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    Carmel Car Wash

    1.9 (82 reviews)
    Closed 7:30 am - 8:00 pm
    Updated 1 month ago

    Services - Carmel Car Wash

    Auto detailing work

    Carmel Car Wash Photos

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    Reviews With Photos

    Spots etched into the window by a solution they used.

    I visited Carmel Car Wash in Frisco for a standard wash. One of the workers sprayed bug solution on my windshield and left it sitting while he moved to another area. By the time he returned to wipe it off, it had already etched into the glass and wouldn't come off. Another tech tried as well--with no success. I filed a complaint and received no response from management. I returned the next day and spoke with Tyler. Rather than investigate, view photos, or speak to the team on duty, he simply said, "We didn't do it." No accountability, no troubleshooting--just denial. While he eventually found another solution that removed the residue, there was no ownership or concern for what caused the issue. The complete disregard for customer service and responsibility is the reason I won't be returning.

    Outdoor waiting area
    Cherryl B.

    Checked in today and noticed that their reviews are terrible, so I feel obligated to throw in my two cents. After trying EVERY car wash within a 5 mile radius of my house, I have landed here at Carmel and have been a customer for the past couple of years. Agree with another reviewer that car washes often get the bad reviews - owner error and employees with 10 million cars in line can make for a bad combo. I try to sneak by during the week when I have time instead of the weekends, and it has done me well. Staff is always kind and reasonable, happy to do something if I point it out as missed. They also have nice deals if you buy one of their gift cards. Their equipment has never caused any scratching or other issues (yep, had that happen in another nearby place) and everything is clean and well-maintained. Are they perfect, no, but I'll use a bell curve for grading and consider all the others I've tried in that grade.

    Diona J.

    I have come here before just for the drive through and used the vacuums to do the rest. Overall not bad for a quick wash. I decided to try their full service and that was a different story. It was a weekend so I expected to wait a little and you could tell they were busy. What I did not expect was for cars that came 10 minutes after mine to be started while mine stayed untouched. It is even more frustrating when all the cars have time stamped receipts in the window so it should not be hard to determine which car is next. It wasn't until I asked to speak to someone to either explain or give me a refund that anyone even moved to start my car. Someone came out to tell me "he would check the receipts" and oddly enough he said nothing and only state that they would start. Each car seemed to just have one person working on it which did not seem efficient or effective. Once they were done I got in my half cleaned car and learned my lesson one I saw my barely cleaned interior. Save your money.

    Water spots where the girl didn't wipe the vehicle down.
    Tom S.

    I tried this car wash a few times, but I was not satisfied at all. I always paid for the full service wash, which is expensive however when I pulled around for the girl to towel dry my car and vacuum it, she went straight to doing the interior so my car had water spots all over it. What she did was let it air dry (see attached pics). I was not happy and complained to the manager Mr. Cruz. He offered no apologies and didn't seem to care at all. Now that I have read all the reviews on this site, I see I made a mistake by using this car wash. I will not be back. Don't waste your time or money here.

    All washes are suppose to include hand prep
    Sana R.

    I do not like dishonest businesses. If your basic car wash includes hand prep, then do the hand prep. I am attaching a pic where it says this. So many employees there but no one bothered to hand prep. This location also did not have a mat wash machine.

    Jacob K.

    I feel bad for car wash places because I feel like the majority of the bad reviews they get, are from people not using common sense and leaving the mirrors out, or just doing something stupid, or driving a car through with loose parts lol. But I've been through this place in a few different cars and I've never had any issues. The quality of the car wash is very good, the line moves quickly, and they do a great job hand drying the car. The staff is also always very friendly. This is my go to car wash place!

    Did y'all wipe anything down?
    Sabina C.

    Super Clean Package for $49.95 huh? Suppose clean is relative, so if you're expeditions to have a less then mediocre car clean, this is your place. Me on the other hand... unacceptable. My standards may just be high, I'm from California and a $19 car was gets your ride looking right. Packages above that price, you can eat off any part of your car. So here's my problem: 1. They took a whopping 10min, I knew it was too good to be true. When my mom & I tried to talk to them, "can I check out the car, it was too fast" they just brushed us off and walked away. 2. That leads to customer service. Horrible 3. Just look at the pictures. I wasted a 50 Bill for something the drive through car wash at Shell can do better for $7.95. You're welcome for tipping. That's because my mamma raised me right.

    Passenger seat

    The sales guy sold me a $90 car wash for a deep clean detail (wasn't on the list washes to choose from) and this is what the passenger side looks like. They were dealing with a customer who had a flat tire when I got to my car, so I didn't complain. Tipped before I saw the inside of my car, so that's my fault, but I definitely won't be back. Have been a customer at this location for 3.5 years.

    So I went in for a full service wash which includes wipe downs and everytine I leave I notice nothing has been touched on my consol. This happens everytime. I've been going here for over 3 years or more and it's always hit or miss. I didn't even bother this time going back because they always seem to act like it's me yet there is dust and junk left in the main console. My truck does stay fairly clean but that doesn't mean they should skimp on doing what I pay for.

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    17 days ago

    The customer sevice and management have been amazing to work with after having a minor inconvenience

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    Ask the Community - Carmel Car Wash

    Review Highlights - Carmel Car Wash

    What I got instead was certainly fast service but also a fairly in depth wash and interior clean.

    Mentioned in 2 reviews

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    Cougar Car Wash

    Cougar Car Wash

    (19 reviews)

    I like the equipment and chemicals utilized. All works as a…read moreself serve car wash should. My issue is being overcharged for use of wash. The "stop" button, obviously does not work. Once again, I was charged $25.00 to wash my car. No way I used this much time. I can't afford to use "tap to pay" at $25 a pop. Quarters are too inconvenient. Owner, if you read this, what do you suggest? And, how do I get a refund on the overcharge?

    Cougar isn't glamorous and they have basically zero customer support but because they manage to…read morekeep everything running and they keep the place clean, they win the 'best self service car wash business' competition in the Frisco, Colony, Little Elm area. Basically, every other self service car wash business within 10 miles is utterly horrible and Cougar, while not glamorous, gets the job done so 'In the land of the blind, the one-eyed man is king.' If you need someone to talk to about your car wash experience at Cougar, you should probably get your car washed elsewhere because Cougar tends to have various anonymous people 'running' the facility, most of whom are never there and who also provide no means for contacting them. If you wash your car at least once a week, install the Coinless app and you'll be automatically be charged $25 / month which nearly always covers the time required to wash your car so it is worth it because you are basically paying a little over $6.00 per car wash. ($25/4 = $6.25). If you don't wash your car that often (let's say once or twice a month), then of course your cost per car wash goes up ($25.00/#washes per month) is $25 per wash if you only wash your car once a month. Since I have recently scaled back the number of times that I wash my car per month, I elected to delete my account from within the Coinless app, which, as far as I can tell, is the only possible way to keep them from charging me another $25 on the 23rd of this month. Similar to the Cougar Car wash, it is extremely difficult to actually find someone to talk to at the 'Coinless' company so I'll be watching my bank account for any future charges to my bank account after I delete my Coinless account via the Coinless app. Moving forward I'll just use quarters to pay for my car washes at Cougar.

    Carmel Car Wash - carwash - Updated May 2026

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