Recently we moved to a new town. We were in need of a refrigerator. A coworker recommended this…read morebusiness and specifically Derek. While waiting for the movers to arrive, I call Derek. We discussed what was most important and the options that were Available. In no time at all, I had picked out the perfect refrigerator, paid over the phone and set up delivery. I also saved buying from Derek than the prices at the big box stores! The next day the refrigerator was delivered by 2 very professional men that made sure it was installed correctly and That I knew everything I needed to know to use it most effectively. If you are in need of any appliances, please go see Derek. He is amazing! This was by far the best interaction I've had with any appliance store ever! I will never go anywhere else!

Everything was good until we paid for appliances and had them delivered. Delivery guys showed up…read morehigh, broke my kitchen light. Delivered scratched appliances. My dryer was not set up correctly and now 2 months later it needs a new drum. A brand new dryer that doesn't even work. I have reached out to them with no response. Still waiting on my compensation for my light that was broke 2 months ago. Keep getting the run around. I have spoke with Derek Jones who works with Queen City since the review. He is addressing all of my concerns and fixing all of the issues. I am very impressed with his call and solutions very professional and quick to help. I will keep you updated with the outcome but feeling very relieved after his phone call.

Very disappointing experience…read more I brought my iPhone in for a simple issue (stuck at 1% battery and shutting off). I was given a vague "IC issue" explanation without clear testing or proof, and I don't feel a known-good battery was ever tried. I was also charged just for the phone being opened and "checked," without being clearly told about any fee upfront. I left with no real answers and no confidence in the diagnosis. Communication and transparency were not there. Now my cameras are broken....coincidence??

Excellent service and reasonable price! My laptop kept restarting, sometimes just repeatedly…read moretrying to restart, of course on a Saturday. They were able to diagnose a couple issues and get me back up and running. This is now my "go to" place. Good pricing on phone accessories also, so I will keep them in mind for next time. I will recommend them to anyone who has a need.

Had a 65" tv mounted and it was done perfectly. Old tv removed safely and new tv mounted / leveled…read more Went the extra mile to make sure area was clean before they left. 5/5 will definitely work with them again.

Automation Entertainment did an excellent job. I absolutely recommend Dawayne!…read more He is timely, professional and efficient.

Located off of I-74 and Matthews Township Blvd, Best Buy is in a safe part of town with a few…read moreshopping options around the store to make a day with the family. The entrance, exit and the overall roads in this town center are horribly planned so remain alert when driving there. That said, going inside the pleasantries continue the downward trend. Stepping inside, one might notice that first of all, this Best Buy is small, thus less options. Moreover, as with most Best Buys now adays, directly in front of the shopper, you know where the DVDs, Blu rays, 4ks used to be to encourage impulse shopping, lies the multitude of cell phones. It's just baren and I noticed the staff isn't exactly engaging or being proactive. Perhaps that's just my personal issue. The phones are by far the best-selling points and have the most accessories. Please note the inventory of DYI items like wire, connectivity butts, odd length of HDMI cable and things of that nature have been scaled down. I strongly advise checking online if you don't like just browsing like me. Also, a lot of options in terms of computer mice, keyboards and things of that nature aren't as plentiful anymore. I mean, it's better than many other competitors but not what I remember of the golden age of Best Buy in the 2000s. As I stated, CDs, DVDs, 4ks and even a robust game selection for the major consoles is gone. Yes, they do carry a limited selection of games, most have been replaced by some odd toys like Funko Pop, Disney or something of the like. Come to think of it, I forgot to check on records! As for gaming consoles, they do have a selection of controllers, computers do have a few mice and keyboard options and the stereo selection is ok with a broad range of products in differing price ranges. I admit it, I miss things like a well-stocked Best Buy, Toys R Us, the mall, Barnes and Noble, Circuit City, Block Buster, Camelot Music and many other places. I liked to walk around but I knew they always had what I needed. We call things "progress" right now but it seems what's left of brick-and-mortar businesses don't put much effort into their own survival. The people at this Best Buy were ghosts when needed and for the first time ever, I left irritated. Their commitment to the customer has long gone and considering how carefree they are to service, then I'm not going back. Consider somewhere else before using this place as it's a last resort.

Best Buy with all of the first world problems going on, I even hate to bring this up up but I was…read morein your Matthews, NC location today and stood in front a $1500 gaming pc which I wanted to purchase for 5-10 minutes (I've worked retail management and understand consumer time) but the area manager was too busy talking to an associate to acknowledge me out the other three people wandering around looking for help. I informed the security at the door as I went home and ordered it online. Thank you for the personal attention I sought.

I had an amazing experience at Fix A Phone! My son accidentally got the SD card stuck in his…read moreNintendo Switch, and I was worried it couldn't be fixed. The team was very professional and helpful from the start. They took the time to look at it, explained the issue clearly, and even ordered the part needed to repair it. I really appreciated how friendly and patient they were throughout the whole process. Highly recommend them for any device repairs they truly go above and beyond!

Great service and convenient location. A piece of the charger plug break off into my IPhone and I…read morecouldn't charge it. They fixed it in 5 minutes or less and the cost was minimal . . .much less than I expected. I also purchased a wireless charger there in case that happens again. The store is conveniently located in Sun Valley in Indian trail. Give them a try for phone repair before you go anywhere else!

Randy is a nice guy and did try to repair my computer. He picked it up and dropped it off, and all…read moreof that is good. Unfortunately, after I paid him something like $375 his fix was not successful and the problem continued. I contacted Randy twice but he never responded.

My mother who is 81 and in an assisted living home, gave her laptop to my father to have fixed at…read morePC Guru. The laptop was examined in store, my father was told that it could not be repaired. They sold him a used laptop. I happened to be at his house when he came home saying that he had to buy Mom a new laptop. I was curious as to what was wrong with her old machine so I booted it up. Worked fine but was slow, I found and removed a program running in the background, then defraged her HDD. Machine ran great! The next day my Dad and I took the laptop back for a refund. The owner was not there, so we were told to return Monday. I had to work Monday through Wednesday out of town, so I went back on Thursday. The owner still was not there, so the clerk got him on the phone. He wanted to know what was wrong with the new/used laptop, I told him that I had never booted it up, and that I wanted to return it because there was nothing wrong with her old one. I was told by the owner Don that "this is not the way we do business" he then offered me a store credit. I gave the phone back to the clerk, and politely left. Clearly this is a business that has taken advantage of an elderly woman and man. There is no place in our community for a business that operates in such a manner.

This place is absolutely horrible my hubby was behind on couple of payments and the manager came to…read moremy house witch is fine but sitting at my door after I answered it and my husband was working she corner me and told me to call husband then she got on the phone fuss and telling my husband he needed to pay something today well I felt I had no choice but to call because I had my 4 year old at door too...she totally used me to get to my husband I think is wrong!!!!

Rip off artist. Don't do business here. They are a bunch of robbers. I finance them some items and…read morebeen paying them for a year. I want to pay off the balance and still own them the same amount as the beginning over 5000$ I've been pay for something that's 1300$. This is more than just thieves I don't know what you call this