If you have trust issues with small private car dealers (I did!) this place will change your mind…read more Justin, the owner, is simply a guy that loves cars, and he wants you to love them too. We purchased a car for my 18 year old son about 9 months ago for a very fair price, and have not regretted it. Justin was honest about what might need to be done to the car, and in our case even knew the previous owners and gave us a full history. To top it off, my son didn't know how to drive a stick, so Justin jumped in and gave him a lesson before sending us on our way. My son's dream car was an older mustang, and he's so happy every single day he gets in this car. I'm late writing this review, but THANK YOU Justin. Thanks for holding this car for us while my son was out of town last summer, and thanks for making an honest deal on my son's dream car.

From the owner: Used Auto Dealerread more

We had a great experience purchasing our used vehicle with Stuart. He was warm, easy to work with,…read moreand took the time to listen. We purchased at a fair price, and we never felt pressured or upsold throughout the process.

Have been and will continue to be a Repeat customer. From Jeremias in service to Nate Swanson in…read moresales to General Mgr. Abril, OTTAWA TOYOTA has earned my respect for their honesty and delivering an exceptional product. You will be glad you chose Ottawa Toyota for your next new and/or used Toyota.

Just purchased a used Dodge Ram 1500 truck. The entire staff was great, not pushy at all. They…read moredidn't do much with the price but it was ok the truck was worth every penny. I was there maybe 2 hours max from the time I first drove the truck until the time I drove it off the lot. I would highly recommend this dealer to anyone looking for a vehicle.

Horrible place stay far away from this place. I rather ride a bike before I buy a car from themread more

Do not buy a vehicle there. I don't care what they tell you, you will end up spending hundreds or…read moreeven thousands in repairs. You will also way over pay because the interest rates are crazy high.

Mike Ryan was my sells person at greenway and he was awesome. Did everything through the phone…read morebefore showing up to actually seeing the truck I wanted. 100% recommend him.

Terrible service, Terrible communication. Unapologetic and didn't fix original issue putting me and…read moremy family in danger. Do not go here! Ship it elsewhere if need be.

Sharing my experience with this dealership. I stopped even trying. Reached out to five dealers on…read morepurchasing a Dodge Charger. Four responded with internet pricing and/or purchase agreements within two days, all within $2K of each other. This place, after a week and 11 emails, STILL hasn't given me a price. They kept telling me I had to come in because they didn't want to give prices to "competitors". Then they asked me for the pricing I'm getting (uhhh...competitors?) because they wanted to compare apples to apples. I gave it to them...then got BS responses and no offer. They don't have the window stickers online, and the VINs are all incorrect so I can't even look it up myself to make sure the vehicles are similar (only reason I kept talking to them was because they have a color/trim combo that I can't find nearby...but of course after several communications about that vehicle, I was told it wasn't available because someone put a deposit on it). My final note from them was to tell me the dealer I was talking to was lying about a $,7,750 EV incentive since the government took those away in the fall. Yes, I'm aware of that...it's a DODGE incentive!!! Also throwing in their "lowest sales tax" BS., where I was told they could save me a "hundreds" in taxes, even though they were fully aware what county I lived in..in Illinois, you pay sales tax where you register your vehicle. And you're legally required to register at your primary residence. If I had a summer home in a lower-tax county, maybe I could take advantage if I wanted to do it illegally. But regardless of what they "collect" at the sale, I'm still paying the tax at registration. Reminded them where I lived and they continued to tell me it didn't matter. I wouldn't even be writing this if they didn't double-down on everything they were dishonest about when I'd ask to clarify. Constant dis-information. Posting the receipts here for anyone to make their own judgement, but if you hear from Jess E., consider going elsewhere.

Purchased used car from Dempsey. I was looking for special car,…read more2003 Chevrolet Corvette Anniversary edition. They went out and found it for me!

Terry listened to my needs and will be watching to find my requirements…read more Thanks so much

Oh my gosh these people are great! We had been all over Joliet, Downers Grove, Hinsdale etc…read more. Nothing but a wild goose chase of junk, scams and rude sales people. If you don't have millions$ they don't want to bother with you! Got to this dealership 10 mins before closing they stayed open late and very helpful. They have a used car dealership in Ottawa too. We ended up buying two used cars from them and they went out of there way to help us. And they are honest. We gave cash and came to get the car the next day. We had given them $100 too much and they gave it back to us plus a good price on the cars we bought. This will be my dealership from now on! Thank you so much. Worth the drive.

