I made an appointment a couple of days in advance for a late Friday afternoon oil change and tire rotation. Brandi was my service advisor, and she was awesome to work with! This is the 2nd time she has taken care of me, and it has been a pleasure both times. I was in and out in just under an hour this time. My truck needed a wash badly, and she made sure it got it after the oil change. Brandi is a ray of sunshine, you can just feel the positive attitude radiating from her, and she is very personable. She always makes me feel like she is happy to see me and get me squared away! read more

power steering failed. Car was kept for several days. Was told they couldn't diagnose what was wrong but would try a repair for $3000. No guarantee to fix problem. Took car to Vian to small repair shop. Fixed in 30 minutes. $100. Wasn't plugged in correctly, read more

We were there with full intent to buy that day. Didn't see the car we wanted the whole time, stood outside for an hour and half and shown other vehicles we explicitly said we didn't want. They offered us a better vehicle but wouldn't budge on pricing. Even after all of that, we just passed on the vehicle with no animosity and found something better for cheaper. But the employee, Gunner, kept reaching out which felt harassing. After telling him we went with something else and thanking him for trying, he sent rude and passive aggressive responses. read more

I was looking for a specific truck online and found exactly what I was looking for at Jim Norton. I had called a few other dealers around the country with similar specs but those dealers all wanted to play games with pricing. I called and spoke to Austin McKinzie and told him the price I was looking to be at. It was an aggressive offer but instead of turning it down immediately like the other dealers he checked with his management and got back to me. Deal approved. Put down a deposit and booked my flight to Tulsa. Landed in Tulsa at 0900 and took an uber to dealership. Paperwork was pretty much ready to go and was deal was finalized before lunch time. This was the smoothest car buying transaction I have ever had. The lack of going back and forth with a salesman was a relief. Call and ask for Austin. If you have to fly to Tulsa it's worth it. read more

Jim Norton Toyota - Auto Repair Near Me - Tulsa, Oklahoma

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Take off work to make a 10:15 appointment I show up and the guy that I was supposed to see is out at auction and no one else can help. Frustrating to say the least I'm sent several reminders and at the time no one shows. read more

Jim Norton Toyota - Confirmation - Auto Repair Near Me - Tulsa, Oklahoma

We searched online for used trucks for my dad (birthday gift) and narrowed it down to two. Nelson's didn't have the truck advertised for another week but they had a similar one. Jackson was our sales rep and easy to work with. It took us a long time to get through the process of buying for cash but this is normal. They took it back to detail it and my mother went home. When I got it to drive to my dad, it was dull and white inside. They had a bad mix with in chemicals. It was terrible and looked destroyed. After another hour of waiting they got it back but still did not look as good. Jackson said the restoration guy would be in the next day and we will have the first appointment if I want to bring it back. Not happy but they put it in writing so I agreed My dad was in tears when we gave it to him. His current truck was about to die and he needed a new one. We took it back the next day, went to lunch and when done the truck was ready. They did a great job restoring it. My dad loves his truck and Jackson did a good job of making us happy. read more

Jim Norton Toyota - Interior damage - Auto Repair Near Me - Tulsa, Oklahoma

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Came in early to get a quick light bulb exchange. (Jackie Cooper Benz/Porsche does this free of charge) After the tech spent 10 minutes attempting to find ancillary issues to bill which I rejected for time sake, they charge me 118.00 for a 20.00 part and 5 min of labor! I don't mind paying well for labor when necessary but this was a slap in the face and ironically, we were considering trading that vehicle here for a new Toyota. If they'll screw ya in the service bay, it's likely they'll do it on the showroom. read more

No me gusta dejar una mala reseña en ningún lugar pero en este lugar me hicieron sentir tan mal y entiendo que no es obligación de nadie hablar español es por eso que yo intento todo lo que puedo hablar inglés pero cuando te consigues personas que simplemente se cierran y vez su incomodidad y fueron 3 personas al mismo tiempo y hombres que fue lo que más me impresionó y fue tan humillante murmuraban entre ellos y hacían caras y aunque lleve foto de la parte que quería y el VIN del auto aún así se hacían los que no sabían. Espero mejoren la atención por igual. read more

