Let me start by saying that I do not like writing negative reviews, however the consumer should be…read morewarned before purchasing from this dealer. I bought a brand new 2026 Chevy Trax from South Pointe in November of 2025. I have had to put it in the service department now three times due to the engine light coming on - twice for engine/transmission issues and once for emissions. The car is still under 8,500 miles, by the way. My last visit I was told that the engine was losing oil but they could not find the source of the leak. They put more oil in it and sent me on my way, this after sitting in the waiting area for 2 1/2 hours. After speaking with them I was told there was nothing that could be done and that I should check the oil every few weeks because they cannot trace the source of the leak. This is unacceptable on a brand new vehicle that I paid sticker price for. I also left several voicemails for the General Manager which were not returned and had to finally track him down at the dealership to express my concerns, none of which were meaningfully addressed. Nothing has been and nothing is going to be done by this dealership to make this "lemon" that they sold me right. Use caution before buying here because I can tell you they do not care about you after the sale.

Do not trust anything they tell you on repairs! Boarder line Fraud!…read moreI was told transmission needed rebuilt. 7800.00 I took it to a transmission co. they said it was working as it should and it only needed fluid changed. 462.00 Last time they quoted work for over 3200.00 but gave me a deal... under2800.00 after telling them it was too much. So over priced and shady practices. I'm done!

Dale and I bought an escape from Charlie Ortiz and this week a 2014 Ford Focus Hatchback. We love…read moreboth cars and are delighted to keep doing business with Bill Knight Ford. Charlie makes the experience great with his friendly attitude, easy dealing with great prices and no games! He took us on a couple of test drives and helped us to select a good model with great gas mileage for Dale to drive to work. He is on the top of his game and always provides excellent service to us. We also had a great financing experience with Ryan Knight who made it the easiest purchase I have ever made. This is the only dealership to buy a Ford from so be sure to ask for Charlie and get the car you want with a great buying experience and no sales pressure...........just service to the customer and helping to meet the customer's needs.

I set an appointment with service department. I waited three days. Nothing. I left several messages…read moreand no call back. Got hung up on. Then could only talk to an AI program. Finally I had to come pick up my truck for someone else to repair. When I picked up my truck, I noticed the passenger seat was moved way up. Why would they need a passenger in the seat?!? Then I noticed my gas tank was down almost a quarter tank empty. Something definitely shady is going on. No apologies when I picked my truck up.

I want to take a moment to recognize David Skinner, Finance Manager, and Chandler Carey in Sales…read more From start to finish, both of these gentlemen demonstrated what outstanding customer service and professionalism should look like. They were respectful, straightforward, and, most importantly, true to their word. When they said they would follow through on something, they did--and that speaks volumes. What stood out to us most was their willingness to listen, communicate, and genuinely make sure everything was handled the right way. That level of integrity and accountability is not something you always encounter in the car-buying process, and we truly appreciated it. David Skinner and Chandler Carey, are a credit to the dealership. Their professionalism, character, and commitment to doing right by their customers deserve to be recognized. People remember how they are treated, and these two left us with a very positive impression. Thank you, David Skinner and Chandler Carey, for showing us what it looks like when someone stands behind their word. We sincerely appreciate you both.

