I'm still out $1600 and the dealership has conceded in correcting their mistake. read more

See all

Watch your back with these guys, had my back shocks stoled off my car, they could care less

Got a 2019 jetta gli from them in september 2024, best part of the deal was Atticus and the sales manager who's name I don't remember, but other than that the car was in perfect condition when looking at the dealership drive the car home and noticed one of the fenders had popped out and looked like it was glued together and of course i was told we didn't pay the stupid fee for body inspection or skmething like that so nothing they can do about it. They also replaced the brake pads which they messed up and broke one of the retaining clips and it made a horrible noise and when i called it was too late for them to do anything so i had to replace myself. later me and my girlfriend went there again because I had a pretty good experience and got stuck with uriel, sorry uriel but you shouldn't be a salesman terrible experience my girlfriend said you actually unsold her by giving unclear answers and extreme pressure into buying the car that day. I wouldn't come here looking for used cars go to echopark instead. read more

McDonald Volkswagen - Car Dealers Near Me - Littleton, Colorado

I bought a new Jetta from McDonald a couple of months ago, worst dealership experience I've ever had, from the sales person to the finance manager. Oh and they passed on my contract details to 3rd parties where I get inundated with spam messages and mail. I've emailed them about this and they just ignored me. Try another company if you value dedicated staff and security. read more

Had a terrible service experience here and will never return. I ended up having to pay almost double what they initially quoted me. I recommend you look elsewhere. read more

Buying a new car is stressful at best but McDonald Automotive and Tali made my experience amazing. I had purchased a Jetta from them before and came back a few years later, to purchase another. They are professional but make you feel like family. Tali Levin was my sales consultant and Bryant Hamman was my finance manager and I can't say enough about how great they treated me and made the process of purchasing my new car effortless and almost enjoyable. Everyone from sales to service is helpful and professional and I will continue to use McDonald Automotive for my future car purchases!!!! I highly recommend this dealership, and Tali and Bryant to make your next car purchase a great experience. read more

This shop has no qualms about taking your money even when they are returning your car to you in worse condition than when you dropped it off. The short story: my family had the pleasure of paying McDonald Automotive $4,100 to render our Volkswagen Beetle undrivable. The long story: over the summer, my family took our daughter's 2000 VW Beetle to the dealership for inspection and to ensure it was safe and road ready for the upcoming road trip to college. We were given a list of safety items McDonald recommended we address, including changing out a brake pump that had been causing the ABS light to flicker on her dash intermittently. We agreed to the list of safety items and requested her air conditioning be repaired as well. She's been driving this care for three years without A/C and with this light on her dash flickering. She was excited to have her beloved bug upgraded as she embarked on the next chapter of her life. The car is old. The pump we needed was not available to be shipped for an extended period of time. So the dealership suggested we consider a used part. I was incredibly surprised that a dealership would agree to install a used part and told them so. But I was sent a link to a part listed on eBay and reminded that since the part was used and from a third party they could not warranty it or guarantee that it would work but they were happy to install it. After inspecting this link, I questioned whether it was the right part as the make/model/year did not match our vehicle. The response was condescending in a "listen little lady, stop questioning the men and do what you're told" kind of way. So I ordered the part. Fast forward a couple of weeks and lo and behold, I get a call that the part doesn't work. I suspected the problem was really that it wasn't the right part, but was told they located another part in Michigan. That part was ordered. Fast forward a couple more weeks, we get a call that part doesn't work. But the company that one was ordered from will send a replacement via expedited shipping. We are coming up to our deadline. College drop-off road trip is around the corner and we are running out of time. Fast forward another WEEK (for expediting shipping?) and once again, the part isn't working. Yes, that's right, THREE parts supposedly didn't work. But the real kicker? Now the car has a leak in the brake line and it is no longer safe to drive at all. Many conversations were had where McDonald was questioned, how can you give us back a car in WORSE condition than when I dropped it off? They would create some alternate version of reality where the car was no worse now than when we dropped it off. But hold on, when we dropped it off it was drivable. Now it has NO BRAKES and is not drivable. That's worse, right? Not in their minds. I'm standing in their fancy, brand new building as the service guy takes our credit card to pay $4,100 for a car that doesn't function. A car that we initially paid $1,400 and now we are forking over $4100 for them to make the car non-functioning. I told them that prior to dropping that car off, we could have sold it on Craigslist and at least gotten our initial investment back if not more. Now it was worth $0. In fact if it doesn't run, we'd either have to part it out or pay someone to take it off our hands. I essentially got a shrug of the shoulders. Ya, that really sucks. Too bad for you. Unless of course you want to invest another couple thousand dollars and let us keep your car for another few weeks. We can fix it! We just need lots more money and lots more time. Wow. The audacity. So we take possession of the vehicle and discover while still in their parking lot that now the car also has a check engine light on that wasn't there before. To keep track here: we dropped off an old but drivable VW beetle, they had it for 5-6 weeks and charged us $4,100 to return it to us with non-functioning brakes AND a brand new check engine light. The upshot: the A/C works now. Oh the irony. We chose McDonald VW because we erroneously were under the assumption that they would be the experts in a VW beetle. We truly thought we were doing the right thing by ensuring our precious daughter was leaving the nest with a safe vehicle by taking it to the experts who specialize in servicing this specific vehicle. Instead, my daughter now has no vehicle and is in a different state, away from her family for the first time in her life, without any transportation to leave campus. Meanwhile we get to figure out what to do with the non-functioning bug that is now taking up space in our driveway. Do not trust your vehicle to McDonald VW's service department. They are inept. The assure you their "master mechanic" is working on the problem all the while they are destroying your car. It makes me sick to my stomach to think of the money we gave them to leave us in a far worse position than we started. Sounds to me like the definition of a scam. read more

