1. Carolina Custom Windows

    0

    Belmont, NC

    Carolina Custom Windows

    3.0 (6 reviews)
    Open 8:00 am - 5:00 pm
    Updated 3 months ago

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    4 years ago

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    Eastover Windows

    Eastover Windows

    (1 review)

    Plaza Midwood

    I called looking for window repair but I couldn't even get a human. I just got passed around…read morebetween AI bots until one asked me for my zip code for a free estimate. Guess they price the service based on how affluent the neighborhood is.

    From the owner: Eastover Windows, established in 2012, has emerged as Charlotte's premier window installation and…read morereplacement specialist, serving residential and commercial clients throughout the Carolinas. With a commitment to excellence and sustainable building practices, the company has transformed over 15,000 properties while maintaining an impressive 4.9-star customer satisfaction rating. "Our success stems from our unwavering dedication to quality materials and expert craftsmanship," states Kathleen Matthews, CEO of Eastover Windows. Specializing in energy-efficient window solutions, Eastover Windows offers an extensive portfolio of products, including double-hung, casement, and bay windows, all backed by industry-leading warranties. Their certified installation teams undergo rigorous training in the latest window technologies and installation techniques, ensuring every project meets the highest standards of quality and energy efficiency. Looking ahead, Eastover Windows is expanding its service area and introducing innovative smart window technologies to meet growing market demands. The company recently launched its exclusive EcoView line, featuring advanced thermal protection and UV filtering capabilities. With a strong focus on environmental responsibility and customer satisfaction, Eastover Windows continues to set new standards in the window installation industry across the Southeast.

    Window Nation

    Window Nation

    (18 reviews)

    I was pleasantly surprised by the low-pressure sales approach, which differed from other reviews…read moreI'd seen. The pre-installation process was straightforward and very helpful, giving me a clear understanding of what to expect. Unfortunately, installation day brought several complications. A team of three began installing 16 windows, but just 15 minutes in, one technician badly twisted an ankle and had to leave. The remaining two proceeded to remove all windows on a scorching 90+ degree day before starting replacements, turning my home into an uncomfortably hot and humid environment. While they finished the installation that day, it was an incredibly long shift, from just before 10 AM until 9 PM, requiring my continuous supervision. I noted that a drop cloth was only used for the very first window, which helped with the mess initially but wasn't continued. Another issue was the window color. I had specified a tan/wicker exterior with a white interior, but received entirely white windows. To avoid a 6-8 week delay and a $350 rescheduling fee, I accepted them. They do look good, and the white exterior matches my previous windows, so I'm not overly concerned about this. My primary outstanding concern is a gutter downspout that was removed during installation and never reinstalled. Despite multiple calls (three to the install team, two to the service team), I haven't received any communication or action to rectify this. This lack of follow-up so soon after installation makes me question the reliability of their warranty service.

    We spent over $18,500 for new windows from this location, one significant window was installed…read moreincorrectly resulting in damage to the siding, insulation, creating mold and bug issues. They've ghosted/ignored all attempts of mine to have it fixed, despite all of their empty promises about warranties during the used car sales pitch. Stay far away from this company, I've recently contacted the BBB and after that will be a lawyer.

    Carolina Custom Windows - windowsinstallation - Updated September 2026

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