super easy process. I worked with Joe Carini and he was excellent. Answered all my questions and got me out the door quickly. I hate buying a car but Joe made it easy. This is my second purchase from D'Arcy and I will continue to keep buying from you read more

Service is okay. Waiting room is fine. The reason for the 2 stars is the inability to speak with a live person. I got disconnected, transferred to AI twice, left messages with no return phone call. Super disappointing! read more

You guys did amazing. I was able to buy a new 2025 Ioniq5. My 2023 Ioniq5 was in for it's 4th recall on a battery issue in the last 18 months. John in service could see that I was frustrated. He asked if I was open to the possibility of a trade. He suggested I speak to Nick Blazen. I did. Nick did an amazing job of putting the deal together. Lauren put the icing on the cake by orchestrating a financing arrangement that gave me better warranty coverage than I had on the 2023 and with a lower monthly payment. Within 48 hours the story had totally changed! read more

We brought our car in this morning for an oil change. My husband told the guy at the desk I DO NOT WANT MY CAR WASHED. The guys said, ok, no problem. When they said the car was all ready, my husband saw it exiting THE CAR WASH. read more

Beware of service! They charge for tire rotation they don't do! This is the second time they have supposedly rotated the tires. Called them out this time as tires were marked to make sure they actually rotated them. Tired to show a blurry video saying the marked tires moved but no footage showing them actually physically moving back to front. Will no longer take our cars there cause they can't be trusted! read more

I was very impressed with their service on my Ioniq5. I had scheduled a LCC (low conductivity coolant) service which I ran into a lot of problems trying to get done in the Indianapolis area at a price even close to D'Arcy. Only $273. Dominik was excellent as a service advisor and understood my concern that the proper coolant is being replaced. To that end he brought the tech over to me while I waited in the customer area to discuss what he would be doing. This going the extra mile was much appreciated. I had mentioned that several other owners had the wrong fluid or couldn't get the service done. The waiting area was very nicely equipped and comfortable. My wife was with me and she appreciated the Starbucks coffee and hot chocolate. They also had soft drinks, water and snacks. We expected the service to take a few hours but it was done within a couple of hours. To top it off they did what none of the dealers did around Indianapolis and that is wash and vacuum the car. The service bays were very clean and showroom was very nice and clean also. We especially appreciate that we can see our cars being worked on from the waiting area. read more

D'Arcy Hyundai - Lounge for waiting for service. Excellent Starbucks and pop and snack selection - Car Dealers Near Me - Joliet, Illinois

I genuinely hope this review saves someone from the four weeks of frustration this dealership put me through. What should have been a fun, exciting car-buying process turned into nonstop hoop-jumping, contradictory information, and some of the most questionable sales tactics I've ever seen. From the moment we walked in, the tone was off. Rafael greeted us by asking if we "came in the vintage Hyundai" -- referring to my 2015 Tucson. Odd comment, especially from a dealership that should be thrilled to see one of their cars holding up well. We found a vehicle we liked and sat down to discuss numbers. They refused to negotiate even a dollar off the price and insisted on charging a mandatory ~$400 fee for "pulse brake lights" they had added. The part couldn't cost more than $25, and the labor maybe half an hour. Yet they told us it was a "loser car" and that they were "making no money on it." They also stressed repeatedly that they "don't work on commission." If they had budged even a little, we would have bought the car. Instead, we left -- and within three days the price was dropped online by $500. So much for "no room to negotiate." They didn't follow up with us for more than a week, either. Clear sign of how badly they wanted our business. After the price dropped, I spoke with their manager, Joe. We reached a verbal agreement, and they were supposed to send the pricing sheet. Instead, I got a generic text saying the deal was "on hold" because someone else was suddenly looking at the car. Convenient. An hour later another manager claimed they "no longer had possession of the car." Yet the car remained listed online for days afterward--now at an even lower price. They also ignored all my follow-up messages. Four weeks after our first visit, my boyfriend called them. They negotiated freely with him and reached a price. But when we said we'd be financing independently, suddenly the out-the-door price was $500 higher than the number they had just agreed to. That's not only unethical -- it's extremely close to bushing, a practice that is illegal in many states. When I questioned the sudden price increase, the sales manager claimed he was "overriding" the original deal because of the "liability of an out-of-state transaction." They title out-of-state all the time. The real issue was obvious: if we didn't finance through them, they weren't making money off the loan. And here's the part I hate saying, but I can't ignore it: the second I walked in as a young blonde woman, they sized me up. They assumed I'd be an easy win, someone they could make extra profit off of. When I pushed back, did my homework, and got them down to a fair price, suddenly they didn't want to honor anything. They chose to "pass on the deal" because I wasn't profitable enough for them. This was, without exaggeration, the worst car-shopping experience of my life. Do not waste your time here -- no matter how much you want the car. You will be punished for being an informed consumer. They will move the goalposts, change prices, and use pressure tactics the moment it benefits them. There are plenty of dealerships that treat customers with honesty and respect. This is not one of them. read more