Tony & Tim were fabulous to work with! We came in pretty ready to purchase a vehicle, pending a few final details and test drives between a VW and a BMW. From the initial greeting until we pulled out of the lot, the service was fabulous! We told the team u front we were not buying one until we went to look at BMWs. They weren't pushy at all, gave us the facts, explained all the cars features and let us on our way. Then while we were away, they went ahead and started to get the car ready for us in hopes we would return. After a horrible sales experience at Schomp BMW, we returned, signed the papers easily, and drove off with our new vehicle! Ask for Tony or Tim, these guys will take care of you! read more

Nearly $200 for an alignment? $270 just to look at my car? Pure greed and no need for it. Lost a customer for life.

Just bought a pre owned vehicle from here yesterday! Michael was our finance guy and he really took great care of us. We had to wait in the lobby for a little so he could get our out of state purchase documents prepared. He was very accommodating to our needs and he provided beverages and snacks for us while we waited. Those pretzels were bomb my dude, literally just bought a bag for the road trip home! Once he was ready to go over the documents with us he made sure everything was correct and explained everything in detail and he didn't oversell us or make us feel uncomfortable for asking questions that were probably silly questions to him. At one point the internet went out and we had to wait a little longer, so he put on some of our favorite songs in his office and we jammed out for a little which made the time go by so fast. Once we were ready to go over our down payment and final signatures he invited David in to witness the down payment and honestly, they both made us feel like homies instead of just another transaction. They had the car detailed, fluids topped off and even gassed up the Beamer for us :) We had been looking at this specific car online at so many dealerships across the country for over 6 months, when we found our car it was perfect timing so we flew into Denver just to purchase this car. The application process online took only a few moments and we hardly even dealt with our sales rep which I prefer when purchasing a car. 10/10 would recommend to any local or even out of state buyers. McDonald Automotive, you've got a great crew! Thank you again, Michael! read more

McDonald Volkswagen - 2016 BWI 550i - Car Dealers Near Me - Littleton, Colorado

Awful service on recalls and known issues. Ordered the wrong part for a known issue they identified during the fix of two recalls. I've had the same experience multiple times where McDonald had me come in for scheduled service (the follow-up where the issue was identified); they scheduled me for the follow-up fix, I brought in my vehicle, and they called at the end of day to inform me that they'd ordered the wrong part and I'd need to come back or leave the car for longer. They don't have nearly enough loaners (always out, even when requesting over a week in advance). Yet when they told me I'd need to come back for a third time in a week, and after indicating my frustrations, only did the service rep Daniel Mertzer say that he would give me a loaner next time. Its abominable. I highly suspect they are lying that they even touched the vehicle and needed to buy time because they are behind on their service jobs, and selectively giving their few loaners to highest priority escalations. These issues stem from the car they sold me, but their service operations are abominable. They don't even have people to answer the phone at all times within business hours where I am checking the status of my vehicle. read more

Aww feel extremely confident in our new lease after working with Tyler Yates. All of our questions were answered plus some from the McDonald team. read more

McDonald Volkswagen - Car Dealers Near Me - Littleton, Colorado

Just leased my second vehicle in 3 years. I cannot recommend this dealer enough. Integrity matters. I will be a repeat customer for sure! read more

