They make the car buying process easier. It wasn't 100% stress free, but it was so much better than any other dealership I've purchased from. We had some issues with brakes/rotors that we noticed within a few minutes driving off the lot, but their service department got us fixed up relatively quickly and also provided a loaner car. I'd say shopping at Carmax was probably the most pleasant car buying experience I've ever had. read more

Once again an amazing experience. Never fails to amaze me how every person I encounter is not only knowledgeable but extremely friendly from sales to maintenance. read more

CarMax offered me $6,000 less than the blue book trade in value for my jeep. It was insulting and a complete waste of time.

The sales associate that contacted me via phone seemed to want to help when I expressed the need for a vehicle. They did a credit check for financing and then started being pushy about which type of cars I should be interested in. The next day, my email was blowing with alerts about my credit so I checked everything and I had over 6 inquiries dropping my score 70 points!! When I expressed my disappointment to the salesman that helped me, he quit reaching out. Crickets.... I decided to still give it a shot and went to the physical location to take a look and test drive. When I told the salesman who helped me on location about my experience, I was basically told "oh well." I'm also in sales and when a customer expresses concerns, I try to find ways to solve them or help in whatever way I can. This isn't how you treat people. That's when I decided there was no way I would give my business to this company.. they don't care about the customer, only a sale. read more

To be my First time buying a car from carmax, let me tell you I had the best experience at this place. I really recommend carmax.!! read more

Carmax - Used Car Dealers Near Me - Oklahoma City, Oklahoma

I took my 2009 BMW 328i w/62k miles in for an appraisal. As I was waiting, I browsed the Car Max site. I was happy to see that they had just put one on their lot that was comparable to mine, but my car has more...tinted windows, LED lights, sport package, custom wheels and tires and more. Theirs was priced $14,995. I thought, great, maybe I'll get the $8k she low blue books for as that was my bottom line. Well, they inputted that my car was in "ok" condition and provided me an offer of $5k. To be honest, I was insulted. I don't want to give my car away. Why don't they tell you they offer the lowest trade in value that you would get with any dealer? I felt insulted and that it was a complete waste of my time to drive 40 minutes. I get that they have to make a profit but its important that they explain the process and what they will offer before you come in. This will be my first and last experience with Car Max. read more

I bought a car at CarMax. I wasn't told that the CareMax was an additional charge I was informed it was part of buying a car there. I was also promised that I could include my tag, title and tax within my loan. When I signed the contract I then find out I HAVE to pay for the CareMax, and the tag, title and tax wasn't added to my loan. I wasn't happy about that at all. They say that they don't haggle prices but they definitely have hidden charges. By the way the car is great. Just be aware and ask a lot of questions read more

On 5/14/18 I traded in a vehicle and purchased a different vehicle at my local CarMax (Memorial Rd, OKC). Picked up my paperwork from them on 5/26 and went to the local tag agent on 5/30 to complete the registration. I am unable to do so because no one at CarMax can find the Power of Attorney from the prior seller giving them authorization to convey the vehicle to me. I am currently driving a car that I don't know is legally mine, with a tag that is going to expire in 12 days causing me to have to pay fines for each day it is expired, and all I can do is sit here and wait for someone at "corporate" to try to find the POA. Oh yeah, let's not forget that the lien release was initially missing (since found) and when I drove off the lot on the 14th the oil cap was not in place and the car spewed oil the whole way home and over the first night in my garage. read more

This was my first time buying a car at a "Dealer Ship" and although I was scared going into it, they made it easy! Everyone I encountered was friendly and very helpful. I had no problem finding the right car for me and my family and I love it. The lady that helped me through the process was with me every step of the way and was always available to help us, she even came in on her day off so we could pick up our car a little earlier than expected! Great experience and I will for sure use them again and highly recommend them! read more