I am aware of how damaging a one-star review can be to a business, which is why I did not leave…read morethis review lightly. I exhausted every reasonable avenue to resolve these issues privately first--repeated calls/messages to my salesperson, several voicemails to the sales manager, messages for the service manager, and ultimately opening a case with Genesis Customer Care. I would have much preferred to resolve this directly, but after receiving no response from the dealership, I don't feel I have been left with another reasonable option. I purchased a 2024 Certified Pre-Owned GV80 from out of state. My salesperson, Adrian Anderson, described the vehicle as "pristine." Knowing I couldn't see it in person, I repeatedly asked for close-up photos of any flaws, particularly the wheels. When it arrived, I found significant rim damage that was not clearly visible in the photos I was provided. Communication had already been frustrating during the sale. I made it clear I was a serious buyer ready to move forward, but the process dragged on for days because responses were so slow. I remained patient because Adrian repeatedly told me how busy he was. It wasn't until I was ready to walk away from the deal that suddenly things moved quickly. I also had to arrange transportation to New Mexico entirely on my own, as the dealership offered no assistance with transport. Once the vehicle arrived, there were more concerns. It was poorly detailed, with makeup and grime still inside and the previous owner's car-wash stickers on the window. Genesis Connected Services had not even been transferred to me--the previous owner's information was still in the vehicle, and no one from the dealership assisted me with getting it properly set up. Most importantly, the vehicle has a heavy vibration and pulls to the right. Since taking ownership, the communication that was difficult before the sale has essentially disappeared. I cannot get my salesperson, sales management, or service management to return my calls. I finally contacted Genesis Customer Care, and even they have been unsuccessful in getting the dealership to respond. I still do not have my second key fob, the 191-point CPO inspection I have repeatedly requested, or confirmation of when the vehicle was inspected/serviced--particularly concerning since the service information was never reset in the vehicle. I understand that a used vehicle may have imperfections or develop an issue. That isn't why I'm leaving one star. It's the combination of how this CPO vehicle was represented and prepared, the issues discovered after delivery, and most of all, the complete lack of support once the sale was finished. I was patient and courteous throughout this entire process and gave Genesis of Tulsa every opportunity to make things right. Unfortunately, I now genuinely regret purchasing from this dealership and would not do so again.

Complaint Regarding South Pointe Chrysler Dodge Jeep Ram Service Department…read more I am extremely disappointed with the service we received from South Pointe Chrysler Dodge Jeep Ram. We initially brought our Jeep in because it was displaying a "Check 4-Wheel Drive System" warning light. Upon arrival, a technician came outside, connected a diagnostic scanner to the vehicle, and informed us that several fault codes were present. Based on this information, we scheduled a service appointment for the dealership to diagnose and repair the issue. After keeping our Jeep for approximately one week, we were told that the dealership was unable to duplicate the problem. We were informed that the fault codes had simply been cleared and that no repairs were performed. We were also told that a recall had been completed during the vehicle's stay. When we requested documentation of the work performed, we were advised that the service advisor was unable to print the repair order and would email it to us. That email was never received. Now, only two weeks later, our Jeep will not start at all. This morning, the check engine light, service light, and charging system warning light all appeared. When I contacted South Pointe to explain the situation and request assistance, I was told that we would be responsible for the towing expense. This response is unacceptable. The vehicle was drivable when we brought it in for service. The dealership identified fault codes, kept the vehicle for a week, performed no repairs, cleared the codes, and returned it to us. Now the vehicle is inoperable, yet we are expected to pay additional money for towing and further diagnostics. To make matters worse, customers can no longer contact the service department directly. Calls are routed through an overseas call center, making it difficult to speak with someone who is actually familiar with the vehicle or the service history. Based on our experience, I cannot recommend South Pointe Chrysler Dodge Jeep Ram. The lack of communication, failure to properly diagnose and repair the vehicle, failure to provide requested documentation, and unwillingness to assist when the vehicle became inoperable have resulted in significant frustration and inconvenience. I am requesting that dealership management review this matter immediately and contact me regarding a resolution.

Installed a tracking device without my consent on a truck I paid cash for. Do not belive a word…read morethis disingenuous bunch of phonies tell you about anything. Highly recommend you avoid this dealership.

It is my belief that they have the worst service department and manager, Theron, in Tulsa. The car…read moreis as expected but when a check engine light came on they could not properly diagnose the issue resorting to changing the engine. Really? I have many years in the automotive service business and there is always a cause to any complaint. Never once have they given one just kept throwing new parts at a problem. Now after changing the engine, which did not fix the problem, the heater core is plugged with trash from the salvage engine. To make matters worse they want to charge me 1700.00 to change it out. After hours of dialogue and explaining that it is not failed it is just in need of a flush, no dice. I strongly recommend avoiding this company!

I was recommended to try CarMax by my boyfriend, who did a lot of research and even reserved a few…read morecars for me online. Most of the vehicles were out of state, so i had 2 shipped to Tulsa. My first experience wasn't great. I initially worked with Tyler, who didn't seem to take me seriously. Because my license listed a different city, he assumed I was taking a 24-hour test drive out of town and denied me the opportunity. It left a bad taste in my mouth and made me hesitant to continue. Still, I had already shipped two cars in, so we decided to try again--and I'm glad we did. This time I worked with Maegan, and she completely turned the experience around. She was kind, professional, and actually treated me like a customer. I wasn't a fan of the automated text responses (those bots got confusing), but Maegan always helped clear things up quickly and made the process feel more personal. She assisted me with test driving the vehicles, navigating the trade-in process, and even using the 10-day return policy. I really liked both cars I shipped in, but ended up going with the Toyota in the end. It arrived later which is why I bought my first and ended up returning the car and getting the later. There were some hiccups with slow computers and what looked like system changes, which could easily frustrate anyone--but Maegan stayed patient and was incredibly helpful through it all. If you go to CarMax Tulsa, I definitely recommend working with Maegan!

