The customer sevice and management have been amazing to work with after having a minor inconvenience

First and last visit. For $20.00 you run your car through the machine. Then I drove my car forward and directed to leave the area. My car was soaking wet with wet soap on my car. I think my car was better just dirty. I drove home and gave my car a proper wash. I could not leave all that now dried soap off my car. This is all about poor management. All four of the worker were just standing around. read more

$45 for inside and out and $5 tip. No. No. No. Ridiculous. Won't be coming back. I think it used to be $25 or maybe $30 for inside and out. What happened? read more

I visited Carmel Car Wash in Frisco for a standard wash. One of the workers sprayed bug solution on my windshield and left it sitting while he moved to another area. By the time he returned to wipe it off, it had already etched into the glass and wouldn't come off. Another tech tried as well--with no success. I filed a complaint and received no response from management. I returned the next day and spoke with Tyler. Rather than investigate, view photos, or speak to the team on duty, he simply said, "We didn't do it." No accountability, no troubleshooting--just denial. While he eventually found another solution that removed the residue, there was no ownership or concern for what caused the issue. The complete disregard for customer service and responsibility is the reason I won't be returning. read more

See all

Checked in today and noticed that their reviews are terrible, so I feel obligated to throw in my two cents. After trying EVERY car wash within a 5 mile radius of my house, I have landed here at Carmel and have been a customer for the past couple of years. Agree with another reviewer that car washes often get the bad reviews - owner error and employees with 10 million cars in line can make for a bad combo. I try to sneak by during the week when I have time instead of the weekends, and it has done me well. Staff is always kind and reasonable, happy to do something if I point it out as missed. They also have nice deals if you buy one of their gift cards. Their equipment has never caused any scratching or other issues (yep, had that happen in another nearby place) and everything is clean and well-maintained. Are they perfect, no, but I'll use a bell curve for grading and consider all the others I've tried in that grade. read more

Carmel Car Wash - Outdoor waiting area - Car Wash Near Me - Frisco, Texas

Charged $45 and was done in 7 mins with not even basic cleaning. I showed the lady to clean few areas she dint even touched . She cleaned one and her boss came, she told him something and he literally told me your car is dirty and both left unfinished. read more

With all the construction around here my car seems to stay dirty. I like going through here for a quick standard wash, they're pretty cheap compared to other places around here and they do a great job for $10. Keeps my car clean enough for it to just get dirty again the next day. read more

I paid $20 to run my car through the wash with a hand dry on 6/14/25. After the wash my outer weel wells were still dirty and they needed to be wiped down. I asked if I could quickly wipe them down and the guy shook his head yes with a smile. Then another employee came over and told me that I cannot use their towels. He told me they were only for employees. He then took the towel before I could wipe a small spot off. Then I complained to the car wash manager, Tyler Cruz and pointed out the employee. I was frustrated and told him that that guy should not be working here. I asked Tyler Cruz (Store Manager) if he would wipe the outer weel well off and he told me that they do not do that. The manager then asked me to leave. He told me that I was clearly angry because I was shaking. I told him "Your damn right I am angry, and we will never be back". This guy knows nothing about customer service. So, the poor customer service and poor leadership comes from management down Carmel Car Wash on Eldorado PKWY Frisco, TX 75034. On their website they also tout that they are A+ rated by the Better Business Bureau (BBB) and the BBB says they are not accredited... "Carmel Car Wash This business is NOT BBB Accredited" Not good. read more

I have come here before just for the drive through and used the vacuums to do the rest. Overall not bad for a quick wash. I decided to try their full service and that was a different story. It was a weekend so I expected to wait a little and you could tell they were busy. What I did not expect was for cars that came 10 minutes after mine to be started while mine stayed untouched. It is even more frustrating when all the cars have time stamped receipts in the window so it should not be hard to determine which car is next. It wasn't until I asked to speak to someone to either explain or give me a refund that anyone even moved to start my car. Someone came out to tell me "he would check the receipts" and oddly enough he said nothing and only state that they would start. Each car seemed to just have one person working on it which did not seem efficient or effective. Once they were done I got in my half cleaned car and learned my lesson one I saw my barely cleaned interior. Save your money. read more

See all

I tried this car wash a few times, but I was not satisfied at all. I always paid for the full service wash, which is expensive however when I pulled around for the girl to towel dry my car and vacuum it, she went straight to doing the interior so my car had water spots all over it. What she did was let it air dry (see attached pics). I was not happy and complained to the manager Mr. Cruz. He offered no apologies and didn't seem to care at all. Now that I have read all the reviews on this site, I see I made a mistake by using this car wash. I will not be back. Don't waste your time or money here. read more