I purchased a used vehicle from Jim Norton Toyota and was told at the time of sale that the vehicle's A/C system and Apple CarPlay were both functioning and equipped. Shortly after purchase, the A/C stopped working correctly. After having the vehicle evaluated, I was informed that the A/C system appeared to have only been charged with refrigerant rather than properly repaired, allowing it to blow cold temporarily. Additionally, I later discovered the vehicle was not equipped with Apple CarPlay as represented, and I was required to pay $300 out of pocket to have it enabled after purchase. I contacted the dealership three times, including within 8 days of purchase, requesting assistance regarding these issues. Each time, my concerns were dismissed and no help or resolution was provided. Given how quickly these issues surfaced after purchase and the lack of response from the dealership, I am very disappointed with how this was handled. I would strongly recommend that anyone purchasing a used vehicle obtain an independent inspection and written confirmation of vehicle features prior to buying. read more

This dealership was build to make money by ripping people off. Be smart when you go in either to buy a car or for service. I went in today for my service appointment in the morning. I was going to get a diagnostic done to see what was wrong with my car. Was working with the service assistant Jacob Sherman. Once I got to his desk, he started to asked me a whole bunch of questions and I know exactly where he was going with these questions. He was not trying to help or understand what my concern was. He was trying to make as much money as possible. Instead of charging me for the diagnostic, he added in my concerns about the noises I heard when driving my car and while turning. Now he wanted me to pay triple for the diagnostic. I then asked him, if I have a loose door handle and I have a concern about the door handle, will he charge me $120 for diagnosing the handle? With his straight face, he answered "YES" because the technician doesn't if it needs replacing or not. That really answer my question he was trying to milk as much from me as possible. He also claimed his tech makes their money off doing diagnostic on vehicles. Trying to blames that Toyota do not pay their tech and the way the tech gets pay was from diagnosing your every concern. I end up canceling the whole service and requesting for my key. These service advisor do make commission on how much they can sale. He was asking me all these questions at first trying to build his case that I have a lot to ask from the so he can charged me for multiple things. The more he can charge me, the more money he makes. Word of advice for those who want to keep the light on for this dealership. Do Not Talk Much. They Charge you to speak. I will not return to this place for service or to buy any of their cars/trucks. If you are dumb enough to fall for their trick, you will pay for their treats. read more

DO NOT BUY FROM JIM NORTON! They sell Gap Insurance & Warranties that are garbage. We bought a 2022 Tacoma (with Gap Insurance) that ended up getting totalled within a few months-- Not our Fault... After months of fighting Carco Insurance declined to pay the full payout leaving us with thousands of dollars owed on a totalled car! GARBAGE WARRANTIES & LYING FINANACE MANAGEMENT read more

All the bad reviews on here are all true. The receptionist was rude. Finance department does not return voicemails or emails. I wanted to remove a couple coverages after buying a car and filled out a form. A whole year and a half later nothing has been filed. I came in today to talk to someone and they left me waiting for a hour and half and no one wanted to to talk to me. Finally someone came out after I asked the rude receptionist about how much longer. I completed another form and hopefully this will be taken care of. This dealership isn't worth your time and money, go somewhere else. Service department on the other hand is excellent. Very friendly and gets you in and out. read more

I came in back in May to purchase my first vehicle, waited to go to a legit dealership just to be fucked over. Came in looking for a sedan. Jessica Matteson was my dealer and she literally was the worst! She did whatever she could to get the "sell." Even told me that I could show expired insurance coverage as long as it had my name on it. Come to find out the info that was on CARFAX was incorrect, the vehicle was rebuilt (meaning in a prior accident) but wasn't reported. The driver door does not lock. I vowed to NEVER recommend this place to anyone. I actually tell people to steer away from this place. read more

David Holmes has been our Service Advisor for over 10 years. He is respectful, knowledgeable and professional. David is always happy to see his customers and his positivity is contagious. Jim Norton Toyota is lucky to have him. If you need your vehicle serviced, ask for David. You will see the difference one person can make. read more