I've been searching for a new Chevy Colorado for over 4 months now, after getting mislead by…read moremultiple dealerships the Sales Manager (Jim) went above and beyond to help me find a truck that had what I wanted within my budget. He actually found my truck in Nebraska and had it shipped here (free of charge)!! Moving forward I will be giving them first opportunity to have mine and my families business! Thanks again everyone at your location!

Paid 900 for a repair local shops charge 400, both using GM parts, my fault…read more Shop around!!!

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Buyers beware! 10/10 would NOT recommend this place!!! We have bought 2 vehicles from this place…read moreand have had nothing but problems with both of them. The first vehicle we purchased was a 2010 Chevy Silverado we purchased for our nephew in June 2025. He has had nothing but issues with the truck since day 1 of bringing it home and continues to have problems. We were told when we purchased the vehicle that if he ever needed parts for the vehicle, he could buy them from this place at cost. When he did need parts, he tried calling and was told they never sold him this vehicle. Fast forward 9 months later on March 28, 2026. We went back (hesitantly) to purchase a vehicle for our son. The truck we purchased for him seemed to be in great condition for a 2016 and figured since it was 6 years newer than the car we bought for our nephew, we may have better luck this time around. Jokes on me... You know what they say, "fool me once, shame on you, fool me twice, shame on me". I should have listened to my instincts. Within HOURS of bringing the truck home, the check engine light came on and had multiple codes relating to battery issues, transmission issues, etc. I spoke with Nick's wife on 4/13/26 relaying the information we found out and was told she would get back to me. She never did. Instead, she spoke with my husband and told him she would send him the information we could send the photos of the codes to so she can look into it. He never got that information either. Now, as of 4/23/26, I had to call them for an update on the codes I verbally told Nick's wife about on the phone on 4/13/26. Nick said he was waiting for my husband to get back to him and never heard from him. I explained the conversation my husband told me and he said he never said that to my husband and provided me with an email to send the photos of the codes to. This call was initiated due to the alternator going out on this truck already. I understand there will always be a risk with purchasing a used vehicle, but not this many issues within a month of purchase, more or less hours. I will be emailing Nick the photos but am not hopeful for a resolution based off other reviews regarding this company. I have a feeling this place is clearing codes in order to scam people into buying a vehicle from them and then acting like they didn't know anything about it when mentioned to them. Shop here at your own risk. I for sure will NEVER buy another vehicle from here and will warn whoever I can not to buy from here. I will also be filing a report with the BBB if I have to go that far. Update as of 5/14/26; when we purchased my son's vehicle, we mentioned 2 repairs that needed to be done. The first one was the motor for the seat didn't work and the second was a backup sensor that needed to be repaired. To this day, the sensor has yet to be replaced or even looked at due to the fact that they apparently don't have a service technician available on Saturdays, which happens to be the only time my husband and I are off work to take this in. I picked up the motor for the seat yesterday and upon pickup, I was told by their mechanic the motor that was given to me was pulled off another Ford. They couldn't even be bothered to order a new part for the vehicle they sold us even though we were told a new motor would be ordered and we had to wait for the part to come in and then to top it off, when I expressed concerns to Nick's wife about the vehicle since the day purchased, she claimed she had no idea and wasn't aware of the issues even though she is the person I originally mentioned them to. Furthermore, with the concerns relating to the bad alternator; we had this rebuilt by a local company and upon their inspection we were told "whoever rebuilt the alternator last time did a sloppy job. A screw from the internal voltage regulator was lodged into the stator which is what caused all the problems". How a faulty alternator was not caught by their mechanic when inspecting the vehicle prior to selling is beyond me. These people are lazy scam artists! I said it before and I will say it again, buyers beware!!! Avoid this place at all costs!!!

Just purchased my 3rd car from Nick at Car Connection and couldn't be happier! Found my daughter a…read moresafe, reliable vehicle for the winter and he works with all budgets! I even had an issue with a car I didn't purchase from them and the mechanics were able to take a look and fix it on the spot! Great customer service!