This is where to take your Mazda for service. Michael, the Service Manager and Jason are genuinely good people who want your return business. I took my 2024 CX-30 with less than 25k miles to Napleton in Countryside due to a service engine light. They told me I had water in the gas and needed $2200 new injectors. I called BS. They had no evidence other than a WATER bottle filled with gas they shook in front of me to their claim of 'bad gas'. So, I took it over to Castle Mazda at Downer's Grove and told Michael the story. He asked about codes and I gave him what I had. He asked why they cleared codes at the last place without making repairs, which I could not answer. So - he took it in for few days to run some checks - nothing came up. No charge, thanks for coming in - let us know if it comes on again. A few weeks later the light came on again and we took it back to Michael and team at Castle. He gave us a loaner vehicle and took the car in to test. For a few days they could not find the exact issue but they kept diagnosing, keeping us updated. Then, they discovered a pinhole leak in the intake manifold. They replaced the manifold and voila - car is running perfect again. All covered under warranty as I'd expect. These folks know how to do analytical troubleshooting and they run a straight-up shop. I won't service my Mazdas anywhere else. read more

I bought from them more than 2 weeks ago and they have yet to payoff the loan on my trade in. If called and left 3 messages today and not one call back. Guess I'll give them temper in person. I can imagine that their service department is equally as bad. read more

Not a great sales experience. Received an out-the-door price for a new CX-5 over text. Confirmed that price included Chicago sales tax. Drove to Castle the next day to purchase the car. Confirmed again with the salesperson that the price included Chicago sales tax. Got to the last phase of paperwork for buying the car and was told - price was going to increase because Chicago sales tax needed to be added. When I said that I had already verified twice with them that the price I was quoted included the correct tax, the response was "well we could just have not told you and then you would have gotten a bill from the state." Also, I own two Mazdas and was entitled to a $1000 purchase credit. First I had to ask for it to be applied. Then they required I forward the actual email which I had difficulty doing on my phone. They would not just take the coupon code shown on the email. Really disappointed with the experience so we walked out and didn't buy the car. Got the same car for the originally quoted price at another dealer one day later. read more

OMG what a train wreck of a dealership. Salesperson takes a while to come over and then doesn't tell his name. Odd We tell him precisely the car seen on the website that we want and he says he'll check as that color has been in high demand. LMAO, it's been on your lot over 100 days friend. Ask for out the door price to drive away today. Person disappears and returns with numbers. We spot new 2k charge for paint protection. HUH? They say "Oh we put that on all our cars." Yeah well it's not on the web and not on the window, so that's illegal. Is this a scene from Fargo? Nope, we get up and leave rather than waste more time. Yikes! read more

Not really happy based upon my visit today. I took the car in for 30k service. When you reserve your appointment online, it gives you the option for this service and then lists everything as included in the total cost of ~$550. When I got here he said they needed to go through a bunch of things with me related to pricing because... apparently it's *not* actually a package for ~$550 but everything is charged individually? I asked twice if the $550 for 30k service was in addition to the individual pricing but for some reason the guy couldn't answer a straight question. I have to get the service done so I just said fine. I had added into my service for today having the windshield wipers replaced, even though it was expensive ($28) just for the convenience factor. When I got there, I was told that was $45 and "the website is outdated". Ok, that's a problem, but... it's not my problem. I made this appointment a couple weeks ago and the prices remain the same today, so why is it that y'all aren't putting accurate prices online? To add insult to injury, the entire reason I opted to drive 30 or so miles to Downer's Grove rather than five miles to Evanston to have my car serviced is because the Autobarn doesn't list prices in the site while Pugi does. But since they're totally inaccurate, it's not worth it. I will need to purchase a new, larger car within the next two years and had planned to do that here at Pugi based upon my prior experience. I'm not sure about that now. They didn't seem to have anything besides a CX5 or the newer line (CX50?) when I came in, so nothing for me to look at, plus the really bad taste left in my mouth by the inaccurate and misleading pricing. This wouldn't legally rise to the definition of a bait and switch, but it's not a good look to advertise pricing and then charge over 50% more for something once you have a customer there. read more