I recently purchased a RAV4 I got an extended warranty which I cancelled within a week. I filled out all the paper work requested by Robert Potts who was supposed to submit it to a 3rd party. Yes! your extended warranty is handled thru a 3rd party Gulf States. Toyota never submitted anything almost a month later. I had to handle this myself which took time. DO NOT GET AN EXTENDED WARANTY ON A NEW CAR and don't trust the finance department to do their work. Be very careful signing that little IPAD as well. Getting a hold of anyone now is seems impossible so I had to post this. I expected so much more from these people but just like most dealerships once they put their hooks into you, you are nothing. Then the tell you to talk with the no show Todd Burns, good luck. He never answers or returns calls. read more

Such an amazing experience! Bought the grey Camry in September 2023, got in a wreck in December 2023, and it was totaled. I was so stressed about what to do, but I went back where I bought it, and picked out another I liked! They went well below MSRP, transferred all my warranties, and had all my paperwork ready to sign for me! I was only there a couple hours! I worked with Cody Eby and Jackie in finance! The whole deal was stress free, and I was able to get back into the car I loved! I even got a bigger engine and more bells and whistles! I will always buy my cars from this dealership! Most honest people in the business, and that's hard to find! read more

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Parts department repeatedly gave the wrong battery part numbers. I had to leave, go home, and research the Toyota part numbers myself, and inform Jeff the very nice service tech so he could relay the correct information to the parts department. He emailed back and said I was correct and that they had it in stock. I went online and purchased said battery from Norton. A few hours later I came in to pick it up and was told I could not have it. Stated I am having surgery next day and needed it to get to the hospital. All they said was rules and stared at me. The day after my surgery while still in pain came back in to the parts department Saturday the 23rd. One guy asked how I was since I obviously looked terrible, told him just had surgery and had to come back in because they wouldn't give me the part Thursday. The parts lady Mandy who must have thought my pain and situation hilarious, laughed and said I bet you won't make that mistake again. You have to wait until WE are ready, not just because we have it ready. I said well that should be changed, she again laughed and said good luck with that. Tired of the abuse I informed her that I go to church with Jim Norton and see what I could do. She again laughing at me said you go do that and put me on ignore talking to another employee like I wasn't even there. I reported this incident directly to Toyota with a copy to Norton. Norton had no reply after weeks. read more

I can't speak highly enough of Jeff Rudolph! He is the kindest salesman you could ask for. He is helpful, informative, caring and respectful all while not being pushy at all. He respects your pace at the car buying process and checks in with you at a rate that is consistent but is NOT in any way shape or form annoying or pushy. He is very considerate and is honestly the best part any car buying/searching process that I have experienced. I strongly encourage anybody searching at this dealership to ask for Jeff Rudolph. You will not be disappointed in your choice of salesman if you do. He doesn't play the "dealership dance" with you and is completely honest and transparent with you. He really did go above and beyond. read more

Another great experience with Earnie and Eric and their staff in Service! I've been coming here for 18 years , bought 3 cars for me and my family, referred 3 other people that bought cars here. read more

Wish I could give a negative star review. This is the worst dealership in Oklahoma. I bought a new car in November and got cheated out of my promised trade amount. Then they have tried to convince me that I signed a form agreeing to the reduced amount. I have proof that they falsified that document. Even tried to cheat me out of my down payment amount until I had to prove that I paid it! The salesman, Don Ward, then tells me that my trade had to be reduced because they had discounted the price of the new car which was already priced over market value! Also told me that if "I like my car, to just drop it and forget it, don't sweat the small stuff." Says that is what he tells all his customers and he knows what he is talking about because he has sold cars for 20 years. Two days later they put my trade on the market for $7950 when they only allowed me $1000! On top of that, they falsified Car Fax reports. The reports says they did a predelivery check on my vehicle a day after I drove it off the lot! Also, they logged service on my vehicle 10 days after that when I was not even in the area. This is fraudulent and now they are refusing to respond to me after I have contacted them several times. This is a shady dealership and customers need to be aware and do not do business with them. And do not trust the salesman, Don Ward. He is very shady and not trustworthy. read more

Bought a car today. Farhad was my salesman, and there was no pressure. Then again, I was leaving that place with a car no matter what, so.... Anyway, Farhad was pleasant and knowledgeable, Stefan in the business office was courteous and efficient. He did offer some of the extra warranty stuff, but when I turned it all down (why do I need to pay extra to be sure my Toyota doesn't bankrupt me when it breaks down, when Toyotas don't break down?), he moved right on and didn't play any of that, "Oh, are you sure? Here are some scenarios that would never happen but I'm going to pitch them to you like they're life and death so you'll pay extra for some crap you don't need." I liked not having to listen to that. Great experience overall at Jim Norton. Also, I'll never own anything but a Toyota ever again. read more

