Nice people; came promptly and advice was sage. Repair didn't go well but that was because the…read moreproblem was atypical and difficult to identify.

Quick and on time. Quickly diagnosed. It was the TV and no fix. But we knew…read more Knowledgeable and professional.

The internet quality is fair. The issue I've had with them is there billing and how it works…read morebecause if you accidentally pay late as in 1 or 2 days they supposedly bill you for two months with a 25 dollar late fee and but even though you pay forthe2 months they still send a bill for the next month though you've already supposedly paid it. They try to day it's something to do with their billing cycles. Yet you still get billed for the next month you've already paid for.

I have been trying to have service installed here for almost two months now. I probably should have…read moregone with a more established professional company because they can not seem to get their act together to even get me set up.

The employees here were super super helpful and nice! I had stepped two feet into the front door on…read morea cold day and had a nice young lady immediately walk up to me, when she didn't know the answer to my question she immediately called her manager who popped out from a door and knew so much about Spectrum that I thought he owned the business. Both introduce themselves by name and it was almost like being invited into church on Sunday morning. I honestly said "Dang, y'all are too kind!" Working retail can really take the nice out of people but this was not the case. Anyway, I was trying to get a phone line added into an old house and found out that the lines in there would have to be removed because they were from the 70s, so I will work on that and have Spectrum come at a landline to the house.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 1040 S. Main St,. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Kernersville Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

This is hands down the best Directv dealer in Greensboro, NC. They did a great job installing my…read morenew home in Adams Farm. I highly reccomend them!

We used this Internet company for a few years. For the most part the Internet wasn't bad. But we…read moregot a promo through AT&T so we decided to use them instead. The problem is when we canceled with Lumos, they said that you need to send your equipment in as soon as possible because that is when they would officially cancel the service and you would stop getting billed. We sent the equipment in the very next day, and they got it, but they forgot one little important detail, which was to take us off the auto pay. So we got charged for a service that was already canceled. I called them about it and the best they could do was to get a check in the mail to me in about two months. Two months! They took my money when they shouldn't have, and nobody had the initiative or apparently no one could do better than that, even though I called several times and spoke with supervisors. This happened in November, and they said that we would have the check sometime in February, and when we called them about it last they told us the check was mailed on February 3rd, and today is February 21st and we still have not received a check. Since when does it take three weeks plus to get something sent in the mail? These people are beyond ridiculous and their level of service is pretty awful, since they were completely at fault and did nothing to rectify it quickly, which is what is called for. Funny thing is, they send us a statement every month telling us that we have $115 credit. Isn't that nice? The check would be nicer, and people that actually care and do their job.

T Mobile ruined a decent service. They don't provide the speed they advertise. Can't get hold of…read moretechnical support. Now if you need to pay a bill over the phone they pick up right away. Simply terrible service on all fronts.

I've been waiting in the lobby of Spectrum for 20 minutes with three employees behind their desks ,…read moreno customers. Waiting. Phone keeps texting me to stay in the store. My turn is coming up. I just want to return their equipment and cancel my internet. It has dropped 6 times I. The past week. Their technition said the (2 year old) fiber optic cables can't take the cold. That's why it me dropping and why I'm dropping them.

Amazing customer service and very helpful on explaining the changes you will see down the roadread more

At 12 noon today Sunday 06/22/2025 I called for TV repair was promised I would be called back…read morewithin the hour by a tech person who knew what was going on with me losing my living room T.V. reception, it is now4:30P:M and not a word from this dog and pony show called Northstate or Lumos, what a shit show Northstate or Lumous or whatever Northstate or Lumous has devolved to! It would have been far better if whatever A-I or Dum ass they hooked me up with would have just leveled up and told me that they Lumous knew absolutely nothing about anything and just hung up. I am a month behind in payments and they will never receive another dime from me! And for the FOUR HOURS LUMOUS deprived me of today my rate is $50.00 per hour. Lumous owes me for 6 hrs. $ 300.00! In other words, LUMOUS YOU REALLY SUCK!

Horrible company. Their internet service isn't even worth having. It cuts out constantly. Customer…read moreservice is incredibly rude. Everything has gone downhill since they became Lumos. Now customers have to pay more to pay their bills which is ridiculous. I'm glad I switched companies.

Very knowledgeable. Very clean. Got everything to work exactly as they said. Took the time to…read moreexplain everything after. I highly recommend them.

Outstanding service and always responsive. Excellent product expertise and great problem solvers…read more Thy make sure you are satisfied.