Kay is absolutely incredible. She is extremely knowledgeable, personable and informative. She is…read morevery down to earth and has such great energy that draws all dogs to her. She takes the time to learn about your unique dog and their needs as she accepts all behaviors, even reactive or nervous dogs. Kay discusses with the owners how they can best support their dog while getting groomed and encourages both the dog and owners throughout the experience. Not only is her process effective, but it is also fast, priced well and leaves everyone with a smile.

Kay does the most AMAZING work with my dog! My boy is not too much of a problem with getting his…read moreclaws clipped, but he's still recalcitrant enough that it was not a happy job. Plus, I wanted to know if the endless invited (and uninvited) advice about dogs and claws were myths or not. Kay blasted a number of myths right out of the water, and showed me how it's done! My boy was such a happy camper that I knew it didn't have to be a burden anymore, and I knew what to look for to prevent any mishaps. I highly recommend Kay. 100%! Thank you Kay!

From the owner: Friendly and approachable dog training. Build a stronger dog-owner relationship with positive…read morereinforcement, interactive games and effective communication. For family pets of all breeds.

Everything is great there. My dog loves going there and is exhausted afterwards…read more I have to take away a point because over holidays they close dog camp because they have many dogs boarding. They should allow the regular dog campers on their regular days. Do not punish the regular customers!

If the owner acts this way with the dog owner / parent how does she act with your fur family when…read morethere's no one around. Read on My wife got everything done by email for are 2 dogs to stay here. The morning of are trip she email the dogs medical info and asked if there was anything we needed to bring or need to know before we go. We were told no and they would see us later. Being are first time there we showed up around 2 not knowing there are special drop off times. The owner was rude from the start and wanted us to pay $31.00 to drop off the dogs early and that we should no this as it's on the email. I started to asked my wife to take a look at the emails and the owner didn't let me finish my conversation with my wife when she went nuts screaming at us and getting in our face. I keep asking if I could finish my conversation but she keep freaking out saying no and telling us to pay the $31 or get out of her property. If she would have let me finish I would have said if it's on the email i have no issues paying it. We ended up leaving as her verbal harassment was to much. We later check all email correspondence and the only thing is a small signature block with the time they are open. There was nothing in regards to a early drop off fee or a fee if you show up at a deferent time. When then went to Hwy 7 pet retreat unannounced. It was not a drop off time but they were very helpful and kind and had room for our dogs. Since it was our first time there they took the time with a smile to explain how it works there. Oh ya no extra charge. One must not forget that this is a service oriented business that should be handled with poise and a smile. Thank you for reading this review.

My 4 year old Italian Greyhound has been going to Dragonluck for the past year after I did my…read moreresearch trying to find the best day care for him. I toured 3 other places before choosing Dragonluck. My dog was rescued from a puppy mill and has severe separation anxiety and housebreaking issues...It is hard to put into words what Dragonluck has done for his rehabilitation! Dawn spent a lot of time teaching him to stay close to her when off-leash (greyhounds tend to take off so this is an accomplishment). After we had been sending him three times per week for a couple of months, we noticed an incredible difference In his behaviour and confidence. Dawn is very flexible and happy to take the dogs whenever is needed and with little notice. She has a tremendous amount of knowledge and is happy to share it because she really loves all of her clients. The property is large and there is a place for them to swim and play, and it's all well fenced. My dog loves going here and starts dancing in the back seat as soon as we turn into the driveway. The price is very reasonable! I don't hesitate to recommend Dragonluck to anyone. Dawn and her helpers are wonderful!

4.5 stars from us!! We were going to Ottawa the August long…read moreweekend to attend our daughter's wedding. Having never been before we decided to make a holiday of it and take our motorhome and of course Cooper(our puggle) came with us. After searching for a kennel online we happened to contact Dawn at Dragonluck Kennels. Not only did she help us with our questions and helped make our choice to use dragonluck, she went above and beyond. We emailed back and forth with her replies being quick not leaving me waiting. Originally Cooper was going to just use the daycare for a few hours the day of the wedding, however plans changed and he ended up on an overnight. In order to allow us to sight see the next day before leaving Ottawa, she offered to deliver Cooper to us at our campground, saving us a trip back out to the kennel (at least 1/2 hour away). Cooper was in fine spirit and didn't seem to have any anxiety over being away from us. And he ate!!! That is incredible in itself. As he is 11+ years, he has developed some separation anxiety when in strange environments. Apparently not at Dragonluck. Dawn and the staff get a huge thumbs up from us, Great experience. The location is A-1 also - cant go wrong with the country feel!! Needing a kennel for your furry pet for a few hours or overnight, call them up - you wont regret it!! ~Sheila & Lonney~