I noticed a substantial amount of paint chipping all the way down the edge of my driver's side door…read moreon the black Nissan Pathfinder Platinum that I purchased (with all the warranties) from Jackie Cooper Nissan on 3/17/23. I believe this is the result of a poor paint job at the factory or of a failure of the paint.

We purchased a 2018 Highlander here, before pulling out of the lot the check engine light came on…read more My husband went back in and they said they would take a look at it and fix it. They "fixed" it and we took it home and the next morning the light came back on, we took it in and they sent it across the street to the Toyota dealership for a week. Then we got it back, WITHIN 24 hours, the check engine light came back on AGAIN. Drove it back up, they sent it to Toyota for another week. Barely able to tell us what was done. Luckily we ran the code before taking it back the second time. Now, we have had it in our possession for just about 2 weeks and the check engine light came back on WITH THE SAME CODE they had never resolved and it's now having trouble starting. I would NOT recommend buying from here. Lazy work, no real fix. The light coming on before leaving the lot the first time tells me they just cleared the code before selling. Dishonest.

Professional service, but two major safety oversights…read more I have mixed feelings about my recent experience at Purdy Hyundai. I brought my 2024 Hyundai Elantra in for a 30,000-mile service (costing $1,100), but what followed was an incredibly stressful and dangerous afternoon. The Issues: Engine Failure: After leaving, my car blew a cloud of black smoke and lost power while entering the freeway in heavy semi-truck traffic. I had to limp back to the dealership with the engine shaking. It turns out a step was missed during the fuel line cleaning, leaving non-fuel residue in the lines. Undercarriage Failure: After the first "fix," I headed home again. 40 minutes into my drive, the front undercarriage cover fell halfway off and began dragging. I was stranded on a rural stretch of the freeway, 40 minutes from the dealership. The Recovery: Despite these major mechanical oversights, the staff at Purdy Hyundai were exceptionally kind and professional. When I called from the side of the road--exhausted and frustrated--they were apologetic and immediately offered a loaner and a tow. While they didn't have staff available to drive to my rural location that evening, they coordinated through Hyundai AAA to get me off the road quickly. The next morning, they replaced the damaged panel and personally drove my car out to my home (almost an hour away) to deliver it to me. Verdict: The technicians clearly made some significant errors that put me in a dangerous situation. However, the management and service advisors handled the aftermath with grace and high-level accountability. They made it right, even though the experience was a nightmare. I appreciate their kindness, but I hope their service department implements better quality control checks in the future. I thought about giving a star rating of 3, but chose 4 instead because I've taken my car here for all service needs since I bought it, and have had nothing but positive experiences. I also chose to give a score of 4 stars because of the professionalism and accountability from all staff members who helped me. My car is doing much better now, as am I.

When greeted in the parking lot by a girl working there, I showed her the car I was there to see…read more When she asked for my information I asked if I could see the car before giving any information, I want to make sure we like it before. She rolled her eyes and whipped her head back as if I had said something inappropriate. I let her know that we're a serious buyer, and if that is a problem I can leave. I then asked her to go get her Manager due to being rude after that. (She never got one) We waited 20minutes to find a car we found online after being told it was there. To then be told it got sold, to then pick out another car listed which was listed with no damage... had deep scratches down the right side and took 20 minutes to find as well. They weren't willing to change the pricing in anyway, so we decided to walk. Before walking out, the sales manager offered us a base model ELANTRA for 19.9k. After going up and down on different cars for a hour, I wanted to think about it. We came back 3 days later and the Manager said it was only that day...never communicated that at all. We already bought a brand new car from Kia so I don't need a solution from Hyundai. But I did feel that it was important to share that this dealership did not make us feel valued, or welcomed in anyway. Even if they weren't able to keep that exact deal coming out to shake our hands and apologize would've gone a long way.