Do yourself a favor and find your desired furniture or lighting elsewhere. I bought a small Louis…read morePoulsen ceiling lamp from DWR that I subsequently found cheaper at Lumens.com. They had free shipping whereas DWR charged $99 to ship. DWR would not price match the difference. And then they wanted to charge me a 10% restocking fee for trying to return the product, preventing me from capturing the savings. Learn from my mistake and shop elsewhere.

Their service is second to none. Thanks Ashley for all your help! You took the time to ask about…read moreour project, consider alternatives and think about how we could make our house perfect! Such a contrast to the other stores in Pasadena. Thank you for making us feel valued for our business!

The boutique's motto is artful living, but they might consider changing it to gorgeous living…read more Maude Woods is a beautiful boutique filled with gorgeous things to buy. I stopped by this shop on my way to dinner and found a lovely gift for a friend and other tempting items for the home. A kind woman by the name of Rosie was warm and welcoming and assisted me with my purchase in a non-pressing way. Pleasant conversation and quite knowledgeable about the boutique and the goods it has to offer. Stop by and check out what they have to offer.

Dear Judy, you made my first experience at this store an experience I'll never forget. Your warmth…read moreand friendliness was appreciated more than you know! You have a beautiful soul! EXPERIENCE: Besides Judy's inviting spirit, my experience here was amazing. This store has wonderful, unique things! It is set up beautifully! It is also very organized without feeling cluttered. The Christmas decor made it extra special! I purchased a Eucalyptus Mint candle, and I'm obsessed. I will be back and I'm bringing a friend!

I'm just getting started with my furniture shopping and went in yesterday to try out some sofas. I…read morewas a little put off by some of the reviews about horrible customer service at the Pasadena store. I was warmly greeted, left alone to happily wander, and then had every question answered, along with great suggestions, once I was ready. I mentioned the poor reviews since it was 180 from my experience. Jordan acknowledged changes had been made to address the issue. Don't hesitate to check out this store.

Best experience ever! Having just relocated back to the Southland I was in desperate need of a new…read moresofa. Unlike my last time out purchasing furniture this time I did my homework and spent considerable time researching & reviewing the options. Room & Board proved to be a consistent presence when searching for quality & comfort so off I went to their Pasadena showroom. The amazing Cassidy greeted me upon arrival and lead me directly to the sofa I'd set my sights on - The Metro. It only took about 2 seconds of sitting on it to confirm that this was the one for me. Cassidy shared a few requested options I inquired about (absolutely no upselling!) and before I could finish half my coffee the order was in. It's an amazing store and I only wish I had discovered them sooner. Stylish & unique yet reasonably priced especially when considering what you're getting. So go see Cassidy - she's brilliant and can help guide you through your expedition - make sure to check out their remarkable Metro (you could spend twice as much elsewhere only to end up with half the value) and plan on spending some time perusing all of their unique offerings. Oh, and they make a mean cup of coffee!

Very small gallery but given the location and city, pretty decent. Michael helped us order a…read moredresser and was very nice and friendly and quick. He also gifted us some waters at the end with some catalogs. Only negative is the parking. No free parking and everywhere is metered.

Michael and the crew have been very patient and professional in the past year buying exchanging,…read more looking for quality high end items this is the place, of course there are more expensive places but this is a reasonably affordable place with long term warranty and replacement.. So happy with our all new bedrooms and dinning sets. Thank you RH. Raymond

I really loved this store! Stumbled upon it while waiting for my Uber driver. It's so peaceful…read moreinside and they have so many amazing options to choose from. It's a 100% fair trade shop which made me love it even more. I purchased a beautiful purple wind chime and a cute greeting card for my husband. There was a mishap on the card (another card was stuck behind it - same exact card but I didn't need 2, just 1)! The cashier and I both didn't notice when I was inside the shop. She wrapped up my wind chime and bagged the card (now discovered to be two). When I got home, I phoned them right away when I saw the other card was stuck to it! I explained what happened and asked to pay for the mishap! Gigi was extremely helpful in figuring out how I could do so and thanked me for my honesty. I'm just glad we could sort it out! So just be aware if you pick up a greeting card to check another card isn't stuck to it! The pricing of items: very fair! presentation of the overall store: very good! customer service: great! I definitely suggest stopping by here.

