Hayden's extensive knowledge on these mattresses and their quality sold me. I took a considerable…read morelength of time to decide but he patiently went over sleeping habits and comfort with me several times. The one I chose is amazing and you wouldn't believe the price I got. No Bull Mattress & More has the best reviews please ask for Hayden when you visit you wont ever regret your purchase...

I just bought my brand new mattress today! Alyssa was really wonderful and knowledgeable in helping…read moreme select the perfect mattress. I will definitely will be recommending this location to family and friends! Walked away with mattress, pillows, and sheet for an incredible price that others can't beat all great material.

Wayne the manager is very helpful no pressure to buy -lets you just browse. Was available for…read morequestions and when I was ready to purchase he was very professional and followed up on Tuesday as he said he would do to confirm my delivery date for Wednesday. The delivery guys delivered on time and were very professional. The mattress is build well and comfortable. I highly recommend this store.

box spring needed was in stock, price was good and same day delivery. Tim was helpful and the…read moredelivery was fast. Highly recommend

Went here, had wonderful service with Tim! Awesome and friendly! Got our mattress delivered on a…read moreday and time that was convenient for us it was great!

I bought a few pieces of furniture from this store. Their set up is very tacky. They really only…read morespecialize in mattresses. I tried their sectional couch.. The odor the fumes! When that man took my couch out of that big box... I had to open my windows for day's!! Smelt like paint! The owner Sean said fresh for days? Well I bought a king mattress as well it's sagging 4 months later. I weigh 120 pounds it cannot be me..I tried to contact the owner he is "mean" "cruel" "malicious" "threatening" and very childish he does not care if your senior, talked some dirty filth out of his mouth my way. I will never spend my hard owned money here ever again! I plan on getting my full refund too. Which seem's to be impossible to even complain! The customer service is horrible!

We were referred to Mattress World by the sales rep for Symbol Mattress. We visited the store on…read moreAugust 22, 2015. The mattress we chose was displayed on a platform bed in the sales floor. When asked if they had the matching foundation, Sean assured us they did. Mattress and foundation were delivered that same evening. Foundation was not made by Symbol. The warranty states the foundation must be one made for the mattress to avoid voiding the warranty. A call to Sean resulted in him saying the foundation delivered was better quality than one made by Symbol. He was abrupt acting insulted that we would question him. He said the warranty would not be voided. The following day the sales rep called saying the foundation delivered was better quality than the one made by Symbol. He also said the warranty would not be voided. A call to Symbol in Virginia verified that the foundation had to be a Symbol to keep the mattress warranty. Symbol made a foundation for us, delivered it and took away the foundation from Mattress World on September 23. The sales rep is no longer with Symbol. Sean Morrone never contacted us during this time. We finally got the mattress and foundation on our bed on September 27. We do like the mattress after 1 week. However, we have a high bed. It would have been nice if someone had asked about this and suggested a low profile foundation because the bed is now very high. As of this date, Sean now calls daily because he received notice that we had filed a complaint with our credit card company. We are in the process of resolving the complaint. In summary, we did get an excellent price on the mattress set. They did not deliver what we paid for. Sean did not do anything to help resolve the issue. He did not make an attempt to contact Symbol for the correct foundation. He did not contact us to follow-up on the delivery of the foundation from Symbol. Customer service, integrity and honesty are missing from Mattress World in Matthews. We would never recommend them or shop here again.

NEVER BUY FROM THIS PLACE!!! They do NOT stand by their warranty. They make you go through all…read morekinds of paperwork and then deny you. I have 2 other family members about to purchase from them. Thankfully we were able to tell them how they don't stand by anything they say. Unfortunately there isn't a -0 Star so to post we had to choose 1-Star.

Recently bought a twin mattress from Gary and Dennis and i couldn't be happier. Through the whole…read moreprocess I truly felt like a valued customer and was treated with respect. If that was not enough, they informed me about their 120 day return policy and that they would price adjust if I found a comparative better deal elsewhere as the help load my new mattress into my vehicle. It took all the stress out of the process I was counting on being stressful and tedious. Can't thank them enough. Will definitely return when the time comes.

I went to probably 10 furniture stores in the Charlotte area and was exhausted. This place is huge,…read morehas great deals and a great selection. We were able to take our sectional home the same day. Great experience & the prices were amazing. I don't know of any place that you can get local made furniture for these prices.

Housed inside an old school house, this place is a great place to buy furniture and is not too…read moreexpensive. During the pandemic we came here like every week and Elizabeth helped us but she retired in November so today Marty helped us out.

David our salesman was very pleasant to work with and Reggie and Tucker the delivery guys were not…read moreonly pleasant but cleaned up well.

Worst experience ever.not once but twice. I have been trying to purchase a sofa the first one I…read moreordered they could not get because of back oder but I decided to give them another chance because there was another sofa set I liked.After purchasing setting up delivery and paying min full.I was called 2 days later and told that they could not bring the coach inside. they could not delivery it inside . They could only deliver it to the Garage.I am 63 years old and my husband is in a wheel chair 24/7. I said what am I supposed to do with a sofa in the Garage.They did not care. This is the worst furniture store customer service wise of any I have ever experienced.I agree with one of the other reviews . They need customer service instruction

I went looking for a mattress and instead felt so uncomfortable we tried to look around and ended…read moreup just leaving. I didn't understand why Google said this location had 5 stars on yelp, but now I see it's because the reviews are 2+ years old. So I thought I'd leave an updated one. The second we walked in, the lady at the desk greeted us and seemed sweet. She asked us if we needed anything, so I proceeded to tell her that I wasn't sure because my husband and I had never been mattress shopping before. She just said "okay". After asking if we could lay on the mattresses and she handed us some bags with a sheet in them and explained what to do, then she just went back to her desk. There was a man who must have been the manager who was in the back or something came out because they had customers. I was expecting him to say something, or ask us what we were looking for, or even offer up knowledge about the mattresses to help us find something that fit our needs......... instead he just stood in the lobby the entire time without saying a word and just watched us walk around. We're pushing on mattresses, trying to read the grading tag, trying to understand on our own what the gradings meant, did a few passes per mattress...... The man never even said hi. He didn't even move at all. He just stood in one spot and stared at us awkwardly the entire time we were in there. The girl at the desk never said anything to us after her initial reaction either. It was so uncomfortable we just said thanks and left.

DO NOT USE THIS COMPANY! Customer service is awful! Also…read morethey do not have any kind of satisfaction guarantee. They wanted huge payment to exchange for a cheaper mattress. WORST!!!!!! Please save your money and find a decent company!!

Jan is an awesome sales woman and very knowledgeable. My mattress came exactly as she promised. I…read morecannot wait to get to bed tonight. My delivery men were professional, attentive and neat. They cleaned up after themselves. Great guys!

On our second $2500 mattress (after spending $100 or more for replacement) and it's just as…read moredefective. I was told it was their most popular mattress. It's terrible for both me and my spouse and now have back and hip pain. There are large divets and uneven holes in mattress that dip down. There is a very tedious return process and now that it's our second one they denied our claim despite photo documentation and ruler measurements etc. do not buy here!!