When selling a car, it can sometimes be a real pain. If you trade it in at the dealer, its just one more thing to haggle about. If you sell it privately, you have to advertise it and deal with complete strangers test driving your car. Carmax is definitely a better option than either of those, even if you will probably get a little less for your car. The best part of the experience was that we had a very good representative help us out, Wally Barnes. Very friendly, very knowledgeable, very easy to work with and not pushy at all. He explained everything we had questions on, helped us test drive a few cars, and made the selling process very simple. I do wish we could have gotten a little more for the car, but the offer was decent, and the ease of doing it this way and walking away with a check certainly has a lot of good benefits. read more

0.5 stars!!! This is only if you are trading your car in. But I can only assume that their buying service is just as deceptive. Disclaimer: Long and yes, I know that I'm at fault for not researching thoroughly. But I want to save each of you the experience! The process was about 45 mins from the time I walked in the place, got a detailed appraisal and left. I got greeted right away but I was so disappointed in their manipulative assessment of my car. The person made me believe that my car was basically a salvage title (not true), give me a way lower value than Kelly Blue Book, and made it like I couldn't sell it anywhere else. Mark Moratzka, the rep who helped me gave me the appraisal. He made it seem like there was a ton of work done on the car. I already told him it was in another accident (mine) but he said there was a frame that was messed up too. I asked why it wasn't on the carfax they sold it to me and he said it takes 45-60 days for things to come up. (I don't know if this is true or their "just facts" can misinterpret things..) I asked Mark what I should do and he said I should sell it to CarMax and they would have to sell it to an auction. "You wouldn't be able to sell it anywhere else." I actually thought I got this "bad" car from the high-rated used car dealership place I got it. So I did some follow up and called the place I bought it. To my surprise, that dealership said this has happened to many people where CarMax makes it SEEM like it's a bad car so they can turn around and sell it for higher. I got two other quotes from dealers and they all were MUCH higher than what CarMax was gonna give me. Moral of the story is to do your research and also, don't take it to CarMax. I know I'll never go to them or recommend them! read more

Man o man, the business office is a S show. Both times I have been here I was told i needed to go to the business office. They have literally one person running the window. I was next in line for 20 MINUTES. No thank you for the wait OR acknowledgment. Was here to pick a car for service that was under warranty. Stinks!!! read more

What a great experience we had at Carmax on 9/16/19. I walked in and said to our wonderful salesman, Stephen Wright, " I want a Honda, either a civic or CRV and I don't want grey, white, black, or red. Test road this little beauty and on Tuesday Stephen changed his days off so he could stay with me during what seemed to be a seamless process. Fantastic experience and I couldn't be happier. Thank you Stephen and Carmax. read more

CarMax - Used Car Dealers Near Me - Sterling, Virginia

I am very happy with my most recent transaction at CarMax, on June 27th. Extremely happy. Very smooth transaction, and it really is the way that car buying should be. I went into the store with the sole idea of getting an estimate of the value of my trade-in. My intention was to then sell that car to a friend, at or about the trade-in price that CarMax gave me. I was helped in this by Gregory, and he was extremely helpful throughout the entire process. Without pressuring me at all, he did ask a few questions about whether I would be replacing that vehicle or not, and also asked if I would be interested in viewing some cars on-line or in person. And, since I was somewhat of a captive audience, waiting for my estimate to come in, I was quite willing to do this. I found something very, very close to the car I wanted on the lot here in Dulles, but then I saw my dream car, only not in Dulles. Some place like Newark, Delaware, I think. But with a note on it that said, "THIS CAR CANNOT BE TRANSFERRED." However, Gregory worked some magic and arranged for the car to be transferred to Dulles, at no charge to me and without any obligation required of me. Great. So, when it came in, he called, and I came in, drove it, loved it, and we did the deal that day. (In the interim, my friend backed out of buying the car, and so I used it as a trade-in.) I will also note that Gregory was kind enough to allow me to drive a car that I had no intention of buying. Very kind of him. If you are Gregory's boss, by the way, I'm just kidding about that last part. He really took charge of the whole process. Walked me through everything, from trade-in, to test drive, through completion and driving away in my new car! Great job, Gregory! read more

