My Ford App was malfunctioning so I drove into their dealership to see if someone on their sales team could help. I met Kaitlyn and she was so nice and helped me in less than 10 minutes. Great service!! read more

Some of the worst customer service experiences to get your car fixed. The only professional act they possess is how rude they can be on the phone or in person. read more

Consider this a 0 star review since 1 star is the least I can use. I also knew this place was awful from multiple anecdotal accounts just from people I knew. Looking at recent reviews, it appears a number of people have had experiences that were similarly horrible. Two years ago, I brought in an older vehicle, a Mercury, with a fuel leak. I usually avoid going to dealerships because my experiences have been less than favorable on average, and my mechanic is trustworthy and fast, but eight miles away. Since I live in a neighborhood that is literally across the street from this place, I thought it worth a try. Watch out for the diagnostic fee! They won't even look at your vehicle unless you give them some money first. I recall it being in the area of $200, but I still thought it worth rolling the dice for the convenience. It turned out to need a new fuel tank. That was $1800. I paid it, and, within the last few months, the vehicle developed another fuel leak. When you fill it up at the gas pump, just as the pump clicks off, you get a little puddle under the fill port. So I took it back to Rod Baker Ford. It had been two years since Rod Baker Ford had replaced the fuel tank and necessary ancillaries. Since this is a 0 star review, you can guess that they did not fix my vehicle, They did, however, try to hit me with an alignment not thirty seconds after bringing it into the service bay. Further, they claim they were not able to "recreate the problem," though there are few pumps on the grounds and a gas station half a block away. The contact Vince claimed some pressure test or other flapdoodle, and said they could only investigate further. While they weren't certain they could fix the problem, it would cost $700 to start with. (!) Of course I told them that was lunacy and picked the vehicle up the next morning. It still leaks fuel when you fill it up. Not only that, there was paperwork on the passenger seat claiming that the same investigative measures were necessary, but this time with a quote of $390. Which is it? I immediately called Vince demanding an explanation, but he had none other than "I forgot." The last straw was: THEY UNPLUGGED MY DASH CAM. It was still unplugged when I retrieved the vehicle. They claimed it is for privacy purposes, but I've seen too many dash cam videos of car porters abusing customers' vehicles to believe that story. And hey, you guys? What happened to leaving things like you found them? Rod Baker Ford's service department is deplorable. Their attitude towards customers without new vehicles can only be described as perfunctory, exerting the minimum effort. Such courtesy as they are willing to extend to people like myself who can't afford a new car is only going through the motions. Their efforts at resolving my complaints were similarly weak. Stay away from this place. read more

Used to go to quick lane for oil changes and it was great, had appointments open whenever I needed and I was in and out but they moved into rod baker and they don't want to give me the time of day anymore, service isn't as great as it was at quick lane and the appointments are easily week out minimum , don't like waiting that long for a simple oil change, guess I'll find somewhere else to go read more

Top marks all the way around for the staff and technicians at Rod Baker. Stopped here for an oil change and break job and was very pleased with the high caliber customer service, patron waiting areas, and the service performed on my vehicle. Special thanks to Vincent for going above and beyond to ensure I knew my repair options and pricing. The facility is excellent! Plenty of seating options, work spaces, and refreshments. I caught up on a lot of work while my car was serviced. Highly recommend! read more

Rod Baker Ford Sales - Car Dealers Near Me - Plainfield, Illinois

Horrible Service. Do not recommend this Dealership or Seevice department at all. All Lie's, communication so horrible.

Went in for a check engine light, vehicle has an extended warranty. Service center wanted to charge me $200 just to run the diagnostic. I asked how that is so much, especially with a warranty, and I was told to read the fine print... I 100% feel like they were trying to take advantage of me. Called my husband and he immediately told me not to leave there (which I already had). Then I got an email saying I missed my appointment, even though I obviously did not. read more

There is alot of people who may say good or bad, so ill just give you the exact details of my experience and you be the judge of it: I went for a coolant leak, which was obvious, pointing out to them the exact location where it was dripping, telling them to look and do it thru warranty, they came out saying it is not covered because it is just a hose and were charging me 550 for a hose replacement mind you on top of the coolant system. i checked that hose was completely dry (no idea how they did a pressure check and saw coolant leaking and then it got dried in a matter of minutes), i told them no it is not that and i need to talk to warranty. they still charged me 100 for diagnostic even thought i pointed what i need and didnt need their diagnostic. At the same appt i asked them to do a differential fluid change they said 198$ when done it turned into 245 guving me the BS that they need to use different fluid and this is why it is more. Any way who handled it all is Patrick shampine, so if you have alot of $ to throw away go see them. read more

