30 day money back guarantee is a joke! I purchased a car and brought it home on June 12. It died in my driveway on the same day. It was taken to the Stockbridge location on the same day. It's currently still sitting at the Stockbridge dealership. The company is holding my money hostage. I still haven't received my refund and nobody can tell me when to expect it. It's ridiculous. I had to get the BBB involved bc this is uncalled for. Purchase at your own risk! read more

The worst service ever. They are so unprofessional and so unorganized. I am utterly disgusted at the lack of communication and follow thru on behalf of the 7/8 people I dealt with to purchase a vehicle. No one communicated the correct way except Sebastian. He the final person I dealt with was able to properly communicate and give me my options. Overall the experience was horrible. I waisted 4 hours yesterday. Another 5 hours today. They have no real regard for their customers. I am so upset. I will be filing a complaint with the better business bureau. I even purchased insurance. SMH. You all should be ashamed of yourselves. read more

PLEASE READ BEFORE WASTING YOUR TIME GOING HERE!!!!!! i chose this location because it was only 20/25mins from my house.. biggest mistake. this was my first time purchasing my car and i went by myself. i don't know if it's because i'm a woman or because their customer service is the absolute worst and all of the above. I had Kevin helping me and once i chose a car (2019 mitsubishi mirage g4) he told me that i was not able to test drive it... i thought it was because of covid. i wanted to get a car so bad i just looked passed it. they didn't give me a yellow bow or anything. i had the car for about two-three days and one of the hub caps fell off the car. not only that, the brakes were really bad and i didn't feel safe driving the car so i went up there and one of the associates in the service department drove my car around the parking lot and said to make an appt because the brakes need to be fixed. so i did. when i came in for my appt i also told them about the hub caps. after being there for THREE hours (which i had to wait 30mins just to be seen because the guy who was servicing my car was still on lunch break - Jeremy). they told me they couldn't do anything about the brakes because the diagnostics showed there was no issue and that's just how the car was made. i literally could hear brake sounds and had to push the brake pedal all the way down just for the car to stop. they also said they were going to fix the hub cap that fell off. that evening i drove home and didn't go anywhere and ALL my hub caps fell off so again i went back and they told me they were going to order new ones! i told them i will be bringing the car back because it was too many issues plus a dent on the car that they claimed they were going to buff out when i purchased it. the day i brought the car back they (CLAYTON is his name) had the audacity to try to charge me $400something for the hub caps that fell off. which i don't understand how those hub caps managed to fall off with me having the car less than two weeks!!!!!! this is the funny part where he said he was taxing me that much because that's the market price for the hub caps with the mitsubishi logo on them. FUNNY thing is i had a picture of the car and they NEVER had the hub caps with the logo on them. thankfully my grandfather and brother was with me this time so we showed him that the ones that fell off were plastic AND off market. that's when he decided to lower the price to $140 and take it out of my down payment i put for the shitty ass car :) so best believe i will never in my life come to this place again!!!!! read more

CarMax - Carmax stating they would replace hubcaps with no charge - Used Car Dealers Near Me - Stockbridge, Georgia

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My friend who has limited mental faculties went to carmaxx looking for something she could afford. They sold her a 2013 Chevy Spark w/ 60,000 miles for 9000. The problem is they stuck her in a loan that has her paying $250 a month for 72 months! 21,000 dollars for a Chevy Spark is robbery! read more

I took my vehicle to this location because it was closest to me. I was not happy with the service or the outcome. I explained I was relocating, and I wanted to have the vehicle service because I noticed a few things. Initially I was rescheduled. I went back for the second appointment, and I was told everything that needed to be done, was done, sadly it was not. Absolutely nothing was done. I tried calling the service manager multiple times however I was left on hold for an hour at a time. I took the vehicle to another Carmax, and I was informed my brakes and rotors needed to be replaced. Not to mention there was a plastic bag burning in my exhaust pipe. I am glad I did not have to find this out while relocating from this state to the next. read more