Get your vehicle appraised here for free. You get a realistic market price point on your used vehicle here. It will take you 45 minutes to an hour from start to finish. I recommend going around lunch time on a weekday. They are going to lowball you on an offer but it's a place to start to find out what market is for your vehicle. Wen your dealing with the apprasier, in this case Tony; It's a straightforwad unemotional expereince. As consumers we tend to think our vehicle is worth more. The market will tell you what it's really worth. So, be prepared for a lower assessment than Kelly Blue Book. You can expect them to offer you 3K to 4K LESS than what you might get on a trade in. I've also bought a vehicle here and had a decent experience. read more

I sold a car here a few years back, and had a great experience. So this is the place I chose to sell my car...bad idea. Should've gone to We Buy Any Car. They offered the same amount, but I figured Carmax would give me a better offer and it'd be easier. Nope. It started out great, though. I made the appointment online and someone named Gregory followed up with me. I got to the appointment a half hour early, and he was fine with that. He was super friendly, efficient and knowledgeable. He made the first phase super simple. After he gave us the (low) offer, he referred us to the business office to sell the car. It would take 20-30 minutes, he said. Ummm, nooooo. It took more like 2.5 hours. The business office was seemingly VERY short-staffed. The workers there all looked like they hated their jobs. Two ladies that I noticed who were VERY unfriendly were Lauren and Kathryn...just unpleasant to deal with and put a bad taste in our mouths. I must note that there is quite a bit of construction going on there, so it was really disorganized, but their attitudes...ugh. Besides Gregory, the only other nice person that we dealt with was Ann. She was very nice and tried her best to get us out of there, but she seemed pretty frazzled and disorganized herself. She mentioned that she was new, and it sure seemed like it. Not sure if she should've been working alone. I don't think I'd go here again. Sucks because we just KNEW it would be a pleasant, hassle free experience. WRONG. read more

They won't even call me. I've reached out multiple times. Filled out the application and no one will reach out to me??? What a waste of time and running my credit. read more

I went in for a specific car, but the car they had didn't quite match the description on line. The differences were not all that major, but it made me uninterested in the car. The asking price was a little high and the offer for my old car was way below what any other dealer offered. Wasted trip in every way. The big problem though was that Carmax has managed to take all the joy and excitment out of car buying. Much like what airlines have done to travel. I was looking at a car selling for nearly $40,000 and they managed to make it not even remotely special. So, nothing really worng with Carmax, just nothing right. read more

Three months after purchasing a SUV from Carmax in Sterling, I'm sitting in the service waiting room for the third time. The vehicle has all sorts of issues and the service has been horrendous from just about every person I've worked with. I am beyond regretful that I made the choice to do business with CarMax. I hope my situation will be rectified today. If not, I'll be back with additional details. Buyers beware!!! Do not come to Carmax unless you're ready to wait, be treated terribly, and buy a lemon. read more

We researched cars that we were interested in test driving before contacting CarMax directly. Within a day, only one had not sold. The website was easy to use to identify potential cars but understanding policies and procedures was less clear. We were assigned a representative, Hamid, who was very helpful onsite in arranging for test drives, comparing cars, and discussing CarMax policies. We purchased a car and extended warranty that day. The purchase process was smooth and easy to understand. As there was no owners manual, Carmax authorized a replacement and reimbursed us for it. We are happy with the car that we selected. read more

My husband and I bought our first and last vehicle from CarMax today. I'll not even comment on issues we had in the 7 days it took for our vehicle to be shipped from Raleigh to Va. Beach. What happened this evening is enough for the two star rating. Once seated inside we were approached by a Mgr. about wearing masks. I was the only one in our family of four without one. We were sitting/standing far away from everyone. It was social distancing to the enth degree. I explained I have a medical reason for not wearing one, he didn't care...it's policy. We were asked to wait outside in the vehicle we were purchasing with the A/C on. I was not allowed to sit inside the building because I refused to wear a mask. I cannot breathe wearing a mask, and I also have a chronic skin disease that's stress-triggered. My skin does not do well in the heat and it's currently in bad condition. My husband conveyed this to our salesperson over the phone this week and was basically told he would try to make the process as comfortable for me as possible. We were informed that when it's time to sign paperwork they would bring a table and chairs outside, which they did. Even though the CDC lists not being able to breathe as a reason NOT to wear a mask, I was told that it is CarMax policy. The salesperson called my husband's cell to get info. and we answered questions over speaker phone from inside our new vehicle. I was waiting for Ashton Kutcher to jump out at any moment! After approx. three hours (but who else can say they spent the first few hours in their new vehicle in the dealership parking lot?) we were asked to walk through the main lobby, which was empty but for a couple of employees as it was past closing time, through another door to the parking lot where there were two chairs and a table waiting (pic attached). So yes, even though they were closed, and the building was seemingly empty, we were again put outside. I felt like I had ebola. The table top was wet so we signed our paperwork on top of our old license plates from our trade in. We pulled off the lot at 9:50pm. I have not been happy at all with this 7 day journey we've been on with this dealership, but tonight takes the cake. We even turned down them wiping down our vehicle so we could get the hell away from there. The good news is we love our vehicle. I would not and will not recommend CarMax to anyone. read more