Castle Mazda Downers Grove - Car Dealers Near Me - Downers Grove, Illinois

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Run don't walk away from this shady service department. I took my car there for a recall notice and after making an appointment for this specific reason, they neglected to order the necessary $5.00 part. This was a waste of 2 hours of my time by the time they did some purported inspection which I doubt they even did. I then had to make another apt and waste more of my time to go back. This is where it went downhill, and they showed their true colors of how they operate. First, I am very mechanically savvy and know how to fix many items on a car / take care of a car. With that in mind my car I knew had no mechanical or maintenance issue that needed to be addressed as the car was just fully inspected during a full engine replacement a few months back and all maintenance was up to date. After their tech looked over my car and made a social media style video, detailing all of the issues he found, the service advisor proceeded to send me an estimate for nearly 2K. Remember I only went there for a recall repair and never asked them to inspect any other portion of the car. Again, considering the car has a brand-new engine in it, just a few months old here are the items they stated needed to be addressed immediately. 1. Coolant Flush - When a new engine is installed the coolant is all drained so there is no need to do this or even suggest this. 2. Brake Fluid Flush - The car had new brakes all around recently and a new caliper so by default the brake fluid was already flushed. 3. Idler Pully / Drive Belt - They claim the belt was cracked and the pully was showing signs of wear. The belt was not worn or cracked, why would the engine get replaced and not address this at the same time other than the belt was fine. 4. Transmission Fluid Flush - Again when a new engine is installed and the transmission is disconnected the fluid is drained and refilled. 5. New Water Pump - Suggested if they are doing a coolant flush and the belt change why not replace the water pump as well. Maybe because it isn't leaking, not making any bearing noise and works fine? 6. CV Boot - Showed some video whey they claim the CV boot was not torn or damaged, but the spring clamp had magically come loose, and the boot was not sealing properly. This was due to them removing the spring clip / disconnecting the boot with a pair of pliers and trying to induce fear to sell more services. Completely falsified claim and possibly not even my car as the CV boot was not disconnected after getting the car back.... 7. New Spark Plugs - Again new engine = new plugs completely made up unnecessary high margin service. 8. New Air Filter - The filter is not dirty; in fact, it was dirtier from the techs grubby hands touching it than it was from air bone contaminants. 9. New Cabin Filter - This was dirty but at cost of over $80 to do this is a complete rip off. Bought a new HEPA filter for $18 at Nappa. 10. Valve Cover - Stated in their reality type video that my valve cove was not leaking. Amazing since it is a new engine! 11. As a final thank or possibly FU you for not buying any service, they loosened the negative battery terminal and returned the car to me. While it drove home fine, the next day after going out, the battery became completely disconnected and the car was dead. I looked under the hood and found that they loosened the negative battery terminal to the point where it was barely was connected anymore. I re-tightened the terminal on the battery post, and it worked like normal. Keep in mind the battery was only about 6 months old / no terminal corrosion and had a tag on it showing the purchase date. An honest independent repair shop would call to discuss, ask questions and even invite you to come and see the issues first-hand. The lesson is, never take a dealer's service department recommendations at face value. Do your due diligence and potentially save yourself thousands over the life of your car. read more

Needed a tire patched. Pulled in without an appointment and Jake said no problem. Then said they can also do a software update, oil change and tire rotation. Done in 90 minutes. Extremely happy! read more

CJ is awesome and very honest, I would recommend him to all of my friends and family! He truly cares about the customer and making sure you do what's best for yourself. If you're looking to buy a car request CJ, he will not disappoint you! read more

My sales person, Shirley, was honest very knowledgeable about the different cars. I was looking at and made the whole experience enjoyable. I felt heard and understood! Surely spent so much time going over all the different bills and whistles in my new Mazda and make sure I was comfortable before leaving the lot. Very great experience. read more

Beware!!! They will add service contracts to sale without even discussing it. Very deceptive practices. When I called them out for it they completely ignored me and refused to rewrite contract. Awful experience read more

Best. Car Buying Experience. EVER! Jesse helped us buy a used 2018 CX-5 at a time when there are very few cars available. He was super informative, without being pushy, which I loved. (We'd been to competitors who didn't even acknowledge us looking on their lot). Before we drove the car off the lot, Jesse took the extra time to make sure we could get our phones connected to the car for safe driving, and he walked through all of the details of the cars features. I've never had a salesman do that with a used car, so it was unexpected and greatly appreciated. They also detailed the car before we took it home and it looks BRAND NEW. Thanks a million to Jesse and Pugi Mazda. We are super excited about our "new" used car. Zoom zoom! read more

Called 2 times to get my car services. The second time after waiting about 10 minutes the phone disconnected.