This is about our 4th car bought at Carmax, we once bought two at the same time! My wife hunted thru the thousands of cars online, went right to the newest INFINITY Q70 FULLY FULLY loaded, had it shipped from another state with the promise that it was never smoked in and it arrived five days later more gorgeous and loaded than we even imagined! An hour later we walked out new owners. Alex our sales associate (PRESIDENTS CLUB) wowed us with his knowledge regarding the vehicle and his all around helpful professionalism and friendliness! No haggling, no hours of back and forth mostly bull shit negotiations, no hidden fees, no walking out and getting calls with a miraculously better offer......... No buyers remorse. Carmax offered us a lower finance rate than USAA did, go figure. A beautiful experience, in one hour! We will go back! Again and again! I'll buy my children's vehicles there in six and twelve years from now!! Here's an update regarding our 2008 Carmax bought Infinity we are now selling: CARMAX gave us an awesome appraisal worth a third of what we paid for it which I think was a great offer. Alex you did well, the mint on my pillow at home and your first born you left in my trunk was way overkill and I'm giving her back to you tomorrow ok? read more

I purchased a car from car max. My credit is not the best and I was prepared to pay a higher interest percentage. I am a widow with three children working two jobs. I receive survivor benefits on a card provided to me by the SSA. My payment is 16 days late and I am receiving calls three times a day to collect payment. I tried to pay my payment and was informed they can't try to enter a payment from a pre paid card until it is 30 days late. after they report it to the credit bureau. I can't set up recurring payments off my pre paid card either. I was informed that upon entering my payment two different ways their system was not taking it and to avoid them reporting my non payment I could drive 45 min to the store every month and pay it or pay 12 to 20 dollars to go wire it from western union each month in my spare time and if these options didn't work for me I could bring the car to them and they would report voluntary repossession to the credit bureaus and sell my car at an auction and I would be responsible for the rest. I again tried to explain to them I did not have a problem paying my bill and I would be happy for them to deduct automatically. I was informed that because the options I was offered I should bring the car back and as a curtsey they would sell it at an auction and that would get me out of my payment. I was never informed in any way that unless I paid my payment exactly how they wanted me to they would not even attempt to take a different payment method until it was 30 days past due. I repeatedly asked to speak to a manager above the one I was speaking to and by the third person I had reached the top. I asked if there was some type of record I could have of our conversation and was informed she would file a written complaint to her boss. I was informed I could go refinance it somewhere that took prepaid cards because they didn't and that I had the reaming 14 days left on my statement to figure it out or it would be reported to the credit bureau. read more

From start to finish, CarMax has been the easiest buying experience I've had! And then getting my title paperwork and tag took less than thirty minutes from start to finish (and that includes driving from Carmax to the tag agency)! I'd recommend them if you're in the market for a used car. Their customer service can't be beat! read more

The car buying process at CarMax is low pressure, easy, and pretty much hassle free. Liz, my sales person, helped me over the course of 2 visits and multiple test drives, pick out a Hyundai Tucson. We test drove vehicles at different price points, and never once did I feel she was pressuring me. I found out later that CarMax pays their sales team the same whether you spend $10,000 or $50,000. We discussed my needs and which vehicles met them best. At no point in time did I have to deal with daily calls and emails from them, like I did from other dealerships I visited. Once I made up my mind, I began the purchasing process and left in my new Tucson in less than 2 hours. I also sold my old car to them, surprisingly at fair market value, and used that as part of my down payment. It's been over a month and I'm still thrilled with my choice. I will recommend Liz and CarMax to everyone I know looking for a new vehicle at a decent price. read more

Carmax - Used Car Dealers Near Me - Oklahoma City, Oklahoma

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great place to shop, think about it , buy the vehicle change your mind, give your thanks for their efforts, go home for two months & no one from CarMax called me one time trying to get me to change my mind. I was so impressed that when I got in the mood to buy again I went back to CarMax, this time I bought a car & took it home. CarMax sales & management treated me great, with concern & respect when I returned a car. Sense then I bought another vehicle. Wonderful business plan, unlike any I have ever experienced. I bought 3 cars, returned one, they seem ok with that, I am very ok with them. My sales consultants name is Alex Otalora, I highly recommend Alex, experienced, polite, not pushy. My name is Richard, am 65 years old, have bought many autos, CarMax is the best, not to mention free warranty. read more

I would say sell your car here if you don't have the time or access to selling it outright. They were fair in my first experience here. BUT, they played a little dirty today. Took Ford F-150 pick-up in for appraisal. They said the appraisal would increase by $1000 if we took it to dealer and fixed a problem of it not going into 4 Low. So, being under warranty still, we did. Dealer said its working fine, showed us exactly how to do it, it worked great. Got written confirmation from the dealer. Took it back to Carmax. It was working...They said that SINCE NOTHING WAS DONE THEY WOULD HAVE TO CALL IT AN INTERMITTENT PROBLEM AND NO EXTRA $1000. I just thought that was crappy of them. But oh well. read more