CarMax - Used Car Dealers Near Me - Sterling, Virginia

Not sure what's happened at this location. My family has purchased 7 cars here and always been a fan until tonight. Made an appointment, got here 10 min early, was told someone would call me after the appraisal was finished. After an hour 1/2 checked at the desk to ask how much longer only to be told "oh it's done" shame on me for not asking sooner! So we're an hour and 45 min in. Get sent to the business desk to do the paperwork, where I have now been waiting another hour...and still counting. Vroom offered similar appraisal AND would other car up. It was only my prior loyalty based on my prior customer experiences that had me go to Carmax, got here at 4:50 it's now after 8:00 and still waiting. If I hadn't invested this much time already I would take my keys and leave...but that would take another hour I'm sure....sigh read more

Recently traded/purchased a car. All my questions and concerns were answered almost always immediately and were consistent at staying in touch. Thank you Riyad Hasan! Made this process as smooth as buying a car can be. He was very patient listening to all of my questions/concerns and explained until I understood. Very personable!!!! read more

We went to CarMax - Dulles for my daughter to purchase her first new car. As with anything else, there are positives and negatives and with deference to CarMax, I hope this review appears balanced on things they did well and things they didn't. As we checked out the car at the dealership, we found several areas of concern which needed to be addressed before we took possession with the assurance that the items would be addressed. They provided a loaner since the repairs would take more than a couple days to complete and my daughter had no other means of transportation. HUGE one in the plus column. It took about a week to hear back from CarMax and the car wasn't ready. Some issue with getting a manufacturer rep to help fix the problem. Was called it was ready into week two and low and behold, the second problem wasn't not even looked at. Yet again we refused to take possession of the car. Rating: 0 stars Since this had gone on for two weeks, my daughter pulled the trigger and cancelled the deal. Went back to CarMax and the deal was cancelled in about 20 minutes. On the downside, they didn't issue a refund check right there as they did when we sold a vehicle to them a week before. We were relieved they didn't try to hassle us to change our mind. Rating: 3 stars only because they didn't have a check in hand. If they had done that, it would have been an 5 starts. Score is 2 stars. In fact, it was so disappointing, I'm considering selling my stock. Note to CarMax, you MUST do a better job training your people. You can't continue to have the sales teams throw the "production" or service teams under the bus and visa versa. Which is exactly what's happening. Teams should take responsibility for the customer regardless of who made point of contact. And yes, I'm telling you how to run your business because it works regardless of the industry you're in. I should have never heard from a sales person: "CarMax is a huge company. Things take time." Really? Holy crap. How did you get to be the largest car retailer in the US with that attitude? In conclusion, funny how the deal to cancel took 20 minutes and the wait time to purchase, not including the problems, took over 2 hours. In contrast she purchased the same model, same year, lower mileage vehicle for the manufacturer's dealer at lower cost in less than half that time with a much, much better sales experience. Oh and the interest rate was half of what CarMax financing was. Don't hold that against them just buyer beware. This experience isn't for everyone. read more

Ten years ago, my wife and I bought a Nissan Rogue from a different CarMax location and had a very good experience. Now that it was time to trade that car in, we first went to a conventional dealer closer to us, but found the cars within our budget there to be disappointing. That night I searched on the CarMax website for crossover SUVs and found 2020 Mazda CX-5 at CarMax Dulles. I reserved it for a test drive the next day. Because we are cautious about the COVID-19 pandemic, we appreciated the safety measures CarMax has implemented to protect customer safety. Everyone was masked, they enforced social distancing and hand sanitizer was readily available. It made us feel secure that they are paying close attention and looking out for their customers. CarMax was friendly, welcoming and efficient, getting our trade-in into the appraisal process right away. A few minutes later we were talking to our sales associate, Andrew, who was genuinely friendly. After I provided my driver's license, insurance card and signed the papers to authorize the test drive, he took us out to the car we had reserved, gave us a key and let us go. We really enjoyed the car and decided to buy it. By the time we returned, he had our trade-in offer ready--it was more than fair, and we were happy to accept it. The process took a few hours, just because buying a car is a complex transaction, but they never made us feel pressured or unwelcome. At CarMax, the customer feels welcome, unhurried and respected. It almost makes us wish we bought cars more often than every few years. The next time we do, though, CarMax will be our first and only choice. read more