I had an oil change a few weeks ago for my Mazda, and after that, I noticed a big oil stain on my parking spot under the engine. I brought the car to a different shop, and they told me the oil plug was loose. Be careful when you take your car to this dealer for an oil change. read more

I had a loss of power and starting issue with my 2005 Mazda RX-8. Pugi Mazda quickly found and resolved an issue with valves and solenoids that was wrongfully connected by another shop. Their diagnostic charge is the cheapest I've experienced at any Mazda dealer. It is very clean and orderly inside. They have a large parking lot. The parts department sent me a schematic for the power seating and once I installed new switches my seats move and function perfectly for the first time in 4 years. read more

Castle Mazda Downers Grove - Car - Car Dealers Near Me - Downers Grove, Illinois

I purchased a brand new Mazda 3 and would take my car into service routinely for about 4 years straight. The one thing they would always recommend and charge me for is air filters. Finally, I started working on the car myself and l changed the interior air filters and it looked like it's never ever been changed once! Once I pulled out the interior filters an enormous amount of leaves and debris fell out. The pictures don't justify how much was in the interior. I understand the interiors are harder to change but don't charge for new air filters and not actually change it out. read more

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Amazing staff and service. I was looking for a used car that was safe and within my budget and Gary (the manager) and his associates Bill and Alexis were more than accommodating. They showed me cars that were reliable, yet within my price range but also did not hound me. I came back a few times and they did not bombard me with phone calls, emails, and texts like other dealerships. They were simply helpful and were there for any questions I had. Of course, you still have to be prepared and do your own research before looking for a car, but outside of that, the staff here are amazing. Moreover, I did not have insurance when I got to Mazda and they were able to set me up. They even fixed a crack on the windshield, that I didn't see prior to buying the vehicle and delivered the car to my place of residence when it was all fixed. I truly can't recommend them enough. read more

I've been buying dumb cars I don't need all my life. My process is I research what I want, find the dealership that has it, figure out if what they're asking for it is what I want to pay, then I just go in and buy it. No screwing around, and probably the easiest sale of any car salesman's life. I actually try to just get to the manager as quickly as possible just to complete the sale as by the time I show up to buy, I don't need to be sold. That's what the internet is for. I walked into Pugi with this intention, and literally could not even get the time of day from someone who worked there. There wasn't anyone at their reception area, so we just sort of awkwardly hung around there for five minutes or so before looking around and seeing if there was anyone else in the showroom that wanted easy commission. The other people there were all at their desks, and definitely saw us. A few minutes later, someone asks us if we're being helped, we say "No, not yet." He vanishes. We're about to leave, and another guy comes up and asks us what we're looking for. I explain I'd like to check out the Miata they've got up front outside. His response? "I think it's unlocked," and he walks away. Figuring maybe he was going to go get the keys, or something else, we walk out to the car, it's locked, and the guy "helping" us had also disappeared. We hung around for a bit more, awkwardly by the car, and still nothing. So I went and bought a Miata from Hawk Mazda in Joliet. It's a smaller dealership that's not as fancy on the outside, but I guess they're in the business of selling cars and not ignoring customers. Being totally ignored at a car dealership is a totally new experience for me, so I guess... thanks for that? read more

Castle Mazda Downers Grove - Here's the car I ended up buying from Hawk Mazda in Joliet because the service at Pugi was so terrible. - Car Dealers Near Me - Downers Grove, Illinois