This place is a joke!! They have you fill out and form online to make you a "cash offer" for your car, then set an appointment for the car to be seen which is understandable, BUT once you arrive for your "scheduled appointment " you are sat and then of it will be a 45 min or longer wait to be seen lol even though there are 5 buyers just sitting at their desk looking around not doing anything but looking like a deer blinded in headlights . So what exactly is the purpose of making an appointment? No hospitality whatsoever, no one gets off their butts, I kid you not they sit in their seats and holler GHETTO!! Will update if we ever get helped!! read more

CarMax is great if you need to get in and out of a vehicle. Very similar to Carvana with regards to no haggling on the price and not feeling like it takes all day to purchase a vehicle. The problem came about 2 weeks after we purchased when my husband got caught on I-285 in a rainstorm. He found out then that the wipers were busted. Being that they brag about the inspection detail they take on their vehicles, we didn't think twice. Lesson learned. The issue came in when not having the vehicle for barely 4 months and the tire blew and now the car is totaled. We both drive the same route everyday, so I am finding it hard to believe that it was not an issue with the car tires especially after the ordeal with the wiper blades. Well, back to Carvana we went and he is enjoying his Impala so far. read more

DO NOT BUY A VEHICLE FROM HERE!!! I bought my truck 3 and a half month ago and now it's broke down with a $1300 bill that CarMax will not cover even with a extended warranty . They sold me a p.o.s. and they won't take the truck back and now I am stuck with a broke down truck still having to pay for it . Do your selfs a favor and DO NOT GET YOUR CAR FROM CarMax ! It is not they way car buying should be ! read more

The worse car buying experience!!!!!! I had a vehicle transferred from another location. I was told the process would take 7 days. I was very understanding due to the fact that the vehicle is being transferred. Now here we are over 7 days. First, I wasn't given the correct information in regards to transfer. When the vehicle arrived I was told they are doing the inspection the vehicle should be ready by Thursday. Now it's Saturday and they didn't tell me anything about the vehicle. I had to call in to find out that the title for the vehicle never arrived. Did they say hey we are trying to track the title down. No I had to call and inquire again as the what the hold up is. No one knows where the title to the vehicle is and when they will get the title. Do not purchase or have a vehicle transferred to the southlake location!!!!! Do not waste your time or money!!!!!!! Trust me don't read more

All I wanted to do was test drive a Chevy Camaro... To start off, before I drove to the store, I called to make sure if there's any requirements or anything that needed to be done before I go ask for a test drive, the lady said no, just your license and the person who approached you at the front door will assist you, so I said okay. So it was me and my coworker that I brought along cause I didn't want to go alone to CarMax to look at cars and test drive the Camaro. So I informed the guy I was interested in test driving the Camaro , and he responded saying " well you'll have to go through a application to see if you can afford it. a lot of kids come in here and wanna test drive these cars but cant buy them " and I suddenly thought " WTF " , knowing that I can't afford it cause I dont have any credit nor money to even put down. So we sat down, and I gave him all my information he asked to put into this application , but when he asked for my license and saw it was a Florida state, he added a unnecessary comment and said " you've been living here for over 30 days, im surprised a cop hasn't pulled you over and gave you a ticket " and I told him the car im driving isn't mine, so there's no need for me to get a GA license until im ready to have a car in my name. during the application process , he asked how much im putting down ( knowing Im not buying the car ) I sad $2,000 , later in the application, it said I had to put down $15K ... this is my first time going to a car dealership for a test drive ,well overall and I know for a fact, this guy didnt want me to test drive a sports car because I was young. I wanted to walk out on the guy, but I really wanted to see the inside of the Camaro at least, after having the discussion with my coworker after leaving, the guy was stalling me just so I wont drive it, I even said he can drive it while im in the passenger seat. Next time I step foot in there, I will have over a 700 credit score, my GA license and over $5K to put down! read more

Awful! They absolutely low balled me when I tried to sell my car to them. They were very rude and treated us poorly. Left after ten minutes. Was a total waste of my time. read more