Lots of upsell pressure on "MaxCare Extended Warranty", only allowed in-house financing that was more than 2x the market interest rate. Told me they would hold the financing to allow me to arrange and didn't. Really disappointed and unlikely to return. I also needed to wait 2 days to have the car ready after purchase and then it needed a repair as soon as I got it. Service Department treated me right. Disappointed with Sales and the Financing Aspects. read more

The buying experience was OK. We live in Maryland so Carmax had to issue us temporary Virginia plates. With little to no additional instruction we found out ourselves that we had to get a Maryland inspection which we did at our local Carmax in Maryland. They told us to contact the Sterling Carmax which I tried to no avail. The phone with just rang rang rang and after a while it would disconnect. I should've read the reviews on their business office practices which are very very poor. I can verify that. I still haven't heard from the business office. In the plates expire next week. read more

I am literally sitting here, now more than an hour, after being told "30 minutes or less." This is the 3rd vehicle I've sold to Carmax and never experienced this. I had an offer ahead of time, uploaded all documents, and was told it would be an easy, quick process. I watched my car inspected and keys returned to the appraisal desk. After waiting 45 more minutes, and watching other customers who came after me getting their sales finalized, I walked over to the appraisal desk to find two young ladies more worried about socializing than actually doing their jobs. My file and keys had been sitting there for almost an hour. This is on June 17, around 10am. One young lady tried to tell me, "oh, we just got your keys." My key is literally a bright orange fob. I watched it get dropped off to her an hour ago. I do not appreciate being lied to, nor do I appreciate having my husband and daughter having to wait in the parking lot for me for over an hour, after I took care of my end and this was told to me as a, "30 minutes or less experience." read more

Literally, the worst. Picked out a car on line. Did the credit app and approval from our bank on line. Made an appointment to pick up the car at 2p. Didn't get out of there until 7p. Then, when the first payment was due, CarMax hadn't sent in the paperwork (a full month after we have the car) so we have to start the entire loan process AGAIN. The worst. Never again. read more

Ask for Sy Sultan Great experience. Sy was available by text or by phone during the week I was determining which SUV to purchase. He was knowledgeable about gas mileaage, maintenance records and also was adept at the comparable features on other makes. He went beyond and gave me more time to understand what was available at other Carmax's and how they can be shipped. He knew a lot about the Honda CRV that I purchased and it's maintenance record and benefits for that particular year, ( I bought it used to get the best value for my budget. ) Highly recommend Sy. read more

My wife and I went into this location a couple of days ago to look at a car she got transferred to that location. We had an appointment with someone to talk about buying the car. Now we have been to many carmax places and in fact our current car is from carmax but this location doesn't do things the way others do. When we walked in we noticed a few salesman standing around. Usually within 10 seconds someone walks up and asks if you need help. It didn't happen this time. In fact we walked almost all the way through the whole building, past salesman standing around and talking to get to the outside door to see the cars. No one approached us. So we went outside and walked around and looked at cars. I thought to myself maybe they will see us and come out to talk. Nope. We walked around for about 15-20 minutes and not one person approached us. At this point we were pretty much done with this place. My wife wasn't feeling good because it was very hot out so we walked back in. All the way through the building again and once again nobody approached us. So I say to this carmax, if you want my sale someone has to try and help me. I know loosing one customer in me won't make a dent in your pocket, but if you aren't willing to help me then I can spread the word to people not to go here and tell them to spread the word. It's just polite to ask your customers if they need help instead of leaning on tables and talking and ignoring people as they walk through. I'm done with this location yet but I'm really close. read more

I had an Awesome experience here. My car sales man was so nice. Damon was his name. KK was also such a sweet and helpful woman. This was my first time purchasing a car. Damon made it extra special and even put a bow on my car! read more

