Oh man, what a (figurative and literal) ride... It's been approximately 3 months (and 7,000ish…read moremiles) since my last review. So, in terms of timeliness, there's a lot left to be desired. But as far as Kalidy KIA (KK) honoring what they had agreed to (when I first signed the contract), it has happened. It was like having my teeth pulled without local anesthesia, but credit where credit is due I guess. Hence, the review update. After exhausting every means of communication, I had ultimately given up on getting KK to fix the dents on my vehicle. But before giving up, I made sure to let everyone know that KK had done me wrong. Then at the end of August, I got inundated with phone calls from KK while I was out of town. Finally, I ended up speaking with a dude named Greg who got me the contact information for the dent repair dudes (that were different than the initial dent dudes; not sure what happened there). Mind you, this was several months after I had been ghosted and gaslighted (gaslit?) by KK's General Manager (GM). Later, one of the dent dudes told me that KK's GM was, and I quote, "... a good guy..." And maybe he is. But my experience was one where the GM (and others at KK) treated me as utterly contemptible. In fact, outside of Greg (and the service dude named Will), not a single person from KK treated me with respect or kindness. But this positive review is more for the last few weeks of above average service recovery, as opposed to the several months of atrocious service that came before that. A part of me wonders if the dent repair follow-through only happened because I submitted a complaint to the Oklahoma Attorney General's Consumer Protection Unit, but I'll give KK the benefit of the doubt that they decided to do the right thing, because they're supposedly "good guys." Summary: a [*] beginning + [*][*][*][*][*] ending = a [*][*][*] experience that I hope to never have again. 1. Did the dent repair guys (not you, X-Dent, you still suck) end up doing an amazing job? Yes. 2. Did KK ultimately fulfill what was agreed upon? Also yes. 3. Did KK handle all of this in a way that would make me want to become a repeat customer? Uhh... Probably not as long as anyone named "Richard" works there. Because what are the chances that two of the sketchiest people I've dealt with at KK, somehow both happened to be "D*cks"?

Customer service after the fact is deplorable!! Dropped my car off today for the free oil change…read more Received an email that it would be 143 dollars that I needed to authorize. Nope!! I called their service department 7 times to try and get Tyler to return my call. No dice. Then the department closed at 4 and no one called to let me know if the cat was even ready. The keys were not left at reception as they had said would be the case after four. Multiple phone calls ensued again to no avail. No one had a clue where my keys were. Finally, at 5:10 my keys were located. I will never, ever take my car here for service again. I had heard the horror stories but having experienced first hand I am externally disappointed in their communication and service. Stay away for your peace of mind.

I worked with Tommy and Alex. Both men treated my wife and I with great respect. They were most…read morerespectful and very honest. Tommy knew that I planned to see Alex but stated that he would cover for Alex. Alex was there in the afternoon. One of the best experiences that I have ever had when buying a vehicle.

I really enjoyed working with the dealership to get my vehicle. The salesman were very kind, and…read morereally valued my time. Also, the business office was top-tier handling my paperwork.

BUYER BEWARE: Genesis of Edmond…read more I rarely post negative reviews, but consumers deserve transparency. While the Genesis vehicle itself is excellent, my experience with Genesis of Edmond was incredibly frustrating and disorganized. After purchasing the vehicle: * I had to return to the dealership FOUR separate times to redo paperwork * My trade-in funds were repeatedly delayed despite being told they were coming for 5 months and were in access of $23,000 dollars * I received calls from Geneis of Edmond mananement and Genesis Finance dept. claiming I had late payments -- without ever being given an account number, invoice, or payment instructions * I spent hours chasing answers with little follow-up or accountability Filed complaints to Genesis Customer Care, Oklahoma NEW CAR Commission, Seeked legal advise with no resolution. No buyer should have to guess where to send their car payment. No buyer should be told they are late on an account they were never properly set up on. Luxury vehicle. Very poor dealership experience. Worst Car Buying experience of my life!

From start to finish, the entire experience was enjoyable. Everyone we dealt with from the first…read moresales associate, Cooper to the last associate completing the financing, Rylee, all were friendly, helpful and really wanted us, the buyers to feel no pressure which is the way it went. Also, if nothing else, it may the prettiest car dealership we've ever been to. I would easily refer my friend to at least go check out Genesis of Edmond. Terry

I had an amazing car buying experience here, all thanks to JT…read more The last thing I want to do is go to a dealer to buy a used car, but this felt like a breeze compared to that. I saw a car online that caught my interest. The price was very reasonable, much lower than similar vehicles on Carvana or CarMax and below Blue Book value. Best yet, I wouldn't have to pay or wait for shipping. I sent a message and within an hour, the car was ready for a test drive. Less than an hour after that, we were finishing paperwork for the car purchase! There was no haggling or pressure. They even shopped around to get me the best interest rate, which was better than what my credit card company or credit union could offer. To top it all off, there weren't a bunch of undisclosed hidden fees. I only had to pay a small processing charge, which was fully disclosed from the start. I may never buy a car through a dealer, but I can highly recommend Enterprise Car Sales. Just ask for JT and he'll get you hooked up! Thank you.

