The guys at Carmel Towing were awesome ! My daughter's vehicle broke down while camping in Big Sur and they helped us so much! Very trustworthy and kind and I was so impressed!! Thank you so much ! read more

Andrew showed up quickly on a Sunday when we had two flat tires. Quick, friendly and incredible helpful. It was a rental and he just took over and dealt with Avis for us. Gold star! Turned an annoying occurrence into the easiest solution. read more

Carmel Towing - Towing Near Me

Poor timing but I have used Carmel Towing three times in the past three weeks. Always on time and concerned about doing it right. These guys are the best, hands down read more

Battery died yesterday at the Barnyard while my mom & I were out shopping. Andy was there within minutes to give us a jump, and waited by until his driver came to install a new battery for me on the spot. New battery was in within 8 mins with no labor fees. Excellent experience; Andy and Lorenzo were extremely professional and kind & we felt so lucky to have had their help. What could've been a very stressful time went off as smoothly as it could have. Can't thank these gentlemen enough. read more

Woke up with a flat tire on the day we were to leave our campsite and called AAA. Jesse our tow driver showed up and saved the day. He was top notch and helped us patch the tire to get us back on the road. He opted to check our tire if it could be patched rather than use the spare. He saved us money and got us back on the road right on time at check out. He even helped me hitch my trailer and hook me up securely. We were blown away by his helpfulness and service. Thanks Jesse. The Aguirre's are grateful for your help. Stay safe out there! If you need assistance on the road in this neck of the woods use Carmel Towing. Grade A++. read more

Andy at Carmel Tow could not have been nicer or more accommodating. After our big Christmas storms, all the towing companies were slammed, but Andy came to my aid quickly, was funny and made the whole process incredibly easy. I am so grateful and highly recommend Carmel Towing. read more

Enormous thanks to Carmel Towing.......Responded so quickly to my need to start my vehicle ....stranded in a remote area.....and successfully got me going quickly with friendly ...extremely helpful service......and describing how to deal with future occurrences.. Tops in all aspects. read more

Got gas here Saturday morning, did not use the tow services. I believe the fuel station is call Alliance Fuel. Gas was consistently priced, close to $6. Station offers self service, gas and diesel. read more

Carmel Towing - Carmel Towing (Alliance Fuel) - Towing Near Me

I had to call Carmel Towing twice in two hours for a battery that needed charging. It's more difficult to go through the AAA call center but it's important that a Carmel Towing gets credit for the call. Our technician arrived within 10 minutes of my car the first time When I called the second time I was told Lorenzo had just driven out to Carmel Valley so we waited. Had lunch. I called Lorenzo and he was at our car within 10 minutes. These guys are great I highly recommend. read more

this company is dishusting. they came with the wrong equipment. regardless of the notes and when i spoke with them over the phone. the driver was harassing me, driving by after he did NOTHING, the guy took my drivers license then called his manager to cry that he couldn't do his job. NEVER ask these people to help you, they don't know what they're doing and make you feel bad for even calling smh. terrible that AAA has to have you guys as someone to "work". read more

I can't even believe how bad the service I just received over the phone was. I have used them many, many times over the years as my go to home town towing service. Rude, hostile, irritated at me for simpling asking questions nicely. Refused me service and just kept repeating over and over call back some other time with no further answers or discussion aloud. Eventually told me "you know what there are other tow companies you can call" full of attitude. I will never use them again for the 30 or so cars I manage. read more

Beware of price gouging. I had Carmel Valley Towing help me with a lockout, and even though I was only 15 minutes from their shop, they charged me $300 to unlock my vehicle. It was a non-emergency, but since I was out of cell phone range, I had to have the police call it in. When I spoke to the owner, he stated that the call wasn't expedited but that they simply charge that much when the police make the call. He readily charged me 3x the regular rate although it did not cause any inconvenience to his business. Customer service was lacking and there was no attempt to understand the human side of the situation. If you're in a pinch, call a different company. read more

Amazing customer service! I was in need of a tow (obviously) and our insurance company's roadside service had "no idea when we can get to you". The 2 other local companies declined to service our address (yes a windy/narrowish but not impossible road in Carmel Valley). One was actually kind enough to then refer me to Carmel Towing. I called and spoke with Andy. Before I explained anything I told him our address and mentioned no one has been willing to come to that location. Immediately he said, "That's no problem at all." And then he was able to get someone to our house within 45 minutes! (Which means they left their location asap.) I didn't get my driver's name but he was polite, kind, and we had a great chat en-route to the service department. While I hope we don't need service often, Carmel Towing is absolutely my go-to company from now on. Highly recommended! read more

Absolutely above and beyond service. I needed a new battery and AAA was making things more difficult than they should have been. From the moment I was contacted by Andy, I felt like someone CARED. Long, unhappy story short he followed up, sent someone (Lorenzo?) and it was all taken care of with a smile and even a followup phone call to be sure all was well. Will happily recommend to local friends and family. Customer service doesn't get better than this! read more

Clem was a rockstar lifting my 800+lb safe!! I even made him pose!! super helpful, smart, fast service, great company. Highly recommend!! read more

Carmel Towing - The sob of a safe that was on its side is now upright!! Yeah!! with rockstar Clem!! - Towing Near Me

They are such nice people and really helped me out! They are quick and helpful! Thank you!!