Do not go to CarMax. They are here to overcharge you. I went to the one in Stockbridge GA to purchase a car. They gave me a high interest . I asked why this is so high when a have a great credit score. I don't think they run my credit score and if they did they lied about it. I had purchase 2 other cars from them and it wasn't like this. Well, the interest rate was super high for no reason, non customer friendly, payment plan was very high even though I was putting money down. The car I wanted has scratches and paint was peeled. Their sarcastic answer was " well it's a second hand car" which I responded yes but it was highlighted on your site. I left since I was treated like a valued customer. I got my car from Lexus dealership with a lower interest rate,very good car payment and didn't had to put no money down and the warranty was greater compare to CarMax. People please compare prices and if you can avoid going to CarMax please don't go. They send me a survey where I complaint but of course nobody calls back. read more

So. We had a very good treatment from the staff on a personal level. Unfortunately, I got the new car home to realize it had one of the back seatbelts cut out and some aftermarket lighting in the bed of the pickup which doesn't work and I don't want and of which I was unaware. I think that is pretty slack: damaged interior, subtle and weak modifications. With this said, the service manager at CarMax has been helpful and I am confident it will get fixed: I just wish it never happened in the first place because of the time wasted and disappointment. Price paid was a premium and then this. I'll also say that we waited for hours at the dealership to trade a car and buy one when we had our paperwork together to begin with, brought them a good car for a trade, and paid a load to have the car transported to Georgia. read more

If I could put 0 stars I would the worse experience I've had. Car was delivered never inspected DIRTY, side mirror broken AC wasn't working. They gave me the wrong temporary license and registration. Over all HORRIBLE experience and that's not half the story. read more

I brought my car in to be service and after diagnosis Robert who works in Maintenace was supposed to call me with an appointment. He never called, it's bad enough that no one at CarMax will pick up the phone such that a customer can make an appointment over the phone. If you want your car serviced you have to drive to CarMax... service is nothing like they advertise on TV. read more

do not buy!!! the car from this location. worest decision ever. the car broke down after the 30day period. the car stopped working, and all of the lights on the dashboard came on. i took the car in on october 12,2023!!!!!!!!!!!! i paid over 1000$ to get a rental because they did not have any loaner cars. im still waiting for carmax to give me a refund for the rental as they promised!!! then carmx gave me a loaner car which according to research is a car that is often targeted. so yes!!!!!the car was attempted to be stolen. so yes!!!! my insurance is paying for it and yes my insurance is going up. i called everyday trying to get an update on the car, one time i called six times in one day and still did not get to speak with anyone, but when i did they gave me the run around. they changed the alternator, that didnt work so they ordered a new one which pushed me getting my car back back two weeks after the 12th. carmax then sent it to the honda dealership which they then held the car for two more weeks. eventually they called and said the car was ready, however after i paid 40$ in a uber to pick up the car carmax told me the lights was still on and cant seem to figure out the issue. carmax sold me a lemon with a yellow bow on top!!!!!!!this is the worst experience i have ever had. the customer service is horrible. one time i called to explain that the car was broken into a representative at this location was so mean to me, she made me feel as if it was my fault and made me cry. do not buy any cars from this location or carmax in general. im still waiting for my car because carmax sent it back to honda to "try" to solve the issue. i have already paid three car notes and only drove the car for one of the payments. im paying on a car that im not driving and carmax is not doing anything to help. they will not call with updates or solutions regarding your car! they just want your money and will not value you as a customer!!!!! do not buy!! read more

have been a long time buyer from carmax 8 plus cars since they been around i do think they have taken a step backwards on there pricing and customer service , sales person seemed not interested and evasive , did not engage in any conversation kept leaving and coming back to say give him a few more minutes , i will still deal with carmax but next time will express my feelings more , read more