My wife and I recently purchased a 2023 Mazda CX5 from Pugi. We live in Chicago and there are closer Mazda dealerships to our area. But, after going to one of those, we're so glad to have ended up at Pugi. Our experience there was one of the best we've had buying a new car. From our great salesperson Anthony to the non-pressuring finance specialist (sorry, I forgot his name), it was an enjoyable relaxing Saturday morning. Going to the dealership always seemed like going to the dentist for me; but at Pugi it was more like going to the ice cream store and they had the flavor you wanted! Thank you Pugi, you're what all dealerships should strive to be!! read more

Unorganized My visit did not meet my expectations and I did purchase a vehicle at another dealership later that day. I had scheduled a test drive at 1 pm on Tuesday, July 14. On that morning, I received two separate confirmation messages reminding me of my appointment. However, upon arrival, the car I had scheduled to test drive was not at the dealership. The sales associate assisting me initially brought out a different car (same model, different color), and when informed this was not the car I was looking at, spent at least 20 minutes trying to locate the car on the lot. I was then told they "work with a company that randomly picks up vehicles for service and maintenance" and he did not know when the vehicle would be back. Unfortunately, after driving an hour from Crystal Lake, I did not want to wait or reschedule the test drive. I sincerely wish this information was more clearly communicated before wasting my afternoon. read more

There is one really skinny, tan woman maybe in her 30s-40s that deals with services and also if you want to put insurance onto your car and she is the literal worst. She had made me and my friend feel so uncomfortable every time we interact with her. My friend always get there car serviced there since she bought the car there and she knows them by name but she is so rude and condescending. Honestly DO NOT GO HERE FOR CAR SERVICES. read more

My experience at Castle Mazda. I came in at the end of my lease and it started friendly enough. They were happy to go over some options, show me some new cars on the lot, even find a new model for me in Indiana they can order but then started going down hill when I wanted to buy out my lease in full. I guess they don't make much on that so I was a second class client from then on...even after being loyal and coming back to them after 3 years. Here is the back story and why I know that. My lease ended 1/28 on a Sunday. I went in the 29th around 4:30-5pm. They close at 8 so I figured it'd be fine. As I discussed buying my lease out I told them about my concern with a doc fee and my cruise control not setting. They said the doc fee is for the state and there was nothing they could do (not true). Then they said the cruise control (minor issue that is still unresolved) wouldn't be in warranty as I came in 1 day after my lease was up. I said really and the sales guy just shrugged like too bad buy it or don't and said you are buying it as is. Had the dealership been open Sunday it would be covered. I said ok to both of these things but then asked if they could at least inspect the car and make sure everything was ok...they said sure for a few hundred dollars they could. I was shocked. So they won't inspect my car, wouldn't honor a warranty that was a day older than the contract, wouldn't take a look at the doc fee to see if it was accurate, wouldn't budge on a thing....hell they didn't even wash my car! My options were pay them a few hundred to inspect the car, pay $1300.00 for a 1 year bs warranty, or buy as is. Insane. They wouldn't do anything for me whatsoever. I lease a car with them for $3000 down and paid 13-14k over 3 years then paid it outright in cash to the tune of around $21,000.00 and they wouldn't even wash my car for me. They had time too, I waited over an hour in the lobby to just pay for the car and 2 hours of discussion because they were busy. I don't mind waiting, I'm not a jerk about that. It's just frustrating to sit in a lobby when all you can think about is how little they cared. All this "service" for a return client that was spending $21,000.00 that day and combined spent around $35,000.00 over three years. (TTL included here because they couldn't transfer my plates so the sticker I bought earlier was worthless so had to add yet another $151.00). I get you need to make money....but it felt like a rip off. Not exciting at all, not a relief, not a feeling I was being taken care off....nothing but the feeling I was getting ripped off. When I bough the car with Pugi they said they work with lease owners at the end of the lease. To not worry about anything because they take care of customers and I would be considered a return client. Now that it's Castle, they like to pride themselves on having the "same people" but clearly not the same agenda. It's money first, clients second. I would highly recommend to stay away or prepare to pay. Don't trust anything they do here. They made me sign a car fax on my car as well? I have no idea what they wanted to accomplish with that but likely nothing for my benefit. Even though I treat my car like a child of mine even as a lease. I get that maybe my deal wasn't the deal of the century for the dealership. I get that I asked a lot of questions and asked for options, I get it was later in the day and I waited until my lease was up....but to sit there and not budge on a single thing. To act as if I was rude for looking at documents or for being disappointed in the "buy it or don't" attitude. It's not right. It's not what Pugi did for me. It's not what anyone would expect. Don't go here. read more