McDonald Volkswagen - Car Dealers Near Me - Littleton, Colorado

I have bought multiple vehicles from this location and had all of my vehicle serviced here. The most recent update in the service department regarding the video sent to the vehicles owner after the service is done is awesome! My service advisor was Brad Murphy and my technician was Jon B. read more

McDonald Volkswagen - Showroom - Car Dealers Near Me - Littleton, Colorado

I was a cash buyer who still ended up with an unauthorized hard inquiry on my credit report. Then, after another dealership was willing to sell me the exact car I wanted for not $55,000.00 but for $41,000.00 the dealership miraculously found that model and could beat their price. This is after I let y'all know I'm a parent of 6 and didn't need to waste much time. I also advised both people assisting with the sale that you can't just call a bank and tell them to give you $15,000 more than what they already approved you for in cash yet both insisted which caused me to have to take home a car that I couldn't afford & gamble my transportation. Just to come back and purchase the same car I asked for that I had cash for in hand that you "didn't have the day before." You guys were more than pleasant. However, I preplanned and had my financing taken care of before stepping foot in the dealership so the buying process should've taken 2 hrs tops. Yet my preparation was rewarded with my time wasted just to end up with that car. Not to mention, the day before you were going to offer me a used model with 32k miles when you had a new 2023 model for the same price & only offered it to me once another local VW was going to work within the budget I advised you of. The sale didn't need to be sold. I was not a typical gamble when people come in and you're not sure what they'll be approved for. Your commission check no matter the size was as good as cashed since I had a cashiers check from NFCU. Apart of sales is being able to probe but you can't properly do that if you're not attentive. I repeated I had financing over a dozen times. If you didn't understand or had never dealt with a buyer with my financing scenario then I could've explained more in detail. My fiancée said the same. Again, you guys were more than pleasant but every transaction doesn't need to be upsold it gave me the impression that the bigger sale was more important than my family's time, budget, and needs. Now that I'm thinking of the experience you guys weren't pleasant you were being predatory with a smile on your faces. read more

I found this article about a hybrid Tiguan from the Volkswagen Newsroom: https://www.volkswagen-newsroom.com/en/press-releases/best-selling-suv-now-available-as-a-plug-in-hybrid-the-new-tiguan-ehybrid-is-now-available-to-order-6720 So I called McDonald Volkswagen to ask about it. The sales guy who answered the phone literally laughed at me and said there is no Hybrid Tiguan. So that was fun. I won't be looking for any vehicle there. read more

Made an appointment to have my oil changed. Once I arrived, they of course try to sell me on everything and then tell me that I didn't book the proper appointment and it would take all day to change my oil. Why have appointments if it's gonna take you all day to just do an oil change. read more

They over book appointments. Last 2 times I made a simple oil change appointment to "wait" (they have limited amount of "waiting"of appts) I booked it a week in advance and needed to wait for my car since I live 40 minutes away. They called me before the appt to tell me it would be 2 1/2-3 hour wait for my oil change, because there are cars ahead of me. I told them I booked in advance for "waiting" appt so I would NOT have to wait 2-3 hours. They have no answer. This is the 2nd time they did this to me. Having an appointment, means nothing to them. They over book to get as much business as they can. But can't service anyone in a timely matter. I ended up canceling this appt, was not willing to wait 3 hours for an oil change. Went to Emich VW who got me in last minute and completed not only the oil change, but also 60k service and tire rotation in about an hour. I will go back to EMICH VW for all my future service needs. read more

Had a Bad time here. The service people are rude and unhelpful. Dont buy a car here unless you plan to go somewhere else for a oil change ect. Tanner and Miles not helpful after the purchase of my car.no return call from anyone.I will not return . read more

Worst experience ever. I've been a VW owner my entire life (15 years). My new Tiguan 2022 had an issue with the trunk and I was given a loaner car. The girl who was at service Madison Curry failed to arrange a proper pick up procedure and made me sign all the papers inside the office without even asking me to walk around the car which was also not spotless and I did not notice a tiny chip on the windshield. Upon return with the car they were trying to make accountable for it and noticed it right away. They knew the chip was there but still claimed my insurance. After their claim was approved, I have to ay 700 dollars for a freaking windshield. Doug Brown (Customer service manager) is worst manager I dealt with. Rude, threatened me collection agencies and all the consequences without even providing any proof of damages and estimates from the body shop. Tried to use my credit card without even telling me. Good thing it was locked so they could not charge me. Requested proof of damage a couple of times and got nothing in return. I have the money to pay but that's a principle matter now. I will keep fighting and WILL NEVER RETURN to this location and not recommending anyone to go there. read more