After being burned or unduly pressured by two local dealerships, I went to CarMax after friends shared their own CarMax experiences with me. The selection of vehicles was fantastic, the salesperson was very knowledgeable about autos and trucks, I was able to ask questions without being hurried, and the finance folks were very professional, explaining everything I was signing. I cannot say enough good about the CarMax car-buying experience! read more

Visiting this location was a waste of my time. It was a nice weather with no crowd at all. I was their only customer at 10:00 a.m. I went to buy a car for 18,000 dollars cash!!! Right upfront I asked to do a test drive since I had an idea of what I wanted and I had a list of 5 cars that I wanted to see and drive. The sales person told me I can only drive 3 cars so I better pick 3 from my list. I sat in the first car and adjusted it that the second sales person showed up after 5-7 minutes and we got introduced. He told me that he was going to join me after I see some cars to have a better idea of what I exactly want. He never showed up, I didn't get a test drive and after 1.5 hour walking and checking cars I left the place. read more

Great car. The experience was not without hiccups, but our agent made everything right. Thanks Ryan Trenary...pleasure doing business with you. read more

I had super high hopes after my boyfriend bought his Ram Rebel from CarMax roughly a year before, and his father had bought 3 of his vehicles from CarMax as well. I was hoping for it to not be the run-of-the-mill dealing with sales people and sitting in a dealership for 5 hours. But, it was more of a 3 day circus. It started when my father had gone in on his lunch break to hand over the title and sign documents giving me POA to sign on his behalf to release the vehicle. When he showed up, the salesman acted like he had no clue what was going on, though we called and explained that morning. Then, proceeded to tell my father that he was clocked out on his lunch break as if he was trying to give my father a hint. *eye roll*. (strike one) Later that afternoon, I was supposed to be able to come in and have all documents ready for signing as I worked in a hospital, my hours are insane and there was a small window to have everything done before they closed. I had already done financing over the phone etc. Once I got there, not a single person had any clue what I was doing there, and the managers I talked too had already left, but somehow couldn't communicate to the ones relieving them? And couldn't find the paperwork that my dad had taken the time to come and do even though the salesman fussed about it the whole time. So, I went home. The next day, I was dreading going back and praying I could get a new salesman. Wasn't so lucky, the same gentleman was there and just kept trying to butter us up like he hadn't royally screwed everything up from the beginning. and all he did was make excuses about how tired he was and how busy and it just made me despise him more. I just wanted to test drive the car I had transferred and sign the papers so I could boot scoot the hell out of there. Fast forward about 3 days, the cars breaks start squeaking. 2 weeks later, it goes back to them for fixing. They think it is break dust and then just as they are about to release it back to me, "Oh, the service person heard the brakes squeak again" so, hopefully they quit trying to get out of replacing the brakes. Stay tuned. read more

Buyers beware! They are shady and will send your loan to whoever pays them the most in commission even when you have your own financing. They will "lose" your paperwork and say they had to send it to their own instituion of choice. In the end you have to pay more in lien fees to refinance and more in finance charges. They will lie and say the manager is not in when you want to speak with someone in charge. If you choose to do business, make sure you have a check in hand or get ready for a lenghtly process to fix everything they mess up just so they can make an extra buck. read more

I made an appointment to get an appraisal for my car. I arrived on time for my appointment. They told me it would take 30 to 45 minutes. After an hour and a half I had to go ask if my appraisal was ready. They said oh yes it's ready. The appraisal came in several thousand dollars below what I was expecting. And I did not have high expectations. A waste of an hour and a half of my time! read more

Avoid!!!!! I purchased a car at this CarMax in June and the salespeople were friendly and competent. Since then, dealing with the car's title has been a nightmare. Today, five months after purchasing my car at this CarMax, I was on the phone with Ella in their billing and title department asking why the issue has not been resolved. The employees were more than happy to take my money for the vehicle in June but ever since then their customer service/ communication has been awful. Do yourself a favor and avoid this stress and headache by purchasing a car anywhere else. read more

I had a horrible time here. I walked in and was instantly greeted by Brad. I told him exactly what I was looking for, price range and what I roughly wanted my monthly payment to be. He told me he could not help me and walked away. I went around the corner to Bob Howard and hey, im driving a new Chevy traverse and paying roughly what I wanted to pay. I will never even consider carmax now. read more