Ten Thousand Villages is a fair-trade shop that carries merchandise from at least thirty-eight…read morecountries. It is woman-owned and displayed the LBGTQ+ Pride Flag in its window. Here you can find a wide variety of hand-crafted goods. And there is quite a myriad of objects on display. There are a large number of hand-woven bags, rugs and tapestries for use or display (or both). One wall is almost entirely devoted to jewelry. And there's a very large collection of pottery, including bowls, dishes and coffee mugs. This place is an excellent place to shop for those who are intrigued by foreign cultures. And the prices are extremely reasonable. And besides for being reasonable, you can find nice pieces in the under ten dollar range, well into the one hundred and fifty or more. There really is something for any budget. I was greeted when I entered the store and asked if I needed help...but was not asked every five minutes (something that I see as a major plus). Check out was a breeze with the clerk on duty. I will definitely come again.

I placed an order for patio furniture. The next day it says the order was cancelled and lists 8…read moredifferent possible reasons why it was cancelled instead of stating why it was cancelled. Then I call customer service and they can't tell me why. Then they give me another number to call and finally I find out why. The issue was that the PO Box Number was entered on the same line as the street address for the billing address. But the information is accurate. So now they want me to call back another number and wait on hold for another 8 minutes for the pleasure of re-placing the same order and spending thousands of dollars with them. If you had a question about my order a) you couldn't call me? b) you couldn't tell me what the issue was in your initial email? No thanks, I'll go to Frontgate.

I came into Pottery Barn the other day to complete a return for two pillows I had ordered online…read moredesigned for side sleeping. When they arrived at my home, I realized that there were no compatible pillow cases made for the specific pillow (Naturepedic Organic Side Sleeper Pillow)--neither on the Pottery Barn website nor through Naturepedic themselves. Since the design of the pillows are very specific, trying to use standard pillowcases altered their shape and defeated the purpose of the pillows. I brought one pillow in unopened and the other in large garbage bag after attempting (unsuccessfully) to fit different covers on it. Before coming inside the store, I had spoken to the general customer service number and was told that online returns are handled at the store's discretion so I was unsure if the item would accepted by the store. When I arrived, Assistant Manager Ms. Yvonne Miller was the only one working the floor and was on the phone, but she kindly asked the caller to hold so she could assist me. I explained the situation, and she was very understanding and acknowledged why I wouldn't want to keep the pillows without proper pillowcases. She even noted the issue to report back and took my contact info down in case she came across something compatible which I greatly appreciated. Yvonne was incredibly kind and professional throughout the entire process and ultimately honored the return. The store itself is also very beautifully designed and I would return in the future.

I bought several pieces from Roche Bobois over a few years and I love them all. They are stylish,…read morecomfortable and gorgeous looking. Ivy and Taylor were patient and extremely helpful during the selection process. It took several months to receive the different pieces, but they were worth waiting for. The delivery teams were also excellent. I wish my home were bigger and I could buy more! I highly recommend Roche Bobois in Pasadena. Great team!

Such a beautiful store! Linda was so helpful and kind I…read morewill definitely come back in my next trip to LA. Originally from Israel and currently live in NYC

I had a wonderful experience at Arhaus in Pasadena. The showroom is huge, very clean, and has a…read moregreat selection of beautiful furniture and home décor. Cheryl was excellent -- extremely knowledgeable, patient, and genuinely helpful throughout the entire visit. She made the shopping experience enjoyable and stress-free. Highly recommend asking for Cheryl if you visit the store!

Received a postcard about the Grand Opening and decided today was the perfect rainy day to come…read morebrowse. The location is a historic building is the perfect setting for contemporary modern furnishings that are also classic and of quality to stand the text of time. Some of the grandeur of the rooms and furnishings would set well transported to some of the stately homes the area. For Pasadena, it's a good match for the blend of old and new. Patrick Romano, one of the President's Circle Sales and Service Managers greeted us and offered assistance. He also let us know of the Pre-Black Friday Sale going on now. 30% off orders over $2k. Good deal! I was pleasantly surprised to not have sticker shock at the prices. My friend and I love to play "Guess how much this costs" Patrick would look up the prices of the items we were intrigued by. The retail prices were tens to hundreds of dollars less than we guessed. My favorites were the lighting fixtures, some amazing hanging sculptural pieces. Definitely worth the time to immerse yourself in this amazing space and glean some redecorating ideas.