This is not your traditional BBQ, but is what you would consider Asian fusion BBQ…read more We were seating immediately upon entering the restaurant. Service was good. Food was good. Plenty of free parking and they have indoor and outdoor seating There were three of us dining but we all pretty much ordered the same thing except one person ordered the collard greens (vinegar based). We didn't order dessert but there was some beautiful looking cakes that I will try on my next visit

I don't normally write reviews because I usually overlook minor issues. Mistakes happen, especially…read moreduring busy times. What matters most to me is how they're handled. A sincere apology and a willingness to make things right usually ends the conversation. Unfortunately, this experience deserves a "PLEASE BEWARE." When we arrived, we were greeted promptly, and the host seated us at a high-top table near the bar. We asked if we could move to another table, and he accommodated us without hesitation, which we appreciated. However, the new table had just been wiped down and was still soaking wet--so wet that our cloth napkins became damp from sitting on it. We had to ask someone to come dry the table before we could settle in. When it was time to order, we learned that several menu items were unavailable. Over a holiday weekend, that's understandable. What wasn't understandable was our server's response. Instead of simply apologizing, he became defensive, explaining that it was the Fourth of July, they had been busy, and one of the unavailable items was one of their staples. His tone came across as if we were inconveniencing him by asking a reasonable question. Sensing the interaction was heading in the wrong direction, I asked for his name and thanked him in an effort to ease the tension. When our food arrived, one of the side dishes was incorrect. We informed the food runner, who immediately apologized and brought the correct item. That's exactly how customer service should work--acknowledge the mistake, apologize, and fix it. No issue there. After we finished eating, our server cleared only one tray from the table, leaving the other. He then brought the check, but half of the receipt was wet. At that point, we just looked at each other. It was another example of poor attention to detail. Another employee walked by, and we asked if we paid at the register. She offered to take the payment herself, which we appreciated. By then, all we wanted to do was pay and leave. As she took the check & card for payment, she asked how everything was. We hesitated and simply said, "It was okay." She asked again and once again; We hesitated and simply said, "It was okay." She asked yet again and said that if there was a problem, she was the person to tell. Based on her tone and body language, however, it felt more confrontational than welcoming. The person paying explained our concerns: Several menu items were unavailable. One side dish came out incorrectly. The receipt was delivered soaking wet. Unfortunately, every concern was met with an excuse rather than an apology. For the unavailable menu items, we were told they had been busy and there were other things on the menu. For the incorrect side, the response was that the kitchen was busy and they could have just swapped it. For the wet receipt, we were told it could have gotten wet in the back or from the table, followed by, "Do you want us to print another one?" At no point did we receive a genuine, "I'm sorry." That's what made this experience so disappointing. Every issue by itself was minor. The problem wasn't the mistakes--it was the dismissive attitude and complete lack of accountability. Customer service isn't about never making mistakes; it's about how you respond when they happen. If you're going to encourage customers to share their concerns, be prepared to actually listen instead of becoming defensive. We could have quietly paid our bill and left. Instead, the interaction convinced me to write this review because the service felt dismissive, unapologetic, and unprofessional--especially if the person responding to our concerns was, in fact, the manager.

We ordered a dinner for five through drive thru windows. 2 meats;Smoked turkey, brisket, 2 pint…read moresize sides;Mac n cheese, green beans, five buns. $70.19. Good portion size of meats. Everything was delicious, except the brisket was dry and burned. I called the resturant. The manager on duty, Artis was very apologetic and allowed us to return it and replaced it. The brisket was freshly cooked and soon delicious. The best I've ever had actually. They also added some $5 coupons. Thank you Artis and the team there on Sunday 5/17/26. It's not my first time giving an excellent review. I recommend highly and will dine there again and again

When this City Barbeque first opened it was great. Fast forward to today and I am sooo very…read moredisappointed. I ordered a meal for my family. The corn pudding was awful. I don't know what they did wrong but it was not how it should be. I ordered fries that were completely soggy. We didn't receive the barbecue sauce for our brisket that several pieces were so fatty we couldn't eat it. I will not be coming back to this location anymore.

