New to Norwalk, I set up an appointment with Dr. Felder for a dental cleaning. I was excited to support a local dentist with a small practice. In the end, unfortunately, I felt misled and taken advantage of. I think it's important others understand my experience as part of making an educated decision. I care a lot about oral health. I am a committed brusher and flosser; I wear my post-braces retainer every night; I clean my tongue and attend to plaque. I've seldom had a cavity. I've never needed a significant dental procedure. I've received consistently high praise and clean bills of oral health from my home dentist, whom I had been visiting [fairly] consistently for over 20 years. When I first saw Dr. Felder, the story quickly changed. She told me that in the eight months since my prior cleaning, I had developed dangerously inflamed "gum pockets" that needed a "deep clean" -- to the tune of $1200! She warned me using scary words like "bone loss" and "bacterial infection." I will reiterate: I've seldom needed more than a standard dental cleaning, in my whole life. So this all came as a huge, upsetting surprise. Speaking of which, she SHOWED me with her fancy dental camera [I was impressed with the technology and cleanliness of the practice] an area behind my top front teeth that I know to be stained, most likely due to the chemical composition of my saliva and my tea drinking. I had been talking to my home dentist about this for years. Dr. Felder claimed, however that it was evidence of an infection. When I told her I knew it to be a stain and started listing some of the factors that may have led to it, she hedged, changing the subject. This was my first clue that we were not building trust. An expert should not leverage a patient's lack of knowledge to misrepresent a dental scan or image that requires years of training to correctly interpret, anyway. Dr. Felder also told me that I have a cavity on one of my wisdom teeth that needed a composite ($250). My home dentist had described this as a possible area of concern in "10-20 years," not as a current cavity. So, all in all, I was a bit surprised and wanted a second opinion. Dr. Felder's dental technicians took xrays and did not proceed with a cleaning, as I had expected. (And paid for, as I understood.) I was charged $200 for the visit anyway. Then began the period of time that solidified my feelings about the practice. After leaving, I decided to get a second opinion and so I called the office staff person, Gabrielle/Gabriela (sorry, I cannot remember specifically her name). I asked for a copy of my xrays, which are legally my property. She told me I could fill out a form and receive them in four or five business days. I immediately completed the paperwork It took three weeks for them to issue my scans. Needless to say, that is completely inappropriate. I cannot comment on whether it is illegal or criminal to withhold medical records for a patient seeking treatment/ a second opinion, but it is certainly unethical. That's when they instantly lost me as a patient. I am still considering reporting Dr. Felder to the Connecticut Dental Commission. Dr. Felder's office is actually closed more often than it is open (!), which may explain the delay in part. But it cannot justify three weeks to send an email. Mom said it long ago: if a doctor doesn't want you to get a second opinion, it's not a good sign. To be thorough, I did receive that second opinion from a trusted local dentist who is a member of my congregation. After taking a lot of time to examine and discuss my situation thoroughly, confirmed that my oral health is sound, and sent me out with a cleaning and an electric toothbrush. Total cost: $130. I also consulted with a friend who is also a dentist to confirm I was going down the right path. All three of these other dentists: my new congregational dentist, my home dentist, and my friend, all confirmed that I had been treated poorly and that my dental health essentially sound. Now, to be fair, there is some ambiguity here. The 'cavity' diagnosis could have been merely a conservative one. My other dentist referred to it instead as an 'incipient' area -- that is, one that is likely to one day become a cavity, but not yet a cavity. I can understand professionals might reasonably disagree. But when combined with the unnecessary $1200 "deep clean" Dr. Felder recommended, it made the medical advice feel profit-driven, not needs-driven. Perhaps others have had positive experiences with Dr. Felder. I wish I had, too. read more

I am extremely disappointed with my visit to Dr. Felder...During this routine check-up Dr. Felder barely cleaned my teeth, she wanted me to come back for a more expensive deep cleaning and then went on about some other dental work I should get that will cost me some more money. The office NEVER submitted this visit to my insurance even when I called them multiple times to follow up on the issue...which means I am out the random $100 they charged for the visit. Definitely wanted to support this dentist but she doesn't look out for the patient. P.S. I would give 0 stars but then I can't post this. read more

Great find. Very personable. Amazed by the 1 star review. Guessing this person needed serious care but found someone who would tell him what he wanted to hear. She's been amazingly efficient and not at all salesy. Switched to her from a dentist in Westport who was all about selling. Dr. Felder is super low key. Got some petty complex work to one side of my mouth and she was really skilled and fast. read more

Please do not support this woman. Literally TAKING ADVANTAGE of people coming to her for a mere cleaning. She is a saleswoman not a medical professional, she should work at the desk, not in the actual office. Yes patients should be informed of potential hazards but she is scaring patients into up charges!! Not to mention she's a POC and has not a single POC of picture to represent her business. All for show. read more

So happy I found Dr. Felder on Yelp. I was looking for a relaxing experience since I am such a stressed out workaholic. LOL Dr. Felder's staff is so sweet. Dr. Felder is professional, kind, and amazing. I left her office confident that I will get back to oral health. I loved the way she explained everything and made sure I was comfortable. Spotless office and the flat screen T.V. was a great distraction while my teeth were being cleaned. Super excited to see that she has the Zoom Teeth Whitening system. Also love that she can handle the entire family. That makes my life easier. With her office hours I know I can take care of myself without having to rearrange things in my life. read more

Carol Felder, DDS - TV on each station. Love it - Cosmetic Dentists Near Me - Norwalk, Connecticut

Dr Felder's office has a very relaxed, comfortable atmosphere, she is extremely thorough, and does not rush her treatments. She always asks and addresses your concerns. When performing procedures she will walk you through it step by step, explaining as she goes. On top of all that she is very nice, and pleasant to speak to. read more

Dr. Felder was so professional. She and her staff made me feel like I belong there and my nervousness just went away. I will be going back for future appointments. 10 stars! read more

I have been to many Dentist over the years and i can honestly say i was impress not only with DDS Carol Felder knowledge of dentistry, the way that she does her work she gets right to it professionally and makes you feel at home while you are being treated,you can instantly know she knows what shes doing, very knowledgeable , very professionally , and very friendly, highly recommend! read more

From start to finish the entire experience was incredible. Our first visit was for my 13 month old daughter. Dr Felder was gentle, involved, asked questions to better know us and explained what she was doing and how important it was to start my daughter on a brushing routine. I have my appointment in about a month and am looking forward to seeing all the staff and Dr Felder. Oh I should mention, the entire facility was spotless. Important to an OCD mother ;) we weren't rushed even though I was behind when chasing after my daughter and filling out paperwork. The entire experience was pleasant. read more

Very nice and informative doctor. Takes the time to explain and answer any questions. The receptionist also nice and accommodating. Great with kids. read more