I called and made an appointment for a new tire. I told them I have a tire plan. However I had to switch the appointment and the note never transferred over. I was charged almost $500 for the tire. So many calls and trips to the dealership/Premier insurance later I got nothing accomplished. Basically told to go kick rocks I'm not getting my money back. I get mistakes happen. How hard would it have been to throw in a free oil change? On to Naperville Hyundai read more

We love Darcy and have purchased our last 3 vehicles from there. This visit was no exception. Zach was extremely knowledgeable and friendly. We knew nothing about electric vehicles, but Zach owning 3 ev's himself was able to clearly answer every question we had and help any hesitations or misunderstandings we had about ev's. Every vehicle I have had personal experience with from Darcy as well as those owned by acquaintances have been the most reliable and best investments I have seen. My daughter's hyundai is going on 10 years old without any issues other than normal maintenance . Darcy has reasonably priced cars, very reliable cars, and exceptionally knowledgeable and friendly service. We will continue to go to strictly Darcy for all of our car needs. read more

Unhappy service suggested $1000 repairs for vehicle that needed new engine because of known oil consumption issues.

I recently leased my very first Hyundai -- a Palisade -- from Darcy Hyundai in Joliet, IL, and I can honestly say the experience was outstanding from start to finish. My husband and I visited multiple dealerships, but we kept coming back to Darcy. Why? Two main reasons: fair pricing (no pressure tactics or fear-mongering about tariffs) and two exceptional salespeople -- Ruben Contreras and Enrique. On the day we finalized our lease, we worked directly with Ruben, and I have never met a more kind, respectful, and genuinely caring salesperson. Ruben went out of his way to ensure every one of our questions and concerns was addressed properly. If he didn't know something, he found the right answer before responding. That level of honesty and professionalism really stood out to us. Ruben also took the time to thoroughly walk us through the features of the Palisade and followed up with us after we got home -- something I've never had a dealer do. I even told him to go home and tell his mom she raised a true gentleman! In finance, Jorge Marroquin was just as impressive. He explained every document we signed and ensured we got the terms we wanted. No surprises, just straight answers and solid service. Even the dealership itself was a standout -- the facility is spotless, and the waiting area is the nicest I've ever seen at a dealership. You feel like a VIP the moment you walk in, and it's clear Mr. Darcy makes customer comfort a priority. This has been hands down the best car-buying experience we've ever had. If you're considering a Hyundai, go see Ruben at Darcy Hyundai. You won't regret it. read more

