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    WingMan Auto

    5.0 (5 reviews)
    Open 9:00 am - 9:00 pm

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    Ourisman Mazda of Rockville

    Ourisman Mazda of Rockville

    2.3
    (279 reviews)

    This belated review is made with gratitude to the excellent salesmen of Ourisman Mazda of…read moreRockville--the canny and persistent Andre and the pragmatic and prescient Aaron, Mazda manager, who sold us exactly the right car to us at the right time, between hail and snow and all manner of family emergency. Buying a new car is a painful experience for some, especially those prone to indecision and strained by budget. My sister and I fall in this category, making us challenging (though sincere) customers who roll around to buying a vehicle only once in a blue moon (and out of dire necessity!). We embarked on a search for a certified used car, initially, last summer and scoured the DMV for a hybrid SUV in our price range, visiting nearly every Toyota, Subaru, Honda, and Acura dealership, which put us on everyone's list for a flood of postings and updates that we received by text and email nearly every day, for months on end. Koons Mazda in Silver Spring was the outlier; we test drove one CX50 2025 hybrid in signature 'Soul Red Crystal'--the first of its kind, as the hybrid was only just introduced in 2025, with a Toyota engine. We appreciated the comfort of the drive, and the style and design of the car, but the price struck us as high for the size of the SUV, which is smaller than any other in its class. We also questioned whether our giant rough collie would fit in the cargo space. Whipping out our trusty tape measure and finding the width of the back to be shorter than our collie's full length (with fluffy tail) and height (with pointed Shepherd's ears), we passed it by, and pursued one certified RAV 4 hybrid after another and Honda HRV Hybrid across state lines, going on excursions of hours at a time only to turn up empty-handed and disappointed, with discounts elusive and the actual driving experience leaving something to be desired (i.e. RAV4- backache-inducing! Honda CRV-unwieldy, a true tank). Reading about December sales we held a family powwow when it came into our ken that Mazda hybrids had fallen into our price range. We could not face the circus at Cherry Hill again, so ventured to gentler North Bethesda in the outer reaches of an area we have long known for superior pizza and the ethnic grocers of Rockville Pike. On our first stepping into the dealership, we were greeted enthusiastically by Andre, who took us under wing to show us the best SUV hybrids he had on the lot, including the handsome higher trim levels. The test drives reminded us why we liked the Mazda SUV so much in the first place--it fit us like a glove. Andre picked up on the prospect of a match, and encouraged our return--and when those cars we had first checked out were already sold, he furnished another, and then another, narrowing down the color and finding models with the features most important to us. When landed on the fence at the start of the new year, leaning heavily towards Mazda but losing the end of year sale to yet another family emergency, Aaron worked on pricing of the new 2026s that had arrived on the lot until with manufacturer perks, we had a deal we could manage. The stroke of genius turned out to be a test drive with a CX50 hybrid in Ingot-blue, all the way home where we fit our collie in the cargo space and our mother in the middle row, and drove around the neighborhood. Aaron facilitated this experiment, and it made all the difference that he went the extra mile. When we returned breathlessly declaring a tight fit, Andre leveled with us--"How often will you need to fit every member of the family, including the dog, in the car over 365 days of the year? Maybe 5, 10 at most? If you have a car which works for you 360 days a year, and you are happy with it during that time, isn't that sufficient?" Artful persuasion. And (after a little more haggling), the car was SOLD! There has been no looking back since our purchase at the end of January. The starry night vehicle has served us through the roughest weather, and in the greatest rush, and has been steady and speedy, handling both local road and highway with finesse. As Andre affirmed, our lives have been made easier by a car that suits our requirements without needing constant servicing. The updates in line with the current year have ensured a better experience overall--less hassle, less headache, less worry, better navigation, greater safety. As promised. Thank you Andrew and Aaron for helping to match us to our car-- we are very appreciative of your efforts and patience, your customer service, your kindness, and your compassion places you and your dealership a cut above all the rest.

    Save yourself the hassle - this place sucks. We first came here a year ago to shop for a new…read morevehicle, but they weren't open to negotiating. No biggie. We went to Passport Mazda in Camp Springs instead, and they were fantastic. But then I decided to try Ourisman service last week. I needed an oil change but also had just swiped my side mirror. Over my two hours there, I had to ask my service technician THREE TIMES to look at the mirror. Each time I asked, he wrote me off and said the mirror was fine after barely looking it. At one point, he even started walking away from me while I was explaining the issue. Totally rude and dismissive. Finally, as I was about to leave after the oil change, I showed him again how the mirror was loose. And he said "oh yeah!! You have to get this fixed." No #%^$? He hardly looked at it again but said I would need a whole new mirror and would email me a quote. And then never sent it. I called a few days later to follow up and his colleague was unhelpful. Said he would have the original technician call me back...but he still never did. I ended up going to Rosenthal in Gaithersburg, which was the right move. They were super helpful and diagnosed the issue right away (I actually didn't need a whole new mirror, just some new parts). Ouirsman? Not worth it. Highly recommend Passport or Rosenthal instead.

    Fleming's Ultimate Garage

    Fleming's Ultimate Garage

    2.7
    (90 reviews)

    Went to my nephew's 3rd birthday party last night at Flemings and it was the perfect theme of cars…read morefor his celebration. It's located in an industrial area and is somewhat a cool idea to throw a party there. There's vintage cars and some sporty/luxury cars on display and in the showroom. Based on what I saw though, there wasn't a whole lot of selection of vehicles to choose from. I would have to loved to see an R8. The party was great though, cool idea to have a venue as flemings.

    I purchased a used Morgan Super 3 (225 miles) from Flemings, primarily because of a specific…read moregraphics package they could source and install for me ($4k), which I made clear multiple times was the main reason for the purchase. I traded in an 11-year-owned Ferrari 360 as part of this deal... and sent them a buyer for an immediate $15k profit. When the car arrived, the graphics installation was severely defective: 60+ air bubbles indicating poor surface preparation, vinyl tenting around structural rivets, multiple panels installed crooked, one graphic installed completely upside-down, and an improperly trimmed exhaust cutout that was already lifting. I also discovered the storm cover and a floor mat listed on the build sheet were missing. When I'd specifically asked the sales manager if there was anything "used" about the car, I was told there were no issues at all. When I raised these concerns, Flemings' response was to propose "smoothing out" the bubbles rather than replacing the defective panels, despite the fact that vinyl which has tented over rivets has compromised adhesive and cannot be properly corrected this way. The dealership principal told me not to contact him directly going forward. After too much back-and-forth with no meaningful resolution, I had no choice but to escalate directly to Morgan Motor Company. To their credit, Morgan responded quickly, apologized for the experience, and arranged for a replacement graphics kit to be sent directly from the factory, something Flemings had refused to do despite my offering to cover the reinstallation costs myself. The Super 3 itself is a fantastic car, and Morgan Motor Company's response was excellent. But my experience with Flemings.. from the incomplete disclosure at sale to the defective installation to the deflection when I tried to resolve it, was well below what I'd expect from an authorized dealer of a premium brand. I would not purchase from or recommend Flemings.

    WingMan Auto - carbrokers - Updated August 2026

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