They are not worth my time, since they cannot read or answer my inquiries. Also, I stated I only wanted to converse by email, neither call me nor text me, as I will not respond!!! read more

Worst experience ever. Had my vehicle in there shop three separate times for the same reason. Every time they called they said the problem was fixed. Every time I got in my vehicle I had water on driver side carpet again after three visits within two weeks. It is quite obvious that Rod Baker Ford has no quality control or quality assurance after repairs are made. I will never recommend or purchase another vehicle from them again. read more

The car was $3500 over MSRP when we sat down to sign - and up front the guy said it was $3k over MSRP and we would get a rebate. Total bait and switch with price. read more

Rod Baker Ford Sales - Car Dealers Near Me - Plainfield, Illinois

Had a fluid leak that was diagnosed to be somewhat serious Lauren and Marcus are great to work with. They were able to get the repairs done around my schedule and offer suggestions with a priority level so it kept costs manageable over a couple months read more

I love my new car but I'm not here to sell you on that. Let's face it your relationship is not with the salesperson who sold you the car your relationship is with the service department. Hands down they are one of the best I've ever taken a car to. Everyone is so friendly and helpful every time I go or call. I'm not just a number I'm a valued customer. I trust them with my car and what they tell me. I've never felt this way about a service place. So I'm here to tell you that this is the customer service everyone should get to experience!! Thank you! BTW my Explorer is really great too. read more

Rod Baker Ford Sales - 23 Ford Explorer ST - Car Dealers Near Me - Plainfield, Illinois

they sell car to me with fake warranty I buy ram after 4 months in my car I see checkengine light one , and i call this dealer for explain they don't care they told me to go to ram. when i go to ram they told me this is fake warranty it's not covered your car. and i have to pay from my package 2300 to fix it read more

My husband and I popped in late in the day to look at a new Ford truck. Our salesman, Don, was finishing up a deal with another couple but worked between us both seamlessly. Don was patient, extremely knowledgeable, and courteous as we switched gears and went from a smaller truck to a larger one. He helped us find the perfect truck for my husband. Though it was late in the evening, he knew how busy our schedules were, so Don, the sales manager Fritzy (James Fritz), Lisa Czerwinski the F & I manager, and a couple of really nice and helpful porters all stayed 2 1/2 hours AFTER CLOSING to help us finish the deal that night. Huge thanks to you all! We will definitely recommend this dealer and its lovely staff. Bonus: Its new location, huge inventory, building, and cool, high-tech (almost) paperless signing, make the experience that much more fun! read more

Awesome service from Marcus the service manager to Joe the mechanic who worked on my truck. Russ in parts helps put the pieces tog and everyone in between has been very accommodating in customizing my beast. They installed fog lights. A light bar and Roush's performance pack 2. read more

Rod Baker Ford Sales - Car Dealers Near Me - Plainfield, Illinois

Don't service your car here. Do yourself a favor and skip the runaround. They lack attention to detail and seldom do "just enough." I have (2) 2017 fords I purchased there from a great salesman. The problem is he doesn't service the cars‍. It's almost as if they don't want your business with the way they treat you. I thought they were better than the others. They aren't. One week you talk to one guy the next week he's gone type of business for the last few months. I tried. I talked with mangers and so on and soo forth. So Rod Baker, after I get my final part replaced that's on order it'll be farewell. I'll also post a negative review for Rod Baker anywhere I can. On to the next forum! read more

Rod Baker Ford Sales - Battery corrosion - Car Dealers Near Me - Plainfield, Illinois

Terrible dealer ! Have been in and out from trying to get help with a truck THEY sold me ! Bought a NEW truck from them 4 years ago. By the 3rd year it had rust! My warranty still covers but yet they still will not work on it because they will be the ones losing from it. Keep in mind I already paid them over $60,500k for this truck!! If I could post my review with no stars I would! read more

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For a honest Appraisal of your used car to a purchase of your next new car see DON SULEJMANI He won't let you down . He will work hard to get you the best possible deal and wont stop till your totally happy with your new or used vehicle. He will walk you through the hole process from start to finish. read more

Rod Baker Ford Sales - Car Dealers Near Me - Plainfield, Illinois

As always car dealerships are known for their shifty dealings. However if you've done your homework, and you're prepared to ask for what you want with no nonsense you can be satisfied with your purchase here. Baker was truly the no hassle dealer for me. Friendly and open to a fair negotiation. But, after the sale is another matter. Having requested a few minor accessories I had to follow up regularly for a status check. Being told the vehicle would be ready iIn a day I was in the put off for a week. Yes I caught them in a couple of untruths attempting to cover themselves. In the end I was offered a few free oil changes for my inconvenience, something I do myself. What really is irksome is the vehicle is still not ready and they may not be able to get the part for a month. In the end, buy there but seek service elsewhere. My friend bought the same vehicle and had all her accessories put on in 24hrs no problem. We drove up in it to point out that the unavailable accessories were in fact available. They were not aftermarket. No one cared to see it. read more