I'll try to be short. "Bought" a CX30 at a local competitor but turned around and went back minutes into the drive home when my wife and I realized the stereo did not include back speakers - didn't know there was such a thing in 2024 - oh well. Within minutes we were back to the dealer. The story ends when the dealer agreed to take the car back. We ripped up the deal and chose another dealer. That deal's financial components were $450 down and $453 per month lease. The next day we went to another Mazda dealer in a neighboring town - Castle Mazda in Downers Grove. WOW! What a difference. GM Andres greeted us with a smile and referred us to his salesperson Alexis. These guys are true and honest pros. They got us into an upgraded CX50, no money down and a lower lease payment of $417. The whole transaction took about an hour. I'm an old man and can't count how many cars I have bought for our family over the years, but I do know I have never has such a great all-round experience as I did with Castle's Andres and Alexis. Really nice job guys! Thanks, Brian read more

I went with my son to look for a car. He was interested in a Mazda cx30 premium package. We saw the one he wanted online beforehand and went to Castle and Rudy was very helpful in locating the vehicle, let us test drive it and he was available to answer any questions we had about the car. Rudy was very pleasant and helpful and not pushy and very upfront . We went in to talk numbers, came to a reasonable compromise in $$ and wrote up the paperwork... went to the finance guy who also was very nice to work with...and we were happily on our way home with my son's new (used) vehicle. If we were going to buy another Mazda in the future , I believe we would return to Castle and ask for Rudy. read more

Took my husband's car in for maintenance. Chris went above and beyond- excellent customer service and super accommodating. Would 100% recommend this place. read more

This review is for Andres Alvarez. My friend and I had an excellent experience buying a CX-5 Grand Touring Reserve. We were able to secure an excellent deal. It was fair for both parties. In this 2 year long chip shortage they were not playing with us. We did shop around. I'm asking about a change they can assist on with my Speed6, hoping it can be done read more

Jesse in sales has sold/leased 6 cars to me . Every transaction is under 2hr, very responsive . Great cars . Zoom zoom

I was taking my car to Pugi because of the proximity to my job. I had them perform a wheel alignment on my car and they returned the car to me with the steering wheel tilted right 45 degrees when the car was driving straight. I don't know how the mechanic didn't notice it when parking the car and calling it ready for customer pickup. I was picking up the car at 5pm and at that point no one was available to fix the car and the sales guy told me to drive it that way. I obviously didn't want to and got mad that the mechanic called that drivable. The sales guy went in the back after that and magically found someone that could "fix" my car. They made me wait an extra hour as they "fixed" my car and returned it to me with it then rotated to the left about 10 degrees when driving straight. I essentially paid pugi $180 to mess up my car and regret allowing them to perform a wheel alignment. I will not be taking my car back here. I ended up taking it to my original dealer in the end to fix. I would not trust them with your car. read more

I no longer work near this dealership, but I still go out of my way to get my car serviced here. I actually work in countryside now, and could easily go to a dealership down the road on the way home. I always like to do any service on the weekend and Pugi is open all day on Saturdays. I can get in the morning and get it out of the way before lunch time. Note: Saturdays can be really busy since that is a prime time for others to schedule an appointment too. Also, Pugi has a nice website to view new and used cars, and schedule your service appointment too. Its easy and also shows the prices from oil changes, brakes, and maintenance. Chuck Laing will be the service advisor you will be speaking to while walking in. He does a good job getting your vehicle cued up, explaining additional services you may need, and no pressure is given. read more

Castle Mazda Downers Grove - Car Dealers Near Me - Downers Grove, Illinois

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I went there because of the reviews for service. I was ecstatic that the service and staff were just as the review said and made my appointment run smoothly. I will definitely be back. read more