CarMax - Used Car Dealers Near Me - Sterling, Virginia

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My experience admittedly started lukewarm. We stopped in a Friday around 8:30PM and they close at 9PM. It was hard to get anyone's attention, and once I did - it was evident they did not want to take any test drives so close to closing. Definitely different than traditional dealers that will meet you on Christmas day is they must. In any event, my wife loved the car she looked at so I put the car on hold the next morning and called and told them I was buying it. Things got significantly better when I went back, as I was put under the care of Hahmeed Darham. If you want to buy a car from here, this is the guy to go to! Awesome service from him, and runs around getting things done. I was in and out within two hours and he got all the little imperfections refurbished! Been back for a few small things I missed on pickup, and they's fixed everything as the service department has been very helpful. Great experience in total, will definitely look to Hahmeed again should I need to purchase another vehicle! read more

They said the vehicle was ready to purchase but it wasn't. It stunk of cigarette smoke, the interior was dirty and the windows too, the tire pressure indicator was lit, and the wiper blades were rotted to the point when you turned them on, they split and then came off. AND...this was a vehicle that was ready to purchase. Couldn't tell us how long they'd had it, what had been done during the inspection (first they say new tires, and then 60 minutes later they say they'll put on new tires. NO THEY WON'T) So, if you think you're getting a great deal, they know how to hustle you. read more

Purchased $50k+ SUV, cash sale on 6/23/21. On 7/2/21 went to Virginia DMV with appt for Handicap Tags, had all VA paperwork, and received temporary placard. Carmax in Sterling, Virginia, has yet to transmit the vehicle registration data to DMV. Road trip for niece wedding is tomorrow and no new Handicap license plate. read more

I purchased a car at this branch of CarMax last Thursday and unfortunately decided to return it on Monday. Although I take responsibility for reserving a car that was listed without a photo, I will say that I did ask a salespover the phone to confirm that the Jetta was white and he did so. I was disawhen he drive the car out and I saw it had s black top, but decided to try it anyway, and since I knew I had 7 days to decide, I felt no pressure. Over that weekend, I drove the car and had to turn on the air circulation and realized the previous owner smoked. I felt nauseous and returned the car the following Monday morning. On Wednesday I received a text from the salesman saying they needed some signatures on the return paperwork and was it my intention to return the car. I called him and said that I brought the car back and signed all the papers the woman in the business office gave to me. I heard nothing back from him and decided I'd better call the business office to see what happed. I spoke with a woman who told me that, in fact, they had no record of me returning the car and no paper at all and I would need to come back in. I told her it was not possible and it was up to CarMax to remedy their error. I told her I was very concerned because I had paid $10,000 as a down payment on the car. She was casual and laughed and said she'd talk with the salesman. At this point, i have no idea what's going on. I have no car, am out $10,000 and there is apparently no paperwork. I'm really upset about how this experience has been handled and how unresponsive my contacts at CarMax have been. read more

I'd highly recommend not buying a car here I was lied to and told I couldn't do a test drive so the salesman could complete the sale,told him about issues the car had and was told to bring it back later just so he could complete the sale and when I brought the car back to be fixed the service people were very rude and I've had a rental for over month after only having the car for a week. When I went to pick it up I was thrown paper work with no explanation and treated rudely. Carmax you need new service techs at the desk. read more

Buying a car is THE WORST. I hate it. It takes more than it took to go to settlement when we bought our house. That being said, Carmax makes it slightly less painful. There is still ALOT of waiting, but the sales people seem to actually look at you as if you're real people. My husband and I went in to trade his Chevy pick up truck in for something more family-friendly. Although it took several hours, we lift with a new model vehicle with less miles and a lower monthly payment. Some individual things that Carmax does that I haven't seen other places. First: EVERYONE has to empty out the old car and put their junk into the new car. Carmax has reusable bags instead of giving you grocery or trash bags for your junk. I appreciated that. Also, Carmax puts a big bow on the hood of your car, so you can take a picture with it before you leave. I thought that was a really cute touch. The reason why I knocked it down a star: when you get to the back room where you're waiting on finance people, it wouldn't kill Carmax to throw some granola bars or something back there. If you made it back to the finance room, that means you've literally been there for HOURS. You've test-drove cars, you've been approved for the loan, you've compared, and you decided on a vehicle. They KNOW at this point that they've got your money. I don't want to shell out another $5 for a vending machine soda and bag of chips. Would it really kill them to throw some granola bars or apples or something into some baskets? Overall, it was a relatively pain-free experience, and we will definitely be going back when we are ready for our next vehicle. read more