Carmel Car Wash - Water spots where the girl didn't wipe the vehicle down. - Car Wash Near Me - Frisco, Texas

See all

I do not like dishonest businesses. If your basic car wash includes hand prep, then do the hand prep. I am attaching a pic where it says this. So many employees there but no one bothered to hand prep. This location also did not have a mat wash machine. read more

Carmel Car Wash - All washes are suppose to include hand prep - Car Wash Near Me - Frisco, Texas

I feel bad for car wash places because I feel like the majority of the bad reviews they get, are from people not using common sense and leaving the mirrors out, or just doing something stupid, or driving a car through with loose parts lol. But I've been through this place in a few different cars and I've never had any issues. The quality of the car wash is very good, the line moves quickly, and they do a great job hand drying the car. The staff is also always very friendly. This is my go to car wash place! read more

Carmel Car Wash - Car Wash Near Me - Frisco, Texas

Carmel Car Wash 5780 Eldorado Parkway, Frisco, TX 75034. Went with my wife to get my truck washed last weekend. The car wash destroyed my antenna in the process. I reported it and they did an "incident report". The manager, Tyler Cruz, contacted me later in the week by text message. I was told he "reviewed the video" and my antenna was already broken. - That's a lie. He said he wouldn't do anything about it. I inquired about any consolation and there was no response. All said, they don't take any responsibility for their employees or the car wash. I typically go to another car wash closer to home but we happened to be shopping the the area, so I took a chance. If you like your vehicle, you won't bother with this place. read more

This might be the worst $25 Ive spent in a long time. I paid $20 for the Work package because they were going to towel dry it. There was no light indicating that I could put it in drive when I finished through the car wash. Then I pulled in to have my car towel dried and it took five or 10 minutes for somebody to come over and they dried it and did my wheels in like three minutes. When I went to vacuum the car myself, there was water dripping everywhere after I already tipped five dollars to the guy. I asked if I could please use one towel and they said no. Not allowed. read more

Super Clean Package for $49.95 huh? Suppose clean is relative, so if you're expeditions to have a less then mediocre car clean, this is your place. Me on the other hand... unacceptable. My standards may just be high, I'm from California and a $19 car was gets your ride looking right. Packages above that price, you can eat off any part of your car. So here's my problem: 1. They took a whopping 10min, I knew it was too good to be true. When my mom & I tried to talk to them, "can I check out the car, it was too fast" they just brushed us off and walked away. 2. That leads to customer service. Horrible 3. Just look at the pictures. I wasted a 50 Bill for something the drive through car wash at Shell can do better for $7.95. You're welcome for tipping. That's because my mamma raised me right. read more

See all

I jusy came here maybe 20 minutes ago and had a lady and young looking kid dry the exterior of my car after I got it washed. The lady was making very rude comments in Spanish about my appearance, the only reason I heard her was because of how loud she was talking. I very obviously look Hispanic too so she clearly didn't care that I could understand her or not. Aside from the absolutely terrible service from that woman, she didn't even dry my car off that well. Easy to say I won't be coming back and I'll be telling people I know that use this place to use a better one I know of on Preston road. read more

Poor water quality and over priced. The worst spot free water finish. The blowers do not do dry. I've tried this place twice with the same results: completely wet vehicle when I leave forcing me to pull over and hand dry myself or else the car will be covered in water spots. read more

The sales guy sold me a $90 car wash for a deep clean detail (wasn't on the list washes to choose from) and this is what the passenger side looks like. They were dealing with a customer who had a flat tire when I got to my car, so I didn't complain. Tipped before I saw the inside of my car, so that's my fault, but I definitely won't be back. Have been a customer at this location for 3.5 years. read more

Carmel Car Wash - Passenger seat - Car Wash Near Me - Frisco, Texas

Worst car wash ever...kept stopping and didn't clean very well. Employees are rude, and they don't towel dry unless you spend $20 on exterior wash. Will never return!!! read more

So I went in for a full service wash which includes wipe downs and everytine I leave I notice nothing has been touched on my consol. This happens everytime. I've been going here for over 3 years or more and it's always hit or miss. I didn't even bother this time going back because they always seem to act like it's me yet there is dust and junk left in the main console. My truck does stay fairly clean but that doesn't mean they should skimp on doing what I pay for. read more

See all

Absolutely garbage service. We paid $15 for the worst car wash ever. Most of the dirt on the car didn't come off- when we asked an employee for a rag (which most car washes offer free to customers to borrow) the employee Mario told my husband he could fill out paperwork and get a job there if he wanted a rag? Rude. Unlike another car wash up the street each self vacuum station requires you to share with the people next to you. Terrible value, terrible employees- will not be coming back read more