Jim Norton Toyota - I figure a lot of Yelpers are too young to remember the people-jumping-in-the-air-when-they-bought-their-Toyotas commercials, but still. - Auto Repair Near Me - Tulsa, Oklahoma

I also wish there was a 0 star review. We traveled from a military base to find what appeared to be the perfect car. Not only did it break down on our five hour drive back home in the middle of the night but when we called them and said are you guys going to fix this what is the problem? They said "it's fine keep driving it and you will see" A short time later the car started having even more issues and we had basically drained all of our savings money on trying to fix the issue. Jim Norton said they were thorough with the inspection when they got the vehicle. No one helped us figure out the problem no one took accountability on the poor car they sold us. Honestly they need to be shut down and sued. When we tried to contact them they blocked one of our numbers and no one would answer us. They fucked up our paperwork multiple times, we are still fighting them currently for answers, a solution, and for the correct paper work. STAY AWAY. youd have better luck on facebook marketplace for a good car. read more

I did exactly what Laura M. suggested, I got in touch with Eric the service manager. Guess what light is still on...yup, the same check engine light that has been looked at a total of 4 times now. After the last time, I emailed Eric and received no response. I also reached out to Kayla with no response. Still haven't received any information about the used transmission they lied to me about. They've basically forgotten I existed. A young man who I spoke to when I dropped my car of the last time actually told me "maybe you should go across the street to the dealer and have them look at it"...sure, if you are going to pay for it. Jim Norton should never have sold this car and shouldn't have promised to fix it if they had no intention of doing so. Go anywhere else to purchase a vehicle. read more

I really wish they had a zero star option. I will preface this by saying I have bought 4 new Toyotas in the past and never had something like this happen. Toyota has now lost a customers for life!!! The person showing us SUVs found a Highlander we were interested in. Said he could do a soft pull on my credit to see what they could offer me. I advised what I could put down and could pay monthly. I was surprised when he said they could do a soft pull but agreed and filled out the application. A few minutes went by and I got an alert that a hard pull was done. I was a little confused and annoyed but figured well they have to pull it to get me approved. He came back with a signed offer from the finance manager with what I had asked for down but two hundred over what I wanted to pay monthly. I advised him my husband is a 100% disabled vet and that we didn't pay sales tax or registration fees and asked if we could get the quote reworked to see if we could get the monthly down a little based on the fact that the original quote included taxes and registration. He said he had to add my husband to the application and run his credit. We agreed and my husband filled in his part. My husband has a little better credit than I do so we assumed it would come back better. He walked a way with the application and was gone for a long time. I started getting alerts on my credit report. They then pulled both my and my husband's credit report 5 more times and I got an alert that my credit score went down 6 points. I immediately locked my credit report before they could pull it again. At this point I was highly annoyed and had been there for three hours. He then came back with a new signed offer that required 7000 more down than the original offer. He said this was the best they could do now. I was at a loss so we added my husband with better credit and you pulled our credit 5 more times to give us a worse offer?! I was angry to say the least. Something is not right at this dealership. This is not my first time buying a car.this place is Shady. read more

Called Thursday to order a part for my broken down car, they're the only ones that carry the part. Was told it would be in Friday. Called Friday, was told to call back later. Called back later and was told the part would be in Saturday. Called Saturday morning, the part isn't in, call back later. Do not come to this place if you need a crucial part for your car, they have no clue what they're doing. read more

David Holmes, service manager, is an outstanding representative of Jim Norton's commitment to providing of customer service to people like us that have been returning for many for both sales and service. We've sent numerous family members to them and they've been pleased as well. David always looks out to make sure we understand what is really necessary for our vehicle currently or what can wait without causing more harm. He makes sure we can the discounts we are entitled to and will educate us as to how the condition developed and how to prevent reoccurance. Thanks Jim Norton and David for many years of committed excellence and personalized attention. Barbara and Ed Kollaja read more