I heard many good things about Carmax, but my own experience proves it wrong. I went to Carmax to sell my truck, they offer me $5500 , I sold it $ 9500 to another dealer! Is that a horrible quote! So I would never step foot in another Carmax! Than you read more

Marcus was the only nice and honest person in this whole establishment. I was here for a trade-in. The most complicated process I have ever dealt with. I came on day 1, it took over two hours. They closed at 9pm and said they won't be able to finish it in time. I had to come back a second day. I waited 30 minutes before they told me I had to get it reappraised AGAIN. Then another 2 hours to finally get the check for my trade-in. KK from the business office was rude and condescending. Never dealing with CarMax again. read more

After being quoted a ridiculous repair price from a condescending manager at my local Honda dealer, I took my car out to CarMax to see what their estimate would be. The repair was done in one-third the time for one-tenth the cost, and with zero drama and amazing customer service. Everyone that I interacted with was incredibly helpful and efficient. They could easily have quoted a higher cost or debated details with me, but instead from the beginning they did everything they could to save me $$ and get things done quickly. read more

Had a bad customer experience. They really undervalued my car and no one cares if I shop there anymore. I have purchased and sold cars to carmax. Never again. read more

Review #160 :D This was a GREAT experience! I went to get my car appraised as well as check out some cars. I wasn't even sure how this would go as I never been to a CarMax but I'm glad it went awesome! I got a email right after I wanted to appraise my car and shortly after about 20 mins I got a email from one of the employees about my appraisal visit. I then got a call from one of their staff members named Aaron. I liked how Aaron called me personally and wanted to understand why I wanted to sell and what I'm looking for instead as well. I feel like that's a personal touch and it makes my visit to go here easier because I had a lot of questions and he was able to answer them all and make this process a lot easier. When I got there it was a little hectic. It was a busy Saturday and we had to wait a while till we got to meet the gentleman that would work with us. After asking the employee at the front desk we finally got to meet Mario! He helped us with the whole process of how CarMax works and showed us some cars we were looking for. He was a pleasure to work with was friendly and answered all our questions and was knowledgeable about the car we wanted. After a chill test drive he brought us back as we got a paper of the value of my car appraisal. I'm happy to say that it was a short and stressful experience. I think their appraisals are fair and I would recommend anyone to stop by and check them out and ask for Mario!!! read more

My daughter's car broke down and she had to buy a new car. This was her first time on her own. The CarMax rep was awesome!! He explained every aspect of car buying and took the time to walk her through each step. So much so I did not have to stay with her. She did it all on her own and came home with her brand new vehicle and a big smile! Thank you carmax!! read more

my current position at my job is customer service. I thought I was very good at it. I have always went out of my way to make sure my customer were very happy with their product. I never thought I would ever get the same customer service back the way I give it. when I went to CarMax to buy my car I was very worried because of my past experience. It was the best experience I have ever felt. Craig Fletcher the service manager was outstanding. He went way out of his way to make sure I was happy with my car. I very satisfied with my car and the customer service I received from him . Thank you for the amazing experience and love you showed me. You have earned a customer for life. I cant remember their names but Valerie and the night time service manager were beyond exceptional. you guys are amazing and this world could use more love. thank you thank you thank you read more

I have to admit, I really like the CarMax experience, and this location was really good to work with. I like the no-haggle pricing, due to the fact that they include the standard fees in the price that dealerships tack on at the end. When we shopped around for a car to replace the one we lost in the Great Flash Flood of '16, we found the exact one we wanted at this location, which is pretty far away from us. We called ahead and spoke to a rep who assured us they would have the car ready for a test drive when we arrived. The rep greeted us (it was pretty busy but he was easy to find) and stayed with us as we inspected, drove, and ultimately bought a car that was better than the one we had lost. When we paid for it, the agent instructed us on every thing we needed to do to take it to a location in our state for an inspection, and made sure we had all the correct contact information to make sure everything went smoothly. It is just a fast, efficient and painless system. read more