I honestly don't know where to begin with this place. The disorganized staff, bad quality of work, or even just the fact that no one speaks English and can tell me why it takes 2 hrs to finish a wheel deal plus. I thought that since I waited so long I would have at least had quality work but nope. Water spots everywhere, none of my windshields were cleaned? It's just really frustrating to waste so much time waiting for such an incomplete job. I will not be coming back. read more

I am a disabled, Marine Corps Veteran in the transportation industry. I stopped by this car wash on the way to a professional pickup for my business. I pulled through the wash & when my car came out my entire rear, quarter panel was torn off. The owner or GM was not available for me to talk to, and was told to come back tomorrow. MY CAR IS ILLEGAL TO DRIVE @ THIS POINT & NOW I CAN NO LONGER MAKE MONEY UNTIL THIS ISSUE IS FIXED. An employee named Juan helped me try and put the panel back on temporarily and taped it down, but it came right back off as soon as i drive back on the highway. The owner finally had a liaison call me back & report that they are "NOT LIABLE" for the damages, due to pre-existing damages (there have been zero accidents with this vehicle & no prior damages). After reading the reviews, this is obviously not The first incident they've had with the exact same problems to other vehicles. There was a brand new Mercedes that had its rear panels taken off as well. read more

See all

Got the wheel deal today, not much of a deal, wheels are still dirty and bird poop still present. Worse part about it was my non-collapsable side mirrors on my 08 RS4 collapsed on the driver side. Tried explains to management what occurred but instead Tyler said as your car ages parts will fall off, furthermore looking through the review looks like this had happened before. I don't recommend this place, or their management! read more

Carmel Car Wash - Car Wash Near Me - Frisco, Texas

See all

the rating speaks for its self , don't come here unless you wanna be lied to and scammed , I specifically asked if it rained that same day or after if I could bring my car in again as I only got an exterior wash and they told me yes , when I come back I am told that they do not do rain checks even after spending 25$ for just an exterior wash, I was thinking about getting the membership with them too but after this I will never ever be going back . You don't lie to someone to earn their business read more

I have an SUV. Just did the basic wash and the back of the vehicle was still dirty. Not sure what happened that the wash missed the entire back. read more

Ive been going here for years. Their detail ppl are always nice and do an excellent job. I use to work for dealerships and im picky Pro Tip: tip the detailers upfront & well, you know like they need to live on & guess what? They remember you and make things SHINE read more

I'm so disappointed. They did a terrible job on the $25 wheel Deal. I even tip the guy $5 hoping it will correct some of the miss stuff. The inside was still very dirty. Residual from spray was left on my entire dash. Sloppy job. I will not return. read more

See all

**Service Declining Alert!! I've been using Carmel Carwash on Eldorado location a few times using their detailed work. Until today, people working there have always been very hardworking and courteous. Today, under new "shift manager" named Taylor, things have changed! Today, I received a free $10 Wash when I reloaded my membership card, sounded like a good deal. However, the only bug that was on my windshield was still there when I came out of Wash plus there was a film of thick dust still lined up on the weather strip at the bottom of the windshield. When I asked for something to wipe it off they mentioned that they don't do that any more. I said ok, maybe they can push me through the wash again...as I felt it could have been remedied by washing again...So, I went to the cashier to show the bug and the dust line, where the cashier looked powerless and scared to make a decision calls over this new manager named Taylor. Taylor comes over, then he kept looking away from my truck when I was mentioning my concerns repeating himself a few times, "I can't see anything wrong and what bug??...what dust"??. He had me so upset with his dismissive anger, I never wanted to come back to this place again. I asked for a refund of my $60 add. He says, well we don't want people like you anyway. Omg, I asked, what do you mean people like me as I have lived in this area over 45yrs, I have come to his location of business and the guys used to running the place were polite and valued every customer. Treating folks with respect Taylor DID NOT!! He had absolutely no skin in the game and could care less. I asked if the owners knew how much the service of this location has declined, but he said they don't care and neither does he. I refuse to accept it and that is why I'm leaving this note on Yelp, Google and on their website. Ultimately, I was forced to ask for a refund, which he did, however he kept my membership card which still had $25+. I had to make a U-turn through all that traffic then wait on him to come back again finding the card in his pocket to give back to me. Not once did he apologize for forgetting to give me back my card, but instead still showing his stellar lack of customer service by being disrespectful. Carmel Car Wash Corp., please provide some sensitivity training to Taylor, or you continueto loose your loyal customers. read more