On my birthday back in May, a friend of mine brought me dinner from Screenhouse BBQ. It was a…read moresurprise and a very good one! I don't always like everybody's ribs but theirs are GREAT! They were juicy, tender, and well seasoned and fresh. The staff is very friendly, and I've only dealt with them on the telephone because I'm unable to go in myself because of personal reasons, one of the times when I ordered via a delivery service, I misunderstood something on the menu. When I called about it, not right away, I talked to Rodney, one of the owners, and he was very kind, extended a courtesy with a replacement due to my lack of understanding. I like to support Black businesses and appreciate it when they are courteous, patient, friendly, and professional. But most of all when the product is a good one. If you want Some good ribs I recommend SCREENHOUSE BBQ. It's located in the plaza behind.BRUSTER's Ice Cream near the AMC THEATER complex on Mt. Zion Blvd.

The ribs and smoked chicken wings were delicious. Greens were good. Will definitely, return and try…read moremore items.

Enjoying Poetry, vibes, and singing at Frozen Smoke Restaurant and Bar. Our bartender, Melody is…read moreAWESOME. She was very attentive and professional. The owners were very professional and personable as well. The food is very delicious.

Beautiful restaurant, wonderful service! We were instantly…read moregreeted and seated. We ordered drinks. I ordered a strawberry daiquiri that was delicious. For dinner I ordered the salmon, which came with rice and two sides. I had the side salad and the pasta salad. Everything was cooked to perfection. The service was great and the waitress was very attentive. We will definitely be back to try more items on the menu. I also tried the jerk chicken wings and nachos and every bite was so good! They have drinks specials and live entertainment as well.

I love this hidden treasure. Light on decor and personality, but food is awesome. Never have…read morebeen disappointed.

From the owner: Tender smoked BBQ, fresh vegetables, and made from scratch desserts and sauces…read more Once your here you will see that we are more than just BBQ.

COLD RIBS?! Bathroom was closed and I guess that's ok but then ordering a slab of ribs waiting 35…read moreminutes for order when no one's there ordering or waiting for food and to get cold ribs! My wife and I both tasted COLD ribs at the same time and looked up at each other. Cold as out of the refrigerator or freezer cold on one side and some were warm! Definitely reheated food, I couldn't believe I was eating cold reheated food after a long waited BBQ. WOW!

Service was great,food was excellent! Food was amazing!!Great service and atmosphere.read more

This would have been a 5 but my last order of wings was terrible. I stayed away for about a month…read morebecause I got a 10pc that was horrible. It wasn't edible. It was gummy and with the sauce kinda slimy. I didn't have time to return it. I went back today and the rib tips were out about two hours before close. I didn't want to venture out again. I have tried the ribs, rib tips, and hotwings. My ribs were burnt badly. I only go back for the rib tips and hubby likes the mac and cheese. Everyone is friendly but I choose to go only for their specialty.

I ordered a 2 for $35.00 meal. I drove to pick up my meal approximately 30 minutes when I got to…read morethe restaurant I asked for my meal the young lady said it wasn't ready about 10 more minutes waiting I asked again and the informed me it hadn't been started so I finally asked for a manager he finally started my meal it was not correct, they try to omit the desert and drinks. The food is not good they should call themselves THIS Ain't It. I write reviews about once a year but I couldn't wait to write this one.

Not worth the price paid. Ribs tasted as if boiled then baked, not impressive. BBQ sauce tasted…read morelike standard bottle sauce. Cornbread tasted like pumpkin bread . The cabbage were good and the Mac n cheese were also. Still think it was quite overpriced.

Unprofessional staff spent more time arguing and being rude rather than getting the order right or…read moremaking sure the food was hot. Had to re-order after receiving the wrong thing. Then the chicken I had was completely cold. The oxtails were okay though. Unfortunately, the customer service is so horrid that our family won't be giving this another chance. Apparently our neighbors have also had similar experiences, which seems shocking for such a new business. They just don't have a grasp on customer service or why it's so important. Okay food and great customer service can survive tough times. Okay food and poor customer service, on the other hand? Well... time will tell. This community has so many amazing local spots run by kind, professional people. Unfortunately, I don't think they will be adding to that list. Hoping someone gives them an attitude check so they can have a chance at staying open. Wishing them the best. Just hope future customers don't have to experience that same kind of outrageous, unacceptable customer service. Good luck!