Overall, very happy with Jim Norton Toyota. Let's start with the service department. They have a concierge service that is really nice right now! I had a 2011 Tundra Rock Warrior that had the dreaded check engine light illuminated on the instrument panel. I had very reliable local mechanic [Precision Auto Specialists, Broken Arrow] check the trouble code that was causing the check engine light. I then called Jim Norton's service department about making the repair. It just so happens that this failure was a common problem and Toyota had extended the warranty on this part to 10 years and 150K miles. I really didn't want to visit the dealer, so the concierge service picked up the truck at my house, made the repair and returned it within two days, all NO CHARGE. So, now my truck is repaired, and I was ready to trade it off. I had been looking at Jim Norton Toyota's new vehicle inventory almost daily. They just happened to have a 2020 4 Runner which was exactly what I was looking for. I have found and purchased all of my vehicles over the internet for the last ten years. It is easier and I have been able to get much better deals over the internet (myself) compared to Costo's or Consumer Report's car buying program. I made the internet contact, they quickly responded with a fantastic price! I had to negotiate a little with the trade in value of my Tundra, but I am very happy with the deal and the service from the salesman, Jason Kellerman. Car buying has gotten so much more transparent and easier than it used to be! read more

Jim Norton Toyota - 2020 4 Runner Nightshade Edition - Auto Repair Near Me - Tulsa, Oklahoma

Absolutely the BEST car purchasing experience EVER! It's my second Toyota purchase... My first purchase in AZ I thought was the best of a lifetime- and then I met Devin at Jim Norton! It was easy, I love when business is organic, natural and easy. Absolutely the BEST! read more

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I want to post as a former salesman at Jim Norton Toyota . Specifically want to emphasize Mike Rentchler the GM there. From an employee perspective and actual multiple car customer, I have yet to have a boss so amazing, respectful and caring about the employees there. Mike truly not only goes above and beyond in servicing his customers to make sure they get the best service, but also, me as an employee, he was a true mentor for me and many others. His true understanding of the role in leadership, compassionate, and respect glowed in a way that I've never seen before in a boss. At the end of the day your employees main focus isn't about money! It's about being respected and heard. Mike has mastered this skill. I would always jokingly tell my dad you could walk into his office and receive a pay cut and be so ecstatic walking out of his office happier than ever. He understands empathy, opened mindless and compassion I've never met in any former boss so far. --Benjamin Stenzel read more

Jim Norton Toyota - First day on the job - Auto Repair Near Me - Tulsa, Oklahoma

Staff is very friendly, but never gets back to you. I went in at the beginning of January because the cover on my truck bed ripped apart and I was hoping they would warranty it out. It's now the middle of March and I still haven't heard anything back despite repeated calls and voicemails. I've never had any issues before, but this go around I'm very displeased. *update* after contacting the manager he got back to me quickly and sold me a new cover at cost, but I waited OVER 5 HOURS for it to be installed!! They said it would take an hour and a half when I asked for an estimate. I used to be a big fan of JNT, but I'm now looking for a new dealer as their service has really gone downhill. read more

Used a coupon for a synthetic oil change. It was a good deal. Sadly the sales guy - Auston - came back with a suggestion that the tag light bulb be replaced. It worked though. may have been intermittent. BUT he wanted to replace the cabin air filter too. Said no of course and later looked at it. The filter is behind the glove box. The cover was still off and the filter was damaged when the "tech" put it back in. I sent Auston a message. NO reply! I have used JN in the past and have been impressed - NOT this time! read more

Jim Norton Toyota - Mauled cabin air filter - Auto Repair Near Me - Tulsa, Oklahoma

On April 5, 2024, I purchased a 2017 Ford F250 from them and traded in a 2019 Ford F150. As of April 29, 2024, the loan on my old truck has not been paid off and I still haven't received the title for my new truck. In the state of Missouri, if you don't pay your sales tax within 30 days, you have to pay a penalty! I have contacted Nick Craddock via email and phone and he just says "ya, our title department is behind, they will get it out to you and we will send a check to pay off your old loan. read more

Best selection, friendly service and deals in the four-state area. If I'm ever in the market for another vehicle, I'll see them first. It's worth the 180 mile round trip. Northwest Arkansas Toyota has lost my business. They cater to the business elite, who pay cash for vehicles. It's kinda hard to compete for a deal with that scenario. read more