Only great things to say about Tim Elia and the sales team at Rod Baker. I have a 20 month old and baby #2 coming very soon and was in need of a crew cab truck. Tim and team were very efficient and put together a great deal immediately. They were also very careful around my pregnant wife and always wore their masks. I've been shopping for a truck off and on for a few months and at most dealerships it takes a few rounds of negotiating and almost an hour to get to fair #'s. That's not how it was at Rod Baker and I appreciate it. If you are looking for a fair deal on some great vehicles I recommend reaching out to Tim Elia at Rod Baker Ford. read more

Nice customer service except having issues with the service department: 1 - Did not secure coolant hose to the heater core when the hose was replaced. I did not catch this until I got home and the coolant overflow tank was empty. 2 - Did not bleed the slave cylinder when replacing the clutch 3 - Did not put back the back top cover of the battery box when I brought in my car for the clutch replacement. 4 - Told them the dual mass pressure plate broke and needed to be replaced when I brought the car in for the clutch recall. It was an obvious loud clicking noise and the whole car was shaking at idle. They didn't listen to me and they had to drop the transmission twice and I was charged for the labor. 5 - I was leaking trans fluid out the fill port that was finger tight. read more

Had a terrible experience here with a salesman named Joe. We went in to test drive the Mustang Mach E. The test drive was very short - basically the equivalent of once around the block. Every time I took my foot of the accelerator, the car immediately slowed to a complete stop. Joe said "That's the way all electrics work." I know that's not true, because I've driven several of them. As it turns out, that is a feature called "One Pedal Driving"; I also learned that it could be turned off. Obviously, the salesman didn't know that and acted like I didn't know what I was talking about. What a complete jerk. Avoid this place like the plague. read more

I had the worst customer service They woukd not work with me on the price of vechicle Price was 29000 they would not come down on the price Will never go back they lost two sales read more

After dealing with Thomas Nisan, and dealt with the biggest loser of a manager and his piece of crap salesman, Rod Baker Ford was the complete opposite. The salesman was very low pressure, he understood that we knew what we wanted, and offered just that. Didn't ask for all my personal information and stalk me later like the Chevy place did, and that's exactly why we will be bringing our second son here to make his first dealership purchase. Highly Recommendable read more

Rod Baker Ford Sales - Car Dealers Near Me - Plainfield, Illinois

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Seriously the easiest car buying experience I have ever had. I'm legitimately in shock at how easy and fast it was. They worked with us around our crazy schedules and were awesome about it. Ask for Jim Eglas 5/ 20/19. Was just there for my second car purchasing experience and it was easier than the first time. My daughter was a first time buyer the process was super simple. They walked her through everything and took their time explaining everything. I would say in and out from test drive to driving off the lot in the car with everything done in 2 1/2 hours was a success. read more

Terrible dealership. I live in Buffalo New York and found what I thought was a great deal on a commercial truck. I flew out first class and Uberd to their dealership to give them what they were asking. Made it to Cleveland Ohio before the truck broke down I had to rent a car to make it back to Buffalo and the trucks out there for six weeks. I purchase this truck and put 300 miles on it before it needed 7K worth of repair. Dan Sexton the service manager let me know that I bought a used ra and they are not responsible. I told him I'd be suing them and he let me know they have attorneys on retainer and even if they lose he will turn it into insurance..... Complete scumbags....... read more

Brought in my 2014 escape in for a broken flex plate and got it back with even more issues. Highly recommend doing your own work as they do not care about your car as much as you do. Spotted several rounded off bolts and loose clamps... can only image what else they messed up... read more

(No integrity here) 8/7/20 Tried making a deal at Ron Baker Ford today. I was upfront with them and told them I already made a deal for another vehicle and was going to sign and pick it up on Saturday if the truck is as describe. I told them that I really like their truck and gave them all the numbers and even gave them a snapshot of the deal. In the beginning everything seem to be fine with my salesman Anthony. I went over the details a couple times and they gave me their proposal and it seemed fair until I did the math. They were not giving me a 3.99% rate. My salesman said it was a mistake and they were going to correct it. (why didn't you correct it ASAP and get back to that person) I submitted my paperwork at 11 AM to have my credit ran. I heard back from him two hours later and explained the extra thousand dollars on my financing. He said it was probably a typo or something and that he would have a corrected. Three hours later I get a text message that some guy is buying the truck cash, they never ran my credit and that they would let me know if the truck sold. After he texted me that I told him I'm gonna pass on the truck regardless. I don't enjoy doing deals with people like that when you're spending so much money on a vehicle. I do not understand why dealerships have to make it such an agonizing process to buy a car. We work hard for our money and deserve to be treated fairly and honestly just in case Ron Baker Ford reads this I will attach the definition of integrity. Someone at the dealership may think that this is slander but I am only stating the truth! Maybe if more people post reviews like this dealerships may start treating the ones that feed them with more integrity the quality of being honest and having strong moral principles; moral uprightness. "he is known to be a man of integrity" read more