Excellent communication... by sheer luck, Carmel Towing was sent to me via roadside assistance plan with my insurance. Dispatcher & driver were professional, kept me updated on the delay to my car, & safely brought my car & I to a shop in Salinas. THANK YOU!! read more

Carmel Towing - Towing Near Me

Really like the work Mark (Marc) did, in replacing a battery for me on our rdx last fall. I will be using carmel for sure in the future...next week when a classic car of mine will need some towing to a nearby shop over to Monterey Thank you Mark!!! read more

Mark was amazing! The knowledge of a Porsche he re-started was incredible. I learned so much about the proper care of our car. The maintenance and who to take it to locally for truly professional service! Thank you Mark. You're a wealth of knowledge! read more

Had an issue, stand up owner who sent the extra mile. It was a pleasure dealing with Mr Hill, and I'll keep them in mind next time.

Arlan saved my butt! He went above and beyond to not only give me a tow to a locksmith that was a 45 minute drive away, but was friendly, patience, and professional the whole time. He took his time and cared to make sure that my car was not damaged at all during this process. Thank you my friend Arlan!!! read more

These guys are awesome! I was in a bad situation with my Ford Explorer stuck on the edge of a cliff in the Carmel Valley foothills. Difficult property to get to. Not only did they show by the ETA they gave me, they took the time to assess how best to get my car out without damaging it! I'm so thankful for their service. I highly recommend Carmel Towing! read more

mein auto battery was kaput 2times in two weeks.. but zee Volks at Carmel Tow saved mein bacon with speedy, and most professional zervice..most impressive and worth 90$ usd.‍ ... read more

Carmel Towing - Carmel Tow 2zee rescue! Big Danke to U..!!! - Towing Near Me

Giving two stars because the arrival time was fast and they jumped the car and got it running. Negative three stars for a) getting into my car unannounced while myself and the kids were in it instead of asking me or my husband to start it and then b) announcing loudly to my husband, "Tell her to put on a bloody mask!" I had put my mask on as soon as he got into my car, but apparently it went unnoticed because he was so busy touching every surface he could get his hands on. We're grownups, man, feel free to speak to me directly next time. read more

I stopped by and got gas at the Alliance gas station connected with Carmel Towing yesterday. Not only did I get my windows washed while the gas was pumping, but I got a huge smile and warm greeting from Andy. I love filling up at this station, it makes me feel like a little bit of old Carmel still exists. Thank you Andy! read more

This company hires people who are not considerate of people with disabilities. An employee from this company illegally parked in a handicapped loading zone and blocked a handicapped parking spot. When asked to move, he rudely replied "i'll bloody move it in a minute". He stayed parked there for around 20 minutes. During that time the spot could not be used by people who needed it. The Trader Joe's parking lot in Monterey is very busy and only has two designated spaces for handicapped drivers. Customer service by this company needs to be reconsidered. read more

Carmel Towing - Towing Near Me

Carmel Towing responded to my request for a battery replacement incredibly fast. The service of quick and the service technician, Mark, was very friendly and helpful. I will definitely use Carmel Towing again in the future. read more

What do you do when you are alone with your daughter and try to start your car in Big Sur at night and NOTHING?!?!?!? Call Carmel Towing & Garage! Josh came from Carmel in the dark to find my vehicle which was at Glen Oaks in Big Sur. Triple A didn't pass on the tricky direction# to find us at the cabin but Josh called to see if I had been picked up yet. I hadn't so I walked up to Highway 1 and flashed my phone so he could see which dark driveway to turn on. He was not able to jump start it so off it went to Carmel Garage. Josh was AMAZING, efficient, courteous and knowledgeable. I was relieved knowing he was dropping our car off at a garage in Carmel. Call them for help! 831-624-3827 Please see my review of Carmel Garage ( also ) read more

Andy Hill is clearly a highly experienced businessman. He excels in EVERY aspect of customer service: professionalism, promptness, communication, politeness, attentive listening, responsiveness, and more. Andy is uber hard working, yet his quickness, his sunny disposition and his upbeat personality make his work look easy. Andy turns a not-fun road drama into a pleasant day! No joke. This Gentle Road Warrior Angel is definitely the one to call on for dependable, professional help. read more

The owner and workers are as great as you can ever ask for they are all team players best place to get your car towed and also fixed. Don't miss out on a great experience with them read more

