Best Buy with all of the first world problems going on, I even hate to bring this up up but I was…read morein your Matthews, NC location today and stood in front a $1500 gaming pc which I wanted to purchase for 5-10 minutes (I've worked retail management and understand consumer time) but the area manager was too busy talking to an associate to acknowledge me out the other three people wandering around looking for help. I informed the security at the door as I went home and ordered it online. Thank you for the personal attention I sought.

Located off of I-74 and Matthews Township Blvd, Best Buy is in a safe part of town with a few…read moreshopping options around the store to make a day with the family. The entrance, exit and the overall roads in this town center are horribly planned so remain alert when driving there. That said, going inside the pleasantries continue the downward trend. Stepping inside, one might notice that first of all, this Best Buy is small, thus less options. Moreover, as with most Best Buys now adays, directly in front of the shopper, you know where the DVDs, Blu rays, 4ks used to be to encourage impulse shopping, lies the multitude of cell phones. It's just baren and I noticed the staff isn't exactly engaging or being proactive. Perhaps that's just my personal issue. The phones are by far the best-selling points and have the most accessories. Please note the inventory of DYI items like wire, connectivity butts, odd length of HDMI cable and things of that nature have been scaled down. I strongly advise checking online if you don't like just browsing like me. Also, a lot of options in terms of computer mice, keyboards and things of that nature aren't as plentiful anymore. I mean, it's better than many other competitors but not what I remember of the golden age of Best Buy in the 2000s. As I stated, CDs, DVDs, 4ks and even a robust game selection for the major consoles is gone. Yes, they do carry a limited selection of games, most have been replaced by some odd toys like Funko Pop, Disney or something of the like. Come to think of it, I forgot to check on records! As for gaming consoles, they do have a selection of controllers, computers do have a few mice and keyboard options and the stereo selection is ok with a broad range of products in differing price ranges. I admit it, I miss things like a well-stocked Best Buy, Toys R Us, the mall, Barnes and Noble, Circuit City, Block Buster, Camelot Music and many other places. I liked to walk around but I knew they always had what I needed. We call things "progress" right now but it seems what's left of brick-and-mortar businesses don't put much effort into their own survival. The people at this Best Buy were ghosts when needed and for the first time ever, I left irritated. Their commitment to the customer has long gone and considering how carefree they are to service, then I'm not going back. Consider somewhere else before using this place as it's a last resort.

Absolutely LOVED my experience here, had a return issue and needed a recommendation. Also looking…read morefor appliances. This team is phenomenal and took care of me, wish I lived closer as this would be my regular BB spot.

Apple support sent me here for a battery replacement. They informed me they could can not do the…read moreservice and I would just have to buy a new iPad. Not worth my time.

Recently we moved to a new town. We were in need of a refrigerator. A coworker recommended this…read morebusiness and specifically Derek. While waiting for the movers to arrive, I call Derek. We discussed what was most important and the options that were Available. In no time at all, I had picked out the perfect refrigerator, paid over the phone and set up delivery. I also saved buying from Derek than the prices at the big box stores! The next day the refrigerator was delivered by 2 very professional men that made sure it was installed correctly and That I knew everything I needed to know to use it most effectively. If you are in need of any appliances, please go see Derek. He is amazing! This was by far the best interaction I've had with any appliance store ever! I will never go anywhere else!

Everything was good until we paid for appliances and had them delivered. Delivery guys showed up…read morehigh, broke my kitchen light. Delivered scratched appliances. My dryer was not set up correctly and now 2 months later it needs a new drum. A brand new dryer that doesn't even work. I have reached out to them with no response. Still waiting on my compensation for my light that was broke 2 months ago. Keep getting the run around. I have spoke with Derek Jones who works with Queen City since the review. He is addressing all of my concerns and fixing all of the issues. I am very impressed with his call and solutions very professional and quick to help. I will keep you updated with the outcome but feeling very relieved after his phone call.

Better communication . Not they saying they were bad , just kind of "meh" kind of disinterested in…read moremy query . I tried to link up with them after being recommended on @704tactical but that's a pass for me

Love this place! Please stop by and say hi! They can handle…read moreall your pawn shop questions.

I can't say enough great things about Urgent Appliance Repair. They came out right away, diagnosed…read morethe problem with my microwave and said they could fix it but recommended replacing it because it would be almost as much to repair and something else could go wrong down the road given the age. As Vitto suggested, I got a new one from Lowe's and when their installation people said they couldn't install it for 2 weeks, I called Vitto back and he installed it the next day. Prompt, honest and knowledgeable. Highly recommend!!

this company came and looked at our commercial 10 burner2oven appliance…read more I was charged 150.00 for a service call then an estimate of 3500 to repair. this company does repair it replaces. 2000 dollars for parts 1000 labor. thus us a big ripoff I had a local guy fix the stove for 300$ stay away from these" experts ".

Rip off artist. Don't do business here. They are a bunch of robbers. I finance them some items and…read morebeen paying them for a year. I want to pay off the balance and still own them the same amount as the beginning over 5000$ I've been pay for something that's 1300$. This is more than just thieves I don't know what you call this

Worst place ever didn't care for what my problem was. They just ignored me wasted my time to drive…read moreto there. Don't go if you have a problem.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Monroe store today.

These guys installed the wiring under the dash for my radar detector. They did an excellent job. It…read morelooks very professional. I could not be happier. I have referred other people here because I trust their work so much. I was also pleasantly surprised by what they charged.

Stay away. The owners have some customer relation issues. Very arrogant but the proof is in the…read morepudding you walk in the shop and no one is barely there getting work done. On a Saturday there shop had no cars in there but you go to car audio warehouse and they are packed and the owner treats you with respect but not here. You walk in and they won't even acknowledge you. Your nothing without customers they need that lesson for sure.

My computer was getting slower and slower and sometimes locking up. It was driving me crazy. I…read morecalled Tekshop and they said bring it in. Upon quick assessment Jim suggested replacing the mechanical drive with a Solid State drive. I figured this was going to cost me a bunch. Much to my surprise the drive replacement including transfer of all my data from the old drive to the new cost way less than I expected. Now my 4 year old computer is faster and steadier than ever. Thank you Jim, you did a great job and my life is so much more pleasant as a result.

From the owner: We know how to solve your business computer problems, fast and efficiently!Since 1990, Tekshop of…read moreNorth Carolina remains the preferred provider of computer repair, service, support, maintenance, and sales of Monroe, NC. Located off of highway 74 our team of professionals has the expertise to keep your computers and laptops running smoothly. We can quickly remove viruses, malware, and start-up items that make your computer slow and frustrating to use.