Traded in my Honda Accord (in perfect condition) for an Audi A4. Stupidly didn't ask to see the Carfax til AFTER I signed. It had been in 2 accidents (but luckily got it checked... no frame damage). Not too sure if we got a GREAT deal with that history, but overall the car is in pristine condition. Biggest problem was with the sales department. As soon as Alex, our sales guy, realized we were not financing and paying in cash, he lost interest. We were there at 3:15 and he wanted to schedule us to come in at 6 to buy the car. Um no thanks. Now or never. He then asked us to sign on to our Bank of America account online to prove we have money in our account. He refused to let us call to talk to someone at BOA. Isn't that THEIR job? It was just awkward and rude how they talked to us. I felt like we were being rushed out of there. Alex kept passing us to another guy and kept on complaining to our friends about how we wanted to call BOA. Best quote of the night was when we showed them our account and said that we could buy 10 cars from them right now. After messing up my name on the paperwork one of the guys told my 72 year old father to "relax". JUST WEIRD and unprofessional. I wouldn't go back. And if i didn't love the car so much I would have returned it due to the shittiness we endured. Skip carmax. There are better deals out there... with nicer people. read more

I'm surprised no one has reviewed Carmax, the Walmart of used cars. My trusty Corolla recently died and I was in need of a new vehicle quickly. My budget prevented me from getting a NEW new car so I immediately headed over to Carmax to do some hands-on research and check out some of their used vehicles. I went in knowing very little about about the latest models but I knew what requirements I had for a vehicle. Upon entering their massive showroom, they have a greeter that takes your name and seeks out one of their sales representatives. Once your name is called you meet your representative and get to work. The first thing worth noting is that their sales guys make the same commission, regardless of value of sale. This is nice because you really feel like they just want to sell you a car that you want, not one they want you to buy. We headed out to look at a few and I found one I liked. It was in the showroom so we arranged for it to be taken outside for a drive while we proceeded to look at other vehicles. My sales guy was very knowledgeable about all the vehicles and very helpful with finding ones that fit my needs perfectly. Finally we went for our test drive and I liked the car. I wanted to do some online research before making a purchase so I went home to read up on the car I liked. I found that prices at Carmax are slightly higher than at a dealership, or obviously a private seller, but after talking with a mechanic friend, it seems that Carmax definitely provides vehicles in excellent condition and provides peace of mind with their 30 day warranty, full detailing of the car before you leave and detailed inspection checksheet before driving off the lot. My only complaint, however, was that I felt somewhat rushed through the process. My sales guy handed me off to the "signing room" where everyone gathers to fill out their paperwork, and then I never heard from him again. I felt like a product getting passed through an assembly line. No "thank you" or "here's my card, let me know how it works out for you", just a "sit here and wait to be called". UPDATE: After several miserable experiences at the Carmax service center, I'm forced to downgrade my rating to 3 stars. My initial purchase went smoothly, but clearly everyone at the service center is incompetent. I've been forced to return FOUR TIMES to have one little stupid thing taken care of. Absurd! read more

We traded in our car (that we bought from CarMax a few years ago) for a Scion TC-our (realistic) dream car. The TC experience has not been good. The first issue we experienced on our way home from the dealership. The tire pressure light came on, and though we can manually turn it off, the light always comes back on. We checked the tire pressure and it was fine. We decided not to go back to the dealership that day, as we live forty minutes away from this Sterling location. The second issue is the breaks. Just a couple weeks after we bought the car, the breaks began to squeak every time the peddle was pressed. After contacting CarMax, we were told to take the TC to a Toyota or Scion dealership to fix the breaks; we've estimated the breaks will cost at least $300. Both of these issues upset us, as they occurred within one month of buying the car. The real issue though, was the billing. We financed both our previous car and the TC through CarMax, and that became a real problem. An auto payment was taken out of our account for the first car, that we sold back to CarMax, not once or twice-but three times in two months. We had to make numerous calls to CarMax, as well as send our bank statements to fix this error. Because of the three deducted payments (that we were obviously not prepared for), our finances are quite out of order, due to the overdraft fees we faced from our bank. We also purchase the extended warrenty, which has been a complete nightmare to use. So, waste of money. I wrote Carmax a letter and heard nothing back from them. They used to send surveys after you brought your car in for service. Well, they don't anymore and that tells me they know they've gone downhill. Now, not even a year after we bought the car, the engine has an issue that is approximately $400 to fix. Never again will we buy a car from CarMax. read more