I walked into the service department today with a blown fuse. Fairly simple problem, I didn't know which fuse was blown and spent 2 hours fishing for the correct one in the 91 degree heat myself. Marcus Larson helped me personally, I believe he heads up the service department. He personally looked it up on the computer and fixed it right then and there. (5 minute job) Remember when things were done that way?? NICE JOB !! read more

Terrible customer service. One salesman, I think his name was Anthony, don't recall, but he was rude and dismissive. I was looking for a used vehicle. And he saw someone looking at brand new trucks. He walked right over to them and didnt bother to check in with me at all. I was 99% on a vehicle. Just had a few more questions. But after that I decided to take my business elsewhere. And I'm glad I did. Found the same vehicle for $1599 less, and it had fewer miles on it. I even tried to get help from another sales associate. But was told they didn't want to step on anyone's toes. read more

Couldn't find the service portion of this location. DO NOT USE THEM. They will send it over to Ford Quick Lanes and they have been awful. Wish I had know before getting involved. read more

Excellent service and pricing. Brought in my son car to get it recalibrated but more issues arose It did take a little time but that's to be expected considering its hard to get parts. We definitely would do business with them in the future. I appreciate them being honest with us. read more

Be very careful! I bought recently a Rav 4 HYBRID 2016 from this dealer with high price. It was a very bad experience. They sent me the title late without warranty and did not inform me there are sales tax I have to pay in addition to state tax and to title fees. I WAS OBLIGED TO PAY THE EXTRA FEES they are supposed to pay , and after getting the registration from DMV I found recently a windshield scratch that was hidden by a temporary repair. I sent them many emails and called them but no action was taken. If the issue is not resolved soon, I will be obliged to involve a third party. read more

Well I have to say, I have been to a few dealership in my time. This dealership was a blast to my sales person was James Fritz he made me and my Grandson feel at home .. showing all the the new options on the new F250 didn't put any hi pressure sales .. I would recommend this dealership to everyone ready to buy there new Ford. From the smallest car to there largest truck. Thanks James and to the Rod Baker For Family.. read more

If you need good and fast service don't go there! Was lied to and a job that could've been a couple days took 2 weeks. They ignored me several times and lack of response and respect! read more

The worst experience!!!!! Took my van in for an oil leak and had a warranty of 18 months, paid $3000.00 and it still was leaking took it back Which I still had the warranty and gave me the run around that it was some other needed repair which they said it would cost me another $2400.00. I do not recommend this this place read more

Purchase a vehicle from this company found out had no brake fluid Transit Connect 4 supposed to get paint sent to me that's what we agreed never got any paint. They sent me a request to do a survey so here it is. Hope this helps read more

HORRIBLE STAY AWAY FROM!! DO NOT CHOOSE THIS FORD TO DO BUSINESS WITH OR BUY A CAR FROM! These men do not know how to treat customers or do business, they sit on their asses all day and walk around the floor like pigs waiting for a customer to come in to snatch them like turtles and try make a sell just do sell a car. read more

I had my old truck serviced there for two years (that is when I moved to the area) and I never had a single issue with them. They provided me great service and explained all expenses and issues. A couple of times I had dropped off my truck the night before for it to get oil changes and tire rotations and that service took longer than expected with me not getting called until the afternoon that it was complete, but not really a big deal for me. Where they really sealed the deal with me was when I recently went into purchase a new truck. I was coming in after having two horrible experiences with salesmen at other Ford dealerships and I stopped by knowing they didn't have what I wanted, but just wanted to see what was available and what they could do to get me what I wanted. Eddie came out and greeted me and I explained that I was in the market for a new truck, but that I wouldn't be buying it that day. He said no problem and showed me all that they did have, had him and I got out on a test drive, and then came back and looked to see what he could find me. He found me the exact truck I wanted, had it there in two days, and the deal was great. Overall, a wonderful buying experience. I can't say enough about how great it was to work with a good salesman. They have earned my business. read more