I do not recommend this location of Carmax. The salesman whom I was working with had not openly communicated w me. Nor was he friendly or wanting to do his job. I was told that if I wanted to drive a car that was $40,000 or more I had to put in an application before I even test drove it. Which I know it's crazy BS. I had come to Carmax to test drive two vehicles. Both of which were under $40,000. But he refused to let me drive the car that was $39,000 unless I put in an application. I don't know why he lied to me about this and said it was policy. Maybe he thought I couldn't afford a $40,000 vehicle but the jokes on him because he lost out on a sale. A few weeks later I bought a car. When We did proceed to test drive the cheaper vehicle. He failed to communicate three separate times with me the first time he just got up and left the desk for 15 minutes didn't tell me where he was going what he was doing or that he would even be back. Then returns with his sales manager saying that I was inquiring about their insurance policy. Which no I wasn't. We had not talked anything about insurance. Then I'm told I need to provide proof that I have full coverage insurance. Which I thought I had already done by providing my insurance card. So then we sat there and waste about 45 minutes waiting for an email from my insurance company. Which then at that time the salesman says he was looking for a recent date on the insurance card. If he would have just communicated that with me then I could've shown him right away. I test drove the car and came back. I let him know I was not interested in that vehicle longer and I was pivoting to my other options. At that time I would've assumed a salesman would have tried to get me to drive another vehicle and show me the other options I was interested in. But no he was quick to get me out of there and to not do his job. I would never recommend any CarMax to anyone due to the fact he assumed I couldn't buy a $40,000 vehicle, he failed to communicate with me and refused to do his job. read more

Simple process, and great salesman (Mr. Willie Blackwell). I applied for financing at 12:28PM. At 12:41PM, Mr. Blackwell emailed me to tell me I had a pre-approval. He then called me, verified my information, and gave me final approval within minutes. I asked "when can I come in to test drive my selection"? He said "NOW". I went in, met with him, test drove the car, and did the rest of the paperwork. By 3pm, I was on my way back to work. To me, that's efficiency. Everyone I came in touch with was on top of it. Thank you CARMAX!! read more

If I could give it negative stars I would... Don't make the mistake of thinking these people are just one in a few having a bad experience.. This place DOES NOT CARE about any of the customers they get. The manager is unexistent... So far stuck up his/her own butt it's not even funny.. I drove 3 hours for a car that was supposed to be reserved. Had an appointment set(which apparently got unset along with the reservation) The staff sold the car and explained to me that they didn't have any other car of that specifications available.. The manager did not come over once to apologize.. He/She was too stuck up Shak's butt, to do his/her job.. Which is understandable and no fault to his own, he seems like a decent human.. Would never ever recommend CarMax to anyone.. I am still having issues bc I did buy a car from another store. Luckily enough the staff found one I like which was another hour away(not the dream car I wanted tho,not the car I drove 3 hour for)... I had to stay till 11pm to sign all the paper work.. The manager there(Kennesaw,GA) was very nice and visited several times to make sure I was being taking care of... In the long run I should of just drove my ass home.. I just didn't want to have drove 7 hours in total for no reason at all.. DON'T DO IT!! NOT to sure if I won't add more to this later it seems like I find something else wrong every day.. In general do like the car I got from the Kennesaw location but it was not the same color as the one I drove up there for... If I would of just gone to another CarMax location things could be different but the Stockbridge,GA location is the epitome of hell... Unless you want your head hurting every day, don't go there.. read more

I've had a horrible experience at this CarMax. The sales representative told a bald-faced lie. Specifically, he misrepresented what the extended MaxCare warranty covers. I was told it covers "everything" except for normal maintenance. I asked what he means by everything, and if that means it covers the catalytic convertor and the emissions system. He said, yes, it definitely does, but once I got the contract, the list of exclusions is very extensive. The contract specifically says it does not cover the catalytic convertor or any repairs due to failure to pass emissions inspection as well as many other exceptions. It doesn't cover if the car leaks or rattles for instance. Then, I was promised if I accepted their financing, I could easily substitute bank financing within 3 days. I didn't get immediate finance approval from B of Awhile I was waiting so the sales rep convinced me to accept their CarMax financing at a higher interest rate saying it's easy to change, then the next day once I received the approval letter from B of A, I attempted to take advantage of their three day guarantee on the financing. I've been trying repeatedly for the past 3 days. What the Carmax reps don't tell you is that they will avoid communicating with you as much as possibles, you will forced to spend several hours on the phone attempting to contact them, and then you must go in and wait for the entire day to try to get this done. For anyone else who might be facing this, their fax number (I only got this from them after hours on hold) is 770-506-8905 and their email is 259859@carmax.com. They won't acknowledge or respond to attempts to contact them through these means however, but just in case anyone else needs it, that is the contact info for this disreputable and dishonest organization. It is absolutely ridiculous that they will not return your call or contact you despite daily faxes and emails. read more