By far the worst experience I've ever had at Jim Norton. Nothing but a scam to get your money. I went in for a normal oil change and when I went to pick up my car Kayla had informed me that there was an oil leak and on my estimate it was labeled $35 for transfer seal between transfer case and transmission. So she informed me that they are not sure if that's what it is but they'd have to run a diagnostic to confirm and repair and that is $100. Fine, absolutely I want to make sure that's what it is and get it fixed since it's only $35 for the part sure. So she called me hours later and said hey yes that is what's wrong with it however Jim Norton can't replace it because they don't do transmission work all we can do give you a new transmission. So I'm furious that if she knew in the first place they can't do transmission work why didn't she tell me that to begin with. And she quoted me for a $9040 for a transmission when she stated mine is working perfectly fine I just need that seal replaced which Jim Norton can't do, all they are able to do is replace the entire transmission. I highly do not recommend Kayla Wendt. She was not up front or helpful with this whole transaction and had absolutely nothing to say to me. If anything is wrong with your transmission don't go here! Cause apparently they can't do anything about it but replace your entire transmission. read more

Jim Norton Toyota - The bogus transmission she quoted me for when mine has already recently been replaced! - Auto Repair Near Me - Tulsa, Oklahoma

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Was dealing with about 5 other dealerships on the phone through text and calls. Jim Norton in Tulsa came with a good trade in value as well as a food price for the vehicke we wanted. Eric Vincent was our salesman and he was nothing but honest from the beginning and was always answering our questions within reasonable time. That is why we took the 2 hour one way trip to Tulsa to by our brand new vehicle. After the terrible experience we had with Joe Cooper I can not speak enough good words about this dealership. Thank you Eric and thank you Jim Norton!!! read more

The biggest asset this dealership has is Robert Blocker. With the car shortage and my car having died, he made sure I was up to speed on what was happening. When my car was delayed, he let me know. When my car got hit in the lot the day of pickup (by the detailers), he made sure I left happy and with a car until mine was fixed even though I know he didn't make any money from his sale to me as a result. He stayed late the day I picked it up to ensure I knew the features and was happy with my purchase. He's a gem, truly. read more

Honestly one of the worst car dealerships to buy from. They don't care about people, they just care about making money. Makes you wonder why they have barely any cars on the lot. I will say when I did purchase a vehicle from the used lot the people over there were a little nicer and helped to get me a good price on a used Toyota RAV4. Service department sucks, messed up more things on my car than fixed. Just overall really disappointing and glad I moved to Nelson Mazda right across the street. read more

This is the best dealership!! Great service dept and comfortable setting with option to purchase snacks while waiting or shop in the merch gift shop. read more

I've been very pleased w/ all aspects from the Used Car dept, Service & Parts! Everyone we've dealt w/ was very nice, professional & not pushy. Top notch facilities. Their Service Dept is spacious, w/ lots of comfortable chairs, TV's, Internet, cafe & even a play area for kids. Love, love, love our new used car! read more

I purchased an SUV from Jim Norton Toyota June/July 2023. This dealer has some disgusting unethical practices going on that i was not prepared for. I Responded to an ad on a used vehicle in Autotrader and TRUCAR with a given mileage, I live out of state in FL , was contacted by an Ashley internet, forwarded to a john michael, so i virtually review the car with the salesman i was given an email with more photos, all options, vin, showing mileage everything. I agreed to purchase, i obtained a sales agreement that showed the advertised mileage as listed in all advertisement and emails they sent to me. Send that to my bank , i sent wire funds with no negotiation. When they send a notary to my home little did i know that all the mileage points were now updated to reflect a much higher mileage without verbally disclosing anything. When i questioned the finance rep Deondre Graham and his oversee director Todd Burns upon arrival of the car which by the way does not represent this company well at all, he has terrible leadership skills and is despising to talk too which can be confirmed by other reviews. they simply put blame on sales and never took ownership. I was told i would receive a call from sales manager Kyle collins this was over a week ago. Still nothing. Disgusting sales tactics. Over eleven hundred miles placed on that vehicle under dealership care, even the title didn't reflect the correct miles. See the photos from the advertisement to the window sticker , to the initial agreement which showed the miles, then see agreement paperwork after they get the money wires of funds. Its disgusting don't deal with these con artists. Terrible car buying experience read more

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