Love coming to CarMax because they do not hassle you in buying a car. They let you look around the parking lot and most of their cars are unlocked. We were told all were but we found some that were not and they did not have sold or pending offers on the car. I do like the selection, some of the cars do smell funny, not sure if it was the people trying out the vehicles or they didn't do a good cleaning job. We had a good experience with Josh, our customer service rep, he talked through the buying process and any questions we had. He was very informative and nice. Definitely not pushy by any means. The one thing I didn't like is the $299 CarMax fee, because you would think they would make it up in the car price because they are a little more expensive but the cars do go through a 120 point check, if I can remember correctly. Anyways their website is very informative and there is no haggle on their prices. Definitely a place to check out if you hate going to regular dealership and you want a reliable car. I haven't bought a car from here but have heard good things. read more

I'll be back here to see Tara again the next time I need a new car. The entire experience was pleasant. There was NO pressure and she bent over backwards to help my disabled wife find the exact right car she was looking for. I like the straightforward options you get when buying there and Tara took plenty of time explaining everything to us fully. It was a pleasure dealing with her and CarMax and we will be back again next time! read more

easy process of looking and purchasing a car without any hassle. we looked online before we dropped by. the lady let us look at the cars without following us around. the one we wanted was at an out of state carmax location. it was shipped for free and arrived in just a few days. friendly and quick service! read more

I have bought two cars from this facility, and both times I had a hassle-free pleasant experience. I got a fair deal on both vehicles, and was given a fair deal on one car I sold to them. Could I have gotten better deals by spending many hours haggling at other places? Sure, but the deals were fair and the 5 day return policy gives you time to get the car thoroughly checked out by an independent mechanic. If any major problems are found, you can return the car for full refund. Selling my car only took 15 - 20 minutes, and I was paid a price that fell within the Kelly Blue Book value. read more

Overall I liked Carmax, and I would recommend it. We found a car we like, we were able to transfer it for free from the Dallas area to Norman, we bought the car and are very happy with it. The website was easy to use, and the people were friendly enough. My one complaint is a surprising lack of communication with customers. There were several points in the process (making an appointment to see the car, coming in to buy the car, receiving the Title and other paperwork) that I either expected or was told directly that I would receive a call in order to do the next step. And every time, I waited for a call, and eventually took the initiative myself. Mostly this was just annoying, but with the Title is was a little more important because you have to replace the tags within a certain number of days after purchase. When we bought the car, we were told it took 2-3 weeks for the Title paperwork to get ready, but that we would receive a call when it was ready and we could come pick it up. I waited 3 weeks and a couple days. When I finally called, I was told that the paperwork was indeed ready and I could come pick it, and the customer service agent seemed a bit surprised that I had waited until so close to the expiration date of the temporary tags to ask about it. So, if using Carmax, I guess just assume you will have to make all the phone calls and take all the initiative. If you are told to wait for them to call, they probably won't call you. If you go in knowing that, you'll probably do fine. read more

Bought my car at Tulsa Carmax, great experience. Started leaking oil a couple of days later. Took it to OKC Carmax for service and got it repaired. They gave me a loaner for two days while my car was in the shop. That was a nice service. Both Logan and Mark were helpful and got the job done! I am happy with my experience. I would have put 5 stars if it didn't have an oil leak just days after purchase. read more

I honestly, don't even want to leave a star for this dealership. Being a single mother I purchased a car from them last year hoping this vehicle would be dependable, not the case! I purchased a 2015 Chevy Cruze this vehicle has been the worst decision I've ever made. I have had this car in the shop on numerous occasions. It really sucks not being able to have a dependable vehicle especially since I've spent more money on co-pays for this car. Carmax always has an excuse to way they can't look at my car which forces me to look at other dealerships for services on this vehicle when it's Carmax's issue in the first place!. If you have the warranty it cost $300 for services at other businesses to service your car. This is another dealership looking to take advantage of their customers. Carmax should look into inspecting their vehicles more making sure their product is good to sale to someone. I am a single parent I don't have a lot of money and it sucks when your on a fixed budget, but you have to make a budget for car services as well each month because I don't know when my car is going to decided to break down again. I'm in Edmond by the way! read more