Carmel Towing - This place is great they train you very well if they see potential - Towing Near Me

On Father's Day 2019 my wife and I were on a motorcycle ride returning from Morro Bay to Morgan Hill, CA. After eating lunch in Big Sur, CA our motorcycle wouldn't start and a tow was needed. AAA was called and Carmel Towing was dispatched by them to assist us. The tow truck arrived within about an hour and our tow driver (Arlan Galeano) was excellent. He took us from Big Sur all the way to Morgan Hill late on a Sunday afternoon. Although it was definitely not fun needing a tow, having Carmel Towing come to the rescue was as pleasant as the situation could be expected under the circumstances. My wife and I absolutely recommend Carmel Towing if you find yourself needing their services. read more

I can't say enough good things about Andy and his guys at Carmel Towing. We have used them for towing services on a few occasions and they are always on time, always professional and friendly, and they are problem solvers. We also have used them for a battery jump and ultimately a battery replacement, and again, the work was done in a timely manner and done correctly. Andy always follows up and responds quickly - he even gave me his cell phone and responded to my texts when we had an issue with the work done on our tires by a tire service in Seaside. Carmel Towing is always our first choice when we have to deal with car problems. Our most recent experience was with their tow truck driver Tony who we just loved! read more

Had a dead battery and called Carmel Towing. Mark, their battery specialist came out to my house to jump the car and was unsuccessful. Said the car needed to be towed in to shop and had another call he had to go to. Carmel Towing sent out a tow truck to haul in to the Chevy dealership. The dealership immediately hooked a jump start kit up to the truck and started the vehicle the first time! Total cost $70 for the unsuccessful jump and $95 for the tow. I called Carmel Towing dispatch and informed them of the situation and they said the battery specialist must have not had their equipment fully charged and would let him know...."sorry." No offer to make it right by reimbursing the unnecessary tow expense. No to mention, I had spent my whole day and on something that should have been easily fixed in the first place. Very disappointing. Would reach out to alternative company if you need a jump start. read more

Came exactly when they said they would and driver Ibrihim was so positive about it and made us feel better. Best customer service ever experienced. Its not easy when two girls break down on a deserted highway and no service but Ibrihim went above the standard. Very grateful for their professional and swift services. read more

I made a verbal agreement with their dispatcher that she was going to send a truck. She decided not to because she didn't get a ticket from AAA. I had to wait 3 hours and then when I complained I got "sir'd " A million times. Unreliable, rude lady. Their driver was v nice. But still beware of this place. read more

Karen was so kind when I had to come let go of my camper van! Enrique helped me gather my things with a broken collar bone and the let me take my time to gather my things on a Friday afternoon! They were a great service and I am so grateful! read more

No confidence, but they are only resourse in town. Called for assistance , ran out of gas on side of road in Carmel, not on HWY 1( where road assist patrols). AAA sent Carmel Towing , who responded quickly. He told me they could not put gas into my car due to design of the gas cap- stated they could only tow the car to their gas station to fill. Advised me carmel has a lot of hills and people run out of gas often while visiting. Representatives from carmel towing called over for other associate to bring another tow truck to bring my car to his gas station and he left pretty qickly. I called AAA to verify, who said they never heard of this situation. I called dealer (so there was plenty of time on road side) Dealer explained adapter is needed since my car has specific type of gas cap-adaptor is located w spare tire or tow operator carries since this is common....I called carmel towing my self and found associate on his was to my location. I explained the situation, he said he was on his way. I discussed the situation, and waste of time carmel towing created for us both by insisting my car needed to be towed when it didn't. Owner rolled his eyes, hit me up for cash, put about half gallon of gas in my car and left. Yes they responded quickly, but they know they are only resource in that area. read more

One of their drivers was parked in a "no parking" zone in front of our business. In addition, he was blocking off a handicapped parking spot. We asked him to move his car (in case he was not aware) and instead he told us "I'll bloody move it in a minute". Then he stayed for almost half an hour. Customer service is clearly not their specialty. read more

A 20-year-old daughter left stranded at Andrew Molera State Park by Carmel Towing! When father called Carmel Towing to pick up cold, frightened daughter stranded at park after her car went 5' over embankment, Carmel Towing "passed" on the assistance! Daughter left to fend for herself for over 4 hours, in the cold and dark! Absolutely inhumane! read more

Great Service from Clem! My car wouldn't start one morning last week so I called AAA. Clemens came out and quickly assessed the battery was dead and saw in notes AAA had been out the week prior due to dead battery AAA had installed new in 2014. Clem installed new battery no charge because battery still under 6 yr. Warranty. Clem was Very professional, kind and kwoledgeable. Sometimes batteries just are bad Clem said. That's why there is warranty. Thank you Clem and AAA! Awesome Service! read more