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1 year ago

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Ask the Community - CarMax

Thomas Toyota of Joliet

Thomas Toyota of Joliet

(84 reviews)

My wife went into the Thomas dealership on Weber avenue. When we walked into the showroom, music…read morewas playing so loud that it was difficult to talk. We mentioned that to the salesman that approached us. He said he was willing to change the radio station if we didn't like the music. I said it was the volume of the music that was too loud. We went to the from desk and asked to talk to the manager. One person said that there were many managers. An other person told us that he was a finance manager. We told him about our concern about the volume of the damn music. He said he wouldn't talk to anyone who uses swear words. It was hard to hear the manager over the noise (music) in the showroom. We left and are headed to another Toyota dealer in the area. We have owned a Toyota ever since 1989.

I did not have a good experience. Their claim to upfront pricing is a joke. They do not list the…read moreprices on the cars and make you tell them how much monthly you can afford before looking up and telling you the price. I am not a "game" player when it comes to buying a car and it seems like you have to be able to not max out the most you can pay. They say they are not shady but they got my payment down to a price I was ok with stating they have credits from the manufacturer they may be able to work with. My last signature I noticed they did not use or do that, they added 3 months to my payments to get the price down and did not even communicate that with me. I would never buy from them again but I am stuck dealing with them now as I went through with it. I did not get what I was looking for. The salesman did not give me full information about the difference between what I was looking for and what I bought. They did not have any used in what I was looking for and did not tell me all the fact differences It is my fault for not being good at their game and not researching everything before I went to look. If you plan to buy from here, know your facts and bring someone who can play their game if you cannot.

1st Choice Auto Sales

1st Choice Auto Sales

(1 review)

I've purchased quite a few cars over the years, I always appreciate when I'm able to shop without…read morefeeling pressured. The staff here was very friendly, helpful, and not pushy. We did end up buying a car, and the purchase process was very smooth. No surprise fees tacked on above the sticker price. So far a good experience, I will update if anything changes.

From the owner: With years of experience serving the area, our dealership is dedicated to offering high-quality,…read morepre-owned vehicles to our customers. From the moment you walk through our door, we’re committed to providing you with a great car-buying experience. With our skilled sales staff and financing options, we’ll help you get the vehicle you want, at the great price you deserve. Our goal is for you to be so delighted with your vehicle purchase that you’ll come see us when you need your next car and will happily recommend us to friends and family. Customer referrals are the ultimate compliment. With many vehicle shopping options available, we differentiate ourselves by understanding our local car-buying community and satisfying its needs; helping valued local customers like you, find the vehicle that’s the “right fit”. Feel free to browse our inventory online and check out the Featured Vehicles section on our homepage. If you see a vehicle you like, submit an online quote request, or contact us to schedule a test drive. To learn more about our dealership and how we can help with your next vehicle purchase, please call or stop by in person. We look forward to meeting you.

CarMax - carbuyers - Updated May 2026

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