I have added a star because, ultimately, the IRS reopened the portal for the dealer to upload a…read morenewly-completed Time of Sale report. When they did that, I reached out to Enterprise. Mr. Johnson agreed to complete the report and upload it to the IRS. Upon doing so, we were able to get our $4k tax credit. It was a frustrating situation that did finally work out after we invested a lot of blood, sweat, and tears. I am grateful the IRS recognized the need to reopen submissions. Apparently a LOT of buyers had similar issues, not just us and not just at this dealership. And I appreciate that Enterprise made it right once they got the chance for a do-over. I understand that businesses are resistant to accepting blame for situations like this, but to not even try to make things right was not best practice. While I'm grateful it all worked out in the end - and I do love my car - I don't think we'll look here again next time we're in need of a vehicle.

Perfect experience! Our salesmen Lucas and Will were awesome as was everyone we worked with. Thank…read moreyou!

I was a serious out-of-state buyer for Edmond Hyundai's 2019 Porsche Cayenne Turbo, VIN…read moreWP1AF2AY5KDA81705. I was financed, communicating directly with the salesperson, and prepared to move forward pending a Porsche pre-purchase inspection. The Porsche inspection materially changed the transaction. Porsche Oklahoma City documented major issues including A/C blowing hot with a leaking evaporator, coolant pump leakage, belt tensioner oil leakage, front tires at 4/32 with alignment needed, and rear brake wear. The Porsche repair estimates shown to me totaled well into five figures. When I raised these findings, the dealership minimized the Porsche inspection and suggested Porsche was just trying to make money. A sales director also pressured me by saying many other people had called on the vehicle and that it would be put back on the market if I did not buy it. My concern is not that a used vehicle had issues. My concern is that this vehicle was being actively marketed as retail-ready, and when a Porsche dealer inspection documented significant repair needs, the response was pressure and minimization rather than transparency. I chose not to proceed. Based on this experience, I would strongly recommend that any buyer of a high-end used vehicle from this dealership obtain an independent manufacturer-level inspection before purchase and review all findings carefully before relying on the dealership's used-car inspection or warranty representations.

The owner is soft spoken, kind, genuine, and trustworthy. There was no pressure to buy a car, and…read morehe always did what he said he would do. We bought a used 2010 Nissan XTerra for my son's first car. The owner had the car ready for us to test drive when we arrived. The owner had the car ready for the SECOND test drive when we arrived. When I returned from the second test drive, the owner already had all the paperwork filled out and ready for me to sign -- he thought ahead and saved me valuable time. When my bank decided at the last minute they were not going to give me the loan, the owner stepped in and helped me quickly get a loan at a local credit union. We did have one issue after the purchase, and the owner was genuinely concerned and took care of the problem at his own expense! I couldn't believe it, since the car was sold "as is"! I have never before met a more trustworthy used car dealer, and I highly recommend Atlas Auto.

Wonderful and easy to work with! Personalized care! Allen is so knowledgeable and up front and…read morehonest.

Allen was very easy to work with. We test drove a few different cars before deciding on our Acura…read moreMDX. We couldn't be happier with our purchase. If you're looking for a quality used car this is the place to go.

Great service. Knowledgeable and friendly employees. Worked on all of my vehicles. I will continue…read moreto go back.

Great service. New engine installation on a 2012 Dodge Ram. Took longer than expected but some of…read morethat was shipping. Professional. Ask for Sean.

Jackie Cooper BMW 14145 N Broadway Ext, Edmond, OK 73013…read more I have owned multiple BMWs over the years, including a newer 2026 model, so this comes from someone very familiar with both the brand and the level of service that should come with it. The sales department is exceptional--professional, knowledgeable, respectful, and consistent with what you expect from a premium dealership. Every purchase experience has been smooth and well handled. The issue--and the reason for this review--is the phone and service intake process, which has needed improvement for years. When you call in for service, you follow the prompts, reach the initial intake person, and provide your name, vehicle, contact information, and a full explanation of the issue, expecting that information to be documented and passed along. This morning is a perfect example--after completing that initial intake call and being transferred to the second person, I was then transferred to a third person, if that is even a necessary step in this process. At each step, none of the information is relayed, and you end up repeating everything--name, vehicle, issue--over and over again. By the time you finally reach the service advisor, you've explained the same situation three separate times with zero continuity. From there, the process still isn't efficient, as the service advisor has to reach out to the parts department, and instead of getting immediate answers, you're told they'll follow up when they have time. The problem isn't any one person--it's the system. There's no smooth handoff, no internal communication, and no real respect for the customer's time, as every transfer resets the conversation completely. This has been happening for years, not just a one-time issue, which is why it stands out so much. The BMW product is excellent, and the sales side reflects that, but the service communication process does not. It feels like two completely different experiences: an outstanding sales operation on one side, and an after-sales experience--anything involving repairs or questions--that falls noticeably flat. If the communication between call intake, service, and parts were streamlined, this dealership would be operating at the level it should.

This review is for the BMW side. Hands down best BMW dealer…read moreI've visited. I've spent time in three this month. Super fast. Super friendly. Very helpful.

These guys are great, good customer service, and quality cars. What more would you ask for?read more

I had the pleasure of speaking with Paco this morning about a vehicle the dealership previously…read moresold. He went above and beyond to make sure I got the info I needed. Without any hint of upside for himself, he still took the time to help me and get the info I needed. That says a lot about a dealership and its sales people.