Awesome staff... Great customers... Friendly and holding…read moreonto cute dogs! I had mine with me today and we went to get her a new collar tag from the cool machine as her other one is worn. Tyler was really helpful and went above and beyond. Prices are what they are but lots of clearance areas. Store was clean and inviting if not really bright inside! No kitties today but l saw lots of fish, birds, guinea pigs... I just love adding an outing like this with my dog after our hike. Sunday is her day!

Bad Experience:…read more What was supposed to be a fun day for my son and choosing his first pet hampster today with the money he saved turned out to be a very bad experience. We went into the PetSmart in Kanata on his school break, we spoke to the associate Brianna about purchasing a dwarf hamster because my daughter bought one the previous week she informed us that they can't live together in the same cage. I said ok and asked some more questions, she then told me I would need to buy its own cage and she told me their cages ranged from $80-$100 I went to look at them, but then decided to check another stores website and I found a kit for $40. I went back to Brianna and told her we wanted to purchase the hampster and we were going to get the cage on the way home and she said NO, go do your shopping and come back. I told her that would not work for us because I needed to stop on my way home because my son needs to get back for his school. She said NO again and that was my only option. We ended up leaving and at this point my son was crying and I did not want to purchase from PetSmart but he was so upset that I decided to drive him home, go out by the cage then return back to buy it. Again I got Brianna and she was very rude asking my over and over did you buy a cage, I eventually responded back yes as I was signing my paperwork. First things first my son's experience was ruined because I ended up having to chose the hampster & secondly the treatment I received because I would not purchase the cage from her was unacceptable. Very upset mom

my dog, a 13 year old Westie, has been going to Dog Dayz for about4 years. He goes to doggue day…read morecare twice a week and has been groomed numerous times. I have always found the staff caring and knowledgeable. I do not get him in the full Westie cut, with the full skirt, as he just gets too dirty, but they do a great job of clipping him down to a puppy cut, shorter in summer and a bit longer in winter. A couple of years ago my dig became ill. they called and cuddled him, separated from the other dogs until I picked him up. He ended up needing surgery for a ruptured abscess on his liver. They called the next day to ask how he was doing. I love the staff and the service.

This groomer misled me into believing they knew how to groom a cavalier spaniel, then they…read moreproceeded to shave him; which should never be done to this particular breed. When I expressed my dissatisfaction they defended themselves and never even offered an apology. Now my pups coat could be damaged: and he's not quite 2 years old. They never even called before shaving him. I agreed to shorter. There is a huge difference in shorter and shaved to the skin.

Took 4 calls and txt to book the first apt which she cancelled. Then showed up 30min late for first…read moreapt so I paid $157 for less than a half hour of training. Then to try to get a second apt was ignored 3 more times before I called it quits. No respect for my time as a professional woman and definitely will NOT recommend her

Took our Italian greyhound to puppy kindergarden and liked the training so well we are registered…read morein basic obedience. Would recommend Randy he is great with our little guy. When we take him to meet his litter mates it's amazing what a head start he has. No clickers, no treats, just good honest obedience training

Petra is very experienced, professional and compassionate. She has taken great care of our 2 senior…read morecats, both of whom have medical issues (kidney disease, hyperthyroidism and diabetes) - so pills in pill pockets, insulin injections and monitoring/controlling food time (so they don't eat each others' food) is well managed. It's a lot to think about with these two! Also kidney disease cat doesnt use a litter box, so picking up random poo and pee pads is done without complaint. She also recently squeezed us in at the last minute on a holiday long weekend for a night away, our big thanks for that! We are beyond pleased, and happily recommend Petra for your cat sitting needs.