So I am not big on writing reviews I only do it when a place really deserves it. I have been to this car wash a few times. The guys go above and beyond my expectations. Never try and over sell me. Only offer me what will help or possibly getting more for my money with a package they have running at the time. I drive a lifted jeep with big tires and it's never an issue. If they miss something I point it out and it's immediately fixed and the employees do it with a smile. I now drive past 3 car washes to come here because of the employees. You can get your car washed anywhere. But the employees make the difference. read more

Carmel Car Wash - Car Wash Near Me - Frisco, Texas

It is just OK, it was a mediocre car wash and interior clean out. They were busy. But I do believe you get what you pay for a $25 car wash, definitely not a detail clean. read more

This recently opened car wash is disappointing. Over priced and under delivering. You can't do "a la cart" and so they force you to spend a minimum of $15 just to get a wipe down. The wipe down was a joke! Left 1/3 of the car wet including mirrors. Will never use this place again. read more

Service here is not good not to mention the car wash machines they have are faulty and may damage your car. My car got stuck in the car wash one time with the brushes running at full blast for about 3-5 minutes and I tried calling the front desk, no one picked up. Left multiple messages and no one called me back read more

The price was a little high for a wash and wax and no interior cleaning. I paid $18. The attendants seemed friendly enough, but the quality of the wash and their effort was subpar. There was still pollen and dirt all over my hood. The other attendant didn't treat the tire very evenly. There were plenty of bare spots. I've attached photos. read more

Carmel Car Wash - Car Wash Near Me - Frisco, Texas

See all

This is the second time I've washed my car at this location and I was reminded why I don't normally frequent Carmel Car Wash. Albeit, I got the $7 wash, I still shouldn't have to go back with a garden hose and try to wash off bird poop around my vehicle. There are other car wash businesses in the area that offer a $6 wash with complimentary hand towel service. Try the one on Preston Rd, for example. Also, I noticed some paint chipped off on the left passenger side of my vehicle, something I did not notice before I entered the "pressure cooker" of the tunnel wash. I think they may need to lay off the water pressure coming off the side of the car wash and possibly reduce the output of the dryer at the end of the tunnel......I thought my windshield wipers were going to blow off. Either that, or offer customers to tape down the wipers so that doesn't happen at the end of the wash. The consolation prize for a crappy wash may be using their free vacuums, but you may need to use earplugs if your interior cleaning may take over 5 minutes!! read more

See all

I normally don't post reviews, but I was really disappointed in the service I received here. Everyone was very friendly but the cleaning service was not great. I got the full service wash- wheels deal. It says "wipes dash" & "air fresher". I know some car washes put the freshners under seats to keep them out of sight but it doesn't smell like anything. I'm mostly disappointed because my car looks dusty on the dash still. Upset I paid $25 for this. I just got home and noticed the back of my side piece. Manager was very helpful in finding the back mirror piece and putting it back on and had my whole interior re-cleaned. It took way longer to get my interior cleaned this time so either the manager upgraded my cleaning service or this was how they were supposed to clean it in the first place. I'm satisfied with the way the manager handled my complaint. read more

See all

I'm new to the area and have not found a car wash out here yet. Initially I planned on going to Arlington over the weekend to go to my usual spot but never made it. I was very hesitant to come here given all the bad reviews but my car was filthy and needed to be washed BADLY!! I went after work on a Monday and thankfully it wasn't busy. I initially planned to just do a simple car was but then changed my mind and had the wheel deal (I think that's what it's called, it was $25). Anyways, I was pleasantly surprised at the job done. They did a great job. The interior was cleaned really well and shiny. The staff was friendly and did a great job. I will be back!! read more

I had been to this wash 20 times or so since it opened. I have always gotten various wash options above the base wash. Each time I've come the employee you pay at the entrance of the wash tries to upsell to higher cost wash. I absolutely understand the need to do that, however the way they do it is always a bit suspect. Today, I wanted to try their base wash and the snarky employee says "this wash wont even get the bugs off." This theme of insulting the wash I select each time INSTEAD of selling me the benefit of the better wash is a culture there. This isn't about the singular employee, I've encountered this everytime I've been here. Who wants to feel like what they pay for is crap? read more

Wanted to give this place a try since it's new . My daughters car had some mud on it and we asked how much it would cost to make sure the mud was removed since I wasn't sure the regular car wash option would removed all of it. My quote was $20.00 to remove the mud and then $15.00 for a car wash, so $35.00 for a basic wash and to get mud off the front . I can see why the car wash was empty and no business on a Sunday afternoon . We won't be back , went down the street and had it done for $9.00 read more

We've been bringing our cars here for a long time. They always do an excellent job. Have not had a complain. Usually do full service, even the basic one, it's really good. read more