They found a leak from my (newer) vehicle during my MPI and didn't tell me. So I waited with my vehicle, meaning I was there the entire time, and once it was completed they sent me off with a paper report. The paper sheet had zero mention of a leak, and the man I spoke to before leaving said nothing of it either. No missed calls from anyone leading up to about 3 days later when I received an email summarizing my visit. I almost didn't open it because it should've told me everything I already knew, right, but for whatever reason I did. The email noted my car had a dang leak! What?! So I called and no one was available to pick up, ended up text messaging with someone who told me the reason this happened was because their texting system was down that day. There are several reasons that makes ZERO sense but I'll save us all the time. Save yourself some time too and take your vehicle elsewhere with better communication if you actually care about the condition of your car! Also note that if you guys told me that day, I would've scheduled with you to get it fixed. Now I'm taking my business elsewhere, sad. I have been a costumer for 4+ years. read more

i purchased a new vehicle in September and my sales person Enrique was excellent, however I had a flat tire and Darcy Hyundai totally failed me. I called numerous times before someone answered and then was transferred to three individuals, my problem was solved, not because of Hyundai, but because I had an excellent service may who came out and took care of my issue. I feel like since they made the sale no need to take care of the customer anymore. read more

I went in about few weeks ago and payed over 190dollars for a vehicle inspection. They told me nothing about my cabin air filter or engine air filter which are covered in leaves that it needed to be replaced. They also told me nothing about my brakes and my brake pads were so worn down I needed to replace rotor. I don't even know what I payed 200 dollars for. read more

Mike Budzinski was great to work with. He listened to my needs and was kind and patient. He helped me get into the exact car I wanted and explained everything in detail. It had almost been a decade since I purchased a new car and the technology has advanced so much. Mike took the time to go over everything with me. Mike Campobasso was also excellent to work with and so was Lauren Gall. I will definitely be purchasing future vehicles from D'Arcy! read more

Best car purchase experience I have ever had. Everyone there went above and beyond to make it a seamless process. My daughter and I traveled from the St. Louis area due to the customer service I received! Highly recommended this dealership read more

They assured me that the dashboard light going off was not harmful, but never witnessed it even after a 5 mi. ride. Looks like something I'll have to live with. Did not disassemble the dash after saying they would. Was there for a recall and decided to have a few things checked. For whatever reason, they did not charge me anything for the diagnostics. It certainly was an added treat to have my car washed and vacuumed. Thinking of coming back if it's not too expensive. Time will tell. read more

Sales department and the service department are excellent,never had any issues with either department

Darcy continues to take care of their customers even when they move out of state my daughter moved to Arizona and her 2017 Tucson had issues with the engine in Arizona. They stated that it would not be covered under warranty due to poor maintenance as she got together all her records then she thinks that she needed. She forgot to get the things that were done in Illinois while she lived here so luckily we can get that paperwork together and we know this because of John M. Taking the time to explain things to me today again at Darcy we've only experienced wonderful things that's why we've purchased four cars through them very grateful for the caring team members that you have there read more

Great service timely professional And thorough . I went in to schedule an oil change they assessed a recall for a window piece delivered and installed it at the same appointment . I appreciate them respecting my time read more

I brought my car in for an inspection. Though I had to make the appointment a month in advance, I was satisfied with their thorough and detailed analysis of potential problems. My car is over 10 years old with less than 65K miles on it. When I can, I will be looking into a Hyundai to replace it. read more

My salesperson Jorge and his team gave us really good service. Purchased a brand new Kona ultimate from them. Dealership is very clean and spacious unlike my local dealership in Lincolnwood. Process was very quick and we agreed on price very quickly as well. I highly recommend coming here if you are looking in a new Hyundai car, I can speak for hours on how good their customer service is. Thank you Jorge for helping me get my new Kona ultimate!!! read more