Purchased a car with RUDY in march, it's now May and he called me demanding extra money on the spot. He was incredibly disrespectful, obviously didn't know what he was doing during the sale, never apologized for his mistake, and didn't take any accountability. Do not trust this location. Specifically never work with Rudy. Work with someone else if you can!! Beware beware beware of this location, they are a Scam!! read more

SHADY BUSINESS PRACTICES-BUYER BEWARE! I bought a car with an extended warranty coverage. I decided it was not the right option for me. I have been trying to cancel my extended warranty for 9 months now with Katy, the finance manager at Pugi. There are countless calls, emails, and text messages with Katy's assurance that the warranty has been cancelled. 6 months later, I contacted Allstate directly and they said they received NO cancellation paperwork. I tried to reach Katy again and now she no longer responds to any of my messages. I managed to cancel my contract directly with Allstate without Pugi's help but they issued a refund to the dealership on 1/6/20. The dealership has to process the refund with the creditor. Surprise, surprise, the dealership has done NOTHING and is now holding my refund hostage. It's been over a MONTH now. Quit being shady and give me money back. To anyone thinking of doing business with Pugi at Mazda, BEWARE, they will be there for the sale but will disappear as customers. I am reporting Pugi to the BBB, the Illinois Attorney General, and to EVERY social media outlet for their poor business practices and to ensure that they fix their terrible customer service. You can DM me for more opinions and thoughts. Pugi, if you want to rectify this, you can private message me directly. read more

My new 2023 Mazada CRX5 is awesome. Jesse went above and beyond to help me with this purchase. It was a fast and easy purchase. They even beat out the competitors price. Pugi is the best read more

Ok, I will say I was very pleased with the service I got from Pugi and Mazda corporate.. I had issues over 100k miles (just over) both stepped up and stood behind their product and car sales. Service girl Jess did a good job... If your going to buy a mazda... I will simply say go there... trump to get your self a good deal... but know they do step up to take care of their customers... I was impressed.. read more

Got a car from them and the said it was perfectly fine and great and they checked everything but then as a month went on the car had many problems with it including brakes transmission and power steering pump was bad and oil too and they said it was in great conditions with no problems but ended up having to put a bunch of money on the car I do not recommend visit somewhere else if you have another option read more

I needed a new tire, which was bought and installed at pugi Mazda in downers grove. I was charged twice for tire tax of $2.50 for a total of $5.00. I called and told them and they agreed to credit my credit card for $2.50. It's been a week and the credit card comstill hasn't got the notice of credit. read more

Attempting to schedule service for a recall on a fuel pump for my XC-5 plus an oil change and tire rotation. Pugi only has midday appointments available which would mean leaving work early shorting myself on pay. Pugi at this point will not provide a loaner since the recall and other services will only take a couple of hours. I'm not loosing several hours of work. As I am on hold waiting to talk with a manager, I listen to the pre-recorded hold information from which Pugi's family boast on how beautiful their service is along with other offers. As I am sent to voicemail I think, what's so beautiful? read more

Katy in finance was great and had a really good experience. Also bought a car here many many years ago that was also very smooth. Nice and small, calm dealership, nice service dept as well. Very happy and will be coming back here for service and any potential sales down the line too. read more

After getting a bit frustrated with the Mazda dealership that I purchased my car from, I decided to try Pugi. I wasn't here looking for a car - the first visit was for a fix for a recall only. Not only was scheduling painless and the visit quick, but they also washed my car without even asking. Just this week, I was having problems with my key and I stopped in again. They quickly replaced it for less than $4. I was expecting to be charged some type of "labor" but not at all! I'll continue to try this location out for any Mazda-related needs, and would certainly consider purchasing a car here in the future. read more

Poor customer service. Took my Mazda CX-5 several time to get a flat tire and didn't solve it, just added air. There are not willing to help with a good attitude. read more

Just purchased a new Mazda CX-5 from Pugi Mazda and couldn't be happier with the experience. Everyone involved from my sales rep CJ, to manager Chad, to the finance manager Katie went above and beyond to make my purchasing experience as relaxed and smooth as possible. Thanks Guys. Steve Hoping my future service experience is just as good. read more