Very impressed! They worked with me to get the best financing for my situation! The vehicle had a full tank of gasoline already, I got the history of the vehicle, and also any factory recall info, and on top of the existing warranty I got a 4 year/100,000 mile warranty! So amazing ... this car is like a brand new car ... read more

My car has been at Carmax to get brakes put on it since last Friday today is Tuesday and it was supposed to have brakes put on it and the service person to help me said he would let me know what was going on today when I finally reach someone but of course he never called me and I do not appreciate being lied to so I don't trust Call Max anymore once I get my car back I will go to a different Call Max I pray that they do better because this one on Mount Zion it's not a good service they do not tell you the truth so I lost our trust in them now read more

Between Morrow and Kennesaw location there is a toss up of worse experiences ever. I had a repair and rental issue with Kennesaw location and it just got progressively worse with the Morrow location. I live across the street from Kennesaw location so it was much easier for me to go to Kennesaw location. When I first purchased my car from Morrow location I also got the extended warranty and GAP which I thought was a good investment to protect my vehicle in case anything came up. I never used it until the week before I got a new vehicle. Because I was so frustrated with the repair center of Carmax I sold the vehicle. When I purchased my new car I no longed needed the extended warranty offered at Carmax to my surprise I was actually due a refund for the unused amount of the premium. I went into the Kennesaw location the evening of December 13th, earlier in the day I was quoted an amount in which I was not quoted at the store which was significantly lower. I asked why was there a difference in the amount and between both the locations no one knew and no one could explain it. We actually ended up calling the Morrow location on speaker to inquire about the difference in the amounts. They asked me who I spoke to why would it matter who I spoke to. I signed paper work at the Kennesaw location and those papers were faxed the same night in my presence to the Morrow location. I even received a verification the fax was sent and received. The associate at Kennesaw explained to me it would take 7-10 business days to receive my refund as it was done electronically. I was excited to have some extra spending cash for the holidays. Well to my surprise the refund never came I gave them the benefit of a doubt due to holidays and even inclement weather. Well today January 20th 2017 I, myself called the warranty group to check on my due refund because at this point it has been over a month. The associate told me the policy was still active in their system and proceeded to ask me if I signed termination paperwork, I did and in fact had copies of the termination which I promptly emailed to the warranty group. They immediately sent me back a case number. I was in complete disbelief how could I sign paperwork December 13th 2016 and no one ever forwarded my signed documents to the correct location to be processed. Who didn't do their job? I am now vested many hours of going back and forth between Carmax and the warranty group. The warranty group actually emailed me back saying they can not accept my document because they are supposed to be received electronically from your location directly , no kidding why do you think I had to send the termination documents myself because it was never done in the first place. Apparently because the policy was still active and I had to prove I had signed the paperwork. Again who didn't do the simple task of forwarding documents. The warranty group told me to contact this location directly to complete the final processing of the cancellation. I thought that is what I did initially in December. This is absolutely unacceptable. How do you lie to customer and tell them you will take care and handle something and drop the ball this badly? Luckily I inquired today and did not wait any longer who knows how long I would have went without knowing the policy I terminated was still active. This is poor communication between facilities at my expense once again. I will never recommend Carmax to anyone ever this has been the worst dragged out experience of my life. read more

This is probably the worst I have been treated by not only a car dealer or anyone else in my life. A car should have been delivered this morning but it wasn't. No one called me to tell me, they just didn't show. When I finally talked to someone they tell me there is a problem with the sensor light. Should be simple right? No at 6 pm I am still waiting. Now I am being told it will be Monday when they will wait another 8 hours to tell me it will be next Wednesday etc. This is not the first time. CarMax pulled this last Tuesday too. It seems to me all they have on their lots is inventory with problems. Avoid Car Max like the plague read more

My sales person was Myshelle and she was incredible. Very knowledgeable and experienced! She made me comfortable with the entire process. The car I wanted had a sold sign on it and instead of trying to sell me something else she looked into finding out what the status was with that car and I ended up driving away with it. Would highly recommend her and Carmax read more

Terrible experience. I drove 45 minutes to do a test drive. I arrived at the schedued time. I waited for 30 minutes and then had to threaten to leave to get a saleman to talk to us. I already had pre apprved financing and they finally get me to a salesperson after I complained to a guy named Abdul at the front desk. The salesman left us at the deask as he was going to locate the vehicle. It was clear that he could not locate the vehicle on the lot. After waiting at the desk for another 20 minutes, we got up and left. SMDH. I have purchased a car from Carmax before and had a great experience at the Norcross location. I will never return to Southlake. They give an excuse that the delay is due to Covid, but I am sure that they sold the car or planned to use it as a "bait and switch". read more

Great service from every Southlake CarMax employee involved in my car purchase. They kindly helped me resolve issues I had with the first vehicle I purchased and which I decided to return. read more

A few days ago, I would have given this dealership 5 stars. The car buying experience was hassle free and low pressure, just like they promise. They even have an indoor play area for kids while you shop, which is a nice bonus I discovered the problem a few weeks after purchasing the car... the spare key doesn't work. I called the service department and someone told me I they could "squeeze me in" to see their locksmith in three days. So, I have to drive an hour and postpone taking my kids to school to fix a key that should have been checked before they let me drive away with the car. I called a slightly closer Toyota dealership, but it would cost $130 for a replacement key. Super irritating. read more

The wait to drive off the lot is ass-bleedingly long!!! I'm starting to fall asleep. They need to improve their flow

Do NOT buy a car from this Carmax. We purchased a 2013 GTI in January. The check engine light was on during the test drive and we expressed concern. The salesperson assures is he would have the issue addressed should we decide to purchase the vehicle. Lo and behold the issue was supposedly addressed and the engine light was off so we signed the paperwork. Now more than 90 days later and with only 3,000 miles driven (how convenient for Carmax that it's past their limited warranty time frame), there is a host of issues with the car totaling in the thousands of dollars for repair. It's almost like they rigged it. The serpentine belt needs to be replaced, the transmission needs to be flushed, the Bluetooth module needs to be replaced, the windows and automatic door locks work when they want and need to be replaced etc. We took it back to Carmax and were told there's nothing they could do because of that ever so convenient limited warranty. They sold us a car ripe with issues and did what they had to do to get it sold leaving us, the customers which they supposedly value, with an absolute mess. They should be ashamed of themselves. I would NOT RECOMMEND this Carmax location to anyone. I would tell anyone considering this Carmax to run far and run fast. They don't care about their customers at all. They're shady. Crooked. Rotten. Stay away. read more

We were serious about buying a car and trading in our SUV. We made an appointment, got our pre approved loan paperwork and headed down to stockbridge even though there is a Carmax 10 minutes away as I was pretty sure what car I wanted. We asked for it to be put on hold. Before the appointment, my husband got several text messages from the sales rep confirming that we would be there to which we responded. We get there and he is nowhere in sight. We were told he decided to go home as he "probably thought we weren't coming". Another guy decided to take us to the lot, he took one look at us, pointed to the car we had reserved, and left within seconds. Don't you earn a commission? Guess not. Well the car was dirty and had a crushed empty water bottle in the console ashes in between the seats and reeked of smoke. Nope didn't want it, but it didn't matter because no -one was there to help us anyway. After 30 minutes of browsing the lot for another car, another salesaman approaches us and tells us he would be glad to help. We then told him we are really serious and informed him we had our loan paperwork with us. He asked us what we did for work. He then proceeded to tell us we would need to 'prove our income' as many business owners tend to lie to get approved. After we told him we had our income tax returns with us also, he said again, well we would have to make sure it is right. What is there to make sure of? We submit complaints about being ignored 3 times! No response. Ahhh the source of the crap service...crap management. We will never go back there again. They took one look at us and made a judgement forfeiting a commission. We bought a car the very next day...stinks to be you carmax salesmen! read more

My experience at Carmax this is the third car I bought from CarMax I love that they are very kind and quick doing the paper work and Jim at Southlake Carmax was great. read more

Went to this CarMax to see what offer they'd give me for my little car. Not to bad. I don't like to sell my cars online b/c of the crazy ppl coming to my house to see the car. This will be my 3rd car I've sold to them. Always a decent offer. Easy breezy. However, they've made some changes. More efficient. In and out in 20 min. Offer last for a week. I met with a Ms Doris White-Riley. Excellent customer service. Very warm and knowledgeable. I will always continue to sell my cars at CarMax. read more

Ask for Chuck!! Great guy that helped me thru the process and answered questions I didn't even think to ask. Had to go thru someone else at 1st because he was sick when I went back in and ended up returning that car because they couldn't figure out why the 2015 Nissan Altima was making a squeaky noise while driving. Now I got a 2017 Nissan Altima with less milage that I love thanks to Chuck!! read more

I had such an amazing experience at Carmax today! Every single person I came in contact with were so unbelievably nice!

The absolute worst !!!!! Run far away!!!!!! They treat there customers like trash! Takes almost two months for service and gives reused parts for new in your vehicle! Bring a mechanic when you pick your car up cause your gonna need it! read more

So... I did pre-qualified for loan to a car that I wanted. I turned in the paperwork etc. Get to Carmax Southlake dealership just to get my car. The guy goes and try to get me approve for another vehicle without telling me the process. Apparently when you apply for another vehicle you have to do a approval with the banks all over again. This wasn't told to me at all. The guy ran my credit almost 10 times. So... I walked out without the vehicle. Get approved over the phone again and was suppose to get the vehicle expressed delivered to my house and they weren't trying to deliver. So, i went up to the carmax to retrieve the vehicle and the then got everything together. I ended up with a vehicle that I didn't want but it was something that i could use in meantime. Took the car the carmax shop and the mechani told me that my car was to dangerous to drive. It had 9 different things wrong with it so I decided to return it. But, I couldn't no long be able to get a different car because they had ran my credit so much to the point where i couldn't get another car. So basically i suck with a broke car that I only had for 7days. But, the mechanic doesn't know when the car will be available or know the time limit on how long its going to take until i get i back. No loners available. The manager Clayton Cooper had the nerve to disrespect me as well. I was nice to everyone. He was loud trying to say I can't get another car because i have my old car on my credit but it was paid off due to a accident. But, I was able to get approved for the broke one you sold me 7days ago. I thought you can return and get another vehicle. But, apparently not... read more

This was the third time we sold a vehicle to CarMax. Each experience has been flawless. We did have a couple of long wait times, but not too bad. This was the first time we purchased a vehicle. I've never had a better car purchase experience. read more

I am all about GREAT customer service and I received it from Carmax - thanks to Eric Ashby. I'm sure that's why he is a member of the President's Award Club! I was looking to purchase a vehicle and stumbled across a Toyota Corolla XLE, which I didn't know existed. I originally looked on AutoTraders.com and two were found at Carmax. I called for availability of one at this location and went to see it the next evening. I arrived and was greeted immediately by Eric, who later found out that the vehicle I was coming in to see had been taken. I had inquired about the other XLE at another location and it was available. Eric immediately removed the vehicle from the system and arranged for transfer (which was free). He said that it would be at the Mt. Zion location the next day (Friday). I informed him that I could come in early Saturday morning to see it. He suggested that I explore finance options if I wasn't paying in cash and he provided me with options in about 10 minutes max! I arrived at Carmax on Saturday at 9am and again met with Eric, who was very informative. He gathered the vehicle and necessary items for a test drive. The car drove beautiful for a 2009. As a current Toyota owner, I was sold. I had already reviewed the finance options, therefore, it made the process go much smoother. I drove out of the Carmax shop at about 1pm, which was great. The car was clean and I love the features - leather interior, sunroof, bluetooth! Thanks Carmax for GREAT customer service. read more