Fantastic Repair Service at D'Arcy Hyundai!! D'Arcy Hyundai's Service Department delivered amazing, top-notch repair service for our Santa Fe on a recent cross-country trip (June 2023). Our Santa Fe had a catastrophic engine failure on I-80 near Minooka, and it required a complete engine replacement. We had the vehicle towed to the D'Arcy Hyundai on 2521 W. Jefferson Street in Joliet on Sunday night, and first thing Monday morning we were in touch with Service Manager John Wagner, who prioritized the diagnostic check and repair. His service team determined that the engine needed complete replacement - failure of the rod bearings - and confirmed that the major repair of our 9-year old Santa Fe was within the 10-year Hyundai warranty, and would be completed AT NO COST TO US. !!! Remarkably, he quickly tracked down a brand new Santa Fe engine in the Chicago area supply chain, and completed the installation (plus a recommended transmission flush) within a day and a half, in plenty of time for us to pick up the vehicle Thursday morning after we had finished our Chicago and Indiana appointments. This evening (6/29) we arrived in Nebraska following the 450 mile "test drive" home from Joliet, and we are completely satisfied with the engine installation job of the D'Arcy service team: the vehicle runs smoothly with no vibration, has good power and acceleration, and achieved 27 MPG performance at highway speeds of 70 MPH and higher. We covered the 454 mile distance in 7 and a half driving hours with no problem - a fantastic repair. We are extremely grateful to John Wagner, Frank, and the D'Arcy service department for making this major repair for us on an emergency basis. We could not be more pleased or satisfied with the result. We recommend D'Arcy Hyundai's service without hesitation, and are glad (and fortunate) that our Santa Fe's catastrophic breakdown happened to be within 20 miles of D'Arcy in Joliet. Thanks for the super service in getting our vehicle back on the road, in brand new shape! read more

Larry Jordan was excellent! Very informative, not pushy at all! made this car purchase so exciting! His boss the sales mgr was great and so positive kept stating Isn't this purchase exciting! Everyone was so nice and easy to get along with! We will recommend him & your dealership! Finance guy was very efficient and also informative! read more

I previously gave this dealership a 5 star review due to the impeccable service. Wow, has that changed!! I have had 4 major safety issues with my car over the past year and all 4 times it was impossible to book an appointment less than 1-2 months in advance. I have an old car with 169,0000 miles, which is not their fault, obviously, but I have been a loyal customer for 11 years. Now appointments are being scheduled by desk girls who don't know me and clearly don't care about customer service instead of the service department. They just look at open slots on the calendar and could care less if the issue is an emergency. I am frustrated and angry and no longer recommend D'Arcy. read more

GREAT service by JAYSON! After having a terrible experience at Family Hyundai we towed my car to Darcy, I'll never regret it! they do amazing there and in a timely manner! Darcy was able to look at my car the same day AND fix the problem! At Tinley Park they told me 3days to 1 month just to look at it! Darcy had great customer service and hard workers that actually get things done! THANK YOU Darcy! this is the only dealership I'll go to from now on! read more

First of all my car was purchased through another dealership but I always have it serviced at Darcy. The service department is incredible because they do little things like washing your car, vacuuming the floor boards and shuttling you locally if you need a ride. Now if they can get a little more serious on price competitiveness when buying a car, they'll get the best of both worlds. But their service department is fantastic! read more

The only issue was having to wait a month from the time I scheduled an oil change appointment until an available date.

Why do you have to make a appointment a month ahead of time for a simple oil change ?

Take it from someone who had a terrible Hyundai experience years ago... things have changed for the better!! With a growing family, it was time for us to get a new SUV to fit us all comfortably. Safety features were a top priority as were leather seats (because... young kids are MESSY!!) Scott, the manager and Leroy our sales person were both FANTASTIC. They worked with us to get the features we desired at the price we needed to be at. No hidden feeds, no BS. By far, the most honest car transaction I have ever had. I highly recommend this dealership and Scott and Leroy in particular. Kudos to the dealership for growing, changing and becoming better for the customers and more importantly the community. read more

Scheduled my oil change and accidently came a day early, instead of having to come in the next day Mike C. went above and beyond and found a cancellation that very same day. I received my vehicle back the same day and was pleased to have the service out of my to do list a day ahead. read more

I recently had a screw in my back passenger tire. Me being a girl (I know sterotype) I had no clue how to put the spare on. So I called and asked if they could fix it. I was told they were there until 4pm. But it wouldn't be advisable to drive it all the way there since I was a half hour away and losing so much air. So my only option was to call for a tow. It took him awhile to get to me. Then with traffic it took us about 45 minutes to get to the dealer. When we got there it was 6 minutes to 4pm. Jayson there was nothing he could do. I begged him and asked if it would helped if I cried. I explained it had been an awful week. He said ok we'll do it. It was fixed and I was out within a half hour. read more

And yet again, D'Arcy exceeded my expectations! I wanted to surprise my wife with a new car. D'Arcy did NOT charge one of those insane and evil "market adjustment" fees to me. They held the car for me, and contacted me the day it got in. They knew it was a surprise for my wife and carefully helped me keep the secret. They handled the financing and gave me the smoothest transaction imaginable. My wife LOVES the car, which was detailed perfectly and had an outstanding fit and finish. This was a perfect transaction. As per usual. read more

Been doing business at D'arcy for 30 years. Amazing buying experience, no pressure, family atmosphere. Sales team is stable, some for over 20 years +. Great management and finance teams. I do my diligence which always leads me back to D'arcy. Just purchased Black 2022 Tuscon GLS. It's the new Batmobile . read more

Starting with the owner Mr D'Arcy and all the staff this is a 5 star, customer based dealership. I had a serious issue with Hyundai Corporate. Mr. D'Arcy and his staff took care of all my problems and concerns. settled my issue in a very short time. Outstanding business ‼ read more

My car was stolen 2020 Tucson joe never told me of this alarming theft problem me and my parents having been coming here for years sad to see they hire people who don't inform you of major issues such as this had $4k worth of work tools and personal things inside the car wouldn't recommend hyundais or Kia's too many flaws AND THEY BURN OIL and top the this all off my alarm on the car never went off when the window was busted into you can literally steal Kias and Hyundais with usbs people says a lot the car read more

Service here has always been pleasant, reliable, and relatively fast. Not sure what happened today. Was in for an oil change, rotation, and diagnostic. Figured the latter could take a while, so I waited patiently. The service person who checked me in passed by many times, called names, but never mine, so I waited longer. Finally, after being there 3 hours, I went to look for my car, which was parked outside the service area! Finished and ready to go while I waited to never get called! Asked the cashier if she had the paperwork, and of course she did. Pulled it right out of the drawer, claiming to not know how long it'd been there. Service staff that do their due diligence would've been great. Perhaps a little less playing and laughing at name pronunciations would help the 2 cashiers fulfill their job responsibilities to customers as well. While they're having fun, they're wasting folks' time. **Update**: for as long as I waited, no one told me I'd have to come back because a part was ordered to address a recall. In fact, the cashier told me the recall work was done. I'll go back for that, but I'm not sure I'll return for future service. Even if the cashier was unaware, the service person should have said something. read more

Great dealer. They listened to our needs, helped every step, and were very COVID-compliant (masks, sanitizer, social distancing, etc). We came in unsure, but left in a new Hyundai extremely happily! read more

We are never going to get over the excitement of bringing home our latest new car and the great experience we had with this dealer's associates!!! The dreaded tasks associated with purchasing was hanging over us and even held us back from jumping into the fray. We had no trouble deciding on the brand, we had owned 7 Hyundai Santa Fe's previously. What was daunting was to lease or not, purchase, trade in or not, lots of questions when it has been awhile. We decided to follow our kids' suggestions and research the internet for purchasers' experiences with dealers because isn't that key to getting the deal you want??!!! We Googled, we checked Yelp we tried to read between the lines of dealers' reviews. Honesty and straightforward is what we were looking for and no BS. We made a phone call to D'Arcy and were so impressed by the time spent by Bill, the sales manager to answer questions that we were certain this was going to be the place. It wasn't the closest dealer but meeting Jimmy and Bill made the drive well worth it! We did purchase not lease and we are sure you will get the same treatment either way! read more

D'Arcy Hyundai - Car Dealers Near Me - Joliet, Illinois

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This will be our third new auto bought at D'Arcy this year, We absolutely love all our autos and so appreciate the entire staff. Logan was very acknowledged when it came to all the autos and what they had to offer and extremely kind and polite. Finance was amazing